Board of Directors

As CEO of ibex, Bob has launched the company’s BPO 2.0 revolution, leading ibex’s transformation into a tech-led, digitally-driven, award-winning provider of end-to-end customer lifecycle and digital transformation solutions for the world’s leading New Economy and Blue Chip brands. During his time as CEO, Bob has made strategic investments in technology, people, and nearshore and offshore growth, expanding ibex’s footprint in the emerging, dynamic markets of Nicaragua, Jamaica, and The Philippines, featuring impressively branded contact centers and highly skilled and engaged agents. Since joining the company in 2015, Bob has driven major revenue and EBITDA growth at ibex, leading to the company’s August 2020 IPO on Nasdaq, marking ibex as a key provider and growth leader in the industry. Prior to his role at ibex, Bob was the Chief Sales, Marketing and Client Services Offer at Qualfon, a rapidly growing global BPO provider with a particular focus on nearshore service delivery capabilities.

Mohammed Khaishgi has served as our chief executive officer and chairman of our board of directors since September 2017. Mr. Khaishgi was a founding partner and served as the chief operating officer of TRGI, a position he held since TRGI’s inception in 2002 until December 2017, responsible for overseeing TRGI’s day-to-day operations, including management and oversight of its portfolio of direct holdings. Mr. Khaishgi continues to serve as a director of TRGI. Prior to joining TRGI, Mr. Khaishgi was a senior director at Align Technology, where he managed Align’s offshore delivery center and back office services operations. Mr. Khaishgi was previously a senior investment officer at the World Bank’s International Finance Corporation (the ‘‘IFC’’) where he was responsible for the IFC’s portfolio of investments in the Asian telecommunications and technology sectors. Mr. Khaishgi received his undergraduate degree in electrical engineering from the University of Engineering and Technology in Lahore, Pakistan, an additional B.A. degree in philosophy, politics and economics from the University of Oxford where he was a Rhodes Scholar, and a M.B.A. degree from Harvard Business School.

Daniella Ballou-Aares has served as a member of our board since March 2018. Daniella is the CEO and Co-Founder of the Leadership Now Project, a national membership organization of business and thought leaders committed to renewing American democracy. Daniella began her career at one of the top global management consulting firms, Bain & Company, working across the firm’s offices in the US, South Africa, and the UK. From there, she became a founding Partner at Dalberg, where she led the Americas business and transformed it from a seven-person startup to the largest global social impact strategy firm with 25 offices across Africa, Asia, Latin America, Europe, and the US. Daniella then spent five years in the Obama Administration as the Senior Advisor for Development to the Secretary of State, serving under Secretaries Clinton and Kerry. She was instrumental to negotiating the 192-country agreement on the Sustainable Development Goals and reorienting the $10 billion US government global HIV initiative toward data-driven programming. Daniella’s perspectives have been featured in the Harvard Business Review, The New York Times, Fast Company, POLITICO, and at the World Economic Forum, among others. Daniella is a member of the Council on Foreign Relations and was a 2014 World Economic Forum Young Global Leader. She holds an MBA from Harvard Business School, an MPA from the Harvard Kennedy School and graduated cum laude from Cornell with a BS in Operations Research and Industrial Engineering. Daniella lives in New York City with her husband and two daughters.

Fiona Beck has served as a member of our board since July 2020. Ms. Beck has held senior executive and director positions in large infrastructure companies focused on the telecommunications and technology sectors, including as the President and CEO of Southern Cross Cable Limited, a submarine fiberoptic cable company, for 13 years. Ms. Beck currently serves as a director of Oakley Capital Investments Ltd (LSE: OCI), Ocean Wilsons Holding Ltd (LSE: OCN), and Atlas Arteria International Ltd (ASX:ALX). She also serves as a director of the Bermuda Business Development Agency, focusing on the technology and financial technology sectors. Ms. Beck served as a director of Twilio IP Holding Ltd (a subsidiary of Twilio Inc., NYSE: TWLO), a cloud-based communications platform to February 2021. Ms. Beck holds a Bachelor of Management (Hons.) degree in finance and accounting from University of Waikato, New Zealand and is a chartered accountant.

John Jones has served as a member of our board since March 2018. Mr. Jones previously served Expert Global Solutions, Inc. as chief client officer from 2015 until 2016 and chief operating officer from 2011 until 2015. Prior to joining Expert Global Solutions, Inc. in 2011, Mr. Jones served in various leadership roles at JPMorgan Chase & Co. for more than 25 years. He holds a B.S. degree in business management from the University of Phoenix.

John Leone has served as a member of our board since March 2018 and is a member of the board of directors of TRG Pakistan Ltd. Mr. Leone founded ForeVest Capital Partners in 2016 and currently serves as a Managing Partner. Prior to founding ForeVest Capital Partners, Mr. Leone was a managing director at PineBridge Investments from 2004 to September 2016. Mr. Leone holds a J.D. from The George Washington University School of Law and a B.A. from Binghamton University.

Shuja Keen has served as a member of our board since March 2018. Mr. Keen joined TRGI in 2002 and currently serves as a managing director. His primary responsibility is to help the firm drive value by improving the operational effectiveness of TRGI’s portfolio companies, and leading fundraising, growth, and liquidity initiatives. Mr. Keen graduated with a S.B. degree from the Sloan School of Management at the Massachusetts Institute of Technology with concentrations in finance, information technology, and operations research and a minor in economics.

Gerard Kleisterlee is chairman of Vodafone Group plc, and non-executive director and vice chairman of Royal Dutch Shell plc. Formerly, he was a member of the supervisory board of Daimler AG 2009 to 2014, and a member of the board of directors of Dell Inc. from 2010 through 2013. Mr. Kleisterlee was also president and chief executive officer of Royal Philips Electronics from 2001 to 2011. During his ten years at Royal Philips Electronics, Mr. Kleisterlee was a member and vice chairman of the European Round Table of Industrialists and chairman of the supervisory board of the Eindhoven Technical University and served in two successive Dutch Innovation Councils chaired by the prime minister. From 2006 until 2012, he served on the supervisory board of the Dutch Central Bank. In 2006, he was named as European Businessman of the Year by Fortune Magazine. Mr. Kleisterlee holds a degree in Engineering (MSc) from Eindhoven Technical University and an honorary doctorate from Leuven Catholic University.