ibex Adds Social Reputation Management Solution to Wave X Platform
Leading outsourcing firm continues to lead the way in BPO 2.0 with the launch of its social reputation management solution
“With this new release, we’re only scratching the surface of the capabilities of our Wave X platform,” says
Wave X is designed to maximize brand, agent, and contact center performance through a host of end-to-end CX performance technologies. This new product capability offers clients a unified dashboard for analyzing, answering, and influencing customer reviews from sites like Google, Facebook, Airbnb, and more.
ibex's social reputation management technology offers clients the following features:
- Unsolicited review and comment aggregation from 90+ social media review sites
- Content moderation via automation or human intervention
- Intuitive, centralized dashboard for real-time KPI monitoring
- In-Platform response to social media review feedback
- A.I. & text analytics for Sentiment categorization of unstructured feedback
- Analytics suite for comprehensive program performance
“There is an incredible amount of unsolicited customer feedback and sentiment about brands on the internet. Many organizations are struggling to not only ingest high volumes of structured and unstructured data, but to also make sense of the data and take intelligent action, at scale,” says
About ibex
Helping leading brands solve major CX challenges, ibex offers innovative technology & engagement solutions ranging from customer service, technical support, inbound/outbound sales, business intelligence & analytics, and digital demand generation. ibex helps brands accelerate growth, decrease costs, and ignite valuable brand connections anywhere along the customer lifecycle.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210324005227/en/
ibex
SVP Marketing
(323) 217-5428
Barry.canty@ibex.co
Source: ibex