Board of Directors

John Jones

Chair of the Board

John Jones

Chair of the Board

John Jones was elected chair of the board in December 2025. He has served as a member of the board since March 2018. Mr. Jones previously served Expert Global Solutions, Inc. as chief client officer from 2015 until 2016 and chief operating officer from 2011 until 2015. Prior to joining Expert Global Solutions, Inc. in 2011, Mr. Jones served in various leadership roles at JPMorgan Chase & Co. for more than 25 years. He holds a B.S. degree in business management from the University of Phoenix.

Member of the Corporate Governance Committee
Robert Dechant

CEO and Director

Robert Dechant

CEO and Director

As CEO of ibex, Bob has launched the company’s BPO 2.0 revolution, leading ibex’s transformation into a tech-led, digitally-driven, award-winning provider of end-to-end customer lifecycle and digital transformation solutions for the world’s leading New Economy and Blue Chip brands. During his time as CEO, Bob has made strategic investments in technology, people, and nearshore and offshore growth, expanding ibex’s footprint in the emerging, dynamic markets of Nicaragua, Jamaica, and The Philippines, featuring impressively branded contact centers and highly skilled and engaged agents. Since joining the company in 2015, Bob has driven major revenue and EBITDA growth at ibex, leading to the company’s August 2020 IPO on Nasdaq, marking ibex as a key provider and growth leader in the industry. Prior to his role at ibex, Bob was the Chief Sales, Marketing and Client Services Offer at Qualfon, a rapidly growing global BPO provider with a particular focus on nearshore service delivery capabilities.
JJ Zhuang

Lead Independent Director

JJ Zhuang

Lead Independent Director

JJ Zhuang served as Chief Architect and member of the senior leadership team of Instacart from 2018 to 2024, where he oversaw the company’s technology strategy and led the full-stack AI product and workforce productivity transformation. From 2014 to 2018, he was a Distinguished Engineer and held other leadership roles at Microsoft, where he led Office365 app technology. Prior to that, JJ co-founded Acompli, serving as Chief Technology Officer, and led the creation of the Acompli mobile app that Microsoft acquired and rebranded as the Outlook app in 2014.
JJ holds a B.S. degree from Shanghai Jiao Tong University and has more than 20 years of tech industry experience, with a deep technical background in cloud computing and Artificial Intelligence.

Member of the Compensation Committee
Member of the Nominating Committee
Chair of the Corporate Governance Committee
Daniella Ballou-Aares

Independent Director

Daniella Ballou-Aares

Independent Director

Daniella Ballou-Aares has served as a member of our board since March 2018. Daniella is the CEO and Co-Founder of the Leadership Now Project, a national membership organization of business and thought leaders committed to renewing American democracy. Daniella began her career at one of the top global management consulting firms, Bain & Company, working across the firm’s offices in the US, South Africa, and the UK. From there, she became a founding Partner at Dalberg, where she led the Americas business and transformed it from a seven-person startup to the largest global social impact strategy firm with 25 offices across Africa, Asia, Latin America, Europe, and the US. Daniella then spent five years in the Obama Administration as the Senior Advisor for Development to the Secretary of State, serving under Secretaries Clinton and Kerry. She was instrumental to negotiating the 192-country agreement on the Sustainable Development Goals and reorienting the $10 billion US government global HIV initiative toward data-driven programming. Daniella’s perspectives have been featured in the Harvard Business Review, The New York Times, Fast Company, POLITICO, and at the World Economic Forum, among others. Daniella is a member of the Council on Foreign Relations and was a 2014 World Economic Forum Young Global Leader. She holds an MBA from Harvard Business School, an MPA from the Harvard Kennedy School and graduated cum laude from Cornell with a BS in Operations Research and Industrial Engineering. Daniella lives in New York City with her husband and two daughters.

Member of the Audit Committee
Chair of the Nominating Committee
Karen V. Batungbacal

Independent Director

Karen V. Batungbacal

Independent Director

Karen V. Batungbacal joined the ibex Board in January 2025. She is a pioneer in the Business Process Off-shoring & Shared Services space, having built and led small to large-scale operations across multiple industries across Asia Pacific and the US for major global companies, including JPMorgan Chase, UnitedHealth Group, Tenet Healthcare, QBE Insurance, and ICT Group.
Karen also has extensive board and non-profit advisory experience, including Partner at CEO Advisor Inc.; Secretary and Governor of Management Association of the Philippines; Member of the Board of Advisors at Call Center Studio; and Senior Advisor & Co-founder, Board of Trustees of IBPAP. She was twice awarded 100 Most Influential Filipina Women in the World.
Karen graduated Magna Cum Laude from the University of Notre Dame in Chemical Engineering and has a master’s in the same field from Princeton University.

Chair of the Compensation Committee
Member of the Nominating Committee
Patrick J. McGinnis

Independent Director

Patrick J. McGinnis

Independent Director

Patrick J. McGinnis joined our board in October 2024. He has served as director of investment holding company TRGI since 2005, and previously served as a director for venture capital firm TRG Pakistan Limited from 2005 to 2022. Since 2010, he has also served as Managing Partner of Dirigo Advisors, LLC. Patrick is the Co-Founder of The xQuotient. He has more than 25 years of experience in emerging markets, private equity, and venture capital, with prior roles at Chase Capital Partners, JPMorgan Partners, AIG Capital Partners and PineBridge Investments. Patrick holds a B.S. in Foreign Service, with a concentration in International Economics, from Georgetown University and an MBA from Harvard Business School.

Member of the Audit Committee
Member of the Nominating Committee
Fiona Beck

Independent Director

Fiona Beck

Independent Director

Fiona Beck has served as a member of our board since July 2020. Ms. Beck has held senior executive and director positions in large infrastructure companies focused on the telecommunications and technology sectors, including as the President and CEO of Southern Cross Cable Limited, a submarine fiberoptic cable company, for 13 years. Ms. Beck currently serves as a director of Oakley Capital Investments Ltd (LSE: OCI), Atlas Arteria International Ltd (ASX: ALX) and Ocean Wilsons Holding Ltd. She served as a director of the Bermuda Business Development Agency for a six-year term from 2017 to 2023, focusing on the technology and financial technology sectors. Ms. Beck previously served as a director of Twilio IP Holdings Ltd (a subsidiary of Twilio Inc., NYSE: TWLO), a cloud-based communications platform to February 2021. Ms. Beck holds a Bachelor of Management (Hons.) degree in finance and accounting from University of Waikato, New Zealand and is a chartered accountant.

Financial Expert

Chair of the Audit Committee
Member of the Nominating Committee
Shuja Keen

Director

Shuja Keen

Director

Shuja Keen rejoined the ibex Board in December 2025. He previously served on the Board from March 2018 through December 2024. Mr. Keen brings extensive experience in executive leadership, global operations, artificial intelligence, and a deep understanding of both the CX industry and capital markets. Mr. Keen served as Managing Director of The Resource Group International (“TRGI”), an investment holding company focused on technology-enabled services, since 2002, and is a member of the firm’s founding team. He also serves as a director and President of Alert Communications, LLC, a legal call center, since 2009. Mr. Keen graduated with an S.B. degree from the Sloan School of Management at the Massachusetts Institute of Technology and is the Founder and Chair of the MIT AI Conference.