Karen V. Batungbacal joined the ibex Board in January 2025. She is a pioneer in the Business Process Off-shoring & Shared Services space, having built and led small to large-scale operations across multiple industries across Asia Pacific and the US for major global companies, including JPMorgan Chase, UnitedHealth Group, Tenet Healthcare, QBE Insurance, and ICT Group.

Karen also has extensive board and non-profit advisory experience, including Partner at CEO Advisor Inc.; Secretary and Governor of Management Association of the Philippines; Member of the Board of Advisors at Call Center Studio; and Senior Advisor & Co-founder, Board of Trustees of IBPAP. She was twice awarded 100 Most Influential Filipina Women in the World.

Karen graduated Magna Cum Laude from the University of Notre Dame in Chemical Engineering and has a master’s in the same field from Princeton University.