Bermuda | | | 7389 | | | Not Applicable |
(State or other jurisdiction of incorporation or organization) | | | (Primary Standard Industrial Classification Code Number) | | | (I.R.S. Employer Identification No.) |
Christopher C. Paci, Esq. Stephen P. Alicanti, Esq. DLA Piper LLP (US) 1251 Avenue of the Americas New York, New York 10020 (212) 335-4500 | | | Joseph C. Theis, Jr., Esq. Goodwin Procter LLP 100 Northern Avenue Boston, Massachusetts 02210 (617) 570-1000 |
Title of Each Class of Securities to be Registered | | | Amount to be Registered(1) | | | Proposed Maximum Offering Price per Share(2) | | | Proposed Maximum Aggregate Offering Price(1)(2) | | | Amount of Registration Fee(3) |
Common Shares, par value $0.000111650536 per share | | | 5,476,190 | | | $22.00 | | | $120,476,190 | | | $15,638 |
(1) | Includes 714,285 common shares subject to the underwriters’ option to purchase additional shares. |
(2) | Estimated solely for the purpose of calculating the registration fee in accordance with Rule 457(a) under the Securities Act of 1933, as amended. |
(3) | Pursuant to Rule 457(p) under the Securities Act, the Registrant is offsetting $9,338 against the amount of the registration fee payable with respect to this registration statement. The offsetting amount was originally paid by the Registrant in connection with the registration statement on Form F-1 filed by the Registrant on February 23, 2018 (File No. 333-223184), which was subsequently withdrawn by the Registrant. The Registrant has not sold any securities pursuant to the registration statement No. 333-223184. Accordingly, the amount of $9,338 is being offset against the total registration fee of $15,638 due for this registration statement, the registrant previously paid $3,642 in connection with the filing of this registration statement on July 10, 2020, with the remaining $2,658 paid herewith. |
| | | Per Share | | | Total | | |
| Initial public offering price | | | $ | | | $ | |
| Underwriting discounts and commissions(1) | | | $ | | | $ | |
| Proceeds to us, before expenses | | | $ | | | $ | |
| Proceeds to the selling shareholder, before expenses | | | $ | | | $ | |
(1) | We have agreed to reimburse the underwriters for certain FINRA-related expenses. See “Underwriting.” |
Citigroup | RBC Capital Markets | Baird |
SunTrust Robinson Humphrey | Piper Sandler |
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• | services that span the full customer lifecycle, ranging from customer acquisition to customer engagement to managing and measuring the customer experience; |
• | technology tools that enhance agent performance and drive unique client insights; |
• | multiple channels of engagement, ranging from voice to fast-growing digital channels such as chat and email; |
• | differentiated global delivery centers, where we have been successful in offering clients lower costs while maintaining high levels of quality; and |
• | unique, highly engaged culture that is overseen by a highly experienced management team that is flexible and moves at the speed of the client. |
| Our CLX Suite of Solutions | | ||||||
| Connect (Customer Engagement) “Engage customers.” | | | Digital (Digital Marketing) “Add customers.” | | | CX (Feedback Analytics) “Grow relationships.” | |
| Customer Service | | | Digital Marketing | | | Multi-Channel Digital Surveys | |
| Billing Support | | | Lead Generation | | | Real-Time Issue Resolution | |
| Technical Support | | | Online Sales | | | Analytics & Business Intelligence | |
| Up-Sell/Cross-Sell | | | Optimization | | | | |
| Text / Sentiment Analytics | | | Retention / Renewals | | | | |
| Win-backs | | | Lead Conversion | | | |
• | Customer Engagement (ibex Connect) – The largest portion of our addressable market is the customer care segment within the Business Process Outsourcing (“BPO”) industry, which makes up the largest portion of our revenue. International Data Corporation (“IDC”), a leading information technology research firm, estimates that the worldwide business process outsourcing services revenue in 2020 was $203.3 billion and expected to grow to $231 billion in 2024. Within this market, the customer care segment is the largest horizontal market, with approximately $77 billion of revenues in 2020 and expected to grow at a CAGR of 3.6% to $88.6 billion in revenues by 2024. Within the United States, customer care BPO spend accounted for $45 billion in 2020 and is expected to grow to $51.6 billion by 2024. |
• | Customer Acquisition (ibex Digital) – Our customer acquisition solution is enabled primarily by digital marketing which is one of the fastest growing segments of the media advertising industry. According to eMarketer, a leading market research company, digital marketing will make up 43% of all advertising spending in 2020. A significant portion of this fast-growing market consists of outsourced customer acquisition specialists, who have primarily adopted a pay-for-performance business model in which advertisers only compensate marketers once a target consumer has taken a particular action, such as filling out an information form or completing a purchase of a product or service. Also according to eMarketer, in 2020 $28 billion is expected to be spent annually on paid search in North America, our primary digital marketing channel, and will grow at a 10% CAGR from 2020 to 2023. The market is projected to continue to grow in the near term and is rapidly evolving due to increased expectations for BPO vendors to innovate and constantly improve service quality. |
• | Customer Experience Management and Analytics (ibex CX) – With unprecedented access to technology, data and choices, consumers have elevated expectations about being heard, as well as how companies take action and respond in real time. As consumers gravitate toward digital channels (websites, mobile and social media), enterprises are seeking more technologically advanced solutions to collect data in real time and harness insights yielded by advanced analytics performed on those data to provide customized customer experiences. Markets and Markets, a leading B2B market research firm, estimates that the global customer experience management market will grow at a 13.3% CAGR, from $7.8 billion in 2019 to $14.5 billion in 2024, with North America representing approximately $2.9 billion of market share in 2019. Similarly, Market Research Future estimates that the global market for customer experience analytics will increase to $12 billion by 2023. |
• | A Dramatic Prioritization of CX – As brands recognize that digital feedback mechanisms, such as social media, can rapidly impact brand perception in a positive or negative manner, the importance of delivering an exceptional customer experience has become a top priority for companies. |
• | Consumer Centricity & Customer Lifetime Value (LTV) – Customer expectations and behaviors are changing dramatically. Enabled by immediate feedback channels, consumers expect that enterprises will meet their |
• | Outsourcing Across the Operational Value Chain – Enterprises are more frequently relying on outsourced providers to address their needs across the entire customer lifecycle. Many companies, especially in the healthcare, financial services, and utilities space, are beginning to increasingly rely on the expertise of external vendors to deliver cost savings, ensure compliance, drive performance enhancements, and offer technology suites that serve to improve overall CX while allowing the brand to focus on their core products and competencies. Mature companies seek to digitally transform their current operations to meet the demands of the digital economy and diversify their capabilities. Companies in emerging sectors outsource due to their limited experience and/ or resources to manage increasing volumes of customer interactions, and in order to drive new customer demand, scale operations, optimize costs, protect their brand investment, and accelerate profitability. |
• | Rise of Omni-Channel to Drive Consumer Centricity – Customer expectations and behaviors are changing dramatically with the evolution of technology such as smart phones, tablets and social media. This has accelerated the speed of consumer interaction with the brands. Consumers expect the brands to meet their needs and preferences instantaneously in return for brand loyalty and a greater share of customer spend. To address this trend, brands are focused on providing a seamless experience via integration of all contact channels (chat, email, SMS, voice, etc.) to deliver customer-centric solutions in an omni-channel manner that maximize customer lifetime value. |
• | Seeking Integrated, End-to-End Partners – We believe clients are increasingly looking to utilize outsourcing partners who can provide unified solutions for a variety of touchpoints along the customer interaction value chain, from digital marketing to customer sales and support to CX and surveys. Vendors with integrated offerings will command a larger share of wallet from their clients, drive a great degree of insight and performance, and become more ‘sticky’ with their clients for longer-lasting relationships. |
• | Bestshore, Flexible Delivery Model – Clients are increasingly differentiating between providers based on their ability to provide a flexible, turnkey delivery model that can offer a mix of onshore, nearshore, offshore, and remote working capabilities. In light of recent global events, clients have indicated a heightened importance on the ability of providers to shift their delivery rapidly between various location models. |
• | Data Protection & Security – With the rise of the digital economy has come a rise in both the concern toward, and vulnerability of, consumer data. Both mature and new economy brands are placing a higher degree of focus on the technology that underpins the data security & fraud systems deployed by their partners; having an advanced and secure system architecture along with data center redundancy and advanced security technologies are becoming increasingly important, understanding that any security breach can result in a devastating impact to a client’s brand and a consumer’s loyalty. |
• | Data and Analytics – Enterprises are increasingly demanding that their providers of customer interaction solutions integrate data analysis & insight into their core service offerings, in order to drive continuous performance and superior outcomes. These business intelligence tools can yield actionable insights across every customer touchpoint enabling clients to address customer issues in real time. We expect that investments in automation, digitization and machine learning will be key drivers in the industry as clients seek to adopt more technology-rich ways of servicing their customers. |
• | Artificial Intelligence to Enhance Service Delivery – With the increasing applicability of AI in enhancing business processes, the customer care industry is starting to integrate AI into its range of solutions. |
• | Integrated Technology Solutions for Mature Sectors – Fortune 500 companies that historically utilized traditional live-agent, voice-based services are now integrating new technology-enabled solutions that include multi-channel delivery, self-serve options and automation. Such solutions allow them to achieve greater operational flexibility and innovate their service offerings. |
• | Solutions Catered to High-Growth Sectors – The challenges that new economy “disruptors” face consist largely of managing high growth within their customer base, while simultaneously maintaining a high-quality customer experience. In contrast to mature business models, new economy companies have generally not focused on developing large-scale insourced customer operations; therefore, they rely on external partners that can deliver customer service, engagement and support while maintaining the quality of their brands. Most of these companies source their customer interaction needs from lower-cost locations outside their home markets. |
• | Differentiated as a Nimble, Disruptive Provider – We believe that we have a distinct organizational culture that embraces technological disruption and is characterized by innovation, speed and structural nimbleness. Our innovative and entrepreneurial culture is a key differentiator and gives us a competitive advantage in delivering high-quality solutions to clients around the globe. With mature clients, this culture plays to our advantage by showcasing the inflexibility of larger incumbents. With high-growth clients, which we refer to as New Economy clients, we believe that our entrepreneurial approach is in line with their own culture. |
• | Technology Solutions & Continuous Innovation – ibex Wave X is the hub of our technology development and innovation effort to drive value-added technology development that improves agent interactions, client CX, and overall performance benchmarks. Our CLX platform combines our proprietary technology with our service delivery model to provide our clients with customized solutions at a large scale. We are integrating artificial intelligence into each stage of the customer lifecycle, from customer acquisition, to engagement, to surveys & analytics. Our proprietary technology allows us to provide innovative, automated and customizable solutions to our clients more efficiently than if delivered through a purely service-based delivery model. |
• | Provider of Customizable Sets of Customer Lifecycle Experience Solutions – The customer lifecycle, from acquisition to retention, has become more challenging, complex and competitive for enterprises to manage. We designed a differentiated suite of digital and operational solutions that seamlessly manages interactions throughout all phases of the customer lifecycle, across multiple channels, customized to a client’s specific needs. |
• | Proven Expertise in Mature Industries – We believe that we have built a deep level of expertise in serving clients in mature industries, including the telecommunications and cable sectors. We believe that we are able to provide value at all stages of the customer lifecycle for these industries, from lowering the cost of customer acquisition to increasing customer lifetime value through improved retention and increased up-sell. |
• | World-Class Global Delivery with Nearshore & Offshore Diversification – Our global delivery model is built on onshore, nearshore and offshore delivery centers, and includes our ability to also support work-at-home capabilities. We seek to operate state-of-the-art ‘highly-branded’ sites in labor markets that are underpenetrated in order to maintain our competitive advantage, retain our position in those labor markets as an employer of choice and deliver a highly scalable and cost-effective solution to our clients. Our highly-branded centers enable us to create a differentiated connection to our clients’ brands and customers. In addition, with a broad network of 27 contact centers spread across multiple geographies, we provide much needed geographic diversity for our clients. In particular, significant investments made in nearshore sites, such as Jamaica and Nicaragua, enable us to offer untapped talent pools for high quality service, proximity to home (US) operations and competitive price points, and often an existing brand affinity. |
• | Innovative and Entrepreneurial Culture – We believe we have established a strong, unique corporate culture that is critical to our ability to recruit, engage, motivate, manage and retain our talented global workforce of over 22,500 employees. A culture which we actively foster through events including, employee galas, VIP events, talent shows, community outreach to engage, reward, and support our agents. At ibex, we ensure our employees are extensions of our clients’ brand identities, delivering passionate and industry-leading results |
• | Client Satisfaction and Retention – Our ability to build deep and trusted relationships with our clients is core to who we are. Since the end of fiscal year 2018, we have successfully retained all of our top 25 clients, which represented over 95% of our revenue in fiscal year 2018. Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey. Based on ibex’s 2019 Client Satisfaction Survey, we scored a NPS of 68 which indicates strong, mutually-beneficial relationships with our clients built on the value clients place in our services and solutions and level of service we consistently deliver. We believe that our success with client retention is driven by our ability to perform at or above our client expectations and our competitors as well as our investment in building deep relationships with our clients at multiple levels within their businesses. |
• | Continue Winning Blue Chip Clients – We’ve been able to win marquee blue chip brands that are looking to transform their customer engagement strategy through a more innovative and outcome-oriented focus. For these customers, our value proposition is primarily focused on acting as a partner to drive digital transformation in their existing operations. The imperative of engaging digitally with a new type of consumer is all the more urgent as these companies increasingly face-off against emerging new economy players. ibex has increasingly gained share in these relationships, often displacing existing incumbent vendor(s). |
• | Continue Winning New Clients with New Economy – Our New Economy initiative combines our Customer Engagement, Customer Acquisition and Customer Experience solutions into an integrated solution set that is focused on the needs of high-growth emerging technology markets. Our success in our New Economy vertical can be traced to its inception in 2014, when we began servicing a new client in the emerging technology space. We launched our New Economy initiative in the summer of 2018 to help similar clients attain and support their high-growth objectives. We believe we are among the top tier of providers of outsourced customer interaction solutions that can address the unique needs of such clients. In addition, New Economy customers are generally higher margin as a result of lower customer acquisition costs and a greater portion of non-voice revenue, which is delivered with greater efficiency. |
• | Grow Strategic Verticals with Specific Domain Strategies – Our ibex Financial, ibex Health, and ibex Utilities sub-brands are structured to accelerate growth using a highly targeted and performance-driven approach. Within ibex Financial, we intend to build on recent wins we have had with payments companies. Within ibex Health, we see significant opportunity to provide revenue cycle management as well as medical coding and billing services. Finally, within ibex Utilities, we see the opportunity to acting as the “utility mover” for our clients’, by facilitating our clients’ customers’ moves in the form of targeted offers and services that could be of interest at the time certain customers are undergoing a physical move or changing utility provider. |
• | Expand Service & Lines of Business (LOBs) with Current Clients (“Expand”) – The breadth of our solutions over the full customer lifecycle creates the ability to cross-sell each solution throughout our client base. Our client base has many large, global brands that have multiple lines of business across multiple geographies. Our typical model is to provide a launch in one center with one CLX service such as Customer Engagement. Our goal is then to “expand” with additional CLX services or new geographies where we operate for our clients. We believe that the success of our initial launches has enabled our client teams to broaden our scope of engagement with these clients to include additional solutions within our suite of offerings. |
• | Pursue Strategic Acquisitions – Our acquisition strategy targets situations in which it is optimal to acquire versus build. It will primarily be focused on adding additional omni-channel capabilities, providing access to new geographies and acquiring technologies that further differentiate our solutions. |
• | The COVID-19 pandemic has adversely impacted our business and results of operations. The ultimate impact of COVID-19 on our business, financial condition and results of operations will depend on future developments which are highly uncertain and cannot be predicted at this time, including the scope and duration of the pandemic and actions taken by federal, state and local governmental authorities in the United States, local governmental authorities in our international sites and our clients in response to the pandemic; |
• | Frontier, our largest client as of March 31, 2020, has filed a voluntary petition for relief under Chapter 11 of the United States Bankruptcy Code, which could have a material adverse effect on our business, financial conditions, results of operations and cash flows; |
• | Our business is dependent on key clients, and the loss of a key client could have an adverse effect on our business and results of operations; |
• | We enter into multi-year contracts with our clients. Our failure to price these contracts correctly may negatively affect our profitability; |
• | The terms of our client contracts may limit our profitability or enable our clients to reduce or terminate their use of our solutions; |
• | The consolidation of our clients or potential clients may adversely affect our business, financial condition, results of operations and prospects; |
• | If our clients decide to enter into or further expand insourcing activities in the future, or if current trends toward outsourcing services and / or outsourcing activities are reversed, it may materially adversely affect our business, results of operations, financial condition and prospects; |
• | Natural events, health epidemics (including the outbreak of a novel strain of coronavirus (COVID-19)), wars, widespread civil unrest, terrorist attacks and other acts of violence involving any of the countries in which we or our clients have operations could adversely affect our operations and client confidence. |
• | Our business is subject to a variety of U.S. and international laws and regulations, including those regarding privacy, data protection and information security, and our customers may be subject to regulations related to the handling and transfer of certain types of sensitive and confidential information. Any failure to comply with applicable laws and regulations would harm our business, results of operations and financial condition. |
• | We have a limited operating history as an integrated company under the IBEX brand, which makes it difficult to evaluate our future prospects and the risks and uncertainties we may encounter; |
• | Portions of our business have long sales cycles and long implementation cycles, which require significant resources and working capital; |
• | Our business relies heavily on technology, telephone and computer systems as well as third-party telecommunications providers, which subjects us to various uncertainties; |
• | Our business is heavily dependent upon our international operations, particularly in Pakistan and the Philippines and increasingly in Jamaica and Nicaragua, and any disruption to those operations would adversely affect us; |
• | The inelasticity of our labor costs relative to short-term movements in client demand could adversely affect our business, financial condition and results of operations; |
• | If we are unable to implement and maintain effective internal control over financial reporting, the accuracy and timing of our financial reporting may be adversely affected, we may be unable to maintain compliance with securities law requirements regarding timely filing of periodic reports in addition to applicable stock exchange listing requirements, investors may lose confidence in our financial reporting, and our share price may decline as a result; and |
• | Damage or disruptions to our technology systems and facilities either through events beyond or within our control could have a material adverse effect on our business, financial condition, results of operations and prospects. |
• | the last day of the fiscal year in which we have more than $1.07 billion in annual revenues; |
• | the date on which we become a “large accelerated filer” (the fiscal year-end on which at least $700 million of equity securities are held by non-affiliates as of the last day of our then-most recently completed second fiscal quarter); |
• | the date on which we have issued, in any three-year period, more than $1.0 billion in non-convertible debt securities; and |
• | the last day of the fiscal year ending after the fifth anniversary of the completion of this offering. |
• | Series A Convertible Preferred Share (“Series A preferred share”) – 1 Series A preferred share is authorized, issued and outstanding, and it is held by our parent company, The Resource Group International Limited. |
• | Series B Convertible Preferred Shares (“Series B preferred shares”) – The maximum authorized number of Series B preferred shares is 12,512,994.4665, of which 11,083,691.3814 were issued and outstanding and are held by our parent company, The Resource Group International Limited (10,764,317.9358 Series B preferred shares), and Mr. Jeffrey Cox, one of our executive officers (319,373.4456 Series B preferred shares). |
• | Series C Convertible Preferred (“Series C preferred shares”, and together with the Series A preferred shares and the Series B preferred shares, the “preferred shares”) – The maximum authorized number of Series C preferred shares is 12,639,389.35, of which 111,986.4786 were issued and outstanding and are held by our parent company, The Resource Group International Limited (108,730.4842 Series C preferred shares), and Mr. Cox (3,225.9944 Series C preferred shares). |
• | Class A Common Shares (“Class A common shares”) – The maximum authorized number of Class A common shares is 79,766,504.249454, of which none are issued and outstanding. |
• | Class B Common Shares (“Class B common shares”) – The maximum authorized number of Class B common shares is 2,559,323.13, of which 1,851,788 were issued subject to vesting restrictions pursuant to awards made to our directors, executive officers and other senior management personnel. |
• | The Series A preferred share will convert into one Series C preferred share; |
• | Each Series B preferred share will convert into Series C preferred shares on a one-for-one basis; |
• | Each Series C preferred share (including those issued as a result of the conversions of Series A preferred shares and Series B preferred shares into Series C preferred shares) will convert into a number of Class A common shares that will be determined in accordance with a formula that is set forth in the certificate of designations pursuant to which the Series C preferred shares were authorized and issued on December 21, 2018, which number of Class A common shares will vary depending on the initial public offering price per share in this offering and the number of preferred shares outstanding immediately prior to the pricing of this offering; |
• | Each Class B common share will convert into Class A common shares on a one-for-one basis; and |
• | Each Class A common share will be redesignated as a common share. |
• | an initial public offering price of $21.00 per share, the midpoint of the estimated price range set forth on the cover page of this prospectus; |
• | the automatic conversion, upon the completion of this offering, of one Series A preferred share, 11,083,691.3814 Series B preferred shares, 111,986.4786 Series C preferred shares and 1,138,215 Class B common shares into an aggregate of 13,949,405 common shares; and |
• | no exercise of the underwriters’ option to purchase up to 714,285 additional common shares. |
• | 713,573 common shares issuable in respect of Class B common shares that have been issued under the 2018 Restricted Share Plan and remain subject to vesting conditions; |
• | 707,535 common shares available for future issuance as of March 31, 2020 under the 2018 Restricted Share Plan (all of which were transferred to the IBEX Limited 2020 Long Term Incentive Plan (the “2020 LTIP”), which was approved and adopted on May 20, 2020, and included in a total of 1,287,326.13 common shares issuable thereunder as of May 20, 2020 and under which we intend to grant options to purchase 309,594 common shares, assuming an initial public offering price of $21.00 per share (the midpoint of the estimated price range set forth on the cover page of this prospectus)); and |
• | up to 1,443,740.49 common shares issuable upon exercise of the warrant that we issued to Amazon.com NV Investment Holdings LLC, or Amazon, on November 13, 2017, as subsequently amended (the “Amazon Warrant”). |
| | | Three months ended June 30, | | | Year ended June 30, | | |||||||||||||
| | | 2020 | | | 2019 | | | 2020 | | | 2019 | | |||||||
| | | estimated and unaudited | | | | | estimated and unaudited | | | | |||||||||
| (‘000) | | | Low | | | High | | | | | Low | | | High | | | | ||
| Statement of operations data | | | | | | | | | | | | | | ||||||
| Revenue | | | 97,000 | | | 100,000 | | | 87,915 | | | 401,255 | | | 404,255 | | | 368,380 | |
| Net income for the period, continuing operations | | | (5,475) | | | (3,974) | | | (4,648) | | | 6,099 | | | 7,601 | | | (4,519) | |
| | | | | | | | | | | | | | |||||||
| Other Financial Data | | | | | | | | | | | | | | ||||||
| Adjusted EBITDA from continuing operations | | | 11,500 | | | 13,400 | | | 7,385 | | | 52,122 | | | 54,021 | | | 36,295 | |
| | | | | | | | | | | | | | |||||||
| Reconciliation of Adjusted EBITDA to Net Income, continuing operations | | | | | | | | | | | | | | ||||||
| Net income for the period, continuing operations | | | (5,475) | | | (3,974) | | | (4,648) | | | 6,099 | | | 7,601 | | | (4,519) | |
| Finance expense | | | 2,239 | | | 2,239 | | | 2,252 | | | 9,429 | | | 9,429 | | | 7,709 | |
| Income tax expense | | | 100 | | | 498 | | | 119 | | | 1,582 | | | 1,980 | | | 3,615 | |
| Depreciation and amortization | | | 6,006 | | | 6,006 | | | 5,203 | | | 24,466 | | | 24,466 | | | 20,895 | |
| EBITDA from continuing operations | | | 2,869 | | | 4,769 | | | 2,925 | | | 41,576 | | | 43,476 | | | 27,700 | |
| Non-recurring expenses | | | 5,880 | | | 5,880 | | | 4,239 | | | 7,278 | | | 7,278 | | | 4,239 | |
| Other income | | | (227) | | | (227) | | | (176) | | | (745) | | | (745) | | | (641) | |
| Fair value adjustment | | | 1,673 | | | 1,673 | | | 1 | | | 2,305 | | | 2,305 | | | (364) | |
| Share-based payments | | | 1,424 | | | 1,424 | | | 48 | | | 1,306 | | | 1,306 | | | 4,087 | |
| Foreign exchange losses | | | (120) | | | (120) | | | 349 | | | 402 | | | 402 | | | 1,274 | |
| Adjusted EBITDA from continuing operations | | | 11,500 | | | 13,400 | | | 7,385 | | | 52,122 | | | 54,021 | | | 36,295 | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | (in thousands, except share and per share amounts) | | ||||||||||
| Statements of Profit or Loss and Other Comprehensive Income Data: | | | | | | | | | | ||||
| Revenue(1) | | | $304,255 | | | $280,465 | | | $368,380 | | | $342,200 | |
| Payroll and related costs | | | (207,246) | | | (191,494) | | | (254,592) | | | (252,925) | |
| Share-based payments | | | 119 | | | (4,039) | | | (4,087) | | | (8,386) | |
| Reseller commission and lead expenses | | | (13,604) | | | (23,038) | | | (27,877) | | | (28,059) | |
| Depreciation and amortization | | | (18,460) | | | (15,692) | | | (20,895) | | | (12,182) | |
| Other operating expenses | | | (44,817) | | | (37,120) | | | (54,124) | | | (58,425) | |
| Income/(loss)/income from operations | | | 20,247 | | | 9,082 | | | 6,805 | | | (17,777) | |
| Finance expenses | | | (7,190) | | | (5,458) | | | (7,709) | | | (3,093) | |
| Income/(loss) before taxation | | | 13,057 | | | 3,624 | | | (904) | | | (20,870) | |
| Income tax (expense)/ benefit | | | (1,482) | | | (3,496) | | | (3,615) | | | 108 | |
| Net income/(loss) for the period, continuing operations | | | 11,575 | | | 128 | | | (4,519) | | | (20,762) | |
| Net income on discontinued operation, net of tax | | | — | | | 11,085 | | | 15,484 | | | 4,881 | |
| Net income/(loss) for the period | | | $11,575 | | | $11,213 | | | $10,965 | | | $(15,881) | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | (in thousands, except share and per share amounts) | | ||||||||||
| Loss per share from continuing operations attributable to the ordinary equity ordinary holders of the parent | | | | | | | | | | ||||
| Basic earnings/(loss) per share | | | $— | | | $— | | | $— | | | $— | |
| Diluted earnings/(loss) per share | | | $— | | | $— | | | $(0.36) | | | $(1.85) | |
| Loss per share attributable to ordinary equity holders of the parent - diluted(2) | | | | | | | | | | ||||
| Basic earnings loss per share | | | $— | | | $— | | | $— | | | $— | |
| Diluted earnings/(loss) per share | | | $— | | | $— | | | $— | | | $(1.42) | |
| Weighted average number of shares outstanding – basic | | | 1,138,140 | | | 849,541 | | | 956,835 | | | — | |
| Weighted average number of shares outstanding – diluted | | | 12,822,570 | | | 12,327,625 | | | 12,461,182 | | | 11,195,649 | |
| | | | | | | | | | |||||
| Statements of Financial Position Data: | | | | | | | | | | ||||
| Cash and cash equivalents | | | 15,471 | | | 13,437 | | | 8,873 | | | 13,519 | |
| Total assets | | | 196,187 | | | 246,631 | | | 188,302 | | | 157,081 | |
| Borrowings current | | | 32,457 | | | 41,344 | | | 41,835 | | | 51,876 | |
| Due to related parties | | | 6,106 | | | 5,899 | | | 6,169 | | | 11,546 | |
| Borrowings non-current | | | 4,865 | | | 41,695 | | | 7,184 | | | 9,880 | |
| Total non-current liabilities | | | 74,749 | | | 97,273 | | | 68,293 | | | 12,894 | |
| Total liabilities | | | 176,063 | | | 210,250 | | | 179,674 | | | 129,128 | |
| Total equity | | | 20,124 | | | 36,381 | | | 8,628 | | | 27,953 | |
| | | | | | | | | | |||||
| Statements of Cash Flows Data: | | | | | | | | | | ||||
| Net cash (outflow)/inflow from operating activities | | | $33,653 | | | $(3,820) | | | $2,202 | | | $(5,747) | |
| Net cash used in investing activities | | | $(4,195) | | | $(2,795) | | | $(9,084) | | | $(5,439) | |
| Net cash inflow/(outflow) from financing activities | | | $(22,822) | | | $6,789 | | | $2,552 | | | $3,187 | |
| | | | | | | | | | |||||
| Other Financial and Operating Data: | | | | | | | | | | ||||
| Adjusted EBITDA from continuing operations (unaudited)(3) | | | $40,622 | | | $28,909 | | | $36,295 | | | $4,296 | |
| Adjusted EBITDA from continuing operations margin (unaudited)(4) | | | 13.4% | | | 10.3% | | | 9.9% | | | 1.3% | |
| Adjusted EBITDA from continuing operations excluding IFRS 15 & 16 (unaudited)(6) | | | N/A | | | N/A | | | $23,650 | | | $4,296 | |
| Adjusted EBITDA from continuing operations margin excluding IFRS 15 & 16 (unaudited)(6) | | | N/A | | | N/A | | | 6.4% | | | 1.3% | |
| Net Debt (unaudited)(5) | | | $101,391 | | | $128,125 | | | $109,380 | | | $49,437 | |
| Net Debt excluding IFRS 16 (unaudited)(6) | | | $29,222 | | | $70,822 | | | $42,466 | | | $49,437 | |
| Net Debt, continuing operations, excluding IFRS 16 (unaudited)(6) | | | $29,222 | | | $40,951 | | | $42,466 | | | $38,657 | |
(1) | Historically, we conducted our business in two reporting segments, Customer Acquisition and Customer Management. Effective July 1, 2019, we began reporting our results on a single segment basis. The audited consolidated financial statements as of June 30, 2019 and 2018 and for the fiscal years then ended has been re-presented on the single segment basis. |
(2) | See Note 20 to our audited consolidated financial statements and Note 14 to our unaudited condensed consolidated interim financial statements included in this prospectus for additional information regarding the calculation of basic and diluted earnings/(loss) per share attributable to equity holders of the parent and weighted average number of shares outstanding - basic and diluted. |
(3) | We define “EBITDA from continuing operations” as net (loss)/income less discontinued operation, net of tax before finance costs, finance costs related to right-of-use of leased assets, depreciation and amortization, depreciation of right-of-use of leased assets, and income tax (credit)/expense. |
We define “Adjusted EBITDA from continuing operations” as EBITDA from continuing operations before the effect of the following items: litigation and settlement expenses, foreign exchange losses, goodwill impairment, other income, share-based payments and certain non-cash and non-recurring charges that we believe are not reflective of our long-term performance.” We use Adjusted EBITDA from continuing operations internally to establish forecasts, budgets and operational goals to manage and monitor our business, as well as evaluate our underlying historical performance. We believe that Adjusted EBITDA from continuing operations is a meaningful indicator of the health of our business as it reflects our ability to generate cash that can be used to fund recurring capital expenditures and growth. We also believe that Adjusted EBITDA from continuing operations is widely used by investors, securities analysts and other interested parties as a supplemental measure of performance and liquidity. |
Adjusted EBITDA from continuing operations may not be comparable to other similarly titled measures of other companies and has limitations as an analytical tool and should not be considered in isolation or as a substitute for analysis of our operating results as reported under IFRS as issued by the IASB. Some of these limitations are as follows: |
• | although depreciation and amortization expense is a non-cash charge, the assets being depreciated and amortized may have to be replaced in the future, however, Adjusted EBITDA from continuing operations does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements; |
• | Adjusted EBITDA from continuing operations is not intended to be a measure of free cash flow for management’s discretionary use, as it does not reflect: (i) changes in, or cash requirements for, our working capital needs; (ii) debt service requirements; (iii) tax payments that may represent a reduction in cash available to us; and (iv) other cash costs that may recur in the future; and |
• | other companies, including companies in our industry, may calculate Adjusted EBITDA from continuing operations or similarly titled measures differently, which reduces its usefulness as a comparative measure. |
Because of these and other limitations, you should consider Adjusted EBITDA from continuing operations along with other IFRS-based financial performance measures, including cash flows from operating activities, investing activities and financing activities, net (loss)/income and our other IFRS financial results. |
The following table provides a reconciliation of Adjusted EBITDA from continuing operations from our net (loss)/income for the periods presented: |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Reconciliation of Adjusted EBITDA from Continuing Operations from Net (Loss)/Income | | | | | | | | | | ||||
| Net income/(loss) for the period | | | $11,575 | | | $11,213 | | | $10,965 | | | $(15,881) | |
| Net income on discontinued operation, net of tax | | | — | | | (11,085) | | | (15,484) | | | (4,881) | |
| Net loss, from continuing operations | | | $11,575 | | | $128 | | | (4,519) | | | (20,762) | |
| Finance expenses | | | 7,190 | | | 5,458 | | | 7,709 | | | 3,093 | |
| Income tax (benefit)/expense | | | 1,482 | | | 3,496 | | | 3,615 | | | (108) | |
| Depreciation and amortization | | | 18,460 | | | 15,692 | | | 20,895 | | | 12,182 | |
| EBITDA from continuing operations(a) | | | $38,707 | | | $24,774 | | | $27,700 | | | $(5,595) | |
| Non-recurring expenses(b) | | | $ 1,397 | | | $— | | | $4,239 | | | $4,112 | |
| Foreign exchange losses | | | 523 | | | 925 | | | 1,274 | | | 1,266 | |
| Other income(c) | | | (518) | | | (464) | | | (641) | | | (547) | |
| Fair value adjustment(d) | | | 632 | | | (365) | | | (364) | | | (3,326) | |
| Share-based payments(e) | | | (119) | | | 4,039 | | | 4,087 | | | 8,386 | |
| Adjusted EBITDA from continuing operations | | | $40,622 | | | $28,909 | | | $36,295 | | | $4,296 | |
(4) | We calculate “Adjusted EBITDA from continuing operations margin” as Adjusted EBITDA divided by revenue. |
(a) | EBITDA from continuing operations includes the impact of the adoption of IFRS 16 in the nine months ended March 31, 2020 and 2019, and fiscal year ended June 30, 2019. |
(b) | For the nine months ended March 31, 2020, we incurred non-recurring expenses of $1.4 million related to COVID-19, net expenses (expenses net of customer reimbursements) of $0.7 million, legal settlement of $0.1 million and listing expenses of $0.6 million. The COVID-19 expenses primarily include the additional hoteling and transportation expenses incurred due to the Pandemic. |
(c) | For the nine months ended March 31, 2020, other income represented deferred income of $0.5 million and for the nine months ended March 31, 2019, other income represented the proceeds from the sale of DGS EDU LLC of $0.2 million and deferred income of $0.3 million. |
(d) | For the nine months ended March 31, 2020 and 2019, we recorded a revaluation associated with the Amazon Warrant (see Note 20 to our unaudited condensed consolidated interim financial statements included elsewhere in this prospectus). |
(e) | For the nine months ended March 31, 2020, this amount represents share-based payment expenses and, for the nine months ended March 31, 2019, this amount includes the cancellation of the 2017 IBEX Stock Plan (“2017 IBEX Plan”) and the phantom stock plans ($3.3 million) partially offset by the elimination of the liability associated with the phantom stock plans ($1.0 million). |
(5) | The following table provides a reconciliation of Net Debt, Net Debt excluding IFRS Impact, and Net Debt, continuing operations, excluding IFRS 16 from total debt: |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Net Debt Reconciliation | | | | | | | | | | ||||
| Borrowings – non current | | | $4,865 | | | $41,695 | | | $7,184 | | | $9,880 | |
| Lease liabilities – non current(a) | | | $66,851 | | | $48,681 | | | 58,602 | | | — | |
| Borrowings – current | | | $32,457 | | | $41,344 | | | 41,835 | | | 51,876 | |
| Lease liabilities – current(a) | | | $12,689 | | | $9,842 | | | 10,632 | | | | |
| Convertible loan note – related party | | | — | | | — | | | — | | | 1,200 | |
| Total Debt | | | $116,862 | | | $141,562 | | | $118,253 | | | $62,956 | |
| Less: Cash and cash equivalents | | | 15,471 | | | 13,437 | | | 8,873 | | | 13,519 | |
| Net Debt | | | $101,391 | | | $128,125 | | | $109,380 | | | $49,437 | |
| IFRS 16 Impact(a) | | | 72,169 | | | 57,303 | | | 66,914 | | | — | |
| Net Debt excluding IFRS 16 Impact(a) | | | 29,222 | | | 70,822 | | | 42,466 | | | 49,437 | |
| Net Debt in discontinued operations | | | — | | | (29,871) | | | — | | | (10,780) | |
| Net Debt, continuing operations, excluding IFRS 16 | | | 29,222 | | | 40,951 | | | 42,466 | | | 38,657 | |
(a) | Total Debt includes non-current lease liabilities of $58.6 million and current lease liabilities of $10.6 million ($69.2 million in total) as of June 30, 2019. Net debt, excluding IFRS 16, excludes the impact of lease liabilities of $66.9 million which, in 2018, were treated as operating leases. The remaining balance of $2.3 million relates to items previously accounted for as obligations under finance leases. |
(6) | For additional detail on the impact of the adoption of IFRS 15 and IFRS 16 and the treatment of Etelequote Limited as a discontinued operation and their impact on the comparability of our financial position at June 30, 2019 and 2018 and our results of operations for the years then ended, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Factors Affecting Comparability of Financial Position and Results of Operations.” |
• | cross-sell our full spectrum of CLX solutions; |
• | educate the market on our full spectrum of CLX solutions; |
• | reposition and expand our brand to reflect our full spectrum of CLX solutions; and |
• | manage and execute our full spectrum of CLX solutions as part of an integrated company. |
• | political unrest; |
• | social unrest; |
• | terrorism or war; |
• | health epidemics (including the outbreak of COVID-19); |
• | failure of power grids in certain of the countries in which we operate, which are subject to frequent outages; |
• | currency fluctuations; |
• | changes to the laws of the jurisdictions in which we operate; or |
• | increases in the cost of labor and supplies in the jurisdictions in which we operate. |
• | the quality of the consumer experience on our customer acquisition websites and with our delivery center; |
• | the variety and affordability of the products and services that we offer on behalf of our clients and carrier partners; |
• | system failures or interruptions in the operation of our customer acquisition websites; and |
• | changes in the mix of consumers who are referred to us through our direct marketing partners, online advertising subscriber acquisition channels and other marketing channels. |
• | the continued positive market presence, reputation and growth of the marketing partner; |
• | the effectiveness of the marketing partner in marketing our websites and services; |
• | the interest of the marketing partner’s customers in the products and services that we offer on our customer acquisition websites; |
• | the contractual terms we negotiate with the marketing partner, including the marketing fee we agree to pay a marketing partner; |
• | the percentage of the marketing partner’s customers that purchase products or services through our customer acquisition websites; |
• | the ability of a marketing partner to maintain efficient and uninterrupted operation of its website; and |
• | our ability to work with the marketing partner to implement website changes, launch marketing campaigns and pursue other initiatives necessary to maintain positive consumer experiences and acceptable traffic volumes. |
• | impairing our ability to obtain additional financing in the future (or to obtain such financing on acceptable terms) for working capital, capital expenditures, acquisitions or other important needs; |
• | requiring us to dedicate a substantial portion of our cash flow to the payment of principal and interest on our indebtedness, which could impair our liquidity and reduce the availability of our cash flow to fund working capital, capital expenditures, acquisitions and other important needs; |
• | increasing the possibility of an event of default under the financial and operating covenants contained in our debt instruments; and |
• | limiting our ability to adjust to rapidly changing conditions in the industry, reducing our ability to withstand competitive pressures and making us more vulnerable to a downturn in general economic conditions or business than our competitors with relatively lower levels of debt. |
• | issue additional equity securities that would dilute our shareholders; |
• | use cash that we may need in the future to operate our business; |
• | incur debt on terms unfavorable to us or that we are unable to repay or that may place burdensome restrictions on our operations or cash flows; |
• | incur large charges or substantial liabilities; or |
• | become subject to adverse tax consequences, or substantial depreciation or amortization, deferred compensation or other acquisition related accounting charges. |
• | the sections of the Exchange Act regulating the solicitation of proxies, consents or authorizations in respect of a security registered under the Exchange Act; |
• | the sections of the Exchange Act requiring insiders to file public reports of their share ownership and trading activities and liability for insiders who profit from trades made in a short period of time; and |
• | the rules under the Exchange Act requiring the filing with the SEC of quarterly reports on Form 10-Q containing unaudited financial and other specified information, or current reports on Form 8-K, upon the occurrence of specified significant events. |
• | have a majority of the board of directors consist of independent directors; |
• | require non-management directors to meet on a regular basis without management present; |
• | adopt a code of conduct and promptly disclose any waivers of the code for directors or executive officers that should address certain specified items; |
• | have an independent compensation committee; |
• | have an independent nominating committee; |
• | solicit proxies and provide proxy statements for all shareholder meetings; |
• | review related-party transactions; and |
• | seek shareholder approval for the implementation and modification of certain equity compensation plans and issuances of common shares. |
• | a majority of our common shares must be either directly or indirectly owned of record by non-residents of the United States; or |
• | a majority of our “executive officers” or directors may not be U.S. citizens or residents, more than 50% of our assets cannot be located in the United States, and our business must be administered principally outside the United States. |
• | variations in our operating performance and the performance of our competitors; |
• | actual or anticipated fluctuations in our quarterly or annual operating results; |
• | changes in our revenues or earnings estimates or recommendations by securities analysts; |
• | publication of research reports by securities analysts about us or our competitors in our industry; |
• | failure of securities analysts to initiate or maintain coverage of us, changes in ratings and financial estimates and the publication of other news by any securities analysts who follow our company, or our failure to meet these estimates or the expectations of investors; |
• | our failure or the failure of our competitors to meet analysts’ projections or guidance that we or our competitors may give to the market; |
• | additions or departures of key personnel; |
• | strategic decisions by us or our competitors, such as acquisitions, divestitures, spin-offs, joint ventures, strategic investments or changes in business strategy; |
• | announcement of technological innovations by us or our competitors; |
• | the passage of legislation, changes in interpretations of laws or other regulatory events or developments affecting us; |
• | speculation in the press or investment community; |
• | changes in accounting principles; |
• | terrorist acts, acts of war or periods of widespread civil unrest; |
• | health pandemics (including COVID-19); |
• | changes in general market and economic conditions; |
• | changes or trends in our industry; |
• | investors’ perception of our prospects; and |
• | adverse resolution of any new or pending litigation against us. |
• | the ability of our board of directors to determine the rights, preferences and privileges of our preferred shares and to issue the preferred shares without shareholder approval; and |
• | the ability of major shareholders (i.e., shareholders holding 50% or more; in the absence of such a holder, 25% or more) to appoint directors to the Board. |
• | The developments relating to COVID-19, including the scope and duration of the pandemic and actions taken by federal, state and local governmental authorities in the United States, local governmental authorities in our international sites and our clients in response to the pandemic and the effect on our operations, operating budgets, cash flows and liquidity. |
• | The effect on our business, financial conditions, results of operations and cash flows in connection with the Frontier restructuring and its proceedings under Chapter 11 of the United States Bankruptcy Code. |
• | Our ability to attract new business and retain key clients. |
• | Our ability to enter into multi-year contracts with our clients at appropriate rates. |
• | The potential for our clients or potential clients to consolidate. |
• | Our clients deciding to enter into or further expand their insourcing activities. |
• | Our ability to operate as an integrated company under the IBEX brand. |
• | Our ability to manage portions of our business that have long sales cycles and long implementation cycles that require significant resources and working capital. |
• | Our ability to manage our international operations, particularly in Pakistan and the Philippines and increasingly in Jamaica and Nicaragua. |
• | Our ability to comply with applicable laws and regulations, including those regarding privacy, data protection and information security. |
• | Our ability to manage the inelasticity of our labor costs relative to short-term movements in client demand. |
• | Our ability to realize the anticipated strategic and financial benefits of our relationship with Amazon. |
• | Our ability to recruit, engage, motivate, manage and retain our global workforce. |
• | Our ability to anticipate, develop and implement information technology solutions that keep pace with evolving industry standards and changing client demands. |
• | Our ability to maintain and enhance our reputation and brand. |
• | on an actual basis; |
• | on a pro forma as adjusted basis to give effect to (i) our issuance and sale of our common shares in this offering at an assumed initial offering price of $21.00 per share, which is the midpoint of the price range set forth on the cover page of this prospectus, and (ii) the receipt of $68.1 million of the net proceeds therefrom, after deducting underwriting discounts and commissions and estimated offering expenses payable by us. |
| | | As of March 31, 2020 | | ||||
| | | Actual | | | Proforma as Adjusted(1) | | |
| | | (unaudited) ($ in thousands) | | ||||
| Cash and cash equivalents(2) | | | $15,471 | | | 83,570 | |
| Current loans and financing: | | | | | | ||
| Lease liabilities | | | 12,689 | | | 12,689 | |
| Borrowings | | | 32,457 | | | 32,457 | |
| Total current loans and financing | | | 45,146 | | | 45,146 | |
| Non-current loans and financing: | | | | | | ||
| Lease liabilities | | | 66,851 | | | 66,851 | |
| Borrowings | | | 4,865 | | | 4,865 | |
| Total non-current loans and financing | | | 71,716 | | | 71,716 | |
| Total loans and financing | | | 116,862 | | | 116,862 | |
| Total equity | | | 20,124 | | | 88,223 | |
| Total capitalization | | | $136,986 | | | 205,085 | |
(1) | Each $1.00 increase (decrease) in the assumed initial public offering price of $21.00 per share, which is the midpoint of the estimated price range set forth on the cover of this prospectus, would increase (decrease) the pro forma as adjusted amount of each of cash and cash equivalents, total equity and total capitalization by approximately $3.3 million, assuming that the number of shares offered by us, as set forth on the cover of this prospectus, remains the same and after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us. Each increase or decrease of 1.0 million shares we are offering at the assumed initial public offering price of $21.00 per share, which is the midpoint of the estimated price range set forth on the cover of this prospectus, would increase (decrease) the pro forma as adjusted amount of each of cash and cash equivalents, total equity and total capitalization by approximately $19.5 million. |
(2) | Cash and cash equivalents does not reflect a reduction in cash as a result of the recent one-time dividend to TRGI in the amount of $4.0 million. |
• | 713,573 common shares issuable in respect of Class B common shares that have been issued under the 2018 Restricted Share Plan and remain subject to vesting conditions; |
• | 707,535 common shares available for future issuance as of March 31, 2020 under the 2018 Restricted Share Plan (all of which were transferred to the 2020 LTIP, which was approved and adopted on May 20, 2020, and included in a total of 1,287,326.13 common shares issuable thereunder as of May 20, 2020 and under which we intend to grant options to purchase 309,594 common shares, assuming an initial public offering price of $21.00 per share (the midpoint of the estimated price range set forth on the cover page of this prospectus)); and |
• | up to 1,443,740.49 common shares issuable upon exercise of the Amazon Warrant. |
| Assumed initial public offering price per common share | | | $21.0 | |
| Historical net tangible book value per common share as of March 31, 2020 | | | $4.4 | |
| Decrease in net tangible book value per share as of March 31, 2020 attributable to the conversion of Series A preferred share, Series B preferred shares, Series C preferred shares and Class B common shares | | | $(4.0) | |
| Pro forma net tangible book value per common share as of March 31, 2020 before giving effect to this offering | | | $0.3 | |
| Increase in pro forma net tangible book value per common share attributable to new investors in this offering | | | $3.6 | |
| Pro forma as adjusted net tangible book value per common share as of March 31, 2020 after giving effect to this offering | | | $3.9 | |
| Dilution per share to new investors in this offering | | | $17.1 | |
| | | Shares Purchased | | | Total Consideration | | ||||||||||
| | | Number | | | Percent | | | Amount (in millions) | | | Percent | | | Average Price Per Share | | |
| Existing shareholders(1) | | | 13,949,405 | | | 79.6% | | | 79.0 | | | 51.3% | | | $6.2 | |
| New investors in this offering | | | 3,571,429 | | | 20.4% | | | 75.0 | | | 48.7% | | | $21.0 | |
| Total | | | 17,520,834 | | | 100.0% | | | 154.0 | | | 100.0% | | | |
(1) | Sales by the Selling Shareholder of 1,190,476 Common Shares in this offering will reduce the number of shares held by existing shareholders to 12,758,929 or approximately 72.8% of the Proforma Common Shares to be outstanding immediately following this offering. |
• | 713,573 common shares issuable in respect of Class B common shares that have been issued under the 2018 Restricted Share Plan and remain subject to vesting conditions; |
• | 707,535 common shares available for future issuance as of March 31, 2020 under the 2018 Restricted Share Plan (all of which were transferred to the 2020 LTIP, which was approved; and adopted on May 20, 2020, and included in a total of 1,287,326.13 common shares issuable thereunder as of May 20, 2020 and under which we intend to grant options to purchase 309,594 common shares, assuming an initial public offering price of $21.00 per share (the midpoint of the estimated price range set forth on the cover page of this prospectus)); and |
• | up to 1,443,740.49 common shares issuable upon exercise of the Amazon Warrant. |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | (in thousands, except share and per share amounts) | | ||||||||||
| Statements of Profit or Loss and Other Comprehensive Income Data: | | | | | | | | | | ||||
| Revenue(1) | | | $ 304,255 | | | $280,465 | | | $368,380 | | | $342,200 | |
| Payroll and related costs | | | (207,246) | | | (191,494) | | | (254,592) | | | (252,925) | |
| Share-based payments | | | 119 | | | (4,039) | | | (4,087) | | | (8,386) | |
| Reseller commission and lead expenses | | | (13,604) | | | (23,038) | | | (27,877) | | | (28,059) | |
| Depreciation and amortization | | | (18,460) | | | (15,692) | | | (20,895) | | | (12,182) | |
| Other operating expenses | | | (44,817) | | | (37,120) | | | (54,124) | | | (58,425) | |
| Income/(loss)/income from operations | | | 20,247 | | | 9,082 | | | 6,805 | | | (17,777) | |
| Finance expenses | | | (7,190) | | | (5,458) | | | (7,709) | | | (3,093) | |
| Income/(loss) before taxation | | | 13,057 | | | 3,624 | | | (904) | | | (20,870) | |
| Income tax (expense)/benefit | | | (1,482) | | | (3,496) | | | (3,615) | | | 108 | |
| Net income/(loss) for the period, continuing operations | | | 11,575 | | | 128 | | | (4,519) | | | (20,762) | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | (in thousands, except share and per share amounts) | | ||||||||||
| Net income on discontinued operation, net of tax | | | — | | | 11,085 | | | 15,484 | | | 4,881 | |
| Net income/(loss) for the period | | | $11,575 | | | $11,213 | | | $10,965 | | | $(15,881) | |
| Loss per share from continuing operations attributable to the ordinary equity ordinary holders of the parent | | | | | | | | | | ||||
| Basic earnings/loss per share | | | $— | | | $— | | | $— | | | $— | |
| Diluted earnings/(loss) per share | | | $— | | | $— | | | $(0.36) | | | $(1.85) | |
| Loss per share attributable to ordinary equity holders of the parent - diluted(2) | | | | | | | | | | ||||
| Basic earnings/loss per share | | | $— | | | $— | | | $— | | | $— | |
| Diluted earnings/(loss) per share | | | $— | | | $— | | | $— | | | $(1.42) | |
| Weighted average number of shares outstanding – basic | | | 1,138,140 | | | 849,541 | | | 956,835 | | | — | |
| Weighted average number of shares outstanding – diluted | | | 12,822,570 | | | 12,327,625 | | | 12,461,182 | | | 11,195,649 | |
| Statements of Financial Position Data: | | | | | | | | | | ||||
| Cash and cash equivalents | | | 15,471 | | | 13,437 | | | 8,873 | | | 13,519 | |
| Total assets | | | 196,187 | | | 246,631 | | | 188,302 | | | 157,081 | |
| Borrowings current | | | 32,457 | | | 41,344 | | | 41,835 | | | 51,876 | |
| Due to related parties | | | 6,106 | | | 5,899 | | | 6,169 | | | 11,546 | |
| Borrowings non-current | | | 4,865 | | | 41,695 | | | 7,184 | | | 9,880 | |
| Total non-current liabilities | | | 74,749 | | | 97,273 | | | 68,293 | | | 12,894 | |
| Total liabilities | | | 176,063 | | | 210,250 | | | 179,674 | | | (129,128) | |
| Total equity | | | 20,124 | | | 36,381 | | | 8,628 | | | 27,953 | |
| | | | | | | | | | |||||
| Statements of Cash Flows Data: | | | | | | | | | | ||||
| Net cash (outflow)/inflow from operating activities | | | $33,653 | | | $(3,820) | | | $2,202 | | | $(5,747) | |
| Net cash used in investing activities | | | $(4,195) | | | $(2,795) | | | $(9,084) | | | $(5,439) | |
| Net cash inflow/(outflow) from financing activities | | | $(22,822) | | | $6,789 | | | $2,552 | | | $3,187 | |
| | | | | | | | | | |||||
| Other Financial and Operating Data: | | | | | | | | | | ||||
| Adjusted EBITDA from continuing operations (unaudited)(3) | | | $40,622 | | | $28,909 | | | $36,295 | | | $4,296 | |
| Adjusted EBITDA from continuing operations margin (unaudited)(4) | | | 13.4% | | | 10.3% | | | $9.9% | | | 1.3% | |
| Adjusted EBITDA from continuing operations excluding IFRS 15 & 16 (unaudited)(6) | | | N/A | | | N/A | | | $23,650 | | | $4,296 | |
| Adjusted EBITDA from continuing operations margin excluding IFRS 15 & 16 (unaudited)(6) | | | N/A | | | N/A | | | 6.4% | | | 1.3% | |
| Net Debt (unaudited)(5) | | | $101,391 | | | $128,125 | | | $109,380 | | | $49,437 | |
| Net Debt excluding IFRS 16 (unaudited)(6) | | | $29,222 | | | $70,822 | | | $42,466 | | | $49,437 | |
| Net Debt, continuing operations, excluding IFRS 16 (unaudited)(6) | | | $29,222 | | | $40,951 | | | $42,466 | | | $38,657 | |
(1) | Historically, we conducted our business in two reporting segments, Customer Acquisition and Customer Management. Effective July 1, 2019, we began reporting our results on a single segment basis. The audited consolidated financial statements as of June 30, 2019 and 2018 and for the fiscal years then ended has been re-presented on the single segment basis. |
(2) | See Note 20 to our audited consolidated financial statements and Note 14 to our unaudited condensed consolidated interim financial statements included in this prospectus for additional information regarding the calculation of basic and diluted earnings/(loss) per share attributable to equity holders of the parent and weighted average number of shares outstanding - basic and diluted. |
(3) | We define “EBITDA from continuing operations ” as net (loss)/income less discontinued operation, net of tax before finance costs, finance costs related to right-of-use of leased assets, depreciation and amortization, depreciation of right-of-use of leased assets, and income tax (credit)/expense. |
• | although depreciation and amortization expense is a non-cash charge, the assets being depreciated and amortized may have to be replaced in the future, however, Adjusted EBITDA from continuing operations does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements; |
• | Adjusted EBITDA from continuing operations is not intended to be a measure of free cash flow for management’s discretionary use, as it does not reflect: (i) changes in, or cash requirements for, our working capital needs; (ii) debt service requirements; (iii) tax payments that may represent a reduction in cash available to us; and (iv) other cash costs that may recur in the future; and |
• | other companies, including companies in our industry, may calculate Adjusted EBITDA from continuing operations or similarly titled measures differently, which reduces its usefulness as a comparative measure. |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Reconciliation of Adjusted EBITDA from Continuing Operations from Net (Loss) / Income | | | | | | | | | | ||||
| Net (loss)/income for the period | | | $ 11,575 | | | $11,213 | | | $10,965 | | | $(15,881) | |
| Net income on discontinued operation, net of tax | | | — | | | (11,085) | | | (15,481) | | | (4,881) | |
| Net loss, from continuing operations | | | $ 11,575 | | | $128 | | | (4,519) | | | (20,762) | |
| Finance expenses | | | 7,190 | | | 5,458 | | | 7,709 | | | 3,093 | |
| Income tax (benefit)/expense | | | 1,482 | | | 3,496 | | | 3,615 | | | (108) | |
| Depreciation and amortization | | | 18,460 | | | 15,692 | | | 20,895 | | | 12,182 | |
| EBITDA from continuing operations(a) | | | $ 38,707 | | | $24,774 | | | $27,700 | | | $(5,595) | |
| | | | | | | | | | |||||
| Non-recurring expenses(b) | | | $1,397 | | | $— | | | $4,239 | | | $4,112 | |
| Foreign exchange losses | | | 523 | | | 925 | | | 1,274 | | | 1,266 | |
| Other income(c) | | | (518) | | | (464) | | | (641) | | | (547) | |
| Fair value adjustment(d) | | | 632 | | | (365) | | | (364) | | | (3,326) | |
| Share-based payments(e) | | | (119) | | | 4,039 | | | 4,087 | | | 8,386 | |
| Adjusted EBITDA from continuing operations | | | $40,622 | | | $28,909 | | | $36,295 | | | $4,296 | |
(a) | EBITDA from continuing operations includes the impact of the adoption of IFRS 16 in the nine months ended March 31, 2020 and 2019, and fiscal year ended June 30, 2019. |
(b) | For the nine months ended March 31, 2020, we incurred non-recurring expenses of $1.4 million related to COVID-19 net expenses (expenses net of customer reimbursements) of $0.7 million, legal settlement of $0.1 million and listing expenses of $0.6 million. The COVID-19 expenses primarily include the additional hoteling and transportation expenses incurred due to the Pandemic. |
(c) | For the nine months ended March 31, 2020, other income represented deferred income of $0.5 million and for the nine months ended March 31, 2019, other income represented the proceeds from the sale of DGS EDU LLC of $0.2 million and deferred income of $0.3 million. |
(d) | For the nine months ended March 31, 2020 and 2019, we recorded a revaluation associated with the Amazon Warrant (see Note 20 to our unaudited condensed consolidated interim financial statements included elsewhere in this prospectus). |
(e) | For the nine months ended March 31, 2020, this amount represents share-based payment expenses and, for the nine months ended March 31, 2019, this amount includes the cancellation of the 2017 IBEX Stock Plan (“2017 IBEX Plan”) and the phantom stock plans ($3.3 million) partially offset by the elimination of the liability associated with the phantom stock plans ($1.0 million). |
(4) | We calculate “Adjusted EBITDA from continuing operations margins” as Adjusted EBITDA from continuing operations divided by revenue. |
(5) | The following table provides a reconciliation of Net Debt, Net Debt excluding IFRS Impact, and Net Debt, continuing operations, excluding IFRS 16 from total debt: |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Net Debt Reconciliation | | | | | | | | | | ||||
| Borrowings – non current | | | $4,865 | | | $41,695 | | | $7,184 | | | $9,880 | |
| Lease liabilities – non current(a) | | | $66,851 | | | $48,681 | | | 58,602 | | | — | |
| Borrowings – current | | | $32,457 | | | $41,344 | | | 41,835 | | | 51,876 | |
| Lease liabilities – current(a) | | | $12,689 | | | $9,842 | | | 10,632 | | | — | |
| Convertible loan note – related party | | | — | | | — | | | — | | | 1,200 | |
| Total Debt | | | $ 116,862 | | | $ 141,562 | | | $118,253 | | | $62,956 | |
| Less: Cash and cash equivalents | | | $15,471 | | | 13,437 | | | 8,873 | | | 13,519 | |
| Net Debt | | | 101,391 | | | 128,125 | | | $109,380 | | | $49,437 | |
| IFRS 16 Impact(a) | | | 72,169 | | | 57,303 | | | 66,914 | | | — | |
| Net Debt excluding IFRS 16 Impact(a) | | | 29,222 | | | 70,822 | | | 42,466 | | | 49,437 | |
| Net Debt in discontinued operations | | | — | | | (29,871) | | | — | | | (10,780) | |
| Net Debt, continuing operations, excluding IFRS 16 | | | 29,222 | | | 40,951 | | | 42,466 | | | 38,657 | |
(a) | Total Debt includes non-current lease liabilities of $58.6 million and current lease liabilities of $10.6 million ($69.2 million in total) as of June 30, 2019. Net debt, excluding IFRS 16, excludes the impact of lease liabilities of $66.9 million which, in 2018, were treated as operating leases. The remaining balance of $2.3 million relates to items previously accounted for as obligations under finance leases. |
(6) | For additional detail on the impact of the adoption of IFRS 15 and IFRS 16 and the treatment of Etelequote Limited as a discontinued operation and their impact on the comparability of our financial position at June 30, 2019 and 2018 and our results of operations for the years then ended, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Factors Affecting Comparability of Financial Position and Results of Operations.” |
• | services that span the full customer lifecycle, ranging from customer acquisition to customer engagement to managing and measuring the customer experience; |
• | technology tools that enhance agent performance and drive unique client insights; |
• | multiple channels of engagement, ranging from voice to fast-growing digital channels such as chat and email; |
• | differentiated global delivery centers, where we have been successful in offering clients lower costs while maintaining high levels of quality; and, |
• | unique, highly engaged culture that is overseen by a highly experienced management team that is flexible and moves at the speed of the client. |
| Our CLX Suite of Solutions | | ||||||
| Connect (Customer Engagement) “Engage customers.” | | | Digital (Digital Marketing) “Add customers.” | | | CX (Feedback Analytics) “Grow relationships.” | |
| Customer Service | | | Digital Marketing | | | Multi-Channel Digital Surveys | |
| Billing Support | | | Lead Generation | | | Real-Time Issue Resolution | |
| Technical Support | | | Online Sales | | | Analytics & Business Intelligence | |
| Up-Sell/Cross-Sell Retention / Renewals | | | Optimization | | | Text / Sentiment Analytics | |
| Win-backs | | | Lead Conversion | | | |
| | | FY 19 | | | Excluding | | | FY 19 | | | | |||||
| | | As Reported | | | IFRS 15 impact | | | IFRS 16 impact | | | Excluding IFRS 15, 16 | | | June 30, 2018 | | |
| | | (unaudited) | | |||||||||||||
| | | (US$’000) | | |||||||||||||
| Revenue | | | 368,380 | | | (1,152) | | | — | | | 369,532 | | | 342,200 | |
| Profit margin, continuing operations (%) | | | (1.2)% | | | | | | | (0.8)% | | | (6.1)% | | ||
| Adjusted EBITDA from continuing operations margin (%) | | | 9.9% | | | | | | | 6.4% | | | 1.3% | | ||
| Net debt | | | 109,380 | | | — | | | 66,914 | | | 42,466 | | | 49,437(a) | |
| | | FY 19 | | | Excluding | | | FY 19 | | | | |||||
| | | As Reported | | | IFRS 15 impact | | | IFRS 16 impact | | | Excluding IFRS 15, 16 | | | June 30, 2018 | | |
| | | (unaudited) | | |||||||||||||
| | | (US$’000) | | |||||||||||||
| Net (loss)/income for the year | | | $10,965 | | | (5,149) | | | 3,150 | | | 8,966 | | | $(15,881) | |
| Net income on discontinued operations, net of tax | | | $(15,484) | | | 4,305 | | | (563) | | | (11,742) | | | (4,881) | |
| Net income / (loss) for the year - continuing operations | | | (4,519) | | | (844) | | | 2,587 | | | (2,776) | | | (20,762) | |
| Finance expense | | | 7,709 | | | — | | | (4,021) | | | 3,688 | | | 3,093 | |
| Income tax expense / (benefit) | | | 3,615 | | | (81) | | | — | | | 3,534 | | | (108) | |
| Depreciation and amortization | | | 20,895 | | | — | | | (10,286) | | | 10,609 | | | 12,182 | |
| EBITDA from continuing operations | | | 27,700 | | | (925) | | | (11,720) | | | 15,055 | | | (5,595) | |
| | | | | | | | | | | |
| | | FY 19 | | | Excluding | | | FY 19 | | | | |||||
| | | As Reported | | | IFRS 15 impact | | | IFRS 16 impact | | | Excluding IFRS 15, 16 | | | June 30, 2018 | | |
| | | (unaudited) | | |||||||||||||
| | | (US$’000) | | |||||||||||||
| Non-recurring expenses | | | 4,239 | | | — | | | — | | | 4,239 | | | 4,112 | |
| Foreign exchange losses | | | 1,274 | | | — | | | — | | | 1,274 | | | 1,266 | |
| Other income | | | (641) | | | — | | | — | | | (641) | | | (547) | |
| Fair value adjustment | | | (364) | | | — | | | — | | | (364) | | | (3,326) | |
| Share-based payments | | | 4,087 | | | — | | | — | | | 4,087 | | | 8,386 | |
| Adjusted EBITDA from continuing operations | | | 36,295 | | | (925) | | | (11,720) | | | 23,650 | | | 4,296 | |
| Adjusted EBITDA from continuing operations margin (%) | | | 9.9% | | | | | | | 6.4% | | | 1.3% | | ||
| Net debt | | | 109,380 | | | — | | | 66,914(b) | | | 42,466 | | | 49,437(a) | |
| (a) | | | | | June 30, 2018 | | |
| | | | | (unaudited) | | ||
| | | Net Debt excluding IFRS 16 | | | $49,437 | | |
| | | Etelequote Limited - borrowings | | | (14,677) | | |
| | | Etelequote Limited - related party loan | | | (1,200) | | |
| | | Etelequote Limited - cash | | | 5,097 | | |
| | | Net debt, continuing operations, excluding IFRS 16 | | | 38,657 | |
(b) | Total Debt includes non-current lease liabilities of $58.6 million and current lease liabilities of $10.6 million ($69.2 million in total) as of June 30, 2019. Net debt, excluding IFRS 16, excludes the impact of lease liabilities of $66.9 million which, in 2018, were treated as operating leases. The remaining balance of $2.3 million relates to items previously accounted for as obligations under finance leases. |
| | | Nine Months Ended March 31, 2020 | | | Nine Months Ended March 31, 2019 | | |||||||||||||
| | | Total Production Workstations | | | In Use | | | Utilization % | | | Total Production Workstations | | | In Use | | | Utilization % | | |
| Offshore | | | 6,170 | | | 4,145 | | | 67% | | | 3,975 | | | 3,379 | | | 85% | |
| Nearshore | | | 3,743 | | | 2,875 | | | 77% | | | 2,896 | | | 2,462 | | | 85% | |
| Onshore | | | 3,129 | | | 2,224 | | | 71% | | | 3,129 | | | 2,190 | | | 70% | |
| Rest of World(1) | | | 2,430 | | | 1,913 | | | 79% | | | 2,430 | | | 2,066 | | | 85% | |
| Total | | | 15,472 | | | 11,158 | | | 72% | | | 12,430 | | | 10,096 | | | 81% | |
(1) | Rest of world includes workstations in Pakistan, Senegal and the United Kingdom. |
| | | Fiscal Year Ended June 30, 2019 | | | Fiscal Year Ended June 30, 2018 | | |||||||||||||
| | | Total Production Workstations | | | In Use | | | Utilization % | | | Total Production Workstations | | | In Use | | | Utilization % | | |
| Offshore | | | 4,440 | | | 3,890 | | | 88% | | | 3,975 | | | 2,975 | | | 75% | |
| Nearshore | | | 2,900 | | | 2,600 | | | 90% | | | 2,340 | | | 1,890 | | | 81% | |
| Onshore | | | 3,129 | | | 2,179 | | | 66% | | | 3,547 | | | 2,147 | | | 61% | |
| Rest of World(1) | | | 2,430 | | | 2,180 | | | 90% | | | 2,430 | | | 1,980 | | | 81% | |
| Total | | | 12,899 | | | 10,849 | | | 84% | | | 12,292 | | | 8,992 | | | 73% | |
(1) | Rest of world includes workstations in Pakistan, Senegal and the United Kingdom. |
• | Fair value of the Company’s common shares. As the Company’s common shares are not publicly traded, the Company must estimate the fair value of the common shares, as discussed in “Valuations of Common Shares” below. |
• | Volatility. Since there is no trading history for the Company’s common shares, the expected price volatility for the common shares was estimated using the average historical volatility of the shares of our industry peers as of the grant date of the Company’s RSAs over a period of history commensurate with the expected life of the awards. To the extent that volatility of the share price increases in the future, the estimates of the fair value of the awards to be granted in the future could increase, thereby increasing share-based payment expense in future periods. When making the selection of the industry peers to be used in measuring implied volatility of the RSAs, the Company considered the similarity of their products and business lines, as well as their stage of development, size and financial leverage. The Company intends to continue to consistently apply this process using the same or similar public companies until a sufficient amount of historical information regarding the volatility of Company’s own share price becomes available, or unless circumstances change such that the identified companies are no longer similar to the Company, in which case, more suitable companies whose share prices are publicly available would be utilized in the calculation. |
• | Expected life of the RSAs. The Company calculated the weighted-average expected life of the RSAs to be four years based on management’s best estimates regarding the effect of vesting schedules. RSAs granted may not be sold, pledged, assigned, hypothecated, transferred or disposed of in any manner other than by will or by the laws of descent or distribution. |
• | third-party valuations of the Company’s common shares; |
• | the lack of marketability of the Company’s common shares; |
• | the Company’s historical and projected operating and financial performance; |
• | the Company’s introduction of new services; |
• | the Company’s stage of development; |
• | the global economic outlook and its expected impact on the Company’s business; |
• | the market performance of comparable companies; and |
• | the likelihood of achieving a liquidity event for the common shares underlying the awards, such as an initial public offering or sale of the Company, given prevailing market conditions. |
• | although depreciation and amortization expense is a non-cash charge, the assets being depreciated and amortized may have to be replaced in the future. Adjusted EBITDA from continuing operations does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements; |
• | Adjusted EBITDA from continuing operations is not intended to be a measure of free cash flow for our discretionary use, as it does not reflect: (i) changes in, or cash requirements for, our working capital needs; (ii) debt service requirements; (iii) tax payments that may represent a reduction in cash available to us; and (iv) other cash costs that may recur in the future; |
• | other companies, including companies in our industry, may calculate Adjusted EBITDA from continuing operations or similarly titled measures differently, which reduces its usefulness as a comparative measure. |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||||||||
| | | 2020 | | | 2019 | | | Change % | | | 2019 | | | 2018 | | | Change % | | |
| | | (unaudited) | | | | | | | | ||||||||||
| | | ($ in millions) | | | | | ($ in millions) | | | | |||||||||
| Revenue | | | $304.3 | | | $280.5 | | | 8.5 | | | $368.4 | | | $342.2 | | | 7.7 | |
| Other Operating Income | | | | | | | | | — | | | — | | | | ||||
| | | | | | | | | | | | | | |||||||
| Operating Expenses | | | | | | | | | | | | | | ||||||
| Payroll and related costs | | | (207.2) | | | (191.5) | | | 8.2 | | | (254.6) | | | (252.9) | | | 0.7 | |
| Share-based payments | | | 0.1 | | | (4.0) | | | N/M | | | (4.1) | | | (8.4) | | | (51.3) | |
| Reseller commission and lead expenses | | | (13.6) | | | (23.0) | | | (40.9) | | | (27.9) | | | (28.1) | | | (0.6) | |
| Depreciation and amortization | | | (18.5) | | | (15.7) | | | 17.6 | | | (20.9) | | | (12.2) | | | 71.5 | |
| Other operating costs | | | (44.8) | | | (37.1) | | | 20.7 | | | (54.1) | | | (58.4) | | | (7.4) | |
| Total Operating Expenses | | | $(284.0) | | | $(271.4) | | | 4.7 | | | $(361.6) | | | $(360.0) | | | 0.4 | |
| Income/(loss) from operations | | | $20.2 | | | $9.1 | | | N/M | | | $6.8 | | | $(17.8) | | | (71.5) | |
| | | | | | | | | | | | | | |||||||
| Finance expenses | | | (7.2) | | | (5.5) | | | 31.7 | | | (7.7) | | | (3.1) | | | N/M | |
| Income/(loss) before taxation | | | $13.1 | | | $3.6 | | | N/M | | | $(0.9) | | | $(20.9) | | | (95.7) | |
| | | | | | | | | | | | | | |||||||
| Income tax (expense)/ benefit | | | (1.5) | | | (3.5) | | | (57.6) | | | (3.6) | | | 0.1 | | | N/M | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||||||||
| | | 2020 | | | 2019 | | | Change % | | | 2019 | | | 2018 | | | Change % | | |
| | | (unaudited) | | | | | | | | ||||||||||
| | | ($ in millions) | | | | | ($ in millions) | | | | |||||||||
| Net income/(loss), continuing operations | | | $11.6 | | | $0.1 | | | N/M | | | $(4.5) | | | $(20.8) | | | (78.2) | |
| Net income on discontinued operation, net of tax | | | — | | | 11.1 | | | N/M | | | 15.5 | | | 4.9 | | | N/M | |
| Net income/(loss) | | | 11.6 | | | 11.2 | | | 3.2 | | | 11.0 | | | (15.9) | | | N/M | |
| Non-GAAP measures | | | | | | | | | | | | | | ||||||
| Adjusted EBITDA from continuing operations (unaudited) | | | $40.6 | | | $28.9 | | | | | $36.3 | | | $4.3 | | | | ||
| Adjusted EBITDA from continuing operations margin (unaudited) | | | 13.4% | | | 10.3% | | | | | 9.9% | | | 1.3% | | | | ||
| Net Debt (unaudited) | | | $101.4 | | | $128.1 | | | | | $109.4 | | | $49.4 | | | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Reconciliation of Adjusted EBITDA from Continuing Operations from Net (Loss)/Income | | | | | | | | | | ||||
| Net (loss)/income | | | $11,575 | | | $11,213 | | | $10,965 | | | $(15,881) | |
| Net income on discontinued operations, net of tax | | | $— | | | (11,085) | | | $(15,484) | | | (4,881) | |
| Net loss from continuing operations | | | $11,575 | | | $128 | | | (4,519) | | | (20,762) | |
| Finance expenses | | | 7,190 | | | 5,458 | | | 7,709 | | | 3,093 | |
| Income tax (benefit) / expense | | | 1,482 | | | 3,496 | | | 3,615 | | | (108) | |
| Depreciation and amortization | | | 18,460 | | | 15,692 | | | 20,895 | | | 12,182 | |
| EBITDA from continuing operations(a) | | | $38,707 | | | $24,774 | | | $27,700 | | | $(5,595) | |
| | | | | | | | | | |||||
| Non-recurring expenses(b) | | | $1,397 | | | $— | | | $4,239 | | | $4,112 | |
| Foreign exchange losses | | | 523 | | | 925 | | | 1,274 | | | 1,266 | |
| Other income(c) | | | (518) | | | (464) | | | (641) | | | (547) | |
| Fair value adjustment(d) | | | 632 | | | (365) | | | (364) | | | (3,326) | |
| Share-based payments(e) | | | (119) | | | 4,039 | | | 4,087 | | | 8,386 | |
| Adjusted EBITDA from continuing operations | | | $40,622 | | | $28,909 | | | $36,295 | | | $4,296 | |
(a) | EBITDA from continuing operations includes the impact of the adoption of IFRS 16 in the nine months ended March 31, 2020 and 2019, and fiscal year ended June 30, 2019 (see Note 25.8 to our audited financial statements included elsewhere in this prospectus). |
(b) | For the nine months ended March 31, 2020, we incurred non-recurring expenses of $1.4 million related to COVID-19 net expenses (expenses net of customer reimbursements) of $0.7 million, legal settlement of $0.1 million and listing expenses of $0.6 million. The COVID-19 expenses primarily include the additional hoteling and transportation expenses incurred due to the Pandemic. |
(c) | For the nine months ended March 31, 2020, other income represented deferred income of $0.5 million and for the nine months ended March 31, 2019, other income represented the proceeds from the sale of DGS EDU LLC of $0.2 million and deferred income of $0.3 million. |
(d) | For the nine months ended March 31, 2020 and 2019, we recorded a revaluation associated with the Amazon Warrant (see Note 20 to our unaudited condensed consolidated interim financial statements included elsewhere in this prospectus). |
(e) | For the nine months ended March 31, 2020, this amount represents share-based payment expenses and, for the nine months ended March 31, 2019, this amount includes the cancellation of the 2017 IBEX Stock Plan (“2017 IBEX Plan”) and the phantom stock plans ($3.3 million) partially offset by the elimination of the liability associated with the phantom stock plans ($1.0 million). |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | ($ in millions) | | ||||||||||
| Net cash inflow / (outflow) from: | | | | | | | | | | ||||
| Operating activities | | | $33.7 | | | $ (3.8) | | | $2.2 | | | $(5.7) | |
| Investing activities | | | $(4.2) | | | $ (2.8) | | | $(9.1) | | | $(5.4) | |
| Financing activities | | | $(22.8) | | | $6.8 | | | $2.6 | | | $3.2 | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | | | | | ||||||
| | | ($ in millions) | | ||||||||||
| Effects of exchange rate difference on cash and cash equivalents | | | $(0.0) | | | $(0.3) | | | $(0.3) | | | $0.2 | |
| Net increase / (decrease) in cash and cash equivalents | | | $6.6 | | | $(0.1) | | | $(4.6) | | | $(7.8) | |
| Cash and cash equivalents, beginning of period | | | $8.9 | | | $13.5 | | | $13.5 | | | $21.3 | |
| Cash and cash equivalents, end of period | | | $13.4 | | | $15.5 | | | $13.5 | | | $8.9 | |
| | | Nine Months Ended March 31, | | | Fiscal Year Ended June 30, | | |||||||
| | | 2020 | | | 2019 | | | 2019 | | | 2018 | | |
| | | (unaudited) | | ||||||||||
| | | ($ in thousands) | | ||||||||||
| Net Debt Reconciliation | | | | | | | | | | ||||
| Borrowings – non-current | | | $4,865 | | | $41,695 | | | $7,184 | | | $9,880 | |
| Lease liabilities – non-current | | | $66,851 | | | $48,681 | | | 58,602 | | | — | |
| Borrowings – current | | | $32,457 | | | $41,344 | | | 41,835 | | | 51,876 | |
| Lease liabilities – current | | | $12,689 | | | $9,842 | | | 10,632 | | | — | |
| Convertible loan note – related party | | | — | | | — | | | — | | | 1,200 | |
| Total Debt | | | $116,862 | | | $141,562 | | | $118,253 | | | $62,956 | |
| Less: Cash and cash equivalents | | | $15,471 | | | 13,437 | | | 8,873 | | | 13,519 | |
| Net Debt | | | 101,391 | | | 128,125 | | | $109,380 | | | $49,437 | |
| | | Payments due by period As of June 30, 2019 | | |||||||||||||
| | | Total | | | Less than one year | | | 1 - 3 years | | | 3 - 5 years | | | 5+ years | | |
| | | (in thousands) | | |||||||||||||
| Obligations Under Leases(1) | | | $95,616 | | | $15,954 | | | $27,136 | | | $19,326 | | | $33,200 | |
| Long Term Other Borrowings(2) | | | 13,591 | | | 5,933 | | | 6,694 | | | 964 | | | — | |
| Line Of Credit(3) | | | 36,026 | | | 36,026 | | | — | | | — | | | — | |
| Purchase Obligations(4) | | | 1,680 | | | — | | | 1,680 | | | — | | | — | |
| Defined Benefit Obligations(5) | | | 356 | | | — | | | — | | | — | | | 356 | |
| | | $147,269 | | | $57,913 | | | $35,510 | | | $20,290 | | | $33,556 | |
(1) | The lease arrangements have interest rates ranging from 5.0% to 10.0% for the fiscal year ended June 30, 2019. Subsequent to June 30, 2019, the Company has entered into new obligations under leases for $24.6 million. The total future contractual obligations related to these leases are $31.2 million, which are repayable over a period up to eleven years. |
(2) | Represents indebtedness under the following: (i) Term Loan C under the PNC Credit Facility, which will be amortized in 54 consecutive equal monthly installments which commenced on 1 January 1, 2017 with an interest rate of LIBOR plus a margin of 4% and (ii) other financing arrangements having interest rates from 6% to 10%. |
(3) | Represents indebtedness under the following: (i) the PNC Credit Facility ($33.5 million), which bears interest at an interest rate of LIBOR plus a margin of 1.75% and/or the sum of a margin of -0.5% plus the highest of (a) the PNC commercial lending rate, (b) the sum of the federal prime rate plus 0.5% and (c) daily LIBOR rate plus 1.0%; (ii) the HBC Credit Facility ($2.4 million), which bears interest at a rate equal to the greater of The Wall Street Journal (WSJ) Prime Rate or 5.7%; and (iii) the Seacoast Receivables Financing Agreement ($0.1 million), which bears interest at a rate of LIBOR plus a margin of 7% per annum. |
(4) | Represents obligations under annual telecommunication service agreements with two carriers. |
(5) | Represents liability against unfunded defined benefit plan whereby employees are entitled to one half month’s salary for every year of service upon attainment of retirement age of 60 years with at least five years of completed service. |
• | Transaction foreign currency risk is the exchange risk associated with the time delay between entering into a contract and settling it, for example temporal differences in receivables and payables. Greater time differences exacerbate transaction foreign currency risk, as there is more time for the two exchange rates to fluctuate. |
• | Translation foreign currency risk is the risk that our non-U.S. Dollar assets and liabilities will change in value as a result of exchange rate changes. Monetary assets and liabilities (for example accounts receivable, accounts payable and bank accounts) are valued and translated into U.S. Dollars at the applicable exchange rate prevailing at the applicable date. Any adverse valuation moves due to exchange rate changes at such time are charged directly and could impact our financial position and results of operations. For the purposes of preparing our financial statements, we convert our subsidiaries’ financial statements as follows: statements of financial position are translated into U.S. Dollars from local currencies at the period-end exchange rate, shareholders’ equity is translated at historical exchange rates prevailing on the transaction date and income and cash flow statements are translated at average exchange rates for the period. |
| | | Nine Months Ended March 31, 2020 | | | Fiscal Year Ended June 30, 2019 | | |||||||||||||||||||
| | | Revenue | | | Trade debts gross | | | Revenue | | | Trade debts gross | | |||||||||||||
| | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | |
| Client 1 | | | 50,942 | | | 16.8% | | | 8,891 | | | 15.7% | | | 74,835 | | | 20.3% | | | 10,770 | | | 16.3% | |
| Client 2 | | | 56,562 | | | 18.6% | | | 4,066 | | | 7.2% | | | 67,094 | | | 18.2% | | | 13,716 | | | 20.8% | |
| Client 3 | | | 29,330 | | | 9.6% | | | 9,215 | | | 16.3% | | | 44,509 | | | 12.1% | | | 9,042 | | | 13.7% | |
| Subtotal | | | 136,834 | | | 45.0% | | | 22,172 | | | 39.2% | | | 186,438 | | | 50.6% | | | 33,528 | | | 50.9% | |
| Others | | | 167,421 | | | 55.0% | | | 34,389 | | | 60.8% | | | 181,942 | | | 49.4% | | | 32,358 | | | 49.1% | |
| | | 304,255 | | | 100.0% | | | 56,561 | | | 100.0% | | | 368,380 | | | 100.0% | | | 65,886 | | | 100.0% | |
| | | Nine Months Ended March 31, 2019 | | | Fiscal Year Ended June 30, 2018 | | |||||||||||||||||||
| | | Revenue | | | Trade debts gross | | | Revenue | | | Trade debts gross | | |||||||||||||
| | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | | Amount (US$’000) | | | % of total | | |
| Client 1 | | | 58,632 | | | 20.9% | | | 10,739 | | | 16.4% | | | 78,663 | | | 23.0% | | | 10,432 | | | 20.0% | |
| Client 2 | | | 51,579 | | | 18.4% | | | 16,298 | | | 24.9% | | | 63,233 | | | 18.5% | | | 11,250 | | | 21.6% | |
| Client 3 | | | 35,062 | | | 12.5% | | | 9,617 | | | 14.7% | | | 52,837 | | | 15.4% | | | 6,586 | | | 12.0% | |
| Subtotal | | | 145,273 | | | 51.8% | | | 36,654 | | | 56.1% | | | 194,733 | | | 56.9% | | | 28,268 | | | 54.3% | |
| Others | | | 135,192 | | | 48.2% | | | 28,714 | | | 43.9% | | | 147,467 | | | 43.1% | | | 23,770 | | | 45.7% | |
| | | 280,465 | | | 100.0% | | | 65,368 | | | 100.0% | | | 342,200 | | | 100.0% | | | 52,038 | | | 100.0% | |
• | provide an auditor’s attestation report on our system of internal controls over financial reporting pursuant to Section 404 of the Sarbanes-Oxley Act of 2002; |
• | provide all of the compensation disclosure that is required of a company that does not qualify as an EGC; and |
• | comply with any requirement that may be adopted by the Public Company Accounting Oversight Board regarding mandatory audit firm rotation or a supplement to the auditor’s report providing additional information about the audit and the financial statements. |
• | services that span the full customer lifecycle, ranging from customer acquisition to customer engagement to managing and measuring the customer experience; |
• | technology tools that enhance agent performance and drive unique client insights; |
• | multiple channels of engagement, ranging from voice to fast-growing digital channels such as chat and email; |
• | differentiated global delivery centers, where we have been successful in offering clients lower costs while maintaining high levels of quality; and, |
• | unique, highly engaged culture that is overseen by a highly experienced management team that is flexible and moves at the speed of the client. |
| Our CLX Suite of Solutions | | ||||||
| Connect (Customer Engagement) “Engage customers.” | | | Digital (Digital Marketing) “Add customers.” | | | CX (Feedback Analytics) “Grow relationships.” | |
| Customer Service | | | Digital Marketing | | | Multi-Channel Digital Surveys | |
| Billing Support | | | Lead Generation | | | Real-Time Issue Resolution | |
| Technical Support | | | Online Sales | | | Analytics & Business Intelligence | |
| Up-Sell/Cross-Sell Retention / Renewals | | | Optimization | | | Text / Sentiment Analytics | |
| Win-backs | | | Lead Conversion | | | |
• | Customer Engagement (ibex Connect) – The largest portion of our addressable market is the customer care segment within the Business Process Outsourcing (“BPO”) industry, which makes up the largest portion of our revenue. International Data Corporation (“IDC”), a leading information technology research firm, estimates that the worldwide business process outsourcing services revenue in 2020 was $203.3 billion and expected to grow to $231 billion in 2024. Within this market, the customer care segment is the largest horizontal market, with approximately $77 billion of revenues in 2020 and expected to grow at a CAGR of 3.6% to $88.6 billion in revenues by 2024. Within the United States, customer care BPO spend accounted for $45 billion in 2020 and is expected to grow to $51.6 billion by 2024. |
• | Customer Acquisition (ibex Digital) – Our customer acquisition solution is enabled primarily by digital marketing which is one of the fastest growing segments of the media advertising industry. According to eMarketer, a leading market research company, digital marketing will make up 43% of all advertising spending in 2020. A significant portion of this fast-growing market consists of outsourced customer acquisition specialists, who have primarily adopted a pay-for-performance business model in which advertisers only compensate marketers once a target consumer has taken a particular action, such as filling out an information form or completing a purchase of a product or service. Also according to eMarketer, in 2020 $28 billion is expected to be spent annually on paid search in North America, our primary digital marketing channel, and will grow at a 10% CAGR from 2020 to 2023. The market is projected to continue to grow in the near term and is rapidly evolving due to increased expectations for BPO vendors to innovate and constantly improve service quality. |
• | Customer Experience Management and Analytics (ibex CX) – With unprecedented access to technology, data and choices, consumers have elevated expectations about being heard, as well as how companies take action and respond in real time. As consumers gravitate toward digital channels (websites, mobile and social media), enterprises are seeking more technologically advanced solutions to collect data in real time and harness insights yielded by advanced analytics performed on those data to provide customized customer experiences. |
• | A Dramatic Prioritization of CX – As brands recognize that digital feedback mechanisms, such as social media, can rapidly impact brand perception in a positive or negative manner, the importance of delivering an exceptional customer experience has become a top priority for companies. |
• | Consumer Centricity & Customer Lifetime Value (LTV) – Customer expectations and behaviors are changing dramatically. Enabled by immediate feedback channels, consumers expect that enterprises will meet their needs and preferences instantaneously in return for brand loyalty and greater share of customer spend. Accordingly, enterprises and brands are more focused on understanding their consumers’ needs and developing business models that hinge on maximizing customer lifetime value. In turn, they are demanding outsourced customer engagement partners that can deliver customer-centric solutions in an omni-channel manner that maximizes customer retention. |
• | Outsourcing Across the Operational Value Chain – Enterprises are more frequently relying on outsourced providers to address their needs across the entire customer lifecycle. Many companies, especially in the healthcare, financial services, and utilities space, are beginning to increasingly rely on the expertise of external vendors to deliver cost savings, ensure compliance, drive performance enhancements, and offer technology suites that serve to improve overall CX while allowing the brand to focus on their core products and competencies. Mature companies seek to digitally transform their current operations to meet the demands of the digital economy and diversify their capabilities. Companies in emerging sectors outsource due to their limited experience and/or resources to manage increasing volumes of customer interactions, and in order to drive new customer demand, scale operations, optimize costs, protect their brand investment, and accelerate profitability. |
• | Rise of Omni-Channel to Drive Consumer Centricity − Customer expectations and behaviors are changing dramatically with the evolution of technology such as smart phones, tablets and social media. This has accelerated the speed of consumer interaction with the brands. Consumers expect the brands to meet their needs and preferences instantaneously in return for brand loyalty and a greater share of customer spend. To address this trend, brands are focused on providing a seamless experience via integration of all contact channels (chat, email, SMS, voice, etc.) to deliver customer-centric solutions in an omni-channel manner that maximize customer lifetime value. |
• | Seeking Integrated End-to-End Partners – We believe clients are increasingly looking to utilize outsourcing partners who can provide unified solutions for a variety of touchpoints along the customer interaction value |
• | Bestshore Flexible Delivery Model – Clients are increasingly differentiating between providers based on their ability to provide a flexible, turnkey delivery model that can offer a mix of onshore, nearshore, offshore, and remote working capabilities. In light of recent global events, clients have indicated a heightened importance on the ability of providers to shift their delivery rapidly between various location models. |
• | Data Protection & Security − With the rise of the digital economy has come a rise in both the concern toward, and vulnerability of, consumer data. Both mature and new economy brands are placing a higher degree of focus on the technology that underpins the data security & fraud systems deployed by their partners; having an advanced and secure system architecture along with data center redundancy and advanced security technologies are becoming increasingly important, understanding that any security breach can result in a devastating impact to a client’s brand and a consumer’s loyalty. |
• | Data and Analytics − Enterprises are increasingly demanding that their providers of customer interaction solutions integrate data analysis & insight into their core service offerings, in order to drive continuous performance and superior outcomes. These business intelligence tools can yield actionable insights across every customer touchpoint enabling clients to address customer issues in real time. We expect that investments in automation, digitization and machine learning will be key drivers in the industry as clients seek to adopt more technology-rich ways of servicing their customers. |
• | Artificial Intelligence to Enhance Service Delivery − With the increasing applicability of AI in enhancing business processes, the customer care industry is starting to integrate AI into its range of solutions. |
• | Integrated Technology Solutions for Mature Sectors – Fortune 500 companies that historically utilized traditional live-agent, voice-based services are now integrating new technology-enabled solutions that include multi-channel delivery, self-serve options and automation. Such solutions allow them to achieve greater operational flexibility and innovate their service offerings. |
• | Solutions Catered to High-Growth Sectors – The challenges that new economy “disruptors” face consist largely of managing high growth within their customer base, while simultaneously maintaining a high-quality customer experience. In contrast to mature business models, new economy companies have generally not focused on developing large-scale insourced customer operations; therefore, they rely on external partners that can deliver customer service, engagement and support while maintaining the quality of their brands. Most of these companies source their customer interaction needs from lower-cost locations outside their home markets. |
• | Customer Service – This solution is the main interface between our clients and their customers. This solution category is about our clients’ management of their customer relationships, and represents for our clients the most important source of information about their customers’ perceptions and experience. In this service, we provide information about our clients’ products and services to their customers and handle inbound and outbound contacts relating to suggestions, requests and claims about products, billing inquiries, services and processes. A large portion of this solution relates to billing inquiries and general product and service information. |
• | Technical Support – We deploy specialized teams that are available to our clients to provide information, assistance and technical guidance to our clients’ customers on a specific product or service. Our technical support capabilities include helpdesk services, early stage issue resolution, known as Level I support, as well as Level II technical support for more advanced issues. |
• | Sales, Retention & Winback – We combine our traditional BPO solutions with our sales and acquisition-oriented delivery center capability to allow our existing clients to further mine their current customer bases. Such solutions include cross-selling and up-selling our clients’ products and services, maximizing customer retention and winning back customers that have transitioned away from our clients. Each of these functions requires our agents to demonstrate a combination of customer empathy and product knowledge, together with the ability to make a sale on behalf of the client. The clients within this category of solutions are primarily in the telecommunications, cable/broadband and technology industries. |
• | Lead or Prospect Sourcing – We source leads or prospects for our acquisition solutions either through digital marketing activity, which includes paid search and search engine optimization, or through the purchase of leads from third parties. |
• | Paid Search – We rely on paid search for our internal lead generation, which is also known as search engine marketing. This portion of our digital marketing activity involves the creation and management of a web sales portal bearing the client’s brand, to which we drive consumers through fixed and mobile paid search advertising with providers such as Google, Yahoo! and Bing. Our proprietary technology platform determines the optimal price to pay for keyword-based advertising to ensure cost-effective search engine placement that attracts interested consumers. This platform also bases its bidding on availability of appropriate delivery center agents to convert any leads generated into buyers. We use our SEM-based lead generation primarily to generate customers for our clients in the cable and telecommunications sectors. |
• | Organic Search – We also generate leads for our acquisition solution based on organic search, which is also known as search engine optimization. This portion of our digital marketing activity involves the creation and management of web portals that feature prominently in a consumer’s relevance-based search results in response to a web search. Visitors to these web properties effectively become leads that we subsequently contact in order to convert into a sale. |
• | Purchase of Leads from Third Party Providers – In addition to internally generating leads and prospects of interested consumers, we also purchase leads and prospects from third party providers. Such prospects can be in the form of inbound calls, where we receive a call transferred from a lead provider that generates relevant prospects for its own business and seeks to monetize further that lead by cross-selling it to us. We also receive leads in the form of contact details of interested prospects that indicated interest to a lead provider through an online web property, whom we subsequently seek to convert via an outbound phone call. |
• | Conversion of Leads to Sales – The final step in our Customer Acquisition solutions is our conversion of leads or prospects, whether generated internally or externally, into customers for our clients. We do so primarily through phone interaction with sales agents at our delivery centers. Occasionally, those prospects may become customers of our clients directly through our website without any agent involvement. |
• | Differentiated as a Nimble, Disruptive Provider – We believe that we have a distinct organizational culture that embraces technological disruption and is characterized by innovation, speed and structural nimbleness. Our innovative and entrepreneurial culture is a key differentiator and gives us a competitive advantage in delivering high-quality solutions to clients around the globe. With mature clients, this culture plays to our advantage by showcasing the inflexibility of larger incumbents. With high-growth clients, which we refer to as New Economy clients, we believe that our entrepreneurial approach is in line with their own culture. |
• | Technology Solutions & Continuous Innovation – ibex Wave X is the hub of our technology development and innovation effort to drive value-added technology development that improves agent interactions, client CX, and overall performance benchmarks. Our CLX platform combines our proprietary technology with our service delivery model to provide our clients with customized solutions at a large scale. We are integrating artificial intelligence into each stage of the customer lifecycle, from customer acquisition, to engagement, to surveys & analytics. Our proprietary technology allows us to provide innovative, automated and customizable solutions to our clients more efficiently than if delivered through a purely service-based delivery model. |
• | Provider of Customizable Sets of Customer Lifecycle Experience Solutions – The customer lifecycle, from acquisition to retention has become more challenging, complex and competitive for enterprises to manage. We designed a differentiated suite of digital and operational solutions that seamlessly manages interactions throughout all phases of the customer lifecycle, across multiple channels, customized to a client’s specific needs. |
• | Proven Expertise in Mature Industries – We believe that we have built a deep level of expertise in serving clients in mature industries, including the telecommunications and cable sectors. We believe that we are able to provide value at all stages of the customer lifecycle for these industries, from lowering the cost of customer acquisition to increasing customer lifetime value through improved retention and increased up-sell. |
• | World-Class Global Delivery with Nearshore & Offshore Diversification – Our global delivery model is built on onshore, nearshore and offshore delivery centers, and includes our ability to also support work-at-home capabilities. We seek to operate state-of-the-art ‘highly-branded’ sites in labor markets that are underpenetrated in order to maintain our competitive advantage, retain our position in those labor markets as an employer of choice and deliver a highly scalable and cost-effective solution to our clients. Our highly-branded centers enable us to create a differentiated connection to our clients’ brands and customers. In addition, with a broad network of 27 contact centers spread across multiple geographies, we provide much needed geographic diversity for our clients. In particular, significant investments made in nearshore sites, such as Jamaica and Nicaragua, enable us to offer untapped talent pools for high quality service, proximity to home (US) operations and competitive price points, and often an existing brand affinity. |
• | Innovative and Entrepreneurial Culture – We believe we have established a strong, unique corporate culture that is critical to our ability to recruit, engage, motivate, manage and retain our talented global workforce of over 22,500 employees. A culture which we actively foster through events including, employee galas, VIP events, talent shows, community outreach to engage, reward, and support our agents. At ibex, we ensure our employees are extensions of our clients’ brand identities, delivering passionate and industry-leading results |
• | Client Satisfaction and Retention – Our ability to build deep and trusted relationships with our clients is core to who we are. Since the end of fiscal year 2018, we have successfully retained all of our top 25 clients, which represented over 95% of our revenue in fiscal year 2018. Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey. Based on ibex’s 2019 Client Satisfaction Survey, we scored a NPS of 68 which indicates strong, mutually-beneficial relationships with our clients built on the value clients place in our services and solutions and level of service we consistently deliver. We believe that our success with client retention is driven by our ability to perform at or above our client expectations and our competitors as well as our investment in building deep relationships with our clients at multiple levels within their businesses. |
• | Continue Winning Blue Chip Clients – We’ve been able to win marquee blue chip brands that are looking to transform their customer engagement strategy through a more innovative and outcome-oriented focus. For these customers, our value proposition is primarily focused on acting as a partner to drive digital transformation in their existing operations. The imperative of engaging digitally with a new type of consumer is all the more urgent as these companies increasingly face-off against emerging new economy players. ibex has increasingly gained share in these relationships, often displacing existing incumbent vendor(s). |
• | Continue Winning New Clients with New Economy – Our New Economy initiative combines our Customer Engagement, Customer Acquisition and Customer Experience solutions into an integrated solution set that is focused on the needs of high-growth emerging technology markets. Our success in our New Economy vertical can be traced to its inception in 2014, when we began servicing a new client in the emerging technology space. We launched our New Economy initiative in the summer of 2018 to help similar clients attain and support their high-growth objectives. We believe we are among the top tier of providers of outsourced customer interaction solutions that can address the unique needs of such clients. In addition, New Economy customers are generally higher margin as a result of lower customer acquisition costs and a greater portion of non-voice revenue, which is delivered with greater efficiency. |
• | Grow Strategic Verticals with Specific Domain Strategies – Our ibex Financial, ibex Health, and ibex Utilities sub-brands are structured to accelerate growth using a highly targeted and performance-driven approach. Within ibex Financial, we intend to build on recent wins we have had with payments companies. Within ibex Health, we see significant opportunity to provide revenue cycle management as well as medical coding and billing services. Finally, within ibex Utilities, we see the opportunity to acting as the “utility mover” for our clients’, by facilitating our clients’ customers’ moves in the form of targeted offers and services that could be of interest at the time certain customers are undergoing a physical move or changing utility provider. |
• | Expand Service & Lines of Business (LOBs) with Current Clients (“Expand”) – The breadth of our solutions over the full customer lifecycle creates the ability to cross-sell each solution throughout our client base. Our client base has many large, global brands that have multiple lines of business across multiple geographies. Our typical model is to provide a launch in one center with one CLX service such as Customer Engagement. Our goal is then to “expand” with additional CLX services or new geographies where we operate for our clients. We believe that the success of our initial launches has enabled our client teams to broaden our scope of engagement with these clients to include additional solutions within our suite of offerings. |
• | Pursue strategic acquisitions – Our acquisition strategy targets situations in which it is optimal to acquire versus build. It will primarily be focused on adding additional omni-channel capabilities, providing access to new geographies and acquiring technologies that further differentiate our solutions. |
• | Retaining the customer by partnering with internal departments to deliver on the promised service levels and expected outcomes (“earn the right to grow”); |
• | Managing both the client and our internal operational delivery units to meet commitments; |
• | Knowing the client’s business, strategy, pain points and opportunities to innovate with our CLX technology; |
• | Expanding services across all CLX services to include new lines of business geographies and services, thereby increasing our share of the client’s spend on CLX services as well as creating more value for our client – resulting in industry best client retention; |
• | Building deep client relationships that differentiate us in the market; and |
• | Assisting the sales and marketing organization in securing new business by illustrating differentiated services that we provide to our existing customers. |
| Digital Demand Generation Suite – to drive digital marketing and customer acquisition | | ||||||
| Adcast AITM | | | • | | | Automatically predicts when, where, and how to bid on and place ads, based on learning from millions of successful and unsuccessful purchase events | |
| • | | | Monitors and tracks the real-time up flow of cross-channel online and offline conversions, actively adjusting targeting and bidding algorithms | | |||
| • | | | Seamlessly analyzes and integrates historical bid trends into its real-time bidding algorithms, looking at hourly, daily, weekly, and monthly outcomes to optimize ongoing bids while simultaneously looking at live auction data | | |||
| • | | | Scalable SaaS ad management platform to automate, optimize and scale advertising on certain social media platforms | | |||
| • | | | Uses machine learning and rules-based ad optimization to work most effectively with certain social media platform’s targeting and placement algorithm | | |||
| • | | | Automatically predicts when, where, and how to bid on and place ads, based on learning from millions of successful and unsuccessful purchase events | | |||
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| BundleDealerTM | | | • | | | Delivers address-based comparison shopping across multiple service providers and online retailers | |
| • | | | Open APIs for direct access into fulfilment and provisioning systems | | |||
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| Customer Interaction Management Suite – Contact Center Technology to drive operational efficiencies and customer satisfaction | | ||||||
| CoPilot Suite - AI Augmented Agent Support | | | Training Simulator – A training tool that prepares agents using a play-by-play simulation of the most common situations they would face daily | | |||
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| Inspire (Agent) – A coaching tool for helping agents improve performance | | ||||||
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| AgentMobile – A secure agent mobile application providing a quick view into schedules and payroll hours logged | | ||||||
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| Floor Management System (Agent) – Enables agents to call for virtual assistance from subject matter experts either locally or globally | | ||||||
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| Messenger – A PCI-compliant internal messaging system linking team managers, agents, and support organizations integrated with the ibex hierarchy to ensure full management oversight | | ||||||
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| AgentCentral – An application portal for agents to leverage critical performance and administrative information | | ||||||
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| Control Tower Suite – A suite of customized performance management tools used by managers to efficiently drive their team to success | | | SupCentral – An easy to use application that presents important performance management results instantly in one easy-to-read dashboard | | |||
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| Heat Map – A graphical display of the contact center floor with real-time agent statistics. Agents whose stats reach a certain threshold are highlighted, alerting leaders for immediate action | | ||||||
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| Floor Management System (Supervisor) – Enables supervisors to monitor agent performance and deliver timely assistance | | ||||||
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| Inspire (Supervisor) – A coaching tool assisting team leaders to identify specific coaching opportunities of front-line agents | | ||||||
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| Witness AITM - Proprietary software designed to prevent potential fraud by monitoring agent activity using screen, audio and key stroke recordings. | | | Screen Recorder | | |||
| • | | | 100% screen recording with 3-month retention | | |||
| • | | | Supports voice and non-voice environments | | |||
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| KeyLogger | | ||||||
| • | | | Identifies potentially fraudulent activity on the agent desktop | | |||
| • | | | Facilitates monitoring to ensure personally identifiable information is not improperly captured in other applications or reused | | |||
| • | | | Monitors other compliance violations, including survey manipulation | | |||
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| Blind Monitor | | ||||||
| • | | | Monitors agent screen and audio to identify issues on a real-time basis | | |||
| • | | | Ongoing calls can be searched on a real-time basis using employee or call state information, with a feature to listen to both audio and view the agent’s screen during the call | | |||
| • | | | Supervisors can remotely agent screens if they are not on a call | | |||
| • | | | Provides role-based security access | | |||
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| Customer and Data Intelligence Suite – Build relationships, measure results through surveys and analytics across the customer journey, from order, installation, support and upsell. | | ||||||
| RefleCX Suite – Full stack CX survey and analytics tools | | | Snap Survey – Lightweight post-engagement survey platform that triggers a quick SMS or email experience survey after any chat, voice, or email support interaction | | |||
| | |||||||
| Composer – Self-service survey management | | ||||||
| | |||||||
| Enterprise – Advanced survey and analytics platform that measures, monitors, and actions high-volume multichannel customer feedback | | ||||||
| | | | | | |||
| DataBridge AITM | | | An advanced sentiment & text analytics platform featuring Speech-to-Text conversion and social media measurement & monitoring for automatic feedback processing | | |||
| | | | | | |||
| ThoughtWaveTM | | | Deep insight analysis, sentiment scorecard, business intelligence, and reporting & analytics for all contact center interactions, driving calibrated calls, improved interactions, and greater client and customer outcomes. | | |||
| | | | | |
• | Intuitive User Experience − Our CLX platform is designed to create an intuitive, interactive and consistent user experience. The goal of our design is to minimize the need for extended product training. |
• | Scalability − Our architecture allows us to deploy our CLX platform at scale capable of managing millions of interactions per month on behalf of our clients, including calls, website views, social media interactions, emails, chat sessions and many other transactions. |
• | Reliability and Resiliency − Our technology solutions and infrastructure are designed as “always on” solutions with redundancies in place to minimize downtime. We work with leading global providers to create a fully redundant architecture between our facilities. Servers and software components are replicated and customer data is backed up and stored in remote data centers. Our three data centers operate continuously with an uptime of 99.9%. Our physical network is maintained by a high-quality infrastructure and networking organization, which consists of 306 people around the world who are dedicated to seamless, uninterrupted service delivery to our clients. |
• | Data Security and Compliance − We maintain a comprehensive security program designed to help safeguard the security and integrity of our customers’ data, which includes both organizational and technical measures such as perimeter security, industry standard intrusion detection systems, security protocols, and authentication of customers and employees prior to accessing our platform, and testing of each released update before deployment. |
• | Configurability − Our core technology applications and products are easily configured to meet client specific needs and solutions. |
• | Extensions − As part of the CLX Platform, we provide standard, pre-built integrations with leading third-party systems. We also enable additional custom integration for our customers and partners through our APIs. |
• | Contact center and diversified BPO, such as 24-7 Intouch, Inc., Alorica, Inc., Atento S.A., Concentrix, SITEL Corporation, Startek, Inc., SYKES Enterprises, Inc., TaskUs, Inc., Teleperformance S.A., TeleTech Holdings, Inc., TELUS International and Webhelp; |
• | Niche contact center services providers and specialists, such as Alta Resources, C3i (an HCL Technologies Company), Global Response, Inktel Contact Center Solutions, Premiere Response LLC and Vipdesk.com Inc., among others; |
• | Customer acquisition companies, including Clear Link Technologies, LLC (acquired by Sykes Enterprises, Incorporated), Qology Direct, LLC and Red Ventures, LLC; |
• | Vendors of customer experience management tools including J.D. Power and Associates, Inc., Maritz Holdings, Inc., Medallia, Inc., Qualtrics, LLC and Vital Insights Inc. |
| Function | | | Number of Employees | | | Percent of Total | |
| Production Agents | | | 17,985 | | | 79.8% | |
| Production Support | | | 2,849 | | | 12.7% | |
| Software Engineers | | | 288 | | | 1.3% | |
| Technology, Telephonic and Network Infrastructure | | | 306 | | | 1.4% | |
| Data Scientists and Engineers | | | 106 | | | 0.4% | |
| Sales and Marketing | | | 186 | | | 0.8% | |
| Corporate (management, administration, finance, legal and human resources) | | | 817 | | | 3.6% | |
| | | | | | |||
| Total | | | 22,537 | | | 100.0% | |
| Function | | | Number of Centers | | | Number of Workstations | |
| United States | | | 9 | | | 3,129 | |
| Philippines | | | 7 | | | 6,170 | |
| Pakistan | | | 4 | | | 2,211 | |
| Jamaica | | | 3 | | | 2,799 | |
| Nicaragua | | | 2 | | | 944 | |
| Senegal | | | 1 | | | 204 | |
| United Kingdom | | | 1 | | | 15 | |
| | | | | | |||
| Total | | | 27 | | | 15,472 | |
| Name | | | Age | | | Position | |
| Executive Officers | | | | | | ||
| Robert Dechant | | | 58 | | | Chief Executive Officer | |
| Karl Gabel | | | 56 | | | Chief Financial Officer | |
| Christy O’Connor | | | 51 | | | General Counsel and Assistant Corporate Secretary | |
| David Afdahl | | | 46 | | | Chief Operating Officer | |
| Jeffrey Cox | | | 51 | | | President, IBEX Digital | |
| Bruce Dawson | | | 56 | | | Chief Sales and Client Services Officer | |
| Julie Casteel | | | 58 | | | Chief Strategic Accounts Officer | |
| | | | | | |||
| Non-Employee Directors | | | | | | ||
| Mohammed Khaishgi | | | 52 | | | Chairman | |
| Daniella Ballou-Aares | | | 45 | | | Director | |
| John Jones | | | 64 | | | Director | |
| Shuja Keen | | | 44 | | | Director | |
| John Leone | | | 47 | | | Director | |
| Fiona Beck | | | 55 | | | Director | |
• | making recommendations to our board regarding the appointment by the shareholders at the general meeting of shareholders of our independent auditors; |
• | overseeing the work of the independent auditors, including resolving disagreements between management and the independent auditors relating to financial reporting; |
• | pre-approving all audit and non-audit services permitted to be performed by the independent auditors; |
• | reviewing the independence and quality control procedures of the independent auditors; |
• | discussing material off-balance sheet transactions, arrangements and obligations with management and the independent auditors; |
• | reviewing and approving all proposed related-party transactions; |
• | discussing the annual audited consolidated and statutory financial statements with management; |
• | annually reviewing and reassessing the adequacy of our audit committee charter; |
• | meeting separately with the independent auditors to discuss critical accounting policies, recommendations on internal controls, the auditor’s engagement letter and independence letter and other material written communications between the independent auditors and the management; and |
• | attending to such other matters as are specifically delegated to our audit committee by our board from time to time. |
• | reviewing and approving the compensation, including equity compensation, change-of-control benefits and severance arrangements, of our chief executive officer, chief financial officer and such other members of our management as it deems appropriate; |
• | overseeing the evaluation of our management; |
• | reviewing periodically and making recommendations to our board with respect to any incentive compensation and equity plans, programs or similar arrangements; and |
• | attending to such other matters as are specifically delegated to our compensation committee by our board from time to time. |
• | recommending to the board of directors persons to be nominated for election or re-election to the board at any meeting of the shareholders; |
• | overseeing the board of directors’ annual review of its own performance and the performance of its committees; and |
• | considering, preparing and recommending to the board a set of corporate governance guidelines. |
• | promote the long-term financial interests and growth of our Company and its subsidiaries by attracting and retaining directors and employees, which include management as well as other personnel; |
• | motivate management by means of growth-related incentives to achieve long-range goals; and |
• | further the alignment of the interests of participants and those of our shareholders, through opportunities for increased stock or share-based ownership in our Company. |
(a) | determine the eligible individuals to whom, and the time or times at which, Awards shall be granted; |
(b) | determine the type of Awards to be granted to any eligible individual; |
(c) | determine the number of shares to be covered by or used for reference purposes for each Award or the value to be transferred pursuant to any Award; and |
(d) | determine the terms, conditions and restrictions applicable to each Award and any shares acquired pursuant thereto, including, without limitation, (i) the purchase price of any shares, (ii) the method of payment for shares purchased pursuant to any Award, (iii) the method for satisfying any tax withholding obligation arising in connection with any Award, including by the withholding or delivery of shares, (iv) the timing, terms and conditions of the exercisability, vesting or payout of any Award or any shares acquired pursuant thereto, (v) the performance goals applicable to any Award and the extent to which such performance goals have been attained, (vi) the time of the expiration of an Award, (vii) any such |
• | share options and share appreciation rights will become fully exercisable and holders of these awards will be permitted immediately before the change in control to exercise them; |
• | Restricted Shares and share units with time-based vesting (i.e., not subject to achievement of performance goals) will become fully vested immediately before the change in control, and share units will be settled as promptly as is practicable in accordance with applicable law; and |
• | Restricted Shares and share units that vest based on the achievement of performance goals will vest as if the performance goal for the unexpired performance period had been achieved at the target level; and the performance share units will be settled as promptly as is practicable in accordance with applicable law. |
• | each of our directors; |
• | each of our executive officers; |
• | all of our directors and executive officers as a group; and |
• | each person, or group of affiliated persons, who is known by us to beneficially own more than 5% of our common shares, and who are referred to as our major shareholders. |
| | | Shares Beneficially Owned Before this Offering | | | Shares to be Sold Pursuant to this Prospectus | | | Shares Beneficially Owned After this Offering if the underwriters’ option is not exercised | | | Shares Beneficially Owned After this Offering if the underwriters’ option is exercised in full | | ||||||||||
| Name | | | Number | | | % | | | Number | | | Number | | | % | | | Number | | | % | |
| Principal and Selling Shareholder: | | | | | | | | | | | | | | | | |||||||
| The Resource Group International Limited(1) | | | 12,438,768.50 | | | 84.8 | | | 1,190,476 | | | 11,248,292 | | | 61.7 | | | 10,534,008 | | | 57.8 | |
| Executive Officers and Directors: | | | | | | | | | | | | | | | | |||||||
| Mohammed Khaishgi(2) | | | 314,892 | | | 2.1 | | | — | | | 314,892 | | | 1.7 | | | 314,892 | | | 1.7 | |
| Karl Gabel(3) | | | 123,440 | | | * | | | — | | | 123,440 | | | * | | | 123,440 | | | * | |
| Christy O’Connor(4) | | | 49,260 | | | * | | | — | | | 49,260 | | | * | | | 49,260 | | | * | |
| Robert Dechant(5) | | | 233,191 | | | 1.6 | | | — | | | 233,191 | | | 1.3 | | | 233,191 | | | 1.3 | |
| Jeffrey Cox(6) | | | 456,447 | | | 3.1 | | | — | | | 456,447 | | | 2.5 | | | 456,447 | | | 2.5 | |
| Jason Tryfon(7) | | | 25,987 | | | * | | | — | | | 25,987 | | | * | | | 25,987 | | | * | |
| Bruce Dawson(8) | | | 41,034 | | | * | | | — | | | 41,034 | | | * | | | 41,034 | | | * | |
| David Afdahl(9) | | | 50,547 | | | * | | | — | | | 50,547 | | | * | | | 50,547 | | | * | |
| Julie Casteel(10) | | | 31,348 | | | * | | | — | | | 31,348 | | | * | | | 31,348 | | | * | |
| Shuja Keen(11) | | | 17,472 | | | * | | | — | | | 17,472 | | | * | | | 17,472 | | | * | |
| Daniella Ballou-Aares(12) | | | 12,994 | | | * | | | — | | | 12,994 | | | * | | | 12,994 | | | * | |
| John Jones(12) | | | 12,994 | | | * | | | — | | | 12,994 | | | * | | | 12,994 | | | * | |
| Fiona Beck(13) | | | — | | | — | | | — | | | — | | | — | | | — | | | — | |
| All executive officers and directors as a group (thirteen persons)(14) | | | 1,369,606 | | | 9.3 | | | — | | | 1,369,606 | | | 7.5 | | | 1,369,606 | | | 7.5 | |
* | Represents beneficial ownership of less than one percent (1%) of outstanding common shares. |
(1) | TRGI is controlled by TRGP. As of March 31, 2020, TRGP beneficially owned 46.33% of TRGI’s outstanding voting securities (45.71% if all outstanding non-voting common shares are converted into voting common shares). The address for TRGI is Crawford House, 50 Cedar Avenue, Hamilton HM11, Bermuda. The address for TRGP is Centre Point Building, Level 18th, off Saheed-e-Millat Expressway, Karachi, Pakistan. This reflects the automatic conversion of one Series A preferred share, 10,764,317.9 Series B preferred shares and 108,730.484 Series C preferred shares into common shares upon completion of this offering. |
(2) | Includes (a) 123,163 common shares, (b) 104,225 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 4,737 shares on the first of each month, and (c) 87,504 unvested restricted common shares under a restricted stock award agreement, which are subject to Company ownership- and share value-based vesting conditions (the “trigger”), and upon satisfaction of these conditions, 18,230 shares plus an additional amount based on the number of months between December 28, 2018 and the occurrence of the trigger initially vest and thereafter, vest in monthly increments of 1,823 shares commencing on the first of each month following such initial vesting. |
(3) | Includes (a) 68,029 common shares, (b) 12,532 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 899 shares on the first of each month, and (c) 42,879 unvested restricted common shares, which will immediately vest upon the completion of this offering pursuant to the formula: 893 shares multiplied by the number of months elapsed from December 28, 2019 to the date of this offering plus 893 shares multiplied by 30, and thereafter, vest in monthly increments of 893 shares on each monthly anniversary of this offering. |
(4) | Includes 24,627 common shares and 24,633 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 1,026 shares on the first of each month. |
(5) | Includes (a) 137,541 common shares, (b) 50,886 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 3,176 shares on the first of each month, and (c) 44,784 unvested restricted common shares which are subject to time- and performance-based vesting conditions, and upon satisfaction of these conditions, 5,598 shares initially vest and thereafter, vest in monthly increments of 466 shares commencing on the first of each month following such initial vesting. |
(6) | This reflects the automatic conversion of 319,373.4456 Series B preferred shares and 3,255.9944 Series preferred C shares upon completion of this offering. The balance includes (a) 35,184 common shares, (b) 29,783 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 1,353 shares on the first of each month, and (c) 22,392 unvested restricted common shares which are subject to time- and performance-based vesting conditions, and upon satisfaction of these conditions, 5,823 shares initially vest and thereafter, vest in monthly increments of 485 shares commencing on the first of each month following such initial vesting. |
(7) | Includes 19,841 common shares and 6,146 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 384 shares on the first of each month. |
(8) | Includes 28,757 common shares and 12,277 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 765 shares on the first of each month. |
(9) | Includes 20,031 common shares and 30,516 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 1,052 shares on the first of each month. |
(10) | Includes 15,672 common shares and 15,676 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 653 shares on the first of each month. |
(11) | Includes 5,460 common shares and 12,012 unvested restricted common shares, which are scheduled to continue to vest in equal monthly increments of 364 shares on the first of each month, however, upon the completion of this offering, the vesting of all unvested restricted common shares will be accelerated upon the achievement of certain Company share value-based conditions. |
(12) | Consists of 12,994 common shares. |
(13) | Fiona Beck was appointed as a director on our board on July 23, 2020. |
(14) | Includes 873,381 common shares and 496,225 unvested restricted common shares. |
• | acquisition of the stock or assets of an unaffiliated entity in a single transaction or a series of related transactions with an enterprise value greater than $2.0 million; |
• | consolidation, merger, amalgamation or other business combination with any entity other than us or a wholly-owned subsidiary of ours, or a “Change in Control” (as defined in our debt instruments); |
• | disposition or transfer, in a single transaction or a series of related transactions, to another party of our or any of our subsidiaries’ assets with a value greater than $2.0 million in the aggregate or for consideration greater than $2.0 million, other than in the ordinary course of business; |
• | entry into any corporate strategic relationship involving the payment, contribution or assignment by us or any of our subsidiaries of money or assets greater than $1.0 million; |
• | creation of any new class of equity securities, issuance of additional shares of any class of equity securities, or any offering of securities (except for awards under stockholder-approved equity plans and issuances to our parent company or any of its subsidiaries); |
• | incurrence, assumption or guarantee of indebtedness by us to any third party; |
• | incurrence, assumption or guarantee of incremental indebtedness (as measured from indebtedness existing on September 15, 2017) by us, in a single transaction or a series of related transactions, in an amount greater than $5.0 million; |
• | transfer of any senior note issued by e-Telequote Insurance, Inc. under a certain Note Purchase Agreement dated June 2017 (the “2017 ETQ Notes”) by any holder thereof or any amendment to the 2017 ETQ Notes or the related note purchase agreement; |
• | repurchase of our equity securities or adoption of any share repurchase plan; |
• | capital expenditures in an aggregate amount greater than $10.0 million in any fiscal year; |
• | listing of any securities on any securities exchange; |
• | appointment and / or removal of independent auditors or any material change in our accounting policies and principles or internal control procedures; |
• | bankruptcy, liquidation, dissolution, winding up or similar event or action; |
• | any change of our principal lines of business, entry into new lines of business, or exit from the current lines of business; |
• | amendment, modification or repeal of any provision of our or our subsidiaries’ organizational documents; and |
• | commencement or settlement of any material litigation. |
• | TRGI and its partners, principals, directors, officers, members, managers, agents, employees and / or other representatives may directly or indirectly engage in the same or similar business activities or lines of business as us or any of our subsidiaries, including those lines of business deemed to be competing with us or any of our subsidiaries; |
• | TRGI, its affiliates and their respective partners, principals, directors, officers, members, managers, agents, employees and / or other representatives may do business with any of our potential or actual customers or suppliers; |
• | TRGI, its affiliates and their respective partners, principals, directors, officers, members, managers, agents, employees and / or other representatives may employ or otherwise engage any of our officers or employees; and |
• | none of TRGI, its affiliates or their respective partners, principals, directors, officers, members, managers, agents, employees and / or other representatives shall have any duty to communicate or offer any business opportunity that may be presented to TRGI or those other persons to us or shall be liable to us or any of our stockholders for breach of any fiduciary or other duty by reason of the fact that TRGI or such persons pursues that business opportunity, directs that business opportunity to another person or fails to present that business opportunity, or information regarding that business opportunity to us unless, in the case of any such person who is a director or officer of ours, that business opportunity is expressly offered to that director or officer in writing solely in his or her capacity as our director or officer. |
| | | Price per share | | |||||||
| | | $20.00 | | | $21.00 | | | $22.00 | | |
| | | (in thousands, except per share data) | | |||||||
| Common shares issuable for: | | | | | | | | |||
| Series A preferred share | | | 1 | | | 1 | | | 1 | |
| Series B preferred shares | | | 12,763,011 | | | 12,683,043 | | | 12,610,345 | |
| Series C preferred shares | | | 128,954 | | | 128,146 | | | 127,411 | |
| Class B common shares | | | 1,851,788 | | | 1,851,788 | | | 1,851,788 | |
| Total | | | 14,743,754 | | | 14,662,978 | | | 14,589,546 | |
| Amazon Warrant: | | | | | | | | |||
| Total(1) | | | 170,798 | | | 176,415 | | | 181,521 | |
| Weighted average exercise price after conversion | | | $9.73 | | | $9.79 | | | $9.84 | |
| Equity ownership percentages following this offering | | | | | | | | |||
| Existing owners in this offering assuming exercise of vested portion of Amazon Warrant, vesting of the unvested Restricted Shares and the exercise of all outstanding incentive stock options | | | 74.4% | | | 74.3% | | | 74.2% | |
| New investors in this offering assuming exercise of vested portion of Amazon Warrant and vested Restricted Shares | | | 25.6% | | | 25.7% | | | 25.8% | |
| Total | | | 100.0% | | | 100.0% | | | 100.0% | |
| Including Overallotment | | | | | | | | |||
| Existing owners | | | 70.6% | | | 70.5% | | | 70.4% | |
| New investors | | | 29.4% | | | 29.5% | | | 29.6% | |
| Total | | | 100.0% | | | 100.0% | | | 100.0% | |
| Net proceeds | | | | | | | | |||
| Net proceeds from this offering, after underwriting discounts and commissions and estimated offering expenses payable by us | | | $64,773 | | | $68,094 | | | $71,416 | |
| Pro forma as adjusted capitalization as of March 31, 2020 | | | | | | | | |||
| Cash and cash equivalents | | | 80,249 | | | 83,570 | | | 86,892 | |
| Total debt | | | 116,862 | | | 116,862 | | | 116,862 | |
| Total stockholders’ equity | | | 84,902 | | | 88,223 | | | 91,545 | |
| Total capitalization | | | 201,764 | | | 205,085 | | | 208,407 | |
| Dilution as of March 31, 2020 | | | | | | | | |||
| Pro forma as adjusted net tangible book value per share after giving effect to this offering | | | 0.3 | | | 0.3 | | | 0.3 | |
| Dilution per share to new investors in this offering | | | 16.3 | | | 17.1 | | | 17.9 | |
(1) | Assumes net exercise at 20% vesting. |
• | Series A Convertible Preferred Share (“Series A preferred share”) – 1 Series A preferred share is authorized, issued and outstanding, and it is held by our parent company, The Resource Group International Limited. |
• | Series B Convertible Preferred Shares (“Series B preferred shares”) – The maximum authorized number of Series B preferred shares is 12,512,994.466500, of which 11,083,691.3814 were issued and outstanding and are held by our parent company, The Resource Group International Limited (10,290,984.0561 Series B preferred shares), and Mr. Jeffrey Cox, one of our executive officers (319,373.4456 Series B preferred shares). |
• | Series C Convertible Preferred (“Series C preferred shares”, and together with the Series A preferred shares and the Series B preferred shares, the “preferred shares”) – The maximum authorized number of Series C preferred shares is 12,639,389.35000, of which 111,986.4786 were issued and outstanding and are held by our parent company, The Resource Group International Limited (103,949.3339 Series C preferred shares), and Mr. Cox (3,225.9944 Series C preferred shares). |
• | Class A Common Shares (“Class A common shares”) – The maximum authorized number of Class A shares is 79,766,504.249454, of which none are issued and outstanding. |
• | Class B Common Shares (“Class B common shares”) – The maximum authorized number of Class B common shares is 2,559,323.13, of which 1,851,788 were issued subject to vesting restrictions pursuant to awards made to our directors, executive officers and other senior management personnel under the 2018 RSA Plan. |
• | The Series A preferred share will convert into one Series C preferred share; |
• | Each Series B preferred share will convert into Series C preferred shares on a one-for-one basis; |
• | Each Series C preferred share (including those issued as a result of the conversions of Series A preferred shares and Series B preferred shares into Series C preferred shares) will convert into a number of Class A common shares that will be determined in accordance with a formula that is set forth in the certificate of designations pursuant to which the Series C preferred shares were authorized and issued on December 21, 2018, which number of Class A common shares will vary depending on the initial public offering per share in this offering and the number of preferred shares outstanding immediately prior to the pricing of this offering; |
• | Each Class B common share will convert into Class A common shares on a one-for-one basis; and |
• | Each Class A common share will be redesignated as a common share. |
Bermuda | | | Delaware | ||||||||||||
Shareholder meetings | |||||||||||||||
• | | | May be called by president or the Chairman, any two directors, any director and the company secretary or the board of directors and must be called upon the request of shareholder holding not less than 10% of the paid-up capital of the company carrying the right to vote at general meetings. | | | • | | | May be held at such time or place as designated in the certificate of incorporation or the bylaws, or if not so designated, as determined by the board of directors. | ||||||
• | | | May be held in or outside Bermuda. | | | • | | | May be held in or outside of Delaware. | ||||||
• | | | Notice: | | | • | | | Notice: | ||||||
| | • | | | Shareholders must be given at least five days’ advance notice of a general meeting, but the unintentional failure to give notice to any person does not invalidate the proceedings at a meeting. | | | | | • | | | Written notice shall be given not less than 10 nor more than 60 days before the meeting. | ||
| | | | | | | |||||||||
| | • | | | Notice of general meetings must specify the place, the day and hour of the meeting and in the case of special general meetings, the general nature of the business to be considered. | | | | | • | | | Whenever stockholders are required to take any action at a meeting, a written notice of the meeting shall be given which shall state the place, if any, date and hour of the meeting, and the means of remote communication, if any. | ||
Shareholder’s voting rights | |||||||||||||||
• | | | Shareholders may act by written resolution to elect directors. Shareholders may not act by written resolution to remove a director or auditor, except that a director appointed by a 25% or more shareholder may be removed by that shareholder by notice in writing to the company. | | | • | | | With limited exceptions, stockholders may act by written consent to elect directors. | ||||||
• | | | Generally, except as otherwise provided in the Companies Act, any action or resolution requiring approval of the shareholders may be passed by a simple majority of votes cast. Any person authorized to vote may authorize another person or persons to act for him or her by proxy. | | | • | | | Any person authorized to vote may authorize another person or persons to act for him or her by proxy. |
Bermuda | | | Delaware | ||||||||||||
• | | | The voting rights of shareholders are regulated by the company’s bye-laws and, in certain circumstances, by the Companies Act. Our bye- laws specify that one or more shareholders present in person or by proxy representing in excess of 25% of the total shares in the company entitled to vote at such general meeting shall form a quorum. | | | • | | | For stock corporations, the certificate of incorporation or bylaws may specify the number to constitute a quorum, but in no event shall a quorum consist of less than one-third of shares entitled to vote at a meeting. In the absence of such specifications, a majority of shares entitled to vote shall constitute a quorum. | ||||||
• | | | Our bye-laws provide that once a quorum is present in general meeting it is not broken by the subsequent withdrawal of any shareholders. | | | • | | | When a quorum is once present to organize a meeting, it is not broken by the subsequent withdrawal of any stockholders. | ||||||
• | | | The bye-laws may provide for cumulative voting, although our bye-laws do not. | | | • | | | The certificate of incorporation may provide for cumulative voting. | ||||||
• | | | The amalgamation or merger of a Bermuda company with another company or corporation (other than certain affiliated companies) requires the amalgamation or merger agreement to be approved by the company’s board of directors and by its shareholders. The approval of 50% of the shareholders signing a written resolution or voting at a shareholder meeting is required to approve the amalgamation or merger agreement, and the quorum for such meeting must be one or more persons holding or representing more than 25% of the issued shares of the company. | | | • | | | Any two or more corporations existing under the laws of the state may merge into a single corporation pursuant to a board resolution and upon the majority vote by stockholders of each constituent corporation at an annual or special meeting. | ||||||
• | | | Every company may when authorized by a resolution of the board of directors sell, lease or exchange all or substantially all of its property and assets as its board of directors deems in the best interests of the company. | | | • | | | Every corporation may at any meeting of the board sell, lease or exchange all or substantially all of its property and assets as its board deems expedient and for the best interests of the corporation when so authorized by a resolution adopted by the holders of a majority of the outstanding stock of a corporation entitled to vote. | ||||||
• | | | Any company which is the wholly-owned subsidiary of a holding company, or one or more companies which are wholly-owned subsidiaries of the same holding company, may amalgamate or merge without the vote or consent of shareholders provided that the approval of the board of directors is obtained and that a director or officer of each such company signs a statutory solvency declaration in respect of the relevant company. | | | • | | | Any corporation owning at least 90% of the outstanding shares of each class of another corporation may merge the other corporation into itself and assume all of its obligations without the vote or consent of stockholders; however, in case the parent corporation is not the surviving corporation, the proposed merger shall be approved by a majority of the outstanding stock of the parent corporation entitled to vote at a duly called stockholder meeting. | ||||||
• | | | Any mortgage, charge or pledge of a company’s property and assets may be authorized without the consent of shareholders subject to any restrictions under the bye-laws. | | | • | | | Any mortgage or pledge of a corporation’s property and assets may be authorized without the vote or consent of stockholders, except to the extent that the certificate of incorporation otherwise provides. | ||||||
Bermuda | | | Delaware | ||||||||||||
Directors | |||||||||||||||
• | | | The board of directors must consist of at least one director. | | | • | | | The board of directors must consist of at least one member. | ||||||
• | | | The number of directors fixed by our bye-laws is ten and any changes to such number must be approved by the shareholders. | | | • | | | Number of board members shall be fixed by the bylaws, unless the certificate of incorporation fixes the number of directors, in which case a change in the number shall be made only by amendment of the certificate of incorporation. | ||||||
• | | | Removal: | | | • | | | Removal: | ||||||
| | • | | | Under our bye-laws, any or all directors may be removed, with or without cause, by the holders of a majority of the shares entitled to vote at a special meeting convened and held in accordance with the bye-laws for the purpose of such removal. | | | | | • | | | Any or all of the directors may be removed, with or without cause, by the holders of a majority of the shares entitled to vote unless the certificate of incorporation otherwise provides. | ||
| | • | | | A 25% or more shareholder who is entitled to appoint directors to the board pursuant to our bye-laws is also entitled to remove any directors so appointed by notice in writing to the company. | | | | | • | | | In the case of a classified board, stockholders may effect removal of any or all directors only for cause. | ||
Duties of directors | |||||||||||||||
• | | | The Companies Act authorizes the directors of a company, subject to its bye-laws, to exercise all powers of the company except those that are required by the Companies Act or the company’s bye-laws to be exercised by the shareholders of the company. Our bye-laws provide that our business is to be managed and conducted by our board of directors. At common law, members of a board of directors owe a fiduciary duty to the company to act in good faith in their dealings with or on behalf of the company and exercise their powers and fulfill the duties of their office honestly. This duty includes the following essential elements: | | | • | | | Under Delaware law, the business and affairs of a corporation are managed by or under the direction of its board of directors. In exercising their powers, directors are charged with a fiduciary duty of care to protect the interests of the corporation and a fiduciary duty of loyalty to act in the best interests of its stockholders. The duty of care requires that a director act in good faith, with the care that an ordinarily prudent person would exercise under similar circumstances. Under this duty, a director must inform himself of, and disclose to stockholders, all material information reasonably available regarding a significant transaction. The duty of loyalty requires that a director act in a manner he reasonably believes to be in the best interests of the corporation. He must not use his corporate position for personal gain or advantage. This duty prohibits self-dealing by a director and mandates that the best interest of the corporation and its stockholders take precedence over any interest possessed by a director, officer or controlling stockholder and not shared by the stockholders generally. | ||||||
• | | | a duty to act in good faith in the best interests of the company; | | |||||||||||
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• | | | a duty not to make a personal profit from opportunities that arise from the office of director; | | |||||||||||
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| | • | | | a duty to avoid conflicts of interest; and | | |||||||||
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| | • | | | a duty to exercise powers for the purpose for which such powers were intended. | | |||||||||
Bermuda | | | Delaware | ||||||||||||
• | | | The Companies Act imposes a duty on directors and officers of a Bermuda company: | | | • | | | In general, actions of a director are presumed to have been made on an informed basis, in good faith and in the honest belief that the action taken was in the best interests of the corporation. However, this presumption may be rebutted by evidence of a breach of one of the fiduciary duties. Should such evidence be presented concerning a transaction by a director, a director must prove the procedural fairness of the transaction, and that the transaction was of fair value to the corporation. | ||||||
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| | • | | | to act honestly and in good faith with a view to the best interests of the company; and | | |||||||||
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| | • | | | to exercise the care, diligence and skill that a reasonably prudent person would exercise in comparable circumstances. | | |||||||||
• | | | The Companies Act also imposes various duties on directors and officers of a company with respect to certain matters of management and administration of the company. Under Bermuda law, directors and officers generally owe fiduciary duties to the company itself, not to the company’s individual shareholders, creditors or any class thereof. Our shareholders may not have a direct cause of action against our directors, particularly due to the waiver given by shareholders in the bye-laws of any claim or right of action that they have, both individually and on our behalf, against any director or officer in relation to any action or failure to take action by such director or officer, except in respect of any fraud or dishonesty of such director or officer. | | |||||||||||
Takeovers | |||||||||||||||
• | | | An acquiring party is generally able to acquire compulsorily the common shares of minority holders of a company in the following ways: | | | • | | | Delaware law provides that a parent corporation, by resolution of its board of directors and without any stockholder vote, may merge with any subsidiary of which it owns at least 90% of each class of its capital stock. Upon any such merger, and in the event the parent corporate does not own all of the stock of the subsidiary, dissenting stockholders of the subsidiary are entitled to certain appraisal rights. | ||||||
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| | • | | | By a procedure under the Companies Act known as a “scheme of arrangement.” A scheme of arrangement could be effected by obtaining the agreement of the company and of holders of common shares, representing in the aggregate a majority in number and at least 75% in value of the common shareholders present and voting at a court ordered meeting held to consider the scheme of arrangement. The scheme of arrangement must then be sanctioned by the Bermuda Supreme Court. If a scheme of arrangement receives all necessary agreements and sanctions, upon the filing of the court order with the Registrar of Companies in Bermuda, all holders of common shares could be compelled to sell their shares under the terms of the scheme of arrangement. | | |||||||||
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• | | | By acquiring pursuant to a tender offer 90% of the shares or class of shares not already owned by, or by a nominee for, the acquiring party (the offeror), or any of its subsidiaries. If an offeror has, within four months after the making of an offer for all the shares or class of shares not owned by, or by a nominee for, the offeror, or any of its subsidiaries, obtained the approval of the | | | • | | | Delaware law also provides, subject to certain exceptions, that if a person acquires 15% of voting stock of a company, the person is an “interested stockholder” and may not engage in “business combinations” with the company for a period of three years from the time the person acquired 15% or more of voting stock. |
Bermuda | | | Delaware | ||||||||||||
| | holders of 90% or more of all the shares to which the offer relates, the offeror may, at any time within two months beginning with the date on which the approval was obtained, by notice compulsorily acquire the shares of any nontendering shareholder on the same terms as the original offer unless the Supreme Court of Bermuda (on application made within a one-month period from the date of the offeror’s notice of its intention to acquire such shares) orders otherwise. | | | | | |||||||||
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• | | | Where the acquiring party or parties hold not less than 95% of the shares or a class of shares of the company, by acquiring, pursuant to a notice given to the remaining shareholders or class of shareholders, the shares of such remaining shareholders or class of shareholders. When this notice is given, the acquiring party is entitled and bound to acquire the shares of the remaining shareholders on the terms set out in the notice, unless a remaining shareholder, within one month of receiving such notice, applies to the Supreme Court of Bermuda for an appraisal of the value of their shares. This provision only applies where the acquiring party offers the same terms to all holders of shares whose shares are being acquired. | | | ||||||||||
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Dissenter’s rights of appraisal | |||||||||||||||
• | | | A dissenting shareholder (that did not vote in favor of the amalgamation or merger) of a Bermuda exempted company and who is not satisfied that he has been offered fair value for his shares may apply to the court to appraise the fair value of his or her shares in an amalgamation or merger. | | | • | | | With limited exceptions, appraisal rights shall be available for the shares of any class or series of stock of a corporation in a merger or consolidation. | ||||||
| | | | • | | | The certificate of incorporation may provide that appraisal rights are available for shares as a result of an amendment to the certificate of incorporation, any merger or consolidation or the sale of all or substantially all of the assets. | ||||||||
Dissolution | |||||||||||||||
• | | | Under Bermuda law, a solvent company may be wound up by way of a members’ voluntary liquidation. Prior to the company entering liquidation, a majority of the directors shall each make a statutory declaration, which states that the directors have made a full enquiry into the affairs of the company and have formed the opinion that the company will be able to pay its debts within a period of 12 months of the commencement of the winding up and must file the statutory declaration with the Registrar of Companies in Bermuda. The general meeting will be convened primarily for the purposes of passing a resolution that the company be wound up voluntarily and appointing a liquidator. The winding up of the company is deemed to commence at the time of the passing of the resolution. | | | • | | | Under Delaware law, a corporation may voluntarily dissolve (i) if a majority of the board of directors adopts a resolution to that effect and the holders of a majority of the issued and outstanding shares entitled to vote thereon vote for such dissolution; or (ii) if all stockholders entitled to vote thereon consent in writing to such dissolution. | ||||||
| | | | | | | | | |
Bermuda | | | Delaware | ||||||||||||
Shareholder’s derivative actions | | | | | | | |||||||||
• | | | Class actions and derivative actions are generally not available to shareholders under Bermuda law. Bermuda courts, however, would ordinarily be expected to permit a shareholder to commence an action in the name of a company to remedy a wrong to the company where the act complained of is alleged to be beyond the corporate power of the company or illegal, or would result in the violation of the company’s memorandum of association or bye-laws. Furthermore, consideration would be given by a Bermuda court to acts that are alleged to constitute a fraud against the minority shareholders or, for instance, where an act requires the approval of a greater percentage of the company’s shareholders than that which actually approved it. | | | • | | | In any derivative suit instituted by a stockholder of a corporation, it shall be averred in the complaint that the plaintiff was a stockholder of the corporation at the time of the transaction of which he complains or that such stockholder’s stock thereafter devolved upon such stockholder by operation of law. |
• | none of the restricted shares will be eligible for immediate sale upon the completion of this offering; and |
• | 12,758,929 shares will be eligible for sale upon expiration of lock-up arrangements and market standoff provisions described below, beginning 181 days after the date of this prospectus, subject in certain circumstances to the volume, manner of sale and other limitations under Rule 144 and Rule 701. |
• | certain financial institutions; |
• | insurance companies; |
• | dealers or traders in securities, currencies, or notional principal contracts; |
• | tax-exempt entities; |
• | regulated investment companies or real estate investment trusts; |
• | persons that hold the common shares as part of a hedge, straddle, conversion, constructive sale or similar transaction involving more than one position; |
• | an entity classified as a partnership and persons that hold the common shares through partnerships or certain other pass-through entities; |
• | certain holders (whether individuals, corporations or partnerships) that are treated as expatriates for some or all U.S. federal income tax purposes; |
• | persons who acquired the common shares as compensation for the performance of services; |
• | persons holding the common shares in connection with a trade or business conducted outside of the U.S.; |
• | a U.S. holder who holds the common shares through a financial account at a foreign financial institution that does not meet the requirements for avoiding withholding with respect to certain payments under Sections 1471 through 1474 of the Code; |
• | holders that own (or are deemed to own) 10% or more of our shares by vote or value; and |
• | holders that have a “functional currency” other than the U.S. dollar. |
• | an individual who is either a citizen or resident of the U.S.; |
• | a corporation, or other entity that is treated as a corporation for U.S. federal income tax purposes, created or organized in or under the laws of the U.S. or any state of the U.S. or the District of Columbia; |
• | an estate, the income of which is subject to U.S. federal income taxation regardless of its source; or |
• | a trust, if a court within the United States is able to exercise primary supervision over its administration and one or more U.S. persons have the authority to control all of the substantial decisions of such trust or has a valid election in effect under applicable U.S. Treasury Regulations to be treated as a U.S. person within the meaning of the Code. |
| Underwriters | | | Number of shares | |
| Citigroup Global Markets Inc. | | | | |
| RBC Capital Markets, LLC | | | | |
| Robert W. Baird & Co. Incorporated | | | | |
| SunTrust Robinson Humphrey, Inc. | | | | |
| Piper Sandler & Co. | | | | |
| Total | | | |
| Paid By Us | | | No Exercise | | | Full Exercise | |
| Per Share | | | $ | | | $ | |
| Total | | | $ | | | $ | |
| Paid by the Selling Shareholder | | | No Exercise | | | Full Exercise | |
| Per Share | | | $ | | | $ | |
| Total | | | $ | | | $ | |
• | the sale of shares pursuant to the underwriting agreement hereunder; |
• | common shares issued upon the exercise of options granted under existing equity compensation or management incentive plans described in the prospectus; |
• | other customary exceptions, including transfers of common shares or any securities convertible into, exchangeable for, exercisable for, or repayable with common shares (i) by will or intestacy, provided such transferee agrees to the applicable lock-up restrictions, (ii) as a bona fide gift or gifts, provided such transferee agrees to the applicable lock-up restrictions, (iii) to any trust, partnership, limited liability company or other entity for the direct or indirect benefit of a security holder or the immediate family of such security holder, provided such transferee agrees to the applicable lock-up restrictions or (iv) pursuant to an order of a court or regulatory agency. |
• | the information set forth in this prospectus and otherwise available to the representatives; |
• | our prospects and the history and prospects for the industry in which we compete; |
• | an assessment of our management; |
• | prevailing market conditions; |
• | our historical performance; |
• | estimates of our business potential and prospects for future earnings; |
• | consideration of the above factors in relation to market valuation and stages of developments of other companies comparable to ours; and |
• | other factors deemed relevant by the representatives of the underwriters, us and the selling shareholder. |
| (in 000’s) | | | | |
| SEC registration fee | | | $6.5 | |
| FINRA filing fee | | | 15.0 | |
| Exchange listing fee | | | 150.0 | |
| Printing expenses | | | 107.6 | |
| Legal fees and expenses | | | 982.0 | |
| Accounting fees and expenses | | | 394.8 | |
| Total expenses | | | $1,655.8 | |
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| | | Notes | | | As of March 31, 2020 Pro Forma note 23 | | | As of March 31, 2020 | | | As of June 30, 2019 | | |
| | | | | (US$’000) | | ||||||||
| | | | | | | | | | |||||
| Assets | | | | | | | | | | ||||
| Non-current assets | | | | | | | | | | ||||
| Goodwill | | | | | | | 11,832 | | | 11,832 | | ||
| Other intangible assets | | | 4 | | | | | 3,328 | | | 2,928 | | |
| Property and equipment | | | 5 | | | | | 91,067 | | | 82,309 | | |
| Investment in joint venture | | | | | | | 332 | | | 227 | | ||
| Deferred tax asset | | | | | | | 2,055 | | | 2,517 | | ||
| Warrant asset | | | 20 | | | | | 3,042 | | | 3,316 | | |
| Other assets | | | 6 | | | | | 4,244 | | | 3,398 | | |
| Total non-current assets | | | | | | | 115,900 | | | 106,527 | | ||
| | | | | | | | | | |||||
| Current assets | | | | | | | | | | ||||
| Trade and other receivables | | | 7 | | | | | 62,832 | | | 71,134 | | |
| Due from related parties | | | 12 | | | | | 1,984 | | | 1,768 | | |
| Cash and cash equivalents | | | 8 | | | 11,471 | | | 15,471 | | | 8,873 | |
| Total current assets | | | | | | | 80,287 | | | 81,775 | | ||
| Total assets | | | | | | | 196,187 | | | 188,302 | | ||
| | | | | | | | | | |||||
| Equity and liabilities | | | | | | | | | | ||||
| Equity attributable to owners of the parent | | | | | | | | | | ||||
| Share capital | | | | | 12 | | | 12 | | | 12 | | |
| Additional paid-in capital | | | | | 96,207 | | | 96,207 | | | 96,207 | | |
| Other reserves | | | | | 29,627 | | | 29,627 | | | 29,585 | | |
| Accumulated deficit | | | | | (109,722) | | | (105,722) | | | (117,176) | | |
| Total equity | | | | | 16,124 | | | 20,124 | | | 8,628 | | |
| | | | | | | | | | |||||
| Non-current liabilities | | | | | | | | | | ||||
| Deferred revenue | | | 15.1 | | | | | 444 | | | 753 | | |
| Lease liabilities | | | 5.2 | | | | | 66,851 | | | 58,602 | | |
| Borrowings | | | 9 | | | | | 4,865 | | | 7,184 | | |
| Deferred tax liability | | | | | | | 128 | | | 147 | | ||
| Other non-current liabilities | | | 10 | | | | | 2,461 | | | 1,607 | | |
| Total non-current liabilities | | | | | | | 74,749 | | | 68,293 | | ||
| | | | | | | | | | |||||
| Current liabilities | | | | | | | | | | ||||
| Trade and other payables | | | 11 | | | | | 45,333 | | | 48,357 | | |
| Lease liabilities | | | 5.2 | | | | | 12,689 | | | 10,632 | | |
| Borrowings | | | 9 | | | | | 32,457 | | | 41,835 | | |
| Deferred revenue | | | 15.1 | | | | | 4,729 | | | 4,388 | | |
| Due to related parties | | | 12 | | | | | 6,106 | | | 6,169 | | |
| Total current liabilities | | | | | | | 101,314 | | | 111,381 | | ||
| Total liabilities | | | | | | | 176,063 | | | 179,674 | | ||
| Total equity and liabilities | | | | | | | 196,187 | | | 188,302 | |
| | | Notes | | | March 31, 2020 | | | March 31, 2019 | | |
| | | | | (US$’000) | | |||||
| Revenue | | | 15.1 | | | 304,255 | | | 280,465 | |
| | | | | | | | ||||
| Payroll and related costs | | | | | 207,246 | | | 191,494 | | |
| Share-based payments | | | 19 | | | (119) | | | 4,039 | |
| Reseller commission and lead expenses | | | | | 13,604 | | | 23,038 | | |
| Depreciation and amortization | | | | | 18,460 | | | 15,692 | | |
| Other operating costs | | | 16 | | | 44,817 | | | 37,120 | |
| | | | | 284,008 | | | 271,383 | | ||
| Income from operations | | | | | 20,247 | | | 9,082 | | |
| | | | | | | | ||||
| Finance expenses | | | | | (7,190) | | | (5,458) | | |
| Income before taxation | | | | | 13,057 | | | 3,624 | | |
| | | | | | | | ||||
| Income tax expense | | | 17 | | | (1,482) | | | (3,496) | |
| Net income for the period, continuing operation | | | | | 11,575 | | | 128 | | |
| Net income for the period, discontinued operations, net of tax | | | 22 | | | — | | | 11,085 | |
| Net income for the period | | | | | 11,575 | | | 11,213 | | |
| | | | | | | | ||||
| Other comprehensive income | | | | | | | | |||
| | | | | | | | ||||
| Item that will be subsequently reclassified to profit or loss | | | | | | | | |||
| Foreign currency translation adjustment | | | | | (37) | | | (252) | | |
| | | | | (37) | | | (252) | | ||
| Total comprehensive income for the period | | | | | 11,538 | | | 10,961 | | |
| | | | | | | | ||||
| | | | | (US$) | | |||||
| Earnings per share from continuing operations attributable to the ordinary equity holders of the parent | | | | | | | | |||
| Basic earnings per share | | | 14 | | | — | | | — | |
| | | | | | | | ||||
| Diluted earnings per share | | | 14 | | | — | | | — | |
| | | | | | | | ||||
| Earnings per share attributable to the ordinary equity holders of the parent | | | | | | | | |||
| | | | | | | | ||||
| Basic earnings per share | | | 14 | | | — | | | — | |
| | | | | | | | ||||
| Diluted earnings per share | | | 14 | | | — | | | — | |
| | | Attributable to shareholders of the Holding Company | | |||||||||||||||||||||||||
| | | Issued, Subscribed and Paid in Capital | | | Other Reserves | | | | | | ||||||||||||||||||
| | | Share Capital | | | Senior Preferred Shares | | | Additional Paid in Capital | | | Re- organization Reserve | | | Share Option Plans | | | Foreign Currency Translation Reserve | | | Actuarial gain on defined benefit plan | | | Accumulated Deficit | | | Total Equity Attributable to the Holding Company | | |
| | | (US$’000) | | |||||||||||||||||||||||||
| Balance, June 30, 2018 (as previously stated) | | | 12 | | | 20,000 | | | 96,207 | | | 21,280 | | | 16,068 | | | (528) | | | 975 | | | (126,061) | | | 27,953 | |
| Adjustment on initial adoption of IFRS 15- Revenue from Contracts with Customers | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | (2,080) | | | (2,080) | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Balance, July 1, 2018 (as restated) | | | 12 | | | 20,000 | | | 96,207 | | | 21,280 | | | 16,068 | | | (528) | | | 975 | | | (128,141) | | | 25,873 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Comprehensive income for the period | | | | | | | | | | | | | | | | | | | | |||||||||
| Net income for the nine months ended March 31, 2019 | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | 11,213 | | | 11,213 | |
| Other Comprehensive Income | | | — | | | — | | | — | | | — | | | — | | | (252) | | | — | | | — | | | (252) | |
| Total Comprehensive income / (loss) for the period | | | — | | | — | | | — | | | — | | | — | | | (252) | | | — | | | 11,213 | | | 10,961 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Transactions with Owners | | | | | | | | | | | | | | | | | | | | |||||||||
| Share-based transactions (Note 19) | | | — | | | — | | | — | | | — | | | 5,518 | | | — | | | — | | | — | | | 5,518 | |
| Redemption of senior preferred shares | | | — | | | (5,971) | | | — | | | — | | | — | | | — | | | — | | | — | | | (5,971) | |
| | | — | | | (5,971) | | | — | | | — | | | 5,518 | | | — | | | — | | | — | | | (453) | | |
| Balance, March 31, 2019 | | | 12 | | | 14,029 | | | 96,207 | | | 21,280 | | | 21,586 | | | (780) | | | 975 | | | (116,928) | | | 36,381 | |
| Balance, July 1, 2019 | | | 12 | | | — | | | 96,207 | | | 9,744 | | | 19,601 | | | (844) | | | 1,084 | | | (117,176) | | | 8,628 | |
| Comprehensive income for the period | | | | | | | | | | | | | | | | | | | | |||||||||
| Net income for the nine months ended March 31, 2020 | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | 11,575 | | | 11,575 | |
| Other Comprehensive Income | | | — | | | — | | | — | | | — | | | — | | | (37) | | | — | | | — | | | (37) | |
| Total Comprehensive income / (loss) for the period | | | — | | | — | | | — | | | — | | | — | | | (37) | | | — | | | 11,575 | | | 11,538 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Transactions with Owners | | | | | | | | | | | | | | | | | | | | |||||||||
| Share-based transactions (Note 19) | | | — | | | — | | | — | | | — | | | 92 | | | — | | | — | | | — | | | 92 | |
| Repurchase of Share-based transaction (Note 22) | | | | | | | — | | | 83 | | | (96) | | | | | | | | | (13) | | |||||
| Dividend distribution (Note 18) | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | (121) | | | (121) | |
| | | — | | | — | | | — | | | 83 | | | (4) | | | — | | | — | | | (121) | | | (42) | | |
| Balance, March 31, 2020 | | | 12 | | | — | | | 96,207 | | | 9,827 | | | 19,597 | | | (881) | | | 1,084 | | | (105,722) | | | 20,124 | |
| | | Notes | | | March 31, 2020 | | | March 31, 2019 | | |
| | | | | (US$’000) | | |||||
| CASH FLOWS FROM OPERATING ACTIVITIES | | | | | | | | |||
| Income before taxation | | | | | 13,057 | | | 19,514 | | |
| Adjustments for: | | | | | | | | |||
| Depreciation and amortization | | | 4&5 | | | 18,460 | | | 16,307 | |
| Amortization of warrant asset | | | 20 | | | 551 | | | 465 | |
| Foreign currency translation loss | | | | | 249 | | | 680 | | |
| Share warrants | | | 20 | | | 632 | | | (365) | |
| Phantom expense | | | 19 | | | (196) | | | (333) | |
| Share-based payments | | | 19 | | | 77 | | | 5,232 | |
| Allowance of expected credit losses | | | 7 | | | 101 | | | 159 | |
| Share of profit from investment in joint venture | | | | | (414) | | | (312) | | |
| Loss / (gain) on disposal of fixed assets | | | | | (73) | | | (41) | | |
| Provision for defined benefit scheme | | | | | 134 | | | — | | |
| Impairment of intangibles | | | | | — | | | 163 | | |
| Finance costs | | | | | 7,190 | | | 9,636 | | |
| Decrease / (increase) in trade and other receivables | | | | | 8,154 | | | (16,027) | | |
| Increase in renewal receivables | | | | | — | | | (25,582) | | |
| (Increase) / decrease in prepayments and other assets | | | | | (1,400) | | | (6) | | |
| Decrease in trade and other payables and other liabilities | | | | | (4,921) | | | (3,712) | | |
| Cash generated from / (used in) operations | | | | | 41,601 | | | 5,778 | | |
| Interest paid | | | | | (7,190) | | | (9,270) | | |
| Income taxes paid | | | | | (758) | | | (328) | | |
| Net cash inflow / (outflow) from operating activities | | | | | 33,653 | | | (3,820) | | |
| | | | | | | | ||||
| CASH FLOWS FROM INVESTING ACTIVITIES | | | | | | | | |||
| Purchase of property and equipment | | | | | (4,019) | | | (2,702) | | |
| Purchase of other intangible assets | | | | | (485) | | | (544) | | |
| Return on investment from joint venture | | | | | 309 | | | 96 | | |
| Proceed from sale of assets | | | | | — | | | 79 | | |
| Capital repayment from joint venture | | | | | — | | | 276 | | |
| Net cash used in investing activities | | | | | (4,195) | | | (2,795) | | |
| CASH FLOWS FROM FINANCING ACTIVITIES | | | | | | | | |||
| Proceeds from line of credit | | | | | 107,525 | | | 132,159 | | |
| Repayments of line of credit | | | | | (117,485) | | | (126,502) | | |
| Proceeds from borrowings | | | | | 1,000 | | | 34,333 | | |
| Repayment of borrowings | | | | | (4,806) | | | (3,889) | | |
| Repayment of related party loans | | | | | — | | | (1,200) | | |
| Principal payments on lease obligations | | | | | (8,935) | | | (7,640) | | |
| Repayment of private placement notes | | | | | — | | | (14,500) | | |
| Dividend distribution | | | 18 | | | (121) | | | — | |
| Payment of senior preferred shares | | | | | — | | | (5,972) | | |
| Net cash (outflow) / inflow from financing activities | | | | | (22,822) | | | 6,789 | | |
| Effects of exchange rate difference on cash and cash equivalents | | | | | (38) | | | (256) | | |
| Net increase / (decrease) in cash and cash equivalents | | | | | 6,598 | | | (82) | | |
| Cash and cash equivalents at beginning of the period | | | | | 8,873 | | | 13,519 | | |
| Cash and cash equivalents at end of the period | | | | | 15,471 | | | 13,437 | | |
| Non-cash items | | | | | | | | |||
| New leases | | | | | 24,552 | | | 66,620 | | |
| Issuance of warrants | | | | | 277 | | | — | |
THE GROUP AND ITS OPERATIONS |
2. | BASIS OF PREPARATION |
2.1. | Statement of compliance |
2.2. | Basis of measurement |
3. | ACCOUNTING POLICIES |
• | Market value of common shares / fair market value of warrants |
• | On January 23, 2020, the International Accounting Standards Board (IASB or the Board) issued amendments to IAS 1 Presentation of Financial Statements (the amendments) to clarify that liabilities are classified as either current or non-current, depending on the rights that exist at the end of the reporting period. These amendments should be applied for annual periods beginning on or after January 1, 2022, retrospectively in accordance to IAS 8. The Company is assessing the impact of the amendment and expects that the impact would not have a material impact on the financial statements |
• | On May 28, 2020, the IASB published 'Covid-19-Related Rent Concessions (Amendment to IFRS 16)' amending IFRS 16 to: |
- | provide lessees with an exemption from assessing whether a COVID-19-related rent concession is a lease modification; |
- | require lessees that apply the exemption to account for COVID-19-related rent concessions as if they were not lease modifications; |
- | require lessees that apply the exemption to disclose that fact; and |
- | Require lessees to apply the exemption retrospectively in accordance with IAS 8, but not require them to restate prior period figures. |
4. | OTHER INTANGIBLE ASSETS |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Balance at beginning of period | | | 2,928 | | | 4,181 | |
| Additions | | | 1,524 | | | 622 | |
| Disposal | | | (10) | | | (13) | |
| Impairment charge for the period | | | — | | | (163) | |
| Amortization | | | (1,104) | | | (1,727) | |
| Foreign exchange movements | | | (10) | | | 28 | |
| Balance at end of period | | | 3,328 | | | 2,928 | |
5. | PROPERTY AND EQUIPMENT |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Balance at beginning of period | | | 82,309 | | | 18,899 | |
| Adoption of IFRS 16 | | | — | | | 53,733 | |
| Additions | | | 29,432 | | | 41,650 | |
| Disposals | | | (3,244) | | | (72) | |
| Disposal of subsidiary | | | — | | | (9,450) | |
| Depreciation | | | (17,356) | | | (20,078) | |
| Foreign exchange movements | | | (74) | | | (2,373) | |
| Balance at end of period | | | 91,067 | | | 82,309 | |
5.1. | Right of use assets |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Balance at beginning of period | | | 67,681 | | | 57,280 | |
| Additions | | | 24,552 | | | 33,348 | |
| Disposal - net of depreciation | | | (3,235) | | | (8,481) | |
| Foreign exchange movements | | | (170) | | | (1,648) | |
| Depreciation charge for the period | | | (12,016) | | | (12,818) | |
| Balance at end of period | | | 76,812 | | | 67,681 | |
5.2. | Lease liabilities |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Lease liabilities included in statement of financial position | | | 79,540 | | | 69,234 | |
| Current | | | 12,689 | | | 10,632 | |
| Non Current | | | 66,851 | | | 58,602 | |
6. | OTHER NON-CURRENT ASSETS |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Deposits | | | | | 2,847 | | | 1,930 | | |
| Prepayments | | | 6.1 | | | 930 | | | 909 | |
| Other | | | | | 467 | | | 559 | | |
| | | | | 4,244 | | | 3,398 | |
6.1. | These include prepayments for call centre optimization services which are amortized over 120 months. |
7. | TRADE AND OTHER RECEIVABLES |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Trade receivables | | | | | | | | |||
| Trade receivables - gross | | | | | 56,561 | | | 65,886 | | |
| Less: allowance for credit losses | | | 7.1 | | | (2,073) | | | (2,209) | |
| Trade receivables - net | | | | | 54,488 | | | 63,677 | | |
| Less: receivables attributable to related parties, net | | | | | (680) | | | (652) | | |
| Trade receivables - net closing balance | | | | | 53,808 | | | 63,025 | | |
| | | | | | | | ||||
| Other receivables | | | | | | | | |||
| Prepayments | | | | | 3,003 | | | 3,149 | | |
| Advance Tax | | | | | 1,821 | | | 1,457 | | |
| VAT/Sales Tax receivables | | | | | 1,614 | | | 1,039 | | |
| Other receivables | | | | | 2,030 | | | 1,091 | | |
| Deposits | | | | | 556 | | | 1,373 | | |
| | | | | 9,024 | | | 8,109 | | ||
| | | | | 62,832 | | | 71,134 | |
7.1. | Allowance for credit losses |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Opening balance | | | | | 2,209 | | | 2,244 | | |
| Foreign exchange movements | | | | | (237) | | | (273) | | |
| Loss allowance recognised during the year | | | | | 101 | | | 343 | | |
| Trade receivables written off against allowance | | | | | — | | | (105) | | |
| Closing balance | | | 7.2 | | | 2,073 | | | 2,209 | |
7.2. | Expected credit loss: |
| | | March 31, 2020 | | |||||||||||||||||||
| | | (US$’000) | | |||||||||||||||||||
| | | Not overdue | | | Due: 0 to 30 days | | | Due: 31 - 60 days | | | Due: 61 to 90 days | | | Due: 91 - 180 days | | | Due: over 180 days | | | Total | | |
| Expected credit loss rate | | | — | | | 1% | | | 27% | | | 2% | | | 45% | | | 99% | | | — | |
| Gross carrying amount | | | 51,650 | | | 2,482 | | | 256 | | | 49 | | | 243 | | | 1,881 | | | 56,561 | |
| Lifetime expected credit loss | | | — | | | 31 | | | 69 | | | 1 | | | 109 | | | 1,863 | | | 2,073 | |
| | | June 30, 2019 | | |||||||||||||||||||
| | | (US$’000) | | |||||||||||||||||||
| | | Not overdue | | | Due: 0 to 30 days | | | Due: 31 - 60 days | | | Due: 61 to 90 days | | | Due: 91 - 180 days | | | Due: over 180 days | | | Total | | |
| Expected credit loss rate | | | — | | | 4% | | | 3% | | | 22% | | | 51% | | | 98% | | | — | |
| Gross carrying amount | | | 59,994 | | | 2,316 | | | 1,187 | | | 110 | | | 387 | | | 1,892 | | | 65,886 | |
| Lifetime expected credit loss | | | — | | | 96 | | | 39 | | | 24 | | | 196 | | | 1,854 | | | 2,209 | |
8. | CASH AND CASH EQUIVALENTS |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Balances with banks in: | | | | | | ||
| − current accounts | | | 14,169 | | | 7,079 | |
| − deposit accounts (with a maturity of 3 months or less at inception) | | | 1,288 | | | 1,783 | |
| | | 15,457 | | | 8,862 | | |
| Cash in hand | | | 14 | | | 11 | |
| | | 15,471 | | | 8,873 | |
9. | BORROWINGS |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Long-term other borrowings | | | 9.1 | | | 11,256 | | | 12,993 | |
| Line of credit | | | 9.2 | | | 26,066 | | | 36,026 | |
| | | | | 37,322 | | | 49,019 | | ||
| Less: Current portion of; | | | | | | | | |||
| − long-term other borrowings | | | 9.1 | | | (6,391) | | | (5,809) | |
| − line of credit | | | 9.2 | | | (26,066) | | | (36,026) | |
| Less: Current portion of borrowings | | | | | (32,457) | | | (41,835) | | |
| Non-current portion of borrowings | | | | | 4,865 | | | 7,184 | |
9.1. | Long-term other borrowings |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Financial Institutions | | | | | | | | |||
| IBM Credit LLC | | | 9.1.1 | | | 1,220 | | | 1,924 | |
| Hewlett-Packard Financial Services Co. | | | 9.1.1 | | | 1,046 | | | — | |
| PNC Bank, N.A. | | | 9.1.1 | | | — | | | 188 | |
| IPFS Corporation | | | 9.1.2 | | | — | | | 614 | |
| Heritage Bank of Commerce | | | 9.1.3 | | | 2,000 | | | 1,000 | |
| PNC Term loan | | | 9.1.4 | | | 4,445 | | | 7,111 | |
| First Global Bank Limited Demand Loan | | | 9.1.5 | | | 2,545 | | | 2,156 | |
| | | | | 11,256 | | | 12,993 | | ||
| Less: Current portion of long-term other borrowings | | | | | (6,391) | | | (5,809) | | |
| Non-current portion of long term other borrowings | | | | | 4,865 | | | 7,184 | |
9.1.1. | The Group has financed the purchase of various property and equipment and software during the period March 31, 2020 and the fiscal year ended June 30, 2019 with IBM, PNC, and HPFS. As of March 31, 2020 and June 30, 2019, the Group has financed $5.7 million and $3.6 million, respectively, of assets at interest rates ranging from 6% to 9% per annum. The Company made the total payments of $1.1 million and $1.6 million for the nine months ended March 31, 2020 and for the year ended June 30, 2019. |
9.1.2. | The Group has financed the insurance policies related to property and worker compensation with the IPFS Corporation with an interest rate of 5.7%. The Company made the total payments of $0.6 million and $0.5 million for the nine months ended March 31, 2020 and for the year ended June 30, 2019. |
9.1.3 | In March 2019, HBC Loan Agreement was amended to add a term loan of up to $2.0 million that bears interest at the Prime Rate plus a margin of 2.5%. The term loan is required to be repaid in 36 equal monthly installments (commencing April 2020) and will mature on March 1, 2023. On the term loan maturity date, all amounts owing shall be immediately due and payable. The term loan balance as of March 31, 2020 is $2.0 million (June 30, 2019: $1.0 million). |
9.1.4 | The Company made the total payments of $2.7 million and $3.6 million for the nine months ended March 31, 2020 and for the year ended June 30, 2019. |
9.1.5. | In October 2019, IBEX Jamaica entered into a $0.8 million non- revolving demand loan with First Global Bank Limited. The loan bears a fixed interest rate of 7%. The loan is to be paid in 36 equal monthly instalments. The loan is guaranteed by IBEX Global Limited and secured by substantially all the assets of IBEX Jamaica. The debenture under which IBEX Jamaica granted security over its assets contains limitations on liens, the incurrence of debt and the sale of assets plus the assignment of peril insurance for the replacement value over the charged assets. |
9.2. | Line of credit |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Financial Institutions | | | | | | ||
| PNC Bank, N.A | | | 24,317 | | | 33,521 | |
| Seacoast Business Funding | | | 324 | | | 80 | |
| Heritage Bank of Commerce | | | 1,425 | | | 2,425 | |
| | | 26,066 | | | 36,026 | |
9.3. | Changes in liabilities arising from financing activities: |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Balance of debt, July 1, | | | 118,253 | | | 62,958 | |
| Changes from operating cash flows | | | (1,807) | | | 458 | |
| Changes from financing cash flows | | | (22,701) | | | 12,761 | |
| New assets | | | 23,219 | | | 66,620 | |
| Foreign exchange movement | | | (102) | | | (1,235) | |
| Balance of debt, March 31, | | | 116,862 | | | 141,562 | |
10. | OTHER NON-CURRENT LIABILITIES |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Defined benefit scheme | | | | | 527 | | | 356 | | |
| Warrant liability | | | 20 | | | 1,660 | | | 751 | |
| Phantom stock plan | | | | | 245 | | | 441 | | |
| Other | | | | | 29 | | | 59 | | |
| | | | | 2,461 | | | 1,607 | |
11. | TRADE AND OTHER PAYABLES |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Trade creditors | | | | | 8,549 | | | 9,927 | |
| | | Note | | | March 31, 2020 | | | June 30, 2019 | | |
| | | | | (US$’000) | | |||||
| Income tax payables | | | | | 2,056 | | | 1,467 | | |
| Accrued expenses | | | | | 9,959 | | | 8,105 | | |
| Accrued compensation | | | | | 23,960 | | | 24,061 | | |
| Provision | | | 11.1 | | | — | | | 4,426 | |
| Others | | | | | 809 | | | 371 | | |
| | | | | 45,333 | | | 48,357 | |
11.1. | Represents the provision of legal costs associated with the cost of defense during the nine month periods and full year ended March 31, 2020 and June 30, 2019. Please refer to Note 13.1.1. |
12. | RELATED PARTY TRANSACTIONS |
| | | March 31, 2020 | | |||||||||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | | Due from related parties | | | Due to related parties | | |
| | | (US$’000) | | |||||||||||||
| BPO Solutions, Inc. | | | Related entity | | | — | | | — | | | — | | | 3,608 | |
| Alert Communications, Inc. | | | Related entity | | | 124 | | | — | | | 494 | | | — | |
| TRG Marketing Services, Inc. | | | Related entity | | | — | | | — | | | 19 | | | — | |
| Afiniti International Holdings Limited | | | Related entity | | | 40 | | | 39 | | | — | | | 315 | |
| TRG Holdings, LLC | | | Related entity | | | — | | | — | | | — | | | 1,985 | |
| The Resource Group International Limited | | | Parent | | | — | | | — | | | 163 | | | — | |
| Third Party Lessor | | | Related entity | | | 251 | | | 401 | | | 140 | | | 7 | |
| 3rd Party Client and Internet Services Provider | | | Related entity | | | 539 | | | 53 | | | 541 | | | 153 | |
| IBEX Holdings Executive Leadership | | | Officers | | | — | | | — | | | 307 | | | — | |
| TRG (Private) Limited | | | Related entity | | | — | | | — | | | — | | | 38 | |
| Etelequote | | | Related entity | | | — | | | — | | | 320 | | | — | |
| | | | | 954 | | | 493 | | | 1,984 | | | 6,106 | |
| | | June 30, 2019 | | |||||||||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | | Due from related parties | | | Due to related parties | | |
| | | (US$’000) | | |||||||||||||
| BPO Solutions, Inc. | | | Related entity | | | — | | | — | | | — | | | 3,611 | |
| Alert Communications, Inc. | | | Related entity | | | 150 | | | — | | | 370 | | | — | |
| TRG Marketing Services, Inc. | | | Related entity | | | — | | | — | | | 19 | | | — | |
| Afiniti International Holdings Limited | | | Related entity | | | 54 | | | 70 | | | — | | | 503 | |
| TRG Holdings, LLC | | | Related entity | | | — | | | — | | | — | | | 1,913 | |
| The Resource Group International Limited | | | Parent | | | — | | | — | | | 162 | | | — | |
| | | June 30, 2019 | | |||||||||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | | Due from related parties | | | Due to related parties | | |
| | | (US$’000) | | |||||||||||||
| Third Party Lessor | | | Related entity | | | 342 | | | 77 | | | 201 | | | — | |
| 3rd Party Client and Internet Services Provider | | | Related entity | | | 883 | | | 73 | | | 451 | | | 93 | |
| IBEX Holdings Executive Leadership | | | Officers | | | — | | | — | | | 307 | | | — | |
| TRG (Private) Limited | | | Related entity | | | — | | | — | | | — | | | 49 | |
| Etelequote | | | Related entity | | | — | | | — | | | 258 | | | — | |
| | | | | 1,429 | | | 220 | | | 1,768 | | | 6,169 | |
| | | March 31, 2019 | | |||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | |
| | | (US$’000) | | |||||||
| BPO Solutions, Inc. | | | Related entity | | | — | | | — | |
| Alert Communications, Inc. | | | Related entity | | | 113 | | | — | |
| TRG Marketing Services, Inc. | | | Related entity | | | — | | | — | |
| Afiniti International Holdings Limited | | | Related entity | | | 42 | | | 54 | |
| TRG Holdings, LLC | | | Related entity | | | — | | | — | |
| The Resource Group International Limited | | | Parent | | | — | | | — | |
| Third Party Lessor | | | Related entity | | | 288 | | | 399 | |
| 3rd Party Client and Internet Services Provider | | | Related entity | | | 694 | | | 48 | |
| IBEX Holdings Executive Leadership | | | Officers | | | — | | | — | |
| TRG (Private) Limited | | | Related entity | | | — | | | — | |
| | | | | 1,137 | | | 501 | |
12.1 | Receivable from executive leadership represents the purchase of the shares through RSA (See Note 19.2). |
12.2 | The balance due to TRG Holdings, LLC includes loan principal and interest at March 31, 2020 is $1.5 million ($1.3 million at June 30, 2019) with an interest rate of 15% per annum and shall mature on August 7, 2020. The Loan shall be payable on demand upon the earlier of TRG Holdings, LLC’s demand or an initial public offering of the Company. |
13. | CONTINGENCIES AND COMMITMENTS |
13.1. | Contingencies |
13.1.1. | The significant claims or legal proceedings against subsidiaries of the Group are as follows: |
• | A case was filed in November 2014 in the US District Court of Tennessee as a collective action under the US Fair Labor Standards Act (FLSA) and Tennessee law, alleging that plaintiffs were forced to work without being paid for the “off the clock” time. In December 2014, a similar FLSA collection action case was filed against IBEX Global Solutions in the US District Court for the District of Columbia. In February 2015, the two cases were consolidated in Tennessee (the “Consolidated Action”) and plaintiffs agreed to submit all claims to binding arbitration before the American Arbitration Association. Presently, there are approximately 3,500 individuals who have opted into the FLSA class action claims, and there are pending wage and hour class action claims under various state laws (“Rule 23 Claims”) involving approximately 21,000 potential class action claimants. In April 2019, the parties engaged in a Mediation. On June 14, 2019, the parties entered into a Settlement Agreement, which was approved by the arbitrator on June 19, 2019. Pursuant to the Settlement Agreement, all claimants under both the FLSA and the Rule 23 Claims were required to fill out and send a claim form to the Third-Party Administrator within the claim period ending on October 15, 2019 in order to receive funds under the settlement. Subsequent to June 30, 2019, Ibex funded $3.4 million toward the settlement fund provided under the Settlement Agreement. This amount covered 100% of the possible claims under the FLSA, as well as plaintiffs’ attorney fees, administration costs and service awards. These amounts exclude any amounts for the Rule 23 Claims. Any funds not claimed pursuant to the FLSA portion of the settlement will revert to Ibex. Pursuant to the Settlement Agreement, there is $2.2 million allocated to the settlement of claims for the Rule 23 class members. The exact amount of recovery with respect to the Rule 23 Claims depends upon the claim forms properly and timely returned to the Third-Party Administrator. The claim period closed on October 15, 2019 and as of that date, claim forms properly and timely returned for the Rule 23 Class Members accounted for $1.2 million of the $2.2 million allocated funds for the Rule 23 class. On November 7, 2019, the parties appeared before the Arbitrator and the Arbitrator approved the Final Order. On November 20, 2019, payment was made by the Company to the Qualified Settlement Fund in the amount of $1.2 million for payment in full of all Rule 23 Claims and any Company tax obligations for payments to such individuals, and the matter is effectively closed. |
• | On July 26, 2018, Digital Globe Services, Inc. received an indemnification notice related to AllConnect, Inc. v. Kandela LLC Case No. 2:18-cv-05959SJO (SSx) pending in the U.S. District Court for the Central District of California, Wester Division, relating to patent infringement for certain call center search for services capabilities provided by Digital Globe Services, Inc. under the Dealer Network Agreement entered into in 2014 between Kandela LLC and Digital Globe Services, Inc. via its “BundleDealer.com” portal. On June 03, 2020, AllConnect, Inc. and Kandela LLC entered into a settlement agreement, and Digital Globe Services, Inc. agreed to pay $0.03 million of Kandela LLC’s legal fees and expenses incurred in connection with Kandela LLC’s defense of the matter. |
13.2. | Commitments |
13.2.1. | IBEX Global Solutions Limited has an annual telecommunication service commitment with two of its carriers. The carrier agreement was signed in May 2017 for a three-year term with the minimum annual commitment for $0.6 million and it is expected to be renewed on July 1, 2020. The agreement has a |
13.2.2. | IBEX Global Solutions Limited is also subject to early termination provisions in certain telecommunications contracts, which if enforced by the telecommunications providers, would subject IBEX Global Solutions to the obligation to pay early termination fees. To date, these early termination provisions have not been triggered by IBEX Global Solutions and in most cases would be equal to the unfulfilled terms of the contract. |
13.2.3. | On November 27, 2017, PNC Bank, NA issued an irrevocable standby letter of credit for the amount of $0.4 million in favour of the Group’s subsidiary TRG Customer Solutions, Inc. to the benefit of Digicel (Jamaica) Limited to guarantee the payment of base rent for the property rented by the Group’s subsidiary IBEX Global Jamaica Limited. With effect from March 1, 2018, the amount of the irrevocable standby letter of credit was increased to $0.5 million. The letter of credit was renewed on December 13, 2019 for one year. |
14. | EARNINGS / (LOSS) PER SHARE |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Total - Income attributable to shareholders of the Holding Company | | | 11,575 | | | 11,213 | |
| Continuing operations - Income attributable to shareholders of the Holding Company | | | 11,575 | | | 128 | |
| Total – Income attributable to ordinary shareholders of the company | | | — | | | — | |
| Continuing operations – Income attributable to ordinary shareholders of the company | | | — | | | — | |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| | | | | | |||
| | | (Shares) | | ||||
| Weighted average number of ordinary shares - basic | | | 1,138,140 | | | 849,541 | |
| | | | | | |||
| | | (US$) | | ||||
| Total - Basic earnings per share | | | — | | | — | |
| Continuing operations - Basic earnings per share | | | — | | | — | |
| | | | | | |||
| | | (Shares) | | ||||
| Weighted average number of ordinary shares - diluted | | | 12,822,570 | | | 12,327,625 | |
| | | | | | |||
| | | (US$) | | ||||
| Total - Diluted earnings per share | | | — | | | — | |
| Continuing operations - Diluted earnings per share | | | — | | | — | |
15. | SEGMENT INFORMATION |
15.1. | Revenue from contracts with customers |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Revenue from continuing operations | | | | | | ||
| United States of America | | | 298,201 | | | 274,780 | |
| Others | | | 14,170 | | | 10,087 | |
| Total | | | 312,371 | | | 284,867 | |
| | | | | | |||
| Inter-group revenue | | | | | | ||
| United States of America | | | (3,533) | | | (2,396) | |
| Others | | | (4,583) | | | (2,006) | |
| Revenue from external customers | | | 304,255 | | | 280,465 | |
| | | | | | |||
| Revenue from discontinued operations: | | | | | | ||
| United States of America | | | — | | | 47,419 | |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Pattern of Revenue recognition | | | | | | ||
| − Services transferred at a point in time | | | 35,974 | | | 41,195 | |
| − Services transferred over time | | | 268,281 | | | 239,270 | |
| | | 304,255 | | | 280,465 | |
| | | March 31, 2020 | | | June 30, 2020 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 5,141 | | | 6,365 | |
| Revenue recognized during the period | | | (5,090) | | | (3,763) | |
| Revenue deferred during the period | | | 5,122 | | | 2,539 | |
| Closing balance | | | 5,173 | | | 5,141 | |
| Less: Current portion of deferred revenue | | | (4,729) | | | (4,388) | |
| Non-current portion of deferred revenue | | | 444 | | | 753 | |
16. | OTHER OPERATING COSTS |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Rent and utilities | | | 5,379 | | | 4,812 | |
| Communication | | | 5,609 | | | 5,726 | |
| Maintenance, repairs and improvements | | | 13,721 | | | 8,158 | |
| Traveling and entertainment | | | 7,467 | | | 8,343 | |
| Insurance | | | 1,045 | | | 1,370 | |
| Legal and professional expenses | | | 4,827 | | | 3,871 | |
| Allowance for expected credit losses | | | 101 | | | 159 | |
| Others | | | 6,668 | | | 4,681 | |
| Other Operating Costs - from continued operations | | | 44,817 | | | 37,120 | |
| | | | | | |||
| Other Operating costs from discontinued operations | | | — | | | 2,461 | |
17. | TAX |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Current | | | 1,056 | | | 1,139 | |
| Deferred | | | 426 | | | 7,162 | |
| | | 1,482 | | | 8,301 | |
| | | March 31, 2020 | | | March 31, 2019 | | |
| | | (US$’000) | | ||||
| Income tax expense / (benefit) from continued operations | | | 1,482 | | | 3,496 | |
| Income tax expense / (benefit) from discontinued operations | | | — | | | 4,805 | |
| | | 1,482 | | | 8,301 | |
18. | DIVIDEND DISTRIBUTION |
19. | SHARE OPTION PLANS |
| | | Note | | | March 31, 2020 | | | March 31, 2019 | | |
| | | | | (US$'000) | | | (US$'000) | | ||
| 2017 Stock Plan | | | | | — | | | 4,288 | | |
| 2017 Phantom Plans | | | 19.1 | | | (196) | | | (525) | |
| 2018 Restricted Stock Awards (RSA) | | | 19.2 | | | 77 | | | 276 | |
| | | | | (119) | | | 4,039 | |
19.1. | As of March 31, 2020, the unrecognized compensation expense associated with the phantom stock plan was $0.0 million and it will be recognized over the period of 22 months from the end of March 31, 2020. |
19.2. | 2018 Restricted Share Award Program |
• | 2018 RSA Plan – Non-Executive Management |
• | 2018 RSA Plan Non-Performance – Executive Leadership Team |
• | 2018 RSA Plan Performance – Executive Leadership Team |
| | | March 31, 2020 | | | March 31, 2019 | | |||||||
| | | Weighted average exercise price | | | RSA (Number) | | | Weighted average exercise price | | | RSA (Number) | | |
| | | (US$) | | | (US$) | | |||||||
| RSAs outstanding as of beginning of the period | | | 0.61 | | | 916,929 | | | — | | | — | |
| RSAs granted during the period | | | — | | | — | | | 0.61 | | | 916,929 | |
| RSAs exercised during the period | | | — | | | — | | | — | | | — | |
| RSAs forfeited / cancelled / expired/ repurchased during the period | | | (0.61) | | | (267,804) | | | — | | | — | |
| RSAs outstanding as of end of the period | | | — | | | 649,125 | | | — | | | 916,929 | |
| RSAs exercisable as of end of the period | | | | | 452,351 | | | | | 396,514 | |
| | | March 31, 2020 | | | March 31, 2019 | | |||||||
| | | Weighted average exercise price | | | RSA (Number) | | | Weighted average exercise price | | | RSA (Number) | | |
| | | (US$) | | | (US$) | | |||||||
| RSAs outstanding as of beginning of the period | | | 0.61 | | | 970,693 | | | — | | | — | |
| RSAs granted during the period | | | — | | | — | | | 0.61 | | | 970,693 | |
| RSAs exercised during the period | | | — | | | — | | | — | | | — | |
| RSAs forfeited / cancelled / expired/ repurchased during the period | | | (0.61) | | | (51,974) | | | — | | | — | |
| RSAs outstanding as of end of the period | | | — | | | 918,719 | | | — | | | 970,693 | |
| RSAs exercisable as of end of the period | | | | | 653,717 | | | | | 453,027 | |
• | the consummation of a successful initial public offering on or before December 31, 2019: The restricted shares allotted to this criteria are 170,680. |
• | an initial public offering of the Group’s class A common shares, and thereafter, the average price per share traded in such public market equals or exceeds $17.42 per share at any point in time: The restricted shares allotted to this criteria are 103,264. |
• | meeting specific revenue and EBITDA targets during the period from January 1, 2019 to December 31, 2019: The restricted shares allotted to this criteria are 10,000. |
| | | March 31, 2020 | | | March 31, 2019 | | |||||||
| | | Weighted average exercise price | | | RSA (Number) | | | Weighted average exercise price | | | RSA (Number) | | |
| | | (US$) | | | (US$) | | |||||||
| RSAs outstanding as of beginning of the period | | | 0.61 | | | 485,752 | | | — | | | — | |
| RSAs granted during the period | | | — | | | — | | | 0.61 | | | 485,752 | |
| RSAs exercised during the period | | | — | | | — | | | — | | | — | |
| RSAs forfeited / cancelled / expired/ repurchased during the period | | | (0.61) | | | (201,808) | | | — | | | — | |
| RSAs outstanding as of end of the period | | | — | | | 283,944 | | | — | | | 485,752 | |
| | | | | | | | | | |||||
| RSAs exercisable as of end of the period | | | | | 32,072 | | | | | — | |
20. | WARRANT |
• | If, prior to June 30, 2018, no qualified IPO or qualified valuation event (each as defined in the warrant) occurs, the price was $15.00, |
• | If neither a qualified IPO nor a qualified valuation event has occurred on or prior to June 30, 2018, but a qualified IPO or an M&A event occurs after June 30, 2018 but on or prior to December 31, 2019, the exercise price was the lower of (i) $15.00 and (ii) as applicable: (x) the price established in respect of such IPO; or (y) 85% of the price per warrant share implied by the M&A event. |
• | Level 1 – Instruments valued using quoted prices in active markets are instruments where the fair value can be determined directly from prices which are quoted in active, liquid markets and where the instrument observed in the market is representative |
• | Level 2 – Instruments valued with valuation techniques using observable market data are instruments where the fair value can be determined by reference to similar instruments trading in active markets, or where a technique is used to derive the valuation but where all inputs to that technique are observable. |
• | Level 3 – Instruments valued using valuation techniques using market data which is not directly observable are instruments where the fair value cannot be determined directly by reference to market observable information, and some other pricing technique must be employed. Instruments classified in this category have an element which is unobservable and which has a significant impact on the fair value. |
21. | FAIR VALUE |
| | | March 31, 2020 | | | June 30, 2019 | | |
| | | (US$’000) | | ||||
| Financial assets - amortized cost | | | | | | ||
| Deposits | | | 3,403 | | | 3,303 | |
| Trade receivables | | | 53,808 | | | 63,025 | |
| Other receivable | | | 5,465 | | | 3,587 | |
| Due from related parties | | | 1,984 | | | 1,768 | |
| Cash and cash equivalents | | | 15,471 | | | 8,873 | |
| | | 80,131 | | | 80,556 | | |
| | | | | | |||
| Financial liabilities - amortized cost | | | | | | ||
| Lease liabilities | | | 79,540 | | | 69,234 | |
| Borrowings | | | 37,322 | | | 49,019 | |
| Trade and other payables | | | 21,373 | | | 19,870 | |
| Due to related parties | | | 6,106 | | | 6,169 | |
| | | 144,341 | | | 144,292 | | |
| Financial liabilities - fair value through profit and loss | | | | | | ||
| Warrant liabilities (Note 20) | | | 1,660 | | | 751 | |
22. | SALE OF SUBSIDIARY |
| | | March 31, 2019 | | |
| | | (US$’000) | | |
| Revenue | | | 47,419 | |
| Other operating income | | | 2,445 | |
| Payroll and related costs | | | 15,652 | |
| Share-based payments | | | 861 | |
| Reseller commission and lead expenses | | | 10,207 | |
| Depreciation and amortization | | | 615 | |
| Other operating costs | | | 2,461 | |
| Income from operations | | | 20,068 | |
| Finance expenses | | | (4,178) | |
| Income before taxation | | | 15,890 | |
| Income tax expense | | | (4,805) | |
| Net income for the period from discontinued operations, net of tax | | | 11,085 | |
| | | March 31, 2019 | | |
| | | (US$’000) | | |
| Operating activities | | | (12,391) | |
| Investing activities | | | (646) | |
| Financing activities | | | 12,595 | |
| Net cash out flow from discontinued operations | | | (442) | |
SUBSEQUENT EVENTS |
23.1 | On July 21, 2020, our board of directors approved a one-time dividend of $4.0 million to our shareholders reflecting a portion of the cash generation from the business during fiscal year 2020. The dividend was paid on July 24, 2020 to TRGI, the holder of our Series A preferred share, which is entitled to a dividend preference that expires upon conversion of the Series A preferred share to common shares upon the completion of this offering. The unaudited pro forma consolidated cash and cash equivalents and equity included in the statement of financial position as of March 31, 2020 includes the effects of these one-time dividend payments on a pro forma basis as if such dividend payment had been made at March 31, 2020. |
| | | Notes | | | As of June 30, 2019 | | | As of June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Assets | | | | | | | | |||
| Non-current assets | | | | | | | | |||
| Goodwill | | | 4 | | | 11,832 | | | 11,832 | |
| Other intangible assets | | | 5 | | | 2,928 | | | 4,181 | |
| Property and equipment | | | 6 | | | 82,309 | | | 18,899 | |
| Investment in joint venture | | | 7 | | | 227 | | | 392 | |
| Deferred tax asset | | | 18 | | | 2,517 | | | 5,219 | |
| Renewal receivables | | | 25.1 | | | — | | | 27,284 | |
| Warrant asset | | | 28 | | | 3,316 | | | 3,810 | |
| Other assets | | | 8 | | | 3,398 | | | 3,465 | |
| Total non-current assets | | | | | 106,527 | | | 75,082 | | |
| | | | | | | | ||||
| Current assets | | | | | | | | |||
| Trade and other receivables | | | 9 | | | 71,134 | | | 56,725 | |
| Renewal receivables | | | 25.1 | | | — | | | 8,616 | |
| Deferred expenses | | | | | — | | | 2,624 | | |
| Due from related parties | | | 23 | | | 1,768 | | | 515 | |
| Cash and cash equivalents | | | 10 | | | 8,873 | | | 13,519 | |
| Total current assets | | | | | 81,775 | | | 81,999 | | |
| Total assets | | | | | 188,302 | | | 157,081 | | |
| | | | | | | | ||||
| Equity and liabilities | | | | | | | | |||
| Equity attributable to owners of the parent | | | | | | | | |||
| Share capital | | | 12 | | | 12 | | | 12 | |
| Senior preferred shares | | | 12 | | | — | | | 20,000 | |
| Additional paid-in capital | | | 12 | | | 96,207 | | | 96,207 | |
| Other reserves | | | | | 29,585 | | | 37,795 | | |
| Accumulated deficit | | | | | (117,176) | | | (126,061) | | |
| Total equity | | | | | 8,628 | | | 27,953 | | |
| | | | | | | | ||||
| Non-current liabilities | | | | | | | | |||
| Deferred revenue | | | 11 | | | 753 | | | 708 | |
| Lease liabilities | | | 6.3 | | | 58,602 | | | — | |
| Borrowings | | | 13 | | | 7,184 | | | 9,880 | |
| Deferred tax liability | | | 18 | | | 147 | | | — | |
| Other non-current liabilities | | | 14 | | | 1,607 | | | 2,306 | |
| Total non-current liabilities | | | | | 68,293 | | | 12,894 | | |
| | | | | | | | ||||
| Current liabilities | | | | | | | | |||
| Trade and other payables | | | 15 | | | 48,357 | | | 45,955 | |
| Lease liabilities | | | 6.3 | | | 10,632 | | | — | |
| Borrowings | | | 13 | | | 41,835 | | | 51,876 | |
| Related party loans | | | 23 | | | — | | | 1,200 | |
| Deferred revenue | | | 11 | | | 4,388 | | | 5,657 | |
| Due to related parties | | | 23 | | | 6,169 | | | 11,546 | |
| Total current liabilities | | | | | 111,381 | | | 116,234 | | |
| Total liabilities | | | | | 179,674 | | | 129,128 | | |
| Total equity and liabilities | | | | | 188,302 | | | 157,081 | |
| | | Notes | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Revenue | | | 25 | | | 368,380 | | | 342,200 | |
| | | | | | | | ||||
| Payroll and related costs | | | 26 | | | 254,592 | | | 252,925 | |
| Share-based payments | | | 19 | | | 4,087 | | | 8,386 | |
| Reseller commission and lead expenses | | | | | 27,877 | | | 28,059 | | |
| Depreciation and amortization | | | | | 20,895 | | | 12,182 | | |
| Other operating costs | | | 27 | | | 54,124 | | | 58,425 | |
| Income / (loss) from operations | | | | | 6,805 | | | (17,777) | | |
| | | | | | | | ||||
| Finance expenses | | | 17 | | | (7,709) | | | (3,093) | |
| Loss before taxation | | | | | (904) | | | (20,870) | | |
| | | | | | | | ||||
| Income tax (expense) / benefit | | | 18 | | | (3,615) | | | 108 | |
| Net loss for the year, continuing operations | | | | | (4,519) | | | (20,762) | | |
| Net income on discontinued operation, net of tax | | | 30.3 | | | 15,484 | | | 4,881 | |
| Net income / (loss) for the year | | | | | 10,965 | | | (15,881) | | |
| | | | | | | | ||||
| Other comprehensive income | | | | | | | | |||
| Item that will not be subsequently reclassified to profit or loss | | | | | | | | |||
| Actuarial gain on retirement benefits | | | 14.1 | | | 109 | | | 693 | |
| | | | | | | | ||||
| Item that will be subsequently reclassified to profit or loss | | | | | | | | |||
| Foreign currency translation adjustment | | | | | (316) | | | 182 | | |
| | | | | (207) | | | 875 | | ||
| Total comprehensive income / (loss) for the year | | | | | 10,758 | | | (15,006) | | |
| | | | | | | | ||||
| Net Income / (loss) for the year attributable to: | | | | | | | | |||
| - Shareholders of the Holding Company | | | | | 10,965 | | | (15,881) | | |
| | | | | 10,965 | | | (15,881) | | ||
| Other comprehensive income attributable to: | | | | | | | | |||
| - Shareholders of the Holding Company | | | | | (207) | | | 875 | | |
| | | | | (207) | | | 875 | | ||
| Total comprehensive income / (loss) attributable to: | | | | | | | | |||
| - Shareholders of the Holding Company | | | | | 10,758 | | | (15,006) | | |
| | | | | 10,758 | | | (15,006) | | ||
| | | | | | | | ||||
| | | | | (US$) | | |||||
| Loss per share from continuing operations attributable to the ordinary equity holders of the parent | | | | | | | | |||
| Basic loss per share | | | 20 | | | — | | | — | |
| | | | | | | | ||||
| Diluted loss per share | | | 20 | | | (0.36) | | | (1.85) | |
| | | | | | | | ||||
| Loss per share attributable to the ordinary equity holders of the parent | | | | | | | | |||
| Basic loss per share | | | 20 | | | — | | | — | |
| | | | | | | | ||||
| Diluted loss per share | | | 20 | | | — | | | (1.42) | |
| | | Attributable to shareholders of the Holding Company | | |||||||||||||||||||||||||
| | | Issued, Subscribed and Paid in Capital | | | Other Reserves | | | | ||||||||||||||||||||
| | | Share Capital | | | Senior Preferred Shares | | | Additional Paid in Capital | | | Re- organization Reserve | | | Share Option Plans | | | Foreign Currency Translation Reserve | | | Actuarial gain on defined benefit plan | | | Accumulated Deficit | | | Total Equity Attributable to the Holding Company | | |
| | | (US$’000) | | |||||||||||||||||||||||||
| Balance, July 1, 2017 | | | 12 | | | 20,000 | | | 96,207 | | | 15,849 | | | 7,132 | | | (710) | | | 282 | | | (110,034) | | | 28,738 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Comprehensive income for the year | | | | | | | | | | | | | | | | | | | | |||||||||
| Loss for the year ended June 30, 2018 | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | (15,881) | | | (15,881) | |
| Other Comprehensive Income | | | — | | | — | | | — | | | — | | | — | | | 182 | | | 693 | | | — | | | 875 | |
| Total Comprehensive income / (loss) for the year | | | — | | | — | | | — | | | — | | | — | | | 182 | | | 693 | | | (15,881) | | | (15,006) | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Transactions with Owners | | | | | | | | | | | | | | | | | | | | |||||||||
| Dividend distribution | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | (146) | | | (146) | |
| Share-based transactions | | | — | | | — | | | — | | | — | | | 8,936 | | | — | | | — | | | — | | | 8,936 | |
| Sale of subsidiary | | | — | | | — | | | — | | | 5,431 | | | — | | | — | | | — | | | — | | | 5,431 | |
| | | — | | | — | | | — | | | 5,431 | | | 8,936 | | | — | | | — | | | (146) | | | 14,221 | | |
| Balance, June 30, 2018 (as previously stated) | | | 12 | | | 20,000 | | | 96,207 | | | 21,280 | | | 16,068 | | | (528) | | | 975 | | | (126,061) | | | 27,953 | |
| Adjustment on initial adoption of IFRS 15- Revenue from Contracts with Customers (Note 3.9.1) | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | (2,080) | | | (2,080) | |
| Balance, July 1, 2018 (as restated) | | | 12 | | | 20,000 | | | 96,207 | | | 21,280 | | | 16,068 | | | (528) | | | 975 | | | (128,141) | | | 25,873 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Comprehensive income for the year | | | | | | | | | | | | | | | | | | | | |||||||||
| Profit for the year ended June 30, 2019 | | | — | | | — | | | — | | | — | | | — | | | — | | | — | | | 10,965 | | | 10,965 | |
| Other Comprehensive Income | | | — | | | — | | | — | | | — | | | — | | | (316) | | | 109 | | | — | | | (207) | |
| Total Comprehensive income / (loss) for the year | | | — | | | — | | | — | | | — | | | — | | | (316) | | | 109 | | | 10,965 | | | 10,758 | |
| | | | | | | | | | | | | | | | | | | | ||||||||||
| Transactions with Owners | | | | | | | | | | | | | | | | | | | | |||||||||
| Redemption of senior preferred shares (Note 12.4.1) | | | — | | | (5,972) | | | — | | | — | | | — | | | — | | | — | | | — | | | (5,972) | |
| Sale of subsidiary | | | | | | | | | | | | | | | | | | | | |||||||||
| Net assets of sale of subsidiary (Note 30.3) | | | — | | | (14,028) | | | — | | | (11,536) | | | (2,030) | | | — | | | — | | | — | | | (27,594) | |
| Share-based transactions (Note 19) | | | — | | | — | | | — | | | — | | | 5,563 | | | — | | | — | | | — | | | 5,563 | |
| Balance, June 30, 2019 | | | 12 | | | — | | | 96,207 | | | 9,744 | | | 19,601 | | | (844) | | | 1,084 | | | (117,176) | | | 8,628 | |
| | | Notes | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| CASH FLOWS FROM OPERATING ACTIVITIES | | | | | | | | |||
| Income / (loss) before taxation | | | 29 | | | 19,410 | | | (15,935) | |
| Adjustments for: | | | | | | | | |||
| Depreciation and amortization | | | | | 21,805 | | | 12,419 | | |
| Amortization of warrant asset | | | | | 643 | | | — | | |
| Foreign currency translation loss | | | | | 78 | | | 521 | | |
| Share warrants | | | 22 | | | (364) | | | (3,326) | |
| Phantom expense | | | 19.4 | | | (300) | | | 757 | |
| Share-based payments | | | 19 | | | 5,262 | | | 8,936 | |
| Allowance of expected credit losses | | | 9 | | | 343 | | | 1,048 | |
| Share of profit from investment in joint venture | | | 7 | | | (351) | | | (280) | |
| (Gain) / loss on disposal of fixed assets | | | | | (140) | | | 43 | | |
| Provision for defined benefit scheme | | | 14.1 | | | 129 | | | 310 | |
| Impairment on intangibles | | | 5 | | | 163 | | | — | |
| Finance costs | | | | | 13,383 | | | 5,335 | | |
| (Increase) / decrease in trade and other receivables | | | | | (18,019) | | | 758 | | |
| Increase in renewal receivables | | | | | (35,022) | | | (17,022) | | |
| Decrease in prepayments and other assets | | | | | (173) | | | 1,599 | | |
| Increase in trade and other payables and other liabilities | | | | | 8,997 | | | 4,406 | | |
| Cash generated from / (used in) operations | | | | | 15,844 | | | (431) | | |
| Interest paid | | | | | (13,054) | | | (4,451) | | |
| Income taxes paid | | | | | (588) | | | (865) | | |
| Net cash inflow (outflow) from operating activities | | | | | 2,202 | | | (5,747) | | |
| | | | | | | | ||||
| CASH FLOWS FROM INVESTING ACTIVITIES | | | | | | | | |||
| Purchase of property and equipment | | | 6 | | | (5,612) | | | (5,194) | |
| Purchase of other intangible assets | | | 5 | | | (622) | | | (571) | |
| Return on investment from joint venture | | | 7 | | | 96 | | | 82 | |
| Proceed from sale of assets | | | 30.2 | | | 188 | | | 144 | |
| Cash adjustment from sale of subsidiary to parent company | | | 30.3 | | | (3,554) | | | — | |
| Capital repayment from joint venture | | | 7 | | | 420 | | | 100 | |
| Net cash used in investing activities | | | | | (9,084) | | | (5,439) | | |
| | | | | | | | ||||
| CASH FLOWS FROM FINANCING ACTIVITIES | | | | | | | | |||
| Proceeds from line of credit | | | | | 168,674 | | | 222,750 | | |
| Repayments of line of credit | | | | | (162,851) | | | (216,254) | | |
| Proceeds from borrowings | | | | | 36,617 | | | 1,360 | | |
| Repayment of borrowings | | | | | (6,081) | | | (6,230) | | |
| Repayment of related party loans | | | 23.6 | | | (1,200) | | | (1,000) | |
| Principal payments on lease obligations | | | | | (10,535) | | | (3,163) | | |
| (Repayment) / proceeds of private placement notes | | | 13.2 | | | (14,500) | | | 5,870 | |
| Dividend distribution | | | 21 | | | (1,600) | | | (146) | |
| Payment of senior preferred shares | | | 12.4.1 | | | (5,972) | | | — | |
| Net cash inflow from financing activities | | | | | 2,552 | | | 3,187 | | |
| Effects of exchange rate difference on cash and cash equivalents | | | | | (316) | | | 197 | | |
| Net decrease in cash and cash equivalents | | | | | (4,646) | | | (7,802) | | |
| Cash and cash equivalents at beginning of the period | | | | | 13,519 | | | 21,321 | | |
| Cash and cash equivalents at end of the period | | | | | 8,873 | | | 13,519 | | |
| | | | | | | | ||||
| Non-cash items | | | | | | | | |||
| New leases (2018: finance leases) | | | | | 89,771 | | | 1,857 | | |
| Issuance of warrants | | | 28 | | | (150) | | | (4,291) | |
| Actuarial gain on defined benefit scheme | | | 14.1 | | | (109) | | | (693) | |
| Sale of subsidiary | | | 30.3 | | | 27,594 | | | — | |
THE GROUP AND ITS OPERATIONS |
| Description | | | Location | | | Nature of Business | | | Ownership % | | |||
| 2019 | | | 2018 | | |||||||||
| Subsidiaries | | | | | | | | | | ||||
| IBEX Global Limited | | | Bermuda | | | Holding Company | | | 100% | | | 100% | |
| DGS Limited | | | Bermuda | | | Holding Company | | | 100% | | | 100% | |
| Etelequote Limited (Note 30.3) | | | Bermuda | | | Holding Company | | | —% | | | 100% | |
| iSky Inc. | | | Bermuda | | | Holding Company | | | 100% | | | 100% | |
| iSky Canada Technologies Inc. | | | Canada | | | Market Research | | | 100% | | | 100% | |
2. | BASIS OF PREPARATION |
2.1 | Statement of compliance |
2.2 | Basis of accounting and presentation |
• | To ensure the continuation of the predecessor’s basis in these consolidated financial statements, the assets and liabilities of the Holding Company and its subsidiaries represent the combined values of those assets and liabilities based on the carrying values attributed to the Continuing Business Entities as carried in the books of TRGI. The difference between the consideration transferred and the carrying value of the net assets of the Continuing Business Entities has been taken to equity as a reorganization reserve. |
• | The consolidated statements of profit or loss and other comprehensive loss include the results of each of the Continuing Business Entities and the Holding Company from the earliest date they were under control of the parent. |
| | | June 30, 2017 | | | June 30, 2016 | | | December 31, 2017 (unaudited) | | | December 31, 2016 (unaudited) | | |
| | | US$’000 | | ||||||||||
| Cash flow from financing activities | | | | | | | | | | ||||
| Proceeds from line of credit | | | 176,746 | | | 177,680 | | | 116,859 | | | 75,527 | |
| Repayment from line of credit | | | (171,945) | | | (164,410) | | | (115,988) | | | (76,045) | |
| Net proceeds from line of credit as previously reported | | | 4,801 | | | 13,270 | | | 871 | | | (518) | |
2.2.1 | Re-presentation of segments |
2.3 | Basis of measurement |
2.4 | Functional and presentation currency |
2.5 | Critical accounting estimates and judgements |
• | Impairment of intangibles |
• | Impairment of financial assets |
• | Depreciation and amortization |
• | Market value of common shares / fair market value of warrants |
• | Fair value of the Company’s’ common shares. As the Company’s common shares are not publicly traded, the Company must estimate the fair value of the common shares, as discussed in “Valuations of Common Shares” below. |
• | Volatility. Since there is no trading history for the Company’s common shares, the expected price volatility for the common shares was estimated using the average historical volatility of the shares of our industry peers as of the grant date of the Company’s RSAs over a period of history commensurate with the expected life of the awards. To the extent that volatility of the share price increases in the future, the estimates of the fair value of the awards to be granted in the future could increase, thereby increasing share-based payment expense in future periods. When making the selection of the industry peers to be used in measuring implied volatility of the RSAs, the Company considered the similarity of their products and business lines, as well as their stage of development, size and financial leverage. The Company intends to continue to consistently apply this process using the same or similar public companies until a sufficient amount of historical information regarding the volatility of the Company’s own share price becomes available, or unless circumstances change such that the identified companies are no longer similar to the Company, in which case, more suitable companies whose share prices are publicly available would be utilized in the calculation. |
• | Expected life of the RSAs. The Company calculated the weighted-average expected life of the RSAs to be four years based on management’s best estimates regarding the effect of vesting schedules. RSAs granted may not be sold, pledged, assigned, hypothecated, transferred or disposed of in any manner other than by will or by the laws of descent or distribution. |
• | third-party valuations of the Company’s common shares; |
• | the lack of marketability of Company’s common shares; |
• | the Company’s historical and projected operating and financial performance; |
• | the Company’s introduction of new services; |
• | the Company’s stage of development; |
• | the global economic outlook and its expected impact on the business; |
• | the market performance of comparable companies; and |
• | the likelihood of achieving a liquidity event for the common shares underlying the awards, such as an initial public offering or sale of the Company, given prevailing market conditions. |
• | Legal provisions: |
• | Going Concern: |
• | Training revenue: |
• | Leases: |
• | Staff retirement plans: |
• | Share-based payments: |
• | Provision for taxation: |
3. | SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES |
3.1 | Basis of consolidation |
• | power over the investee, |
• | exposure to variable returns from the investee, and |
• | the ability of the investor to use its power to affect those variable returns. |
• | The size of the company’s voting rights relative to both the size and dispersion of other parties who hold voting rights |
• | Substantive potential voting rights held by the Company and by other parties |
• | Other contractual arrangements |
• | Historic patterns in voting attendance |
• | Joint ventures: where the Group has rights to only the net assets of the joint arrangement |
• | Joint operations: where the Group has both the rights to assets and obligations for the liabilities of the joint arrangement. |
• | The structure of the joint arrangement |
• | The legal form of joint arrangements structured through a separate vehicle |
• | The contractual terms of the joint arrangement agreement |
• | Any other facts and circumstances (including any other contractual arrangements). |
3.2 | Property and equipment |
| Property and equipment | | | Useful economic life | | | Depreciation method | |
| Buildings on freehold land | | | 10 years | | | Straight line | |
| Leasehold improvements | | | 3 - 5 years or life of lease if less | | | Straight line | |
| Furniture, fixture and office equipment | | | 3 - 5 years | | | Straight line | |
| Telecommunications and computer equipment | | | 3 years | | | Straight line | |
| Vehicles | | | 5 years | | | Straight line | |
| Right of Use Assets | | | expected term of lease | | | Straight line | |
• | Measure the lease liability at the date of initial application (DOIA) at the present value of the remaining lease payments based on the lessee’s incremental borrowing rate over the remaining lease term. The lease payments would include fixed payments, variable lease payments based on an index or a rate, residual value guarantees, exercise price for purchase options reasonably certain to be exercised, as well as termination penalties for termination options reasonably certain to be exercised. |
• | Measure the right-of-use (ROU) asset at either of the following amounts: |
○ | as if IFRS 16 has been applied since the inception of the lease but using the incremental borrowing rate on the DOIA; or |
○ | the value of the lease liability (adjusted for any prepaid or accrued lease payments). |
• | Applying single discount rate to a portfolio of leases with reasonably similar characteristics (i.e. similar region, similar class of asset). |
• | Using hindsight in determining the lease term if the contract contains options to extend or terminate the lease. |
• | The lease liability is initially measured at the date of DOIA or commencement date at the present value of the remaining lease payments using the incremental borrowing rate specific to the country, term and currency of the contract. The lease liability is subsequently measured at amortized cost using the effective interest rate method and re-measured (with a corresponding adjustment to the related ROU asset) when there is change in future lease payments in case of renegotiation, change of an index or rate or in case of reassessment of options. Interest on the lease liability is measured on the discount rate. |
• | Weighted average Group’s incremental borrowing rate is 9.8% applied to lease liabilities recognized at the date of initial application. |
• | At inception, the ROU asset comprises the initial lease liability, initial direct costs and the obligation to refurbish the asset, less any incentives granted by the lessors. The ROU asset is depreciated over the shorter of the lease term or the useful life of the underlying asset. The ROU asset is subject to testing for impairment if there is an indicator for impairment, as indicated in Note 3.4. |
| Consolidated Statement of Financial Position - Impact of IFRS 16 at initial adoption | | |||
| | | DR / (CR) | | |
| | | (US$’000) | | |
| Account | | | Impact of adoption of IFRS 16 | |
| Assets | | | | |
| Right-of-use assets - reclassification from prior finance leases at initial adoption | | | 3,547 | |
| Right-of-use assets - recognized at initial adoption | | | 53,733 | |
| Liabilities | | | | |
| Lease liabilities - reclassification from prior finance leases at initial adoption | | | (2,765) | |
| Lease liabilities - recognized at initial adoption | | | (54,191) | |
| Other liabilities | | | 458 | |
| | | | ||
| 1Finance expenses & depreciation | | | (782) | |
| | | | ||
| Equity | | | | |
| Accumulated Deficit | | | — | |
1 | Finance expenses and depreciation of $0.8 million represent the amount of finance leases upon adoption of IFRS 16. |
| Consolidated Statement of Profit or Loss and Comprehensive Income - Impact of IFRS 16 at initial adoption | | |||
| | | DR / (CR) | | |
| | | (US$’000) | | |
| Account | | | Impact of adoption of IFRS 16 | |
| Income Statement | | | | |
| Other operating costs | | | (11,720) | |
| Depreciation and amortization | | | 10,286 | |
| Interest expense | | | 4,021 | |
| Net loss | | | 2,587 | |
| Lease liabilities - Recognized at initial adoption | | |||
| | | (US$’000) | | |
| Operating lease commitments at June 30, 2018 | | | 32,135 | |
| Discounted at the date of initial adoption at weighted average rate of 9.8% | | | 26,228 | |
| Short-term leases not included in lease liabilities | | | (915) | |
| Renewal options not included in commitments | | | 28,055 | |
| Lease not included in commitments | | | 823 | |
| Lease liabilities at July 1, 2018 after initial adoption | | | 54,191 | |
3.3 | Intangible assets |
3.3.1 | Goodwill |
3.3.2 | Other intangible assets |
• | it is technically feasible to develop the product for it to be sold |
• | adequate resources are available to complete the development |
• | there is an intention to complete and sell the product |
• | the Group is able to sell the product |
• | sale of the product will generate future economic benefits, and |
• | expenditure on the project can be measured reliably |
| Intangible Asset | | | Useful economic life | | | Valuation method | |
| Customer lists | | | 5 - 6 years | | | Straight line | |
| Software | | | 3 - 5 years | | | Straight line | |
3.4 | Impairment of non-financial assets |
3.5 | Financial instruments |
3.5.1 | Adoption of IFRS 9, Financial Instruments |
• | Trade receivables, Initial Receivables, Renewal Receivables and contract assets – For the various receivable balances which we maintain with our 3rd party customers, the individual subsidiaries perform an analysis on the collectability of the receivable and apply any applicable reserve which is then recorded through consolidated statements of profits and loss and other comprehensive income. |
• | The Company does perform an overall review on the overall health of the clients and deem that there is no significant risk in a similar fashion that an expected credit loss model would produce. This will include a review of any public information available regarding the customer including, but not limited to, Securities and Exchange Commission (SEC) filings, press releases and analysts commentary. |
3.5.2 | Financial assets |
3.5.3 | Financial liabilities |
3.6 | Renewal receivables |
3.7 | Trade receivables |
3.8 | Cash and cash equivalents |
3.9 | Adoption of IFRS 15 Revenue from Contracts with Customers |
• | Step 1: Identify the contract: The Company determines whether a contract exists between the reporting entity and customers that identifies rights, payment terms, has commercial substance and basis for collectability can be determined. |
• | Step 2: Identify the Performance Obligations: The Company reviews the nature of the goods or service to be rendered in the contract and whether these are distinct. The reporting entity should recognize the revenue when it satisfies the performance obligations. |
• | Step 3: Determine the transaction price: The amount of consideration expected to be received is defined which may be fixed or variable. With variable consideration the reporting entity can reasonably estimate the expected consideration. This step includes consideration of the various criteria which need to be identified and analyzed in determining whether revenues are fixed, variable or both. |
• | Step 4: Allocate the transaction price to the performance obligations in the contracts – Where separate performance obligations exist, the reporting entity allocates and assigns the consideration to the respective performance obligations. |
• | Step 5: Revenue Recognition: Recognize revenue to when the entity satisfies the performance obligations. |
• | Full retrospective approach - Under this approach the standard will be applied retrospectively to each prior reporting period presented in accordance with IAS 8 - Accounting Policies, Changes in Accounting Estimates and Errors. |
• | Cumulative catch-up approach - Retrospectively with cumulative effect of initially applying the standard recognized at the date of initial application. |
3.9.1 | Impact of the adoption of IFRS 15 |
| As of June 30, 2019 | | |||||||||
| | | DR / CR | | |||||||
| | | (US$’000) | | |||||||
| | | IFRS 15 Impact | | |||||||
| Account | | | Excluding impact of IFRS 15 Adoption | | | | | As Reported | | |
| Assets | | | | | | | | |||
| Deferred expenses (ST / LT) | | | 661 | | | (661) | | | — | |
| | | | | | | | ||||
| Liabilities | | | | | | | | |||
| Deferred revenue (ST / LT) | | | (3,386) | | | (1,755) | | | (5,141) | |
| Current tax liability | | | (1,386) | | | (81) | | | (1,467) | |
| | | | | | | | ||||
| Equity | | | | | | | | |||
| Accumulated Deficit | | | 114,679 | | | 2,497 | | | 117,176 | |
| For the year ended June 30, 2019 | | |||||||||
| | | DR / CR | | |||||||
| | | (US$’000) | | |||||||
| | | IFRS 15 Impact | | |||||||
| Account | | | Excluding impact of IFRS 15 Adoption | | | | | As Reported | | |
| | | | | Continuing Operations | | |||||
| Income Statement | | | | | | | | |||
| Revenues & Other income | | | 369,532 | | | 1,152 | | | 368,380 | |
| Payroll and related costs & share-based payments | | | 260,426 | | | (1,747) | | | 258,679 | |
| Other operating costs | | | 110,935 | | | (330) | | | 110,605 | |
| Income tax expense | | | 3,534 | | | 81 | | | 3,615 | |
| Net income | | | (5,363) | | | (844) | | | (4,519) | |
| July 1, 2018 Opening Balance Sheet Adjustment | | |||||||||
| | | DR / CR | | |||||||
| | | (US$’000) | | |||||||
| | | IFRS 15 Impact | | |||||||
| Account | | | June 30, 2018 Excluding impact of IFRS 15 Adoption | | | | | As Reported July 1, 2018 | | |
| Assets | | | | | | | | |||
| Renewal Receivables (ST / LT) | | | 35,900 | | | 220 | | | 36,120 | |
| Initial Commission Receivable | | | (898) | | | 1,041 | | | 143 | |
| Deferred expenses (ST / LT) | | | 2,738 | | | (2,738) | | | — | |
| | | | | | | | ||||
| Liabilities | | | | | | | | |||
| Deferred revenue (ST / LT) | | | (6,365) | | | (603) | | | (6,968) | |
| | | | | | | | ||||
| Equity | | | | | | | | |||
| Accumulated Deficit | | | 126,061 | | | 2,080 | | | 128,141 | |
3.10 | Provisions |
3.11 | Profit or loss from discontinued operations |
3.12 | Retirement benefits |
• | The fair value of plan assets at the reporting date; less |
• | Plan liabilities calculated using the projected unit credit method discounted to its present value using yields available on high quality corporate bonds that have maturity dates approximating to the terms of the liabilities and are denominated in the same currency as the post-employment benefit obligations; less |
• | The effect of minimum funding requirements agreed with scheme trustees |
• | Actuarial gains and losses |
• | Return on plan assets (interest exclusive) |
• | Any asset ceiling effects (interest exclusive) |
3.13 | Share-based payments |
• | The share price. |
• | The strike price. |
• | Volatility determined based on historical prices of our shares. |
• | The duration, which has been estimated as the difference between the valuation date of the warrant plans and final exercise date. |
• | The risk free interest rate. |
3.14 | Warrant Shares |
• | The share price. |
• | The strike price. |
• | Volatility determined based on historical prices of our shares. |
• | The duration, which has been estimated as the difference between the valuation date of the warrant plans and final exercise date. |
• | The risk free interest rate. |
• | the Company’s historical and projected operating and financial performance; |
• | the Company’s introduction of new products and services; |
• | the Company’s completion of strategic acquisitions; |
• | the Company’s stage of development; |
• | the global economic outlook and its expected impact on the Company’s business; and |
• | the market performance of comparable companies. |
3.15 | Income taxes |
• | The initial recognition of goodwill |
• | The initial recognition of an asset or liability in a transaction which is not a business combination and at the time of the transaction affects neither accounting or taxable profit, and |
• | Investments in subsidiaries and jointly controlled entities where the Group is able to control the timing of the reversal of the difference and it is probable that the difference will not reverse in the foreseeable future |
• | The same taxable group company, or |
• | Different group entities which intend either to settle current tax assets and liabilities on a net basis, or to realize the assets and settle the liabilities simultaneously, in each future period in which significant amounts of deferred tax assets or liabilities are expected to be settled or recovered. |
3.16 | Foreign Currency |
3.17 | Offsetting of financial assets and financial liabilities |
3.18 | Dividend |
3.19 | Standards, interpretations and amendments not yet effective |
• | to use updated assumptions to determine current service cost and net interest for the remainder of the period after a plan amendment, curtailment or settlement; and |
• | to recognize in profit or loss as part of past service cost, or a gain or loss on settlement, any reduction in a surplus, even if that surplus was not previously recognized because of the impact of the asset ceiling. |
• | Full retrospective approach – Under this approach, IFRIC 23 will be applied retrospectively to each prior reporting period presented in accordance with IAS 8 – Accounting Policies, Changes in Accounting Estimates and Errors. |
• | Retrospectively with cumulative effect of initially applying IFRIC 23 recognized by adjusting equity on initial application, without adjusting comparatives. |
4. | GOODWILL |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Goodwill as of beginning of the year | | | 11,832 | | | 11,832 | |
| Goodwill acquired during the year | | | — | | | — | |
| Goodwill impaired during the year | | | — | | | — | |
| Goodwill as of end of the year | | | 11,832 | | | 11,832 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| IBEX | | | 11,626 | | | 11,626 | |
| DGS | | | 206 | | | 206 | |
| | | 11,832 | | | 11,832 | |
| | | Average revenue growth rate | | | Average Gross Margin | | | Discount Rate | | | Terminal Growth Rate | | |
| | | % | | | % | | | % | | | % | | |
| June 30, 2019 | | | 5.6 | | | 25.5 | | | 10.6 | | | 5 | |
| June 30, 2018 | | | 6.7 | | | 18.7 | | | 11.5 | | | 5 | |
5. | OTHER INTANGIBLE ASSETS |
| | | Patents | | | Trademarks | | | Customer lists | | | Software | | | Total | | |
| | | (US$’000) | | |||||||||||||
| Cost | | | | | | | | | | | | |||||
| At July 1, 2018 | | | 541 | | | 371 | | | 2,817 | | | 18,348 | | | 22,077 | |
| Additions | | | — | | | — | | | — | | | 622 | | | 622 | |
| Foreign exchange movements | | | — | | | — | | | — | | | 28 | | | 28 | |
| Disposal of subsidiary | | | — | | | — | | | — | | | (534) | | | (534) | |
| At June 30, 2019 | | | 541 | | | 371 | | | 2,817 | | | 18,464 | | | 22,193 | |
| Accumulated amortization and impairment | | | | | | | | | | | | |||||
| At July 1, 2018 | | | 196 | | | — | | | 2,187 | | | 15,513 | | | 17,896 | |
| Disposal of subsidiary | | | — | | | — | | | — | | | (521) | | | (521) | |
| Impairment charge for the year | | | — | | | — | | | 163 | | | — | | | 163 | |
| Amortization charge for the year | | | — | | | — | | | 127 | | | 1,600 | | | 1,727 | |
| At June 30, 2019 | | | 196 | | | — | | | 2,477 | | | 16,592 | | | 19,265 | |
| Net book value | | | | | | | | | | | | |||||
| At June 30, 2019 | | | 345 | | | 371 | | | 340 | | | 1,872 | | | 2,928 | |
| At June 30, 2018 | | | 345 | | | 371 | | | 630 | | | 2,835 | | | 4,181 | |
| | | | | | | | | | | | ||||||
| Cost | | | | | | | | | | | | |||||
| At July 1, 2017 | | | 541 | | | 371 | | | 2,742 | | | 17,921 | | | 21,575 | |
| Additions | | | — | | | — | | | 75 | | | 506 | | | 581 | |
| Foreign exchange movements | | | — | | | — | | | — | | | (5) | | | (5) | |
| Disposal | | | — | | | — | | | — | | | (74) | | | (74) | |
| At June 30, 2018 | | | 541 | | | 371 | | | 2,817 | | | 18,348 | | | 22,077 | |
| Accumulated amortization | | | | | | | | | | | | |||||
| At July 1, 2017 | | | 196 | | | — | | | 1,950 | | | 13,462 | | | 15,608 | |
| Amortization charge for the year | | | — | | | — | | | 237 | | | 2,051 | | | 2,288 | |
| At June 30, 2018 | | | 196 | | | — | | | 2,187 | | | 15,513 | | | 17,896 | |
| Net book value | | | | | | | | | | | | |||||
| At June 30, 2018 | | | 345 | | | 371 | | | 630 | | | 2,835 | | | 4,181 | |
| At June 30, 2017 | | | 345 | | | 371 | | | 792 | | | 4,459 | | | 5,967 | |
| Amortization Rate | | | | | | | 16.67% to 50.00% | | | 20.00% to 33.33% | | | | |||
| Estimated remaining useful life | | | | | | | | | | | | |||||
| Customer Lists | | | | | | | 5 - 6 Years | | | | | | ||||
| Software | | | | | | | 3 - 5 Years | | | | | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Amortization from continued operations | | | 1,722 | | | 2,273 | |
| Amortization from discontinued operations | | | 5 | | | 15 | |
| Total | | | 1,727 | | | 2,288 | |
5.1 | Net book value of software licenses held under finance lease is $0.3 million as of June 30, 2019 (June 30, 2018: $0.2 million). |
5.2 | As of June 30, 2019, Software includes, on a net basis, $0.4 million (June 30, 2018: $0.8 million) capitalized for an internally generated software tool titled as “Clearview”. Management has assessed the useful life of Clearview to be five years. |
5.3 | Trademarks and patents are capitalized at cost of acquisition and are not amortized but are tested for impairment annually. Trademarks and patents have an indefinite life on the grounds of the proven longevity of the trademarks or patents and the Group’s commitment to maintaining those trademarks or patents. |
5.4 | Estimated amortization expense for the next five years is projected to be: |
| | | (USD$) | | |
| 2020 | | | 1.2 millions | |
| 2021 | | | 0.8 millions | |
| 2022 | | | 0.2 millions | |
| 2023 | | | — | |
| 2024 | | | — | |
6. | PROPERTY AND EQUIPMENT |
| | | Buildings | | | Leasehold Improvements | | | Furniture, fixture and equipment | | | Computer Equipment | | | Vehicles | | | Assets under Construction | | | Total | | |
| | | (US$’000) | | |||||||||||||||||||
| Cost | | | | | | | | | | | | | | | | |||||||
| At July 1, 2018 | | | 641 | | | 16,585 | | | 18,456 | | | 39,617 | | | 310 | | | 33 | | | 75,642 | |
| Adoption of IFRS 16 | | | 52,910 | | | — | | | — | | | 623 | | | 200 | | | — | | | 53,733 | |
| At July 1, 2018 - restated | | | 53,551 | | | 16,585 | | | 18,456 | | | 40,240 | | | 510 | | | 33 | | | 129,375 | |
| Additions | | | 30,925 | | | 1,101 | | | 2,453 | | | 4,034 | | | 356 | | | 2,781 | | | 41,650 | |
| Transfer from CWIP | | | — | | | — | | | — | | | 33 | | | — | | | (33) | | | — | |
| Foreign exchange movements | | | (1,599) | | | (64) | | | (219) | | | (456) | | | (35) | | | — | | | (2,373) | |
| Disposal of subsidiary | | | (8,800) | | | (301) | | | (910) | | | (865) | | | (10) | | | — | | | (10,886) | |
| Disposal | | | — | | | (3) | | | (5) | | | (2) | | | (62) | | | — | | | (72) | |
| At June 30, 2019 | | | 74,077 | | | 17,318 | | | 19,775 | | | 42,984 | | | 759 | | | 2,781 | | | 157,694 | |
| | | | | | | | | | | | | | | | ||||||||
| Accumulated depreciation | | | | | | | | | | | | | | | | |||||||
| At July 1, 2018 | | | 225 | | | 10,750 | | | 12,267 | | | 33,226 | | | 275 | | | — | | | 56,743 | |
| Disposal of subsidiary | | | (609) | | | (56) | | | (349) | | | (418) | | | (4) | | | — | | | (1,436) | |
| Charge for the year | | | 10,806 | | | 1,980 | | | 2,411 | | | 4,643 | | | 238 | | | — | | | 20,078 | |
| At June 30, 2019 | | | 10,422 | | | 12,674 | | | 14,329 | | | 37,451 | | | 509 | | | — | | | 75,385 | |
| | | | | | | | | | | | | | | | ||||||||
| Net book value | | | | | | | | | | | | | | | | |||||||
| At June 30, 2019 | | | 63,655 | | | 4,644 | | | 5,446 | | | 5,533 | | | 250 | | | 2,781 | | | 82,309 | |
| At June 30, 2018 | | | 416 | | | 5,835 | | | 6,189 | | | 6,391 | | | 35 | | | 33 | | | 18,899 | |
| | | Buildings | | | Leasehold Improvements | | | Furniture, fixture and equipment | | | Computer Equipment | | | Vehicles | | | Assets under Construction | | | Total | | |
| | | (US$’000) | | |||||||||||||||||||
| Cost | | | | | | | | | | | | | | | | |||||||
| At July 1, 2017 | | | 538 | | | 15,169 | | | 16,869 | | | 35,790 | | | 286 | | | 773 | | | 69,425 | |
| Additions | | | 103 | | | 1,634 | | | 1,963 | | | 3,260 | | | 66 | | | 24 | | | 7,050 | |
| Transfer from CWIP | | | — | | | — | | | — | | | 764 | | | — | | | (764) | | | — | |
| Foreign exchange movements | | | — | | | (209) | | | (319) | | | (189) | | | (3) | | | — | | | (720) | |
| Disposal | | | — | | | (9) | | | (57) | | | (8) | | | (39) | | | — | | | (113) | |
| At June 30, 2018 | | | 641 | | | 16,585 | | | 18,456 | | | 39,617 | | | 310 | | | 33 | | | 75,642 | |
| | | | | | | | | | | | | | | | ||||||||
| Accumulated depreciation | | | | | | | | | | | | | | | | |||||||
| At July 1, 2017 | | | 140 | | | 8,636 | | | 9,447 | | | 28,144 | | | 244 | | | — | | | 46,611 | |
| Charge for the year | | | 85 | | | 2,114 | | | 2,820 | | | 5,082 | | | 31 | | | — | | | 10,132 | |
| At June 30, 2018 | | | 225 | | | 10,750 | | | 12,267 | | | 33,226 | | | 275 | | | — | | | 56,743 | |
| | | | | | | | | | | | | | | | ||||||||
| Net book value | | | | | | | | | | | | | | | | |||||||
| At June 30, 2018 | | | 416 | | | 5,835 | | | 6,189 | | | 6,391 | | | 35 | | | 33 | | | 18,899 | |
| At June 30, 2017 | | | 398 | | | 6,533 | | | 7,422 | | | 7,646 | | | 42 | | | 773 | | | 22,814 | |
| | | | | | | | | | | | | | | | ||||||||
| Depreciation rate | | | 10.00% | | | 20.00% to 33.33% | | | 20.00% to 33.33% | | | 33.33% | | | 20.00% | | | | | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Depreciation from continued operations | | | 19,173 | | | 9,910 | |
| Depreciation from discontinued operations | | | 905 | | | 222 | |
| Total | | | 20,078 | | | 10,132 | |
6.1 | Net book value of assets held under finance lease is as follows: |
| | | Buildings | | | Leasehold Improvements | | | Furniture, fixture and equipment | | | Computer Equipment | | | Vehicles | | | Assets under Construction | | | Total | | |
| | | (US$’000) | | |||||||||||||||||||
| June 30, 2019 | | | — | | | — | | | — | | | — | | | — | | | — | | | — | |
| June 30, 2018 | | | — | | | 392 | | | 2,637 | | | 1,082 | | | 17 | | | — | | | 4,128 | |
6.2 | Right of use assets comprise of: |
| | | Building | | | Leasehold Improvements | | | Furniture, fixture and equipment | | | Computer Equipment | | | Vehicles | | | Assets under Construction | | | Total | | |
| | | (US$’000) | | |||||||||||||||||||
| Right-of-use assets | | | | | | | | | | | | | | | | |||||||
| Balance at July 1, 2018 | | | | | | | | | | | | | | | | |||||||
| Reclassification from prior finance leases at initial adoption | | | — | | | 367 | | | 2,800 | | | 376 | | | 4 | | | — | | | 3,547 | |
| Recognized at initial adoption | | | 52,910 | | | — | | | — | | | 623 | | | 200 | | | — | | | 53,733 | |
| Total | | | 52,910 | | | 367 | | | 2,800 | | | 999 | | | 204 | | | — | | | 57,280 | |
| Additions | | | 30,925 | | | 98 | | | 107 | | | 506 | | | 224 | | | 1,488 | | | 33,348 | |
| Disposal - net of depreciation | | | (8,191) | | | — | | | (225) | | | (65) | | | — | | | — | | | (8,481) | |
| Foreign exchange movements | | | (1,572) | | | 12 | | | 70 | | | (131) | | | (27) | | | — | | | (1,648) | |
| Depreciation charge for the year | | | (10,715) | | | (156) | | | (1,432) | | | (396) | | | (119) | | | — | | | (12,818) | |
| Balance at June 30, 2019 | | | 63,357 | | | 321 | | | 1,320 | | | 913 | | | 282 | | | 1,488 | | | 67,681 | |
6.3 | Lease liabilities: |
| | | June 30, 2019 | | |
| | | (US$’000) | | |
| Lease liabilities included in statement of financial position as of June 30, 2019 | | | 69,234 | |
| Current | | | 10,632 | |
| Non Current | | | 58,602 | |
6.4 | Description of lease activities: |
6.5 | Other lease disclosures: |
6.6 | Security Interest on property and equipment |
7. | INVESTMENT IN JOINT VENTURE |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 392 | | | 294 | |
| Return on investment during the year | | | (96) | | | (82) | |
| Dividend received during the year | | | (420) | | | (100) | |
| Share of profit for the year | | | 351 | | | 280 | |
| Ending balance | | | 227 | | | 392 | |
| | | For the Year Ended | | ||||
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Revenue | | | 2,140 | | | 1558 | |
| Profit after tax | | | 739 | | | 589 | |
| Other comprehensive income | | | — | | | — | |
| Total comprehensive income / (loss) | | | 739 | | | 589 | |
8. | OTHER ASSETS |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Deposits | | | | | 1,930 | | | 1,873 | | |
| Prepayments | | | 8.1 | | | 909 | | | 888 | |
| Other | | | | | 559 | | | 704 | | |
| Other Assets | | | | | 3,398 | | | 3,465 | |
8.1 | These include prepayments for call center optimization services which are amortized over 120 months. |
9. | TRADE AND OTHER RECEIVABLES |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Trade receivables | | | | | | | | |||
| Trade receivables - gross | | | | | 65,886 | | | 52,038 | | |
| Less: Allowance for credit losses | | | 9.1 | | | (2,209) | | | (2,244) | |
| Trade receivables - net | | | | | 63,677 | | | 49,794 | | |
| Less: receivables attributable to related parties, net | | | | | (652) | | | (276) | | |
| Trade receivables - net closing balance | | | | | 63,025 | | | 49,518 | | |
| | | | | | | | ||||
| Other receivables | | | | | | | | |||
| Prepayments | | | | | 3,149 | | | 3,117 | | |
| Advance Tax | | | | | 1,457 | | | 2,390 | | |
| VAT receivables | | | | | 1,039 | | | 334 | | |
| Other receivables | | | | | 1,091 | | | 781 | | |
| Deposits | | | | | 1,373 | | | 585 | | |
| | | | | 8,109 | | | 7,207 | | ||
| | | | | 71,134 | | | 56,725 | |
9.1 | Allowance for credit losses |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 2,244 | | | 3,658 | |
| Foreign exchange movements | | | (273) | | | (81) | |
| Loss allowance recognized during the year | | | 343 | | | 1,048 | |
| Trade receivables written off against allowance | | | (105) | | | (2,381) | |
| Closing balance | | | 2,209 | | | 2,244 | |
9.2 | For discussions associated with the adoption of IFRS 9, see Note 3.5.1 and Note 22. |
10. | CASH AND CASH EQUIVALENTS |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Balances with banks in: | | | | | | ||
| − current accounts | | | 7,079 | | | 12,384 | |
| − deposit accounts (with a maturity of 3 months or less at inception) | | | 1,783 | | | 1,128 | |
| | | 8,862 | | | 13,512 | | |
| Cash in hand | | | 11 | | | 7 | |
| | | 8,873 | | | 13,519 | |
11. | DEFERRED REVENUE |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Deferred revenue | | | 5,141 | | | 6,365 | |
| Less: current portion of deferred revenue | | | (4,388) | | | (5,657) | |
| | | 753 | | | 708 | |
12. | SHARE CAPITAL AND OTHER RESERVES |
12.1 | Authorized share capital |
• | Series A Convertible Preferred (“Series A”) - The maximum number of Series A Convertible Preference Shares shall be one (1) whose holder is The Resource Group International Limited (“TRGI”). |
• | Series B Convertible Preferred (“Series B”) - The maximum number of Series B Convertible Preference Shares shall be 12,512,994.466500, of which 11,083,691.3814 Series B shares are issued and outstanding as of June 30, 2019. |
• | Series C Convertible Preferred (“Series C”, and together with the Series A shares and the Series B Shares, the “Preferred Convertible Shares”) - The maximum number of Series C Convertible Preference Shares shall be 12,639,389.35000 of which 111,986.4786 Series C shares are issued and outstanding as of June 30, 2019. |
• | Class A Common Shares (“Class A”) – The maximum number of Class A shares shall be 79,766,504.249454. There are no Class A shares issued and outstanding as of June 30, 2019. |
• | Class B Common Shares (“Class B”, and together with the Class A shares, the “Common Shares”) - The maximum number Class B shares shall be 2,559,323.13 which are authorized for issuance for the Restricted Share Plan, of which 2,375,374 Class B shares have been issued as of June 30, 2019. |
• | Series A will convert to Series C on a 1:1 basis |
• | Series B will convert to Series C on a 1:1 basis |
• | Series C (including those existing as a result of the above conversions) will then convert to Class A on a pro rata basis based on a specified metric which includes factors such as IPO price and number of preferred shares issued at time of conversion and which will result in each Series C share converting into more than one Class A common share. |
• | Class B will convert to Class A on a 1:1 basis. |
12.2 | Issued, subscribed and paid-in share capital – Pre December 2018 |
12.2.1 | Reverse Share Split |
(i) | each common share, issued and outstanding as of such effective date, was automatically reclassified and changed into 0.895651765436606 common shares, and |
(ii) | each convertible preference share, issued and outstanding as of such effective date, was automatically reclassified and changed into 0.895651765436606 convertible preference shares, in each instance without any further action by our shareholders. |
| | | Pre - Split | | | Post - Split | | |
| | | March 16, 2018 | | ||||
| Weighted average number of shares outstanding - basic and diluted | | | 12,500,002 | | | 11,195,649 | |
| Common shares outstanding | | | 7,750,141 | | | 6,941,427 | |
| Convertible preference shares held by TRGI converting to common shares | | | 4,749,861 | | | 4,254,221 | |
| Outstanding employee share options | | | 1,985,782 | | | 1,778,569 | |
| Warrants associated with Amazon | | | 1,611,944 | | | 1,443,740 | |
| Common shares available for future issuance | | | 2,857,498 | | | 2,559,323 | |
12.3 | Other Reserves |
12.4 | Senior Preferred Shares |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Capital Fund | | | 12.4.1 | | | — | | | 20,000 | |
12.4.1 | At June 30, 2017, in consideration of the cancellation of $20.0 million of the indebtedness under the loan note instrument referred to in Note 23.6, the Group’s subsidiary Etelequote Limited (the Subsidiary) entered into a senior preferred shares subscription agreement (“Agreement”) with a consortium of investors, comprised of 17Capital Fund 3, L.P. and 17Capital Fund 3 Luxembourg S.C.Sp. (“Subscribers”) providing for the purchase by the Subscribers of 1,538,462 non-convertible Senior Preferred Shares. |
• | for redemption date on or before June 06, 2018, $13.00, or |
• | for redemption date after June 06, 2018, the greater of $13.90 and the variable return (as defined in the Agreement). |
• | the variable return provides for an interest rate of 14% until June 2021 and 18% thereafter. |
13. | BORROWINGS |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Obligation under finance leases | | | 13.1 | | | — | | | 2,765 | |
| Long-term other borrowings | | | 13.3 | | | 12,993 | | | 14,289 | |
| Line of credit | | | 13.4 | | | 36,026 | | | 30,202 | |
| Private placement notes | | | 13.2 | | | — | | | 14,500 | |
| | | | | 49,019 | | | 61,756 | | ||
| Less: Current portion of; | | | | | | | | |||
| − obligation under finance leases | | | 13.1 | | | — | | | (1,899) | |
| − long-term other borrowings | | | 13.3 | | | (5,809) | | | (5,275) | |
| − line of credit | | | 13.4 | | | (36,026) | | | (30,202) | |
| − private placement notes | | | 13.2 | | | — | | | (14,500) | |
| Less: Current portion of borrowings | | | | | (41,835) | | | (51,876) | | |
| Non-current portion of borrowings | | | | | 7,184 | | | 9,880 | |
13.1 | Obligation under finance leases |
| | | June 30, 2019 | | ||||
| | | Minimum lease payments | | | Present value of payments | | |
| | | (US$’000) | | ||||
| Within one year | | | — | | | — | |
| After one year but not more than five years | | | — | | | — | |
| Total minimum lease payments | | | — | | | — | |
| Less: amounts representing finance charges | | | — | | | — | |
| Present value of minimum lease payments | | | — | | | — | |
| Current portion shown under current liabilities | | | — | | | — | |
| | | — | | | |
| | | June 30, 2018 | | ||||
| | | Minimum lease payments | | | Present value of payments | | |
| | | (US$’000) | | ||||
| Within one year | | | 2,010 | | | 1,900 | |
| After one year but not more than five years | | | 955 | | | 865 | |
| Total minimum lease payments | | | 2,965 | | | 2,765 | |
| Less: amounts representing finance charges | | | (200) | | | — | |
| Present value of minimum lease payments | | | 2,765 | | | 2,765 | |
| Current portion shown under current liabilities | | | (1,899) | | | (1,899) | |
| | | 866 | | | 866 | |
13.2 | In June and July 2017, e-Telequote Insurance, Inc. issued $9.1 million and 1.0 million respectively, aggregate principal amount of 12.0% Senior Secured Notes due June 12, 2018 (the “2017 ETQ Notes”), guaranteed by TRGI, with an option of early settlement by the borrower. In May 2018, the e-Telequote Insurance Inc. renewed the facility and expanded the loan to $15.0 million on the same terms maturing on May 15, 2019. During the year ended June 30, 2019, the loan notes were paid in full. |
13.3 | Long-term other borrowings |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Financial Institutions | | | | | | | | |||
| IBM Credit LLC | | | 13.3.1 | | | 1,924 | | | 1,020 | |
| Newcore | | | | | — | | | 165 | | |
| PNC Bank, N.A. | | | 13.4.1 | | | 188 | | | 1,077 | |
| IPFS Corporation | | | 13.3.2 | | | 614 | | | — | |
| Heritage Bank of Commerce | | | 13.4.3 | | | 1,000 | | | — | |
| PNC Term loan | | | 13.4.1 | | | 7,111 | | | 10,667 | |
| First Global Bank Limited Demand loan | | | 13.3.3 | | | 2,156 | | | 1,360 | |
| | | | | 12,993 | | | 14,289 | | ||
| Less: Current portion of long-term other borrowings | | | | | (5,809) | | | (5,275) | | |
| Non-current portion of long term other borrowings | | | | | 7,184 | | | 9,014 | |
13.3.1 | The Group has financed the purchase of various property and equipment and software during the fiscal year 2019 and 2018 with IBM, PNC and FGB. As of June 30, 2019 and 2018, the Group has financed $3.6 million and $1.2 million, respectively, of assets at interest rates ranging from 6% to 9% per annum. |
13.3.2 | The Group has financed the insurance policies related to property and worker compensation with the IPFS Corporation with an interest rate of 5.7%. |
13.3.3 | In January 2018, the Group’s subsidiary IBEX Global Jamaica Limited entered into a $1.4 million non-revolving demand loan with First Global Bank Limited. The loan bears interest at a fixed rate of 7.0% per annum for the term of the loan, has a maturity date of January 2023, and is required to be repaid in 54 equal monthly installments (commencing six months after the drawdown date). The loan is |
13.4 | Line of credit |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Financial Institutions | | | | | | | | |||
| PNC Bank, N.A. | | | 13.4.1 | | | 33,521 | | | 27,098 | |
| Seacoast Business Funding | | | 13.4.2 | | | 80 | | | 245 | |
| Heritage Bank of Commerce | | | 13.4.3 | | | 2,425 | | | 2,859 | |
| | | | | 36,026 | | | 30,202 | |
13.4.1 | In November 2013, the Group’s subsidiary TRG Customer Solutions, Inc. entered into a three-year $35.0 million revolving credit facility (as amended, the “PNC Credit Facility”) with PNC Bank, N.A. (“PNC”). In June 2015, the maximum revolving advance amount under the PNC Credit Facility was increased to $40.0 million, with an additional $10.0 million of incremental availability (subject to PNC’s approval and satisfaction of conditions precedent) and the maturity date was extended to May 2020. In December 2018, the PNC Credit Facility maximum revolving advance amount was increased to $45.0 million. In May 2019, the PNC Credit Facility was amended to include the following: the maximum revolving advance amount was increased to $50.0 million, with an additional $10.0 million of availability (in $5.0 million increments) subject to satisfaction of conditions precedent, and the maturity date was extended to May 2023. Borrowings under the PNC Credit Facility bear interest at LIBOR plus a margin of 1.75% and/or at the PNC Commercial Lending Rate for domestic loans. In this agreement, TRG Customer Solutions, Inc. derived value from the choice of interest rates, depending on the rate selected. This value changes in response to the changes in the various interest rates alternatives. Thus, a derivative is embedded within the loan commitment. The part of the value associated with the loan commitment derivative (the embedded derivative part) is derived from the potential interest rate differential between the alternative rates. The PNC Credit Facility is guaranteed by IBEX Global Limited and secured by substantially all the assets of TRG Customer Solutions, Inc. The line of credit balance as of June 30, 2019 is $33.5 million (June 30, 2018: $27.1 million), as presented in Note 13.4. |
13.4.2 | In July 2011, a subsidiary of the Group, iSky, Inc. entered into a purchasing agreement (the “Seacoast Receivables Financing Agreement”) with the predecessor to Seacoast National Bank (“Seacoast”). Pursuant to the Seacoast Receivables Financing Agreement, Seacoast provides payment to iSky, Inc. for up to $1.5 million of accounts receivable owed to iSky, Inc. All payments from Seacoast to iSky, Inc. are subject to a discount of 1.0% for receivables outstanding 30 days or less and an additional 0.5% for each additional 15 days that such receivable is outstanding. The average discount during the fiscal year ended June 30, 2019 was approximately 1.2% (June 30, 2018: 1.3%) of net sales. Under the Seacoast Receivables Financing Agreement, Seacoast may also advance an amount up to 85% of iSky, Inc.’s receivables to iSky, Inc. at a rate of LIBOR plus 7.0%. |
13.4.3 | In March 2015, the Group’s subsidiaries, Digital Globe Services, Inc., Telsat Online Inc. and DGS EDU, LLC entered into a one-year $3.0 million loan and security agreement (the “HBC Loan Agreement”) with Heritage Bank of Commerce (“HBC”). In March 2016, the HBC Loan Agreement was amended to increase the credit line capacity to $5.0 million and extend its maturity date until March 31, 2018, subject to collateral review. In June 2017, the HBC Loan Agreement was amended to add an additional subsidiary, 7 Degrees LLC, as a borrower, along with extending the maturity date until March 31, 2019. In August 2018, the HBC Loan Agreement was amended to increase the accrued account advance rate and certain other terms along with extending the maturity date until March 31, 2021. In January 2019, HBC Loan Agreement was amended to exclude DGS EDU, LLC therefrom pursuant to its sale. Refer to Note 30.2. Borrowings under the HBC Loan Agreement bear interest at the Prime Rate plus a margin of 2.50%. The credit line is secured by substantially all the assets of Digital Globe Services, Inc., Telsat Online Inc., and 7 Degrees LLC. The line of credit balance as of June 30, 2019 was $2.4 million (June 30, 2018: $2.9 million), as presented in Note 13.4. |
13.4.4 | In June 2015, the Group’s subsidiary, TRG Customer Solutions, Inc., entered into a supplier agreement with Citibank, N.A. (the “Citibank Receivables Financing Agreement”). Pursuant to the Citibank Receivables Financing Agreement, Citibank provides payment to TRG Customer Solutions, Inc. for |
13.5 | Changes in liabilities arising from financing activities: |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Balance of debt, July 1, | | | 62,958 | | | 57,948 | |
| Changes from operating cash flows | | | 458 | | | — | |
| Changes from financing cash flows | | | 10,124 | | | 3,333 | |
| New leases (2018: finance leases) | | | 89,771 | | | 1,857 | |
| Non cash item - disposal of subsidiary | | | (43,431) | | | — | |
| Foreign exchange movement | | | (1,627) | | | (180) | |
| Balance of debt, June 30, | | | 118,253 | | | 62,958 | |
13.6 | For discussions associated with the adoption of IFRS 9, see Note 3.5.1. |
14. | OTHER NON-CURRENT LIABILITIES |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Deferred rent - long term | | | | | — | | | 146 | | |
| Defined benefit scheme | | | 14.1 | | | 356 | | | 314 | |
| Warrant liability | | | 28 | | | 751 | | | 965 | |
| Phantom stock plan | | | 19.4 | | | 441 | | | 838 | |
| Other | | | | | 59 | | | 43 | | |
| | | | | 1,607 | | | 2,306 | |
14.1 | Defined benefit scheme |
• | 15 days salary based on the latest salary rate, |
• | cash equivalent to 5 days service incentive leave, and, |
• | one - twelfth of the 13th month’s pay. |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | % | | | % | | |
| Discount rates | | | 5.93% | | | 6.90% | |
| Expected rate of salary increase | | | 3.00% | | | 3.00% | |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Current service cost | | | | | 107 | | | 274 | | |
| Interest on obligation | | | | | 22 | | | 36 | | |
| Total | | | | | 129 | | | 310 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Present value of unfunded defined benefit obligation | | | 356 | | | 314 | |
| Net liability arising from defined benefit obligation | | | 356 | | | 314 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Present value of defined benefit obligation at the beginning of the year | | | 314 | | | 727 | |
| Foreign exchange movements | | | 22 | | | (30) | |
| Current service cost | | | 107 | | | 274 | |
| Interest cost | | | 22 | | | 36 | |
| Actuarial gains | | | (109) | | | (693) | |
| Present value of defined benefit obligation at the end of the year | | | 356 | | | 314 | |
15. | TRADE AND OTHER PAYABLES |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Trade creditors | | | | | 9,927 | | | 13,149 | | |
| Income tax payables | | | | | 1,467 | | | 1,740 | | |
| Accrued expenses | | | | | 8,105 | | | 7,272 | | |
| Accrued compensation | | | 15.1 | | | 24,061 | | | 20,709 | |
| Provision | | | 15.2 | | | 4,426 | | | 1,682 | |
| Others | | | | | 371 | | | 1,403 | | |
| | | | | 48,357 | | | 45,955 | |
15.1 | Accrued compensation includes payroll and related costs as of June 30, 2019. |
15.2 | Represents the provision related to the legal settlement during the year ended June 30, 2019 and provision of legal settlement associated with the cost of defense during the year June 30, 2018. Please refer to Note 16.1.1. |
16. | CONTINGENCIES AND COMMITMENTS |
16.1 | Contingencies |
16.1.1 | The significant claims or legal proceedings against subsidiaries of the Group are as follows: |
16.2 | Commitments |
16.2.1 | IBEX Global Solutions Limited has an annual telecommunication service commitment with two of its carriers. The carrier agreement was signed in May 2017 for a three-year term with the minimum annual commitment for $0.6 million. The agreement has a provision for an early termination at its one-year anniversary with a sixty day written notice. A second carrier agreement was signed in August 2017 for a three-year term with minimum annual commitment for $1.1 million. |
16.2.2 | IBEX Global Solutions Limited is also subject to early termination provisions in certain telecommunications contracts, which if enforced by the telecommunications providers, would subject IBEX Global Solutions to the obligation to pay early termination fees. To date, these early termination provisions have not been triggered by IBEX Global Solutions and in most cases would be equal to the unfulfilled terms of the contract. |
16.2.3 | On November 27, 2017, PNC Bank, NA issued an irrevocable standby letter of credit for the amount of $0.4 million in favor of the Group’s subsidiary TRG Customer Solutions, Inc. to the benefit of Digicel (Jamaica) Limited to guarantee the payment of base rent for the property rented by the Group’s subsidiary IBEX Global Jamaica Limited. With effect from March 1, 2018, the amount of irrevocable standby letter of credit was increased to $0.5 million. |
16.2.4 | On January 19, 2018, PNC Bank, NA issued an irrevocable standby letter of credit for the amount of $0.3 million in favor of TRG Customer Solutions, Inc. d/b/a IBEX Global Solutions to the benefit of First Global Bank Limited to guarantee the payment of loan received by the Group’s subsidiary IBEX Global Jamaica Limited. This letter of credit expired on July 19, 2018, as allowed by the agreement with First Global Bank. |
17. | FINANCE EXPENSES |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Interest on borrowings | | | 2,858 | | | 1,955 | |
| Factoring Fees | | | 242 | | | 280 | |
| Finance charges on finance lease assets | | | — | | | 492 | |
| Finance charges - right of use assets | | | 4,394 | | | — | |
| Bank charges | | | 215 | | | 366 | |
| Total | | | 7,709 | | | 3,093 | |
| | | | | | |||
| Finance expenses from discontinued operations | | | 5,674 | | | 2,243 | |
18. | INCOME TAXES |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Current tax expense for the year | | | 815 | | | 773 | |
| Deferred tax expense / (benefit) for the year | | | 7,630 | | | (827) | |
| Total | | | 8,445 | | | (54) | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Income tax expense / (benefit) from continued operations | | | 3,615 | | | (108) | |
| Income tax expense from discontinued operations | | | 4,830 | | | 54 | |
| Total | | | 8,445 | | | (54) | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Deductible temporary differences: | | | | | | ||
| − Provisions and write-offs against accounts receivable | | | 204 | | | 279 | |
| − Unpaid accrued expenses / compensation | | | 530 | | | 3,629 | |
| − Deferred revenue and credits | | | 31 | | | 38 | |
| − Net operating losses | | | 1,998 | | | 10,504 | |
| − Property, plant and equipment | | | 508 | | | 336 | |
| − Lease liability (right of use assets) | | | 6,768 | | | — | |
| − Intangible assets | | | — | | | 402 | |
| | | 10,039 | | | 15,188 | | |
| Taxable temporary differences: | | | | | | ||
| − Deferred revenue | | | — | | | (8,970) | |
| − Property, plant and equipment | | | (49) | | | — | |
| − Right of use assets | | | (6,581) | | | — | |
| − Intangible assets | | | (1,039) | | | (999) | |
| | | (7,669) | | | (9,969) | | |
| Net deferred tax assets / (liability) | | | 2,370 | | | 5,219 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening deferred tax assets / (liability) | | | 5,219 | | | (949) | |
| Deferred tax (expense) / benefits | | | (7,630) | | | 827 | |
| Foreign exchange and other rate differences | | | (49) | | | — | |
| Sale of subsidiary | | | 4,830 | | | 5,341 | |
| Net deferred tax assets / (liability) | | | 2,370 | | | 5,219 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Unused tax losses | | | 29,285 | | | 29,611 | |
| Deductible temporary differences | | | 2,188 | | | 4,529 | |
| Unused tax losses and deductible differences - unrecognized | | | 31,473 | | | 34,140 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Profit / (Loss) for the year | | | 10,965 | | | (15,881) | |
| Income tax expense / (benefit) | | | 8,445 | | | (54) | |
| Net profit / (loss) before income tax | | | 19,410 | | | (15,935) | |
| | | June 30, 2019 | | | June 30, 2019 | | | June 30, 2018 | | | June 30, 2018 | | |
| | | (%) | | | (US$’000) | | | (%) | | | (US$’000) | | |
| Income tax (benefit) using the applicable tax rate | | | 21% | | | 4,230 | | | 28% | | | (4,470) | |
| State taxes (net of federal tax effect) | | | 5% | | | 1,073 | | | 4% | | | (583) | |
| Effect of tax and exchange rates in foreign jurisdictions | | | 5% | | | 1,043 | | | -19% | | | 3,033 | |
| Foreign subsidiaries taxed at lower rate or tax exempt | | | -2% | | | (380) | | | -28% | | | 4,525 | |
| Non-deductible expenses / exempt income | | | 2% | | | 470 | | | 1% | | | 93 | |
| Cancellation of legacy ESOP plan | | | 15% | | | 3,104 | | | —% | | | — | |
| Effect of disposal of subsidiaries | | | -2% | | | (403) | | | -3% | | | 505 | |
| Prior year provision / other items | | | —% | | | 73 | | | -1% | | | 128 | |
| Change in unrecognized temporary differences | | | -4% | | | (765) | | | 21% | | | (3,285) | |
| | | 41.5% | | | 8,445 | | | 0.3% | | | (54) | |
19. | SHARE OPTION PLANS |
19.1 | Predecessor Stock Plan |
19.1.1 | IBEX stock plan 2013 |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | — | | | — | | | 1.68 | | | 4,028,746 | |
| Options granted during the period | | | — | | | — | | | — | | | — | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | — | | | (1.68) | | | (4,028,746) | |
| Options outstanding as of end of the period | | | — | | | — | | | — | | | — | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | | | — | | | | | — | |
19.1.2 | e-Telequote stock option plan |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | — | | | — | | | 0.05 | | | 39,700,000 | |
| Options granted during the period | | | — | | | — | | | — | | | — | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | — | | | (0.05) | | | (39,700,000) | |
| Options outstanding as of end of the period | | | — | | | — | | | — | | | — | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | | | — | | | | | — | |
19.1.3 | DGS Limited stock plan option |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | — | | | — | | | 1.50 | | | 1,131,730 | |
| Options granted during the period | | | — | | | — | | | — | | | — | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | — | | | (1.50) | | | (1,131,730) | |
| Options outstanding as of end of the period | | | — | | | — | | | — | | | — | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | | | — | | | | | — | |
19.2 | 2017 IBEX Stock Plan |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | 6.81 | | | 1,633,170 | | | — | | | — | |
| Options granted during the period | | | — | | | — | | | 6.81 | | | 1,778,569 | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | (6.81) | | | (1,633,170) | | | (6.81) | | | (145,399) | |
| Options outstanding as of end of the period | | | — | | | — | | | — | | | 1,633,170 | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | | | — | | | | | 628,356 | |
• | the consummation of a successful initial public offering on or before December 31, 2018; and |
• | meeting specific revenue targets during the period from January 1, 2018 to December 31, 2018. |
19.3 | IBEX group Phantom stock option plan |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | — | | | — | | | 1.79 | | | 875,625 | |
| Options granted during the period | | | — | | | — | | | — | | | — | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | — | | | (1.79) | | | (875,625) | |
| Options outstanding as of end of the period | | | — | | | — | | | — | | | — | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | | | — | | | | | — | |
19.4 | Phantom Stock Plans |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | 6.81 | | | 105,546 | | | — | | | — | |
| Options granted during the period | | | — | | | — | | | 6.81 | | | 105,546 | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | (66,377) | | | — | | | — | |
| Options outstanding as of end of the period | | | 6.81 | | | 39,169 | | | 6.81 | | | 105,546 | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | 6.81 | | | 33,543 | | | 6.81 | | | 63,522 | |
| | | 2019 | | | 2018 | | |||||||
| | | Weighted average exercise price | | | Share Options (Number) | | | Weighted average exercise price | | | Share Options (Number) | | |
| | | (US$) | | | | | (US$) | | | | |||
| Options outstanding as of beginning of the period | | | 6.81 | | | 77,129 | | | — | | | — | |
| Options granted during the period | | | — | | | — | | | 6.81 | | | 77,129 | |
| Options exercised during the period | | | — | | | — | | | — | | | — | |
| Options forfeited / cancelled / expired during the period | | | — | | | (61,723) | | | — | | | — | |
| Options outstanding as of end of the period | | | 6.81 | | | 15,406 | | | 6.81 | | | 77,129 | |
| | | | | | | | | | |||||
| Options exercisable as of end of the period | | | 6.81 | | | 8,450 | | | 6.81 | | | 8,065 | |
| Exercise price or range US$ | | | Number | | | Options outstanding Weighted average remaining life (years) | | | Weighted average exercise price US$ | | | Number | | | Options outstanding Weighted average remaining life (years) | | | Weighted average exercise price US$ | |
| 6.81 | | | 21,032 | | | 0.81 | | | 6.81 | | | 41,994 | | | 1.83 | | | 6.81 | |
19.5 | 2018 Restricted Share Program |
| | | 2019 | | ||||
| | | Grant Date Fair Market Value | | | RSA (Number) | | |
| | | (US$) | | | | ||
| RSAs outstanding as of beginning of the period | | | — | | | — | |
| RSAs granted during the period | | | 0.61 | | | 2,373,374 | |
| RSAs exercised during the period | | | — | | | — | |
| RSAs forfeited/cancelled/expired during the period | | | — | | | — | |
| RSAs outstanding as of end of the period | | | 0.61 | | | 2,373,374 | |
| | | | | | |||
| RSAs vested as of end of the period | | | 0.61 | | | 956,835 | |
• | the consummation of a successful initial public offering on or before December 31, 2019; |
• | there is an initial public offering of the Group’s class A common shares, and thereafter, the average price per share traded in such public market equals or exceeds $17.42 per share at any point in time; and |
• | meeting specific revenue and EBITDA targets during the period from January 1, 2019 to December 31, 2019. |
20. | EARNINGS PER SHARE |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Total - Profit / (loss) attributable to shareholders of the Holding Company | | | 10,965 | | | (15,881) | |
| Continuing operations - Loss attributable to shareholders of the Holding Company | | | (4,519) | | | (20,762) | |
| | | | | | |||
| Total – Profit / (loss) attributable to ordinary shareholders of the company | | | — | | | — | |
| Continuing operations – Profit / (loss) attributable to ordinary shareholders of the company | | | — | | | — | |
| | | | | | |||
| | | (Shares) | | ||||
| Weighted average number of ordinary shares - basic | | | 956,835 | | | — | |
| | | | | | |||
| | | (US$) | | ||||
| Total - Basic earnings loss per share | | | — | | | — | |
| Continuing operations - Basic loss per share | | | — | | | — | |
| | | | | | |||
| | | (Shares) | | ||||
| Weighted average number of ordinary shares - diluted | | | 12,461,182 | | | 11,195,649 | |
| | | | | | |||
| | | (US$) | | ||||
| Total - Diluted earnings per share | | | — | | | (1.42) | |
| Continuing operations - Diluted loss per share | | | (0.36) | | | (1.85) | |
21. | DIVIDEND DISTRIBUTION |
22. | FINANCIAL INSTRUMENTS AND RELATED DISCLOSURES |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Financial assets - amortized cost | | | | | | ||
| Deposits | | | 3,303 | | | 2,458 | |
| Trade receivables | | | 63,025 | | | 49,518 | |
| Other receivables | | | 3,587 | | | 3,505 | |
| Due from related parties | | | 1,768 | | | 515 | |
| Cash and cash equivalents | | | 8,873 | | | 13,519 | |
| | | 80,556 | | | 69,515 | | |
| Financial liabilities - amortized cost | | | | | | ||
| Lease liabilities | | | 69,234 | | | — | |
| Borrowings | | | 49,019 | | | 61,756 | |
| Trade and other payables | | | 19,870 | | | 23,232 | |
| Related Party Loans | | | — | | | 1,200 | |
| Due to related parties | | | 6,169 | | | 11,546 | |
| | | 144,292 | | | 97,734 | | |
| Financial liabilities – fair value through profit and loss | | | | | | ||
| Warrant liabilities (Note 28) | | | 751 | | | 965 | |
| | | 751 | | | 965 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 965 | | | — | |
| Fair Value Adjustment | | | (364) | | | (3,326) | |
| Warrants vested during the year | | | 150 | | | 4,291 | |
| Closing balance | | | 751 | | | 965 | |
• | Level 1: quoted (unadjusted) prices in active markets for identical assets and liabilities; |
• | Level 2: other techniques for which all inputs which have a significant effect on the recorded fair value are observable, either directly or indirectly; and |
• | Level 3: techniques which use inputs that have a significant effect on the recorded fair value that are not based on observable market data. |
| | | | | June 30, 2019 | | | June 30, 2018 | | ||
| | | | | (US$’000) | | |||||
| Financial liabilities – fair value through profit and loss | | | Fair value hierarchy | | | | | | ||
| Warrant liabilities (Note 28) | | | Level 3 | | | 751 | | | 965 | |
| | | | | 751 | | | 965 | |
22.1 | Market risk |
22.1.1 | Interest rate risk |
22.1.2 | Foreign currency exchange risk |
• | Transaction foreign currency risk is the exchange risk associated with the time delay between entering into a contract and settling it. Greater time differences exacerbate transaction foreign currency risk, as there is more time for the two exchange rates to fluctuate. |
• | Translation foreign currency risk is the risk that the Group’s non-U.S. Dollar assets and liabilities will change in value as a result of exchange rate changes. Monetary assets and liabilities are valued and translated into U.S. Dollars at the applicable exchange rate prevailing at the applicable date. Any adverse valuation moves due to exchange rate changes at such time are charged directly and could impact our financial position and results of operations. For the purposes of preparing the consolidated financial statements, the Group convert subsidiaries’ financial statements as follows: |
Statements of financial position are translated into U.S. Dollars from local currencies at the period-end exchange rate, shareholders’ equity is translated at historical exchange rates prevailing on the transaction date and income and cash flow statements are translated at average exchange rates for the period. |
22.2 | Credit risk |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| AA | | | 670 | | | 880 | |
| AA- | | | 3,081 | | | 4,178 | |
| A-1+ | | | 212 | | | 206 | |
| A-1 | | | 123 | | | 168 | |
| A+ | | | 847 | | | 5,241 | |
| A | | | 265 | | | 125 | |
| A- | | | 102 | | | 2,702 | |
| A2 | | | — | | | — | |
| A3 | | | — | | | — | |
| BBB+ | | | 2,201 | | | — | |
| BBB | | | 1,361 | | | — | |
| BBB- | | | — | | | 19 | |
| Non - Rated | | | 11 | | | — | |
| Total | | | 8,873 | | | 13,519 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Financial assets - amortized cost | | | | | | ||
| Deposits | | | 3,303 | | | 2,458 | |
| Trade receivables | | | 63,025 | | | 49,518 | |
| Other receivables | | | 3,587 | | | 3,505 | |
| Due from related parties | | | 1,768 | | | 515 | |
| Cash and cash equivalents | | | 8,873 | | | 13,519 | |
| | | 80,556 | | | 69,515 | |
| | | 2019 | | ||||||||||
| | | Revenue | | | Trade debts gross | | |||||||
| | | Amount (US$ ‘000) | | | % of total | | | Amount (US$ ‘000) | | | % of total | | |
| Client 1 | | | 74,835 | | | 20% | | | 10,770 | | | 16% | |
| Client 2 | | | 67,094 | | | 18% | | | 13,716 | | | 21% | |
| Client 3 | | | 44,509 | | | 12% | | | 9,042 | | | 14% | |
| Subtotal | | | 186,438 | | | 51% | | | 33,528 | | | 51% | |
| Others | | | 181,942 | | | 49% | | | 32,358 | | | 49% | |
| | | 368,380 | | | 100% | | | 65,886 | | | 100% | | |
| | | | | | | | | | |||||
| Revenue from discontinued operations | | | 64,740 | | | — | | | — | | | — | |
| | | 2018 | | ||||||||||
| | | Revenue | | | Trade debts gross | | |||||||
| | | Amount (US$ ‘000) | | | % of total | | | Amount (US$ ‘000) | | | % of total | | |
| Client 1 | | | 78,663 | | | 23% | | | 10,432 | | | 20% | |
| Client 2 | | | 63,233 | | | 18% | | | 11,250 | | | 22% | |
| Client 3 | | | 52,837 | | | 15% | | | 6,586 | | | 12% | |
| Subtotal | | | 194,733 | | | 57% | | | 28,268 | | | 54% | |
| Others | | | 147,467 | | | 43% | | | 23,770 | | | 46% | |
| | | 342,200 | | | 100% | | | 52,038 | | | 100% | | |
| | | | | | | | | | |||||
| Revenue from discontinued operations | | | 34,871 | | | — | | | — | | | — | |
| | | June 30, 2019 | | |||||||||||||||||||
| | | (US$’000) | | |||||||||||||||||||
| | | Not overdue | | | Due: 0 to 30 days | | | Due: 31 - 60 days | | | Due: 61 to 90 days | | | Due: 91 - 180 days | | | Due: over 180 days | | | Total | | |
| Expected credit loss rate | | | — | | | 4% | | | 3% | | | 22% | | | 51% | | | 98% | | | — | |
| Gross carrying amount | | | 59,994 | | | 2,316 | | | 1,187 | | | 110 | | | 387 | | | 1,892 | | | 65,886 | |
| Lifetime expected credit loss | | | — | | | 96 | | | 39 | | | 24 | | | 196 | | | 1,854 | | | 2,209 | |
| | | June 30, 2018 | | |||||||||||||||||||
| | | (US$’000) | | |||||||||||||||||||
| | | Not overdue | | | Due: 0 to 30 days | | | Due: 31 - 60 days | | | Due: 61 to 90 days | | | Due: 91 - 180 days | | | Due: over 180 days | | | Total | | |
| Expected credit loss rate | | | — | | | 11% | | | 22% | | | 14% | | | 30% | | | 84% | | | — | |
| Gross carrying amount | | | 48,197 | | | 492 | | | 784 | | | 109 | | | 115 | | | 2,341 | | | 52,038 | |
| Lifetime expected credit loss | | | — | | | 56 | | | 172 | | | 15 | | | 35 | | | 1,966 | | | 2,244 | |
22.3 | Liquidity risk |
| | | June 30, 2019 | | ||||||||||
| | | Less than 1 year | | | 1 - 3 years | | | 4 - 5 years | | | Total | | |
| | | (US$’000) | | ||||||||||
| Deposits | | | 1,373 | | | 1,930 | | | — | | | 3,303 | |
| Trade receivables | | | 63,025 | | | — | | | — | | | 63,025 | |
| Other receivables | | | 3,587 | | | — | | | — | | | 3,587 | |
| Due from related parties | | | 1,768 | | | — | | | — | | | 1,768 | |
| Cash and cash equivalents | | | 8,873 | | | — | | | — | | | 8,873 | |
| Subtotal | | | 78,626 | | | 1,930 | | | — | | | 80,556 | |
| Lease liability | | | 15,954 | | | 27,136 | | | 52,526 | | | 95,616 | |
| Long - term other borrowings | | | 5,933 | | | 6,694 | | | 964 | | | 13,591 | |
| Line of credit | | | 36,026 | | | — | | | — | | | 36,026 | |
| Trade and other payables | | | 19,870 | | | — | | | — | | | 19,870 | |
| Due to related parties | | | 6,169 | | | — | | | — | | | 6,169 | |
| Subtotal | | | 83,952 | | | 33,830 | | | 53,490 | | | 171,272 | |
| Net liquidity position | | | (5,326) | | | (31,900) | | | (53,490) | | | (90,716) | |
| | | June 30, 2018 | | ||||||||||
| | | Less than 1 year | | | 1 - 3 years | | | 4 - 5 years | | | Total | | |
| | | (US$’000) | | ||||||||||
| Deposits | | | 585 | | | 1,873 | | | — | | | 2,458 | |
| Trade receivables | | | 49,518 | | | — | | | — | | | 49,518 | |
| Other receivables | | | 3,505 | | | — | | | — | | | 3,505 | |
| Due from related parties | | | 515 | | | — | | | — | | | 515 | |
| Cash and cash equivalents | | | 13,519 | | | — | | | — | | | 13,519 | |
| Subtotal | | | 67,642 | | | 1,873 | | | — | | | 69,515 | |
| Obligation under finance leases | | | 2,010 | | | 955 | | | — | | | 2,965 | |
| Long - term other borrowings | | | 5,696 | | | 5,163 | | | 4,382 | | | 15,241 | |
| Line of credit | | | 30,202 | | | — | | | — | | | 30,202 | |
| Private placement notes | | | 16,300 | | | — | | | — | | | 16,300 | |
| Convertible loan note | | | 805 | | | — | | | — | | | 805 | |
| Trade and other payables | | | 22,969 | | | — | | | — | | | 22,969 | |
| Due to related parties | | | 11,546 | | | — | | | — | | | 11,546 | |
| Subtotal | | | 89,528 | | | 6,118 | | | 4,382 | | | 100,028 | |
| Net liquidity position | | | (21,886) | | | (4,245) | | | (4,382) | | | (30,513) | |
23. | TRANSACTION WITH RELATED PARTIES |
| | | June 30, 2019 | | |||||||||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | | Due from related parties | | | Due to related parties | | |
| | | (US$’000) | | |||||||||||||
| BPO Solutions, Inc. | | | Related entity | | | — | | | — | | | — | | | 3,611 | |
| Alert Communications, Inc. | | | Related entity | | | 150 | | | — | | | 370 | | | — | |
| TRG Marketing Services, Inc. | | | Related entity | | | — | | | — | | | 19 | | | — | |
| Afiniti International Holdings Limited | | | Related entity | | | 54 | | | 70 | | | — | | | 503 | |
| TRG Holdings, LLC | | | Related entity | | | — | | | — | | | — | | | 1,913 | |
| The Resource Group International Limited | | | Parent | | | — | | | — | | | 162 | | | — | |
| Third Party Lessor | | | Related entity | | | 342 | | | 77 | | | 201 | | | — | |
| 3rd Party Client and Internet Services Provider | | | Related entity | | | 883 | | | 73 | | | 451 | | | 93 | |
| IBEX Holdings Executive Leadership | | | Officers | | | — | | | — | | | 307 | | | — | |
| TRG (Private) Limited | | | Related entity | | | — | | | — | | | — | | | 49 | |
| Etelequote | | | Related entity | | | — | | | — | | | 258 | | | — | |
| | | | | 1,429 | | | 220 | | | 1,768 | | | 6,169 | |
| | | June 30, 2018 | | |||||||||||||
| | | Relationship with related party | | | Service delivery revenue | | | Service delivery expense | | | Due from related parties | | | Due to related parties | | |
| | | (US$’000) | | |||||||||||||
| BPO Solutions, Inc. | | | Related entity | | | — | | | 1,287 | | | — | | | 3,600 | |
| Alert Communications, Inc. | | | Related entity | | | 66 | | | — | | | 220 | | | — | |
| TRG Marketing Services, Inc. | | | Related entity | | | — | | | — | | | 19 | | | — | |
| Afiniti International Holdings Limited | | | Related entity | | | 109 | | | 68 | | | — | | | 367 | |
| TRG Holdings, LLC | | | Related entity | | | — | | | — | | | — | | | 232 | |
| The Resource Group International Limited | | | Parent | | | — | | | — | | | — | | | 7,134 | |
| Third Party Lessor | | | Related entity | | | 291 | | | 485 | | | 178 | | | 40 | |
| 3rd Party Client and Internet Services Provider | | | Related entity | | | 1,100 | | | 65 | | | 98 | | | 16 | |
| TRG (Private) Limited | | | Related entity | | | — | | | — | | | — | | | 157 | |
| | | | | 1,566 | | | 1,905 | | | 515 | | | 11,546 | |
23.1 | Service delivery revenue and expenses are incurred by the Group in the ordinary course of business. These transactions were executed on mutually agreed terms. These represent call center and back office support services provided to subsidiaries of the Group. |
23.2 | A Senior executive within one of our vendors serves on the Board of our Controlling Shareholder. The Group maintains a lease on office space along with having a client relationship between Virtual World and the aforementioned company. |
23.3 | A Senior executive within one of our customers serves as a Board member of our IBEX Senegal subsidiary. The Group maintains both a vendor and a client relationship with this company. |
23.4 | The balance due to TRG Holdings, LLC includes loan of $1.3 million to the Holding Company with an interest rate of 15% per annum and shall mature in the year ending June 30, 2020. |
23.5 | A Senior executive within one of our vendors serves as a board of our DGS Group. The Group maintains a lease on office space with this Company. |
23.6 | RELATED PARTY LOANS |
• | Principal: $0.5 million |
• | Maturity: May, 2019 |
• | Interest: 12% |
23.7 | Receivable from executive leadership represents the purchase of the shares through RSA (See Note 19.5) |
24. | CAPITAL RISK MANAGEMENT |
25. | SEGMENT INFORMATION |
25.1 | Revenue from contracts with customers |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Revenue from continuing operations: | | | | | | ||
| United States of America | | | 367,541 | | | 339,054 | |
| Others | | | 7,302 | | | 7,849 | |
| Total1 | | | 374,843 | | | 346,903 | |
| Inter-group revenue | | | (6,463) | | | (4,703) | |
| Revenue from external customers | | | 368,380 | | | 342,200 | |
| | | | | | |||
| Revenue from discontinued operations: | | | | | | ||
| United States of America | | | 64,740 | | | 34,871 | |
1 | Includes impact of adoption of IFRS 15 for the year ended June 30, 2019. See Note 3.9.1 for details. |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Pattern of Revenue recognition | | | | | | ||
| − Services transferred at a point in time | | | 52,897 | | | 57,080 | |
| − Services transferred over time | | | 315,483 | | | 285,120 | |
| | | 368,380 | | | 342,200 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 6,365 | | | 6,496 | |
| Revenue recognized during the year | | | (3,763) | | | (4,036) | |
| Revenue deferred during the year | | | 2,539 | | | 3,905 | |
| Closing balance | | | 5,141 | | | 6,365 | |
| | | FY2020 | | | FY2021 | | | FY2022 | | | Total | | |
| | | (US$’000) | | ||||||||||
| Deferred Revenue expected to be recognized | | | 4,131 | | | 931 | | | 79 | | | 5,141 | |
| | | June 26, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Opening balance | | | 35,900 | | | 18,141 | |
| Revenue recognized during the year | | | 45,916 | | | 22,391 | |
| Cash receipts during the year | | | (9,633) | | | (4,632) | |
| Closing balance | | | 72,183 | | | 35,900 | |
25.2 | Non-current assets by location |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| United States of America | | | 38,830 | | | 52,530 | |
| Others | | | 65,180 | | | 17,333 | |
| Total1 | | | 104,010 | | | 69,863 | |
1 | Excludes deferred tax asset. |
26. | Payroll and related costs |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Salaries and other employee costs | | | 216,617 | | | 213,252 | |
| Social security and other taxes | | | 37,333 | | | 38,457 | |
| Retirement - contribution plan | | | 513 | | | 906 | |
| Pensions - defined benefit scheme | | | 129 | | | 310 | |
| Total payroll and related costs | | | 254,592 | | | 252,925 | |
| | | | | | |||
| Payroll and related costs from discontinued operations | | | 22,182 | | | 14,380 | |
26.1 | Remuneration of Key Management Personnel |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Salaries and other employee costs | | | 566 | | | 1,684 | |
| Share - based payments | | | 760 | | | 3,099 | |
| Total remuneration of key management personnel | | | 1,326 | | | 4,783 | |
27. | OTHER OPERATING COSTS |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Rent and utilities | | | | | 6,272 | | | 16,868 | | |
| Communication | | | | | 7,546 | | | 8,175 | | |
| Maintenance, repairs and improvements | | | | | 11,956 | | | 9,534 | | |
| Traveling and entertainment | | | | | 10,378 | | | 9,690 | | |
| Insurance | | | | | 1,731 | | | 1,556 | | |
| Legal and professional expenses | | | 27.1 | | | 9,241 | | | 7,274 | |
| Allowance for trade receivables | | | | | 237 | | | 575 | | |
| Others | | | | | 6,763 | | | 4,753 | | |
| Other Operating Costs | | | | | 54,124 | | | 58,425 | | |
| | | | | | | | ||||
| Other Operating costs from discontinued operations | | | | | 3,241 | | | 3,581 | |
27.1 | This includes non-recurring legal expenses (including settlements) of $4.2 million for the year ended June 30, 2019 and $1.6 million and listing costs of $1.4 million for the year ended June 30, 2018. |
28. | WARRANT |
• | If, prior to June 30, 2018, no qualified IPO or qualified valuation event (each as defined in the warrant) occurs, the price will be $15.00, |
• | If a neither a qualified IPO not a qualified valuation event has occurred on or prior to June 30, 2018, but a qualified IPO or an M&A event occurs after June 30, 2018 but on or prior to December 31, 2019, the exercise price would be the lower of (i) $15.00 and (ii) as applicable: (x) the price established in respect of such IPO; or (y) 85% of the price per warrant share implied by the M&A event. |
• | Level 1 – Instruments valued using quoted prices in active markets are instruments where the fair value can be determined directly from prices which are quoted in active, liquid markets and where the instrument observed in the market is representative. |
• | Level 2 – Instruments valued with valuation techniques using observable market data are instruments where the fair value can be determined by reference to similar instruments trading in active markets, or where a technique is used to derive the valuation but where all inputs to that technique are observable. |
• | Level 3 – Instruments valued using valuation techniques using market data which is not directly observable are instruments where the fair value cannot be determined directly by reference to market – observable information, and some other pricing technique must be employed. Instruments classified in this category have an element which is unobservable and which has a significant impact on the fair value. |
29. | RECONCILIATION OF PROFIT / LOSS BEFORE TAX |
| | | Note | | | June 30, 2019 | | | June 30, 2018 | | |
| | | | | (US$’000) | | |||||
| Net profit / (loss) after tax | | | | | 10,965 | | | (15,881) | | |
| Income tax expense / (benefit) from continued operations | | | 18 | | | 3,615 | | | (108) | |
| Income tax expense from discontinued operations | | | 30.3 | | | 4,830 | | | 54 | |
| Total income / (loss) before taxation | | | | | 19,410 | | | (15,935) | |
30. | HOLDING COMPANY INDIRECT SUBSIDIARIES |
| | | | | | | Ownership % | | ||||||
| Description | | | Location | | | Nature of Business | | | 2019 | | | 2018 | |
| IBEX Global Solutions Limited | | | England | | | Holding company | | | 100% | | | 100% | |
| IBEX Global Bermuda Limited | | | Bermuda | | | Call center | | | 100% | | | 100% | |
| Lovercius Consultants Limited | | | Cyprus | | | Call center | | | 100% | | | 100% | |
| IBEX Global Europe S.a.r.l. | | | Luxembourg | | | Tech support services | | | 100% | | | 100% | |
| IBEX Global ROHQ | | | Philippines | | | Regional HQ | | | 100% | | | 100% | |
| TRG Customer Solutions Inc. (TRG CS) (dba as IBEX Global Solutions) | | | USA | | | Call center | | | 100% | | | 100% | |
| TRG Customer Solutions (Canada), Inc. | | | Canada | | | Call center | | | 100% | | | 100% | |
| TRG Marketing Solutions Limited | | | England | | | Call center | | | 100% | | | 100% | |
| Virtual World (Private) Limited | | | Pakistan | | | Call center | | | 100% | | | 100% | |
| IBEX Philippines, Inc. | | | Philippines | | | Call center | | | 100% | | | 100% | |
| IBEX Global Solutions (Philippines) Inc. | | | Philippines | | | Call center | | | 100% | | | 100% | |
| TRG Customer Solutions (Philippines) Inc. | | | Philippines | | | Call center | | | 100% | | | 100% | |
| IBEX Customer Solutions Senegal S.A. (formerly TRG Senegal SA.) | | | Senegal | | | Call center | | | 100% | | | 100% | |
| IBEX Global Solutions (Private) Limited | | | Pakistan | | | Call center | | | 100% | | | 100% | |
| IBEX Global MENA FZE | | | Dubai | | | Call center | | | 100% | | | 100% | |
| IBEX I.P. Holdings Ireland Limited | | | Ireland | | | Holding company | | | 100% | | | 100% | |
| IBEX Global Bermuda Limited | | | Bermuda | | | Call center | | | 100% | | | 100% | |
| IBEX Global Solutions Nicaragua SA | | | Nicaragua | | | Call center | | | 100% | | | 100% | |
| IBEX Global St. Lucia Limited | | | St. Lucia | | | Holding company | | | 100% | | | 100% | |
| IBEX Global Jamaica Limited | | | Jamaica | | | Call center | | | 100% | | | 100% | |
| IBEX Global Solutions France SARL | | | France | | | Call center | | | 100% | | | 100% | |
| | | | | | | Ownership % | | ||||||
| Description | | | Nature of Business | | | Location | | | 2019 | | | 2018 | |
| Digital Globe Services, Inc. | | | USA | | | Internet marketing for residential cable services | | | 100% | | | 100% | |
| Telsat Online, Inc. | | | USA | | | Internet marketing for non - cable telco services | | | 100% | | | 100% | |
| DGS Worldwide Marketing Limited | | | Cyprus | | | Holding company and global marketing | | | 100% | | | 100% | |
| DGS (Pvt.) Limited | | | Pakistan | | | Call center and support services | | | 100% | | | 100% | |
| DGS EDU LLC | | | USA | | | Internet marketing for the education industry | | | 100% | | | 100% | |
| DGS Auto LLC | | | USA | | | Motor vehicle licensing | | | 100% | | | 100% | |
| 7 Degrees LLC | | | USA | | | Digital marketing agency | | | 100% | | | 100% | |
| | | | | | | Ownership % | | ||||||
| Description | | | Location | | | Nature of Business | | | 2019 | | | 2018 | |
| Lakeball LLC (Note 7) | | | USA | | | Internet Marketing for commercial cable services | | | 47.5% | | | 47.5% | |
30.1 | TRGI delisted IBEX and DGS from the Alternative Investment Market (“AIM”) London Stock Exchange by making a tender offer and acquiring 9,823,288 shares in Digital Globe Services Limited in November 2016 and 11,439,642 shares in IBEX Global Solutions Limited in December 2016. |
30.2 | On February 1, 2019, a subsidiary, Digital Globe Services, Inc.(“DGS Inc.”), agreed with a third party purchaser to sell the assets of DGS EDU, LLC for $0.4 million of which 50% of the proceeds, or $0.2 million, was paid in cash and the remainder was established as a promissory note between the purchaser and DGS Inc. |
• | Maturity Date: February 2020 |
• | Interest Rate: 8% compounded monthly |
• | Payment: No less than the greater of: |
○ | the accrued but unpaid interest as of the monthly payment date; or |
○ | 75% of the total receivables actually collected by the purchaser on all accounts arising from DGS Edu, LLC in the month prior to the due date of the monthly payment. |
30.3 | On June 26, 2019, the Group transferred 7,813,493 ordinary shares par value $0.0001 per share of Etelequote Limited to its majority shareholder, The Resource Group International Limited. In consideration of the share transfer, TRGI has agreed to waive $47.9 million of the $86.2 million in aggregate preference amount to which the Series C Preference Shares held by it are entitled upon a voluntary or involuntary liquidation, dissolution or winding up, being an amount equal to the purchase price for the share transfer. Such Series C Preference Shares are therefore entitled to receive in preference $38.3 million of any proceeds from a voluntary or involuntary liquidation, dissolution or winding up after Series A holders and Series B holders receive their respective entitlements. |
| | | As of June 26, 2019 | | |
| | | (US$’000) | | |
| Assets | | | | |
| Property and equipment and Intangibles | | | 9,463 | |
| Renewal receivables | | | 72,183 | |
| Trade and other receivables | | | 1,129 | |
| Cash and cash equivalents | | | 3,554 | |
| Total assets | | | 86,329 | |
| | | | ||
| Liabilities | | | | |
| Borrowings & Financing | | | 43,431 | |
| Trade and other payables | | | 9,977 | |
| Related party loans | | | — | |
| Other Liabilities | | | 5,327 | |
| Total liabilities | | | 58,735 | |
| | | | ||
| Net Assets | | | 27,594 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Revenue | | | 64,740 | | | 34,871 | |
| Other operating income | | | 2,923 | | | 1,487 | |
| | | | | | |||
| Payroll and related costs | | | 22,182 | | | 14,380 | |
| Share-based payments | | | 875 | | | 1,299 | |
| Reseller commission and lead expenses | | | 14,467 | | | 9,683 | |
| Depreciation and amortization | | | 910 | | | 237 | |
| Other operating costs | | | 3,241 | | | 3,581 | |
| Income from operations | | | 25,988 | | | 7,178 | |
| | | | | | |||
| Finance expenses | | | (5,674) | | | (2,243) | |
| Income before taxation | | | 20,314 | | | 4,935 | |
| | | | | | |||
| Income tax expense | | | (4,830) | | | (54) | |
| Net income for the period from discontinued operations net of tax | | | 15,484 | | | 4,881 | |
| | | June 30, 2019 | | | June 30, 2018 | | |
| | | (US$’000) | | ||||
| Operating activities | | | (13,396) | | | (7,208) | |
| Investing activities | | | (867) | | | (158) | |
| Financing activities | | | 12,720 | | | 4,709 | |
| Net cash flow from discontinued operations | | | (1,543) | | | (2,657) | |
30.4 | These consolidated financial statements were authorized for issue by the Chairman of IBEX Limited on behalf of the Board of Directors of IBEX Limited, on December 20, 2019. The re-presentation of segments information to present in notes 2.2.1, 3.9 and 25, the previously disclosed two segments of customer management and customer acquisition, on a single segment basis as Business Process Outsource (BPO) were approved by the Chairman on behalf of Board of Directors on July 28, 2020. |
Citigroup | | | RBC Capital Markets | | | Baird |
| | | | |||
SunTrust Robinson Humphrey | | | | | Piper Sandler |
Item 6. | Indemnification of Directors and Officers. |
Item 7. | Recent Sales of Unregistered Securities. |
• | 322,599 common shares held by Mr. Jeffrey Cox were converted into 319,373.4456 Series B shares and 3,225.9944 Series C preferred shares. |
• | 478,115 common shares held by Mr. Anthony Solazzo were converted into 473,333.8797 Series B shares and 4,781.1503 Series C preferred shares. |
• | 6,140,713 common shares and 4,254,221.39 preference shares held by TRGI were converted into 1.0000 Series A share, 10,290,984.0561 Series B shares and 103,949.3339 Series C preferred shares. |
Item 8. | Exhibits and Financial Statement Schedules. |
(a) | The following exhibits are filed as part of this Registration Statement: |
| Exhibit Number | | | Description | |
| | | Form of Underwriting Agreement. | | |
| | | Memorandum of Association. | | |
| | | Bye-laws. | | |
| | | Form of Amended and Restated Bye-laws to be effective upon the closing of this offering. | | |
| | | Amended and Restated Certificate of Designation, Preferences and Rights of Convertible Preference Shares. | | |
| | | Certificate of Designation, Preferences and Rights of Series A Convertible Preference Shares | | |
| | | Certificate of Designation, Preferences and Rights of Series B Convertible Preference Shares | | |
| | | Certificate of Designation, Preferences and Rights of Series C Convertible Preference Shares | | |
| | | Opinion of ASW Law Limited, Bermuda counsel to the Registrant, as to the validity of the common shares being offered. | | |
| | | Opinion of ASW Law Limited, Bermuda counsel to the Registrant, as to certain Bermuda tax matters. | | |
| | | Opinion of DLA Piper LLP (US), U.S. counsel to the Registrant, as to certain U.S. tax matters. | | |
| | | Registration Rights Agreement, dated as of September 15, 2017, by and between IBEX Limited and The Resource Group International Limited. | | |
| | | Stockholders’ Agreement, dated as of September 15, 2017, by and between IBEX Limited and The Resource Group International, Limited. | | |
| | | Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | First Amendment, dated May 21, 2014, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Second Amendment, dated October 2, 2014, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Third Amendment, dated February 23, 2015, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Fourth Amendment, dated June 19, 2015, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Fifth Amendment, dated June 26, 2015, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Sixth Amendment, dated June 30, 2015, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | |
| Exhibit Number | | | Description | |
| | | Seventh Amendment, dated November 7, 2016, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Eighth Amendment, dated November 18, 2016, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Ninth Amendment, dated January 22, 2018, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Tenth Amendment, dated December 1, 2018, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Eleventh Amendment, dated April 26, 2019, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Twelfth Amendment, dated May 31, 2019, to the Revolving Credit and Security Agreement, dated November 8, 2013, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, and Heritage Bank of Commerce. | | |
| | | First Amendment, dated March 31, 2016, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, and Heritage Bank of Commerce | | |
| | | Second Amendment, dated June 2, 2017, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, and Heritage Bank of Commerce and 7 Degrees LLC | | |
| | | Third Amendment, dated November 27, 2017, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, and Heritage Bank of Commerce and 7 Degrees LLC | | |
| | | Fourth Amendment, dated August 6, 2018, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, and Heritage Bank of Commerce and 7 Degrees LLC | | |
| | | Fifth Amendment, dated January 31, 2019, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., DGS EDU, LLC, 7 Degrees LLC and Heritage Bank of Commerce | | |
| | | Sixth Amendment, dated March 18, 2019, to Loan and Security Agreement, dated March 31, 2015, by and among Digital Globe Services, Inc., TelsatOnline Inc., 7 Degrees LLC and Heritage Bank of Commerce | | |
| | | Letter Agreement (Interest Rate Swap), dated June 7, 2019, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Letter Agreement (Interest Rate Swap), dated June 7, 2019, by and between TRG Customer Solutions, Inc. and PNC Bank, N.A. | | |
| | | Supplemental Debenture, dated November 11, 2018, issued to First Global Bank Limited | | |
| | | Second Supplemental Debenture, dated January 24, 2019, issued to First Global Bank Limited | | |
| | | Third Supplemental Debenture, dated March 27, 2020, issued to First Global Bank Limited | | |
| | | Share Transfer and Exchange Agreement, dated June 28, 2017, by and among The Resource Group International Limited, Etelequote Plc., Anthony Solazzo and Forward March Limited. | | |
| | | Share Transfer and Exchange, dated June 28, 2017, by and among Forward March Limited, DGS Limited and Jeffrey Cox. | | |
| | | Profit Share Agreement, dated June 30, 2016, by and between Jeffrey Cox and DGS Ltd. | | |
| | | First Amendment, dated November 1, 2017, to the Profit Share Agreement, dated June 30, 2016, by and between Jeffrey Cox and DGS Ltd. | | |
| | | Profit Share Agreement, dated June 30, 2019, by and between Jeffrey Cox and DGS Ltd. | | |
| | | Share Sale and Purchase Agreement, dated June 26, 2019, by and between IBEX Holdings Limited and The Resource Group International Limited | | |
| | | IBEX Holdings Limited Amended 2017 Stock Plan | |
| Exhibit Number | | | Description | |
| | | IBEX Holdings Limited 2018 Restricted Share Plan | | |
| | | Form of Restricted Share Agreement (A) | | |
| | | Form of Restricted Share Agreement (B) | | |
| | | IBEX Holdings Limited UK Sub-Plan of the 2018 Restricted Share Plan | | |
| | | 2020 Long Term Incentive Plan, dated as of May 20, 2020 | | |
| | | Second Amended and Restated Warrant, dated November 13, 2017, issued to Amazon.com NV Investment Holdings LLC (amended December 28, 2018) | | |
| | | First Amendment to Second Amended and Restated Warrant, dated November 13, 2017, issued to Amazon.com NV Investment Holdings LLC (amended December 17, 2019) | | |
| | | Form of director agreement. | | |
| | | Form of executive employment agreement. | | |
| | | Form of director indemnification agreement. | | |
| | | Subsidiaries of IBEX Limited. | | |
| | | Consent of BDO LLP, independent registered public accounting firm. | | |
| | | Consent of ASW Law Limited (included in Exhibit 5.1). | | |
| | | Consent of ASW Law Limited (included in Exhibit 8.1). | | |
| | | Consent of DLA Piper LLP (US) (included in Exhibit 8.2). | | |
| | | Powers of Attorney (included in the signature pages hereto). | | |
| | | Power of Attorney (Fiona Beck) | | |
| | | Representation pursuant to Item 8.A.4 of Form 20-F. | |
# | Previously filed. |
* | Certain information in this exhibit has been excluded pursuant to Regulation S-K, Item 601(b)(10). Such excluded information is not material and would likely cause competitive harm to the registrant if publicly disclosed. |
** | Certain schedules and exhibits to this agreement have been omitted pursuant to Item 601(a)(5) of Regulation S-K. A copy of any omitted schedule and/or exhibit will be furnished supplementally to the SEC upon request. |
Item 9. | Undertakings. |
(a) | The undersigned registrant hereby undertakes to provide to the underwriters at the closing specified in the underwriting agreement, certificates in such denominations and registered in such names as required by the underwriters to permit prompt delivery to each purchaser. |
(b) | Insofar as indemnification for liabilities arising under the Securities Act may be permitted to directors, officers and controlling persons of the registrant pursuant to the foregoing provisions, or otherwise, the registrant has been advised that in the opinion of the SEC such indemnification is against public policy as expressed in the Securities Act and is, therefore, unenforceable. In the event that a claim for indemnification against such liabilities (other than the payment by the registrant of expenses incurred or paid by a director, officer or controlling person of the registrant in the successful defense of any action, suit or proceeding) is asserted by such director, officer or controlling person in connection with the securities being registered, the registrant will, unless in the opinion of its counsel the matter has been settled by controlling precedent, submit to a court of appropriate jurisdiction the question whether such indemnification by it is against public policy as expressed in the Securities Act and will be governed by the final adjudication of such issue. |
(c) | The undersigned registrant hereby undertakes that: |
(1) | For purposes of determining any liability under the Securities Act, the information omitted from the form of prospectus filed as part of this registration statement in reliance upon Rule 430A and contained in a form of prospectus filed by the registrant pursuant to Rule 424(b)(1) or (4) or 497(h) under the Securities Act shall be deemed to be part of this registration statement as of the time it was declared effective. |
(2) | For the purpose of determining any liability under the Securities Act, each post-effective amendment that contains a form of prospectus shall be deemed to be a new registration statement relating to the securities offered therein, and the offering of such securities at that time shall be deemed to be the initial bona fide offering thereof. |
| | By: | | | /s/ Robert Dechant | |
| | Name: | | | Robert Dechant | |
| | Title: | | | Chief Executive Officer (Principal Executive Officer) |
Name | | | Position | | | Date |
| | | | |||
/s/ Robert Dechant | | | Chief Executive Officer (Principal Executive Officer) | | | July 29, 2020 |
Robert Dechant | | | ||||
| | | | |||
* | | | Chief Financial Officer (Principal Financial and Accounting Officer) | | | July 29, 2020 |
Karl Gabel | | | ||||
| | | | |||
* | | | Chairman | | | July 29, 2020 |
Mohammed Khaishgi | | | | | ||
| | | | |||
* | | | Director | | | July 29, 2020 |
Daniella Ballou-Aares | | | | | ||
| | | | |||
* | | | Director | | | July 29, 2020 |
John Jones | | | | | ||
| | | | |||
* | | | Director | | | July 29, 2020 |
Shuja Keen | | | | | ||
| | | | |||
* | | | Director | | | July 29, 2020 |
John Leone | | | | | ||
| | | | |||
* | | | Director | | | July 29, 2020 |
Fiona Beck | | | | |
By: | | | /s/ Robert Dechant | | | |
Name: | | | Robert Dechant | | | |
Title: | | | Chief Executive Officer | | | |
Date: | | | July 29, 2020 | | | |
| | | | |||
* | | | | | ||
By: | | | /s/ Robert Dechant | | | |
| | Attorney-in-Fact | | |
(a)
|
If to the Underwriters, to:
|
|
Citigroup Global Markets Inc.
|
||
388 Greenwich Street
|
||
New York, New York 10013
|
||
Attn: General Counsel
|
||
Fax: +1 (646) 291-1469
|
||
RBC Capital Markets, LLC
|
||
200 Vesey Street, 10th Floor
|
||
Attention: Equity Syndicate
|
||
Fax: +1 (212) 858-8337
|
||
(b)
|
If to the Company, to:
|
|
IBEX Limited
|
||
1700 Pennsylvania Avenue NW, Suite 560
|
||
Washington, DC 20006
|
||
Attn: Bob Dechant (Bob.Dechant@ibex.com)
|
||
with a copy to:
|
||
DLA Piper LLP (US)
|
||
1251 Avenue of the Americas, 27th Floor
|
||
New York, New York 10020-1104
|
||
Attn: Christopher C. Paci (christopher.paci@us.dlapiper.com) and
|
||
Stephen P. Alicanti (stephen.alicanti@us.dlapiper.com)
|
(c)
|
If to the Selling Shareholder, to:
|
|
The Resource Group International Limited
|
||
Crawford House, Hamilton HM11, Bermuda
|
||
Attn: Legal Department (pat.costello@trgworld.com)
|
||
with a copy to:
|
||
Cleary Gottlieb Steen & Hamilton LLP
|
||
One Liberty Plaza
|
||
New York, New York 10006
|
||
Attn: Adam Fleisher (afleisher@cgsh.com)
|
Very truly yours,
|
|||
IBEX LIMITED
|
|||
By:
|
|||
Name:
|
|||
Title:
|
|||
THE RESOURCE GROUP INTERNATIONAL, LTD.
|
|||
By:
|
|||
Name:
|
|||
Title:
|
|||
Accepted as of the date hereof
|
|||
CITIGROUP GLOBAL MARKETS INC.
|
|||
By:
|
|||
Name:
|
|||
Title:
|
|||
RBC CAPITAL MARKETS, LLC
|
|||
By:
|
|||
Name:
|
|||
Title:
|
|||
Acting severally on behalf of themselves and
|
|||
the several Underwriters named in Schedule I hereto
|
Underwriter
|
Number of Firm Shares
To Be Purchased
|
Number of Additional
Shares To Be Purchased
Upon Exercise in Full of
Underwriter’s Option to
Purchase Additional Shares
|
|
Citigroup Global Markets Inc.
|
|||
RBC Capital Markets, LLC
|
|||
Robert W. Baird & Co. Incorporated
|
|||
SunTrust Robinson Humphrey, Inc.
|
|||
Piper Sandler & Co.
|
|||
Total
|
1. |
Preliminary Prospectus dated ______________, 2020
|
2. |
[permitted free writing prospectuses filed by the Company under Rule 433(d) under the Securities Act]
|
3. |
[orally communicated pricing information to be included below on this Schedule II if a final term sheet is not used, including the following:] [information to be discussed]
|
(a)
|
the sale of the Common Shares in the Public Offering,
|
(b)
|
sales of Common Shares or other securities acquired in open market transactions after the completion of the Public Offering, provided
that no filing under the Exchange Act shall be required or shall be voluntarily made in connection with subsequent sales of Common Shares or other securities acquired in such open market transactions,
|
(c)
|
transfers of Common Shares or any security convertible into Common Shares as a bona fide gift or gifts, or by will or intestacy upon the death of the undersigned,
|
(d)
|
transfers by will or estate or intestate succession to the undersigned’s immediate family, or to a trust, the beneficiaries of which are exclusively the
undersigned or members of the undersigned’s immediate family (for purposes of this letter, “immediate family” means any relationship by blood, marriage or adoption, not more remote than first
cousin), or to a charitable organization,
|
(e)
|
transfers pursuant to a court or regulatory agency order, a qualified domestic relations order or in connection with a divorce settlement, provided that any filing under the Exchange Act or any other public filing or disclosure of such transfer by or on behalf of the undersigned that is required to be made during the Restricted Period as
a result of such transfer shall include a statement that such transfer has occurred by operation of law,
|
(f)
|
transfers or distributions, if the undersigned is not a natural person, of Common Shares or any security convertible into Common Shares to limited or general
partners, members, subsidiaries, shareholders or affiliates of the undersigned to the extent the undersigned is a partnership, limited liability company, corporation or other business entity,
|
(g)
|
the exercise of any options to purchase Common Shares or the vesting, award, delivery or settlement of Common Shares and the receipt by the undersigned from the
Company of Common Shares thereunder, in each case pursuant to the Company’s share option or equity-based compensation plans that are described in the registration statement and prospectus related to the Public Offering, and sales of such
Common Shares in transactions exempt from Section 16(b) of the Exchange Act that are issued upon exercise of such options or warrants or such vesting, award, delivery, settlement or receipt in order to pay or provide for any taxes due on
such exercise, vesting, delivery, settlement or receipt or to pay the exercise price therefor, provided that, if required, any public report or filing under the Exchange Act will clearly indicate
in the footnotes thereto that the filing relates to the exercise of a share option, that no shares were sold to the public by the reporting person and that the shares received upon exercise of the share option are subject to a lock-up
agreement with the Underwriters of the Public Offering or that such dispositions to the Company or withholding by the Company of shares or securities was solely to the Company pursuant to the circumstances described in this clause (g),
|
(h)
|
a written plan meeting the requirements of Rule 10b5-1 under the Exchange Act for the transfer of Common Shares that does not in any case provide for the transfer
of Common Shares during the Restricted Period;
|
Very truly yours,
|
|
(Name)
|
|
(Address)
|
(a)
|
the sale of the Common Shares in the Public Offering,
|
(b)
|
sales of Common Shares or other securities acquired in open market transactions after the completion of the Public Offering,
|
(c)
|
transfers of Common Shares or any security convertible into Common Shares as a bona fide gift or gifts, or by will or intestacy upon the death of the undersigned,
|
(d)
|
transfers by will or estate or intestate succession to the undersigned’s immediate family, or to a trust, the beneficiaries of which are exclusively the undersigned
or members of the undersigned’s immediate family (for purposes of this lock-up agreement, “immediate family” means any relationship by blood, marriage or adoption, not more remote than first cousin),
or to a charitable organization,
|
(e)
|
transfers pursuant to a court or regulatory agency order, a qualified domestic relations order or in connection with a divorce settlement, provided that any filing under the Exchange Act or any other public filing or disclosure of such transfer by or on behalf of the undersigned that is required to be made during the Restricted Period as a result of such
transfer shall include a statement that such transfer has occurred by operation of law,
|
(f)
|
transfers or distributions, if the undersigned is not a natural person, of Common Shares or other securities to limited or general partners, members, subsidiaries,
shareholders or affiliates of the undersigned or to any investment fund or other entity that controls or manages the undersigned (or is under common control or management with the undersigned) provided that such transferee agrees to be
bound by the restrictions set forth herein,
|
(g)
|
the exercise of any options to purchase Common Shares or the vesting, award, delivery or settlement of Common Shares and the receipt by the undersigned from the
Company of Common Shares thereunder, in each case pursuant to the Company’s share option or equity-based compensation plans that are described in the registration statement and prospectus related to the Public Offering, and sales of such
Common Shares that are issued upon exercise of such options or warrants or such vesting, award, delivery, settlement or receipt in order to pay or provide for any taxes due on such exercise, vesting, delivery, settlement or receipt or to
pay the exercise price therefor, provided that, if required, any public report or filing under the Exchange Act will clearly indicate in the footnotes thereto that the filing relates to the
exercise of a share option, that no shares were sold to the public by the reporting person and that the shares received upon exercise of the share option are subject to a lock-up agreement with the Underwriters of the Public Offering or
that such dispositions to the Company or withholding by the Company of shares or securities was solely to the Company pursuant to the circumstances described in this clause (g),
|
(h)
|
transfers of Common Shares arising as a result of the termination of employment of the undersigned to the Company pursuant to agreements under which the Company has
the option to repurchase such Common Shares provided that, if required, any public report or filing under the Exchange Act will clearly indicate in the footnotes thereto that the filing relates to a
repurchase of Common Shares by the Company in connection with the termination of the undersigned’s employment with the Company, and that any Common Shares subject to this letter agreement that continue to be held by the undersigned remain
subject to the terms of a lock-up agreement with the Underwriters of the Public Offering,
|
(i)
|
a bona fide third party tender offer, merger, consolidation or other similar transaction made to all holders of Common Shares involving a change of control of the
Company that, in each case, has been approved by the Company’s board of directors, provided that all of the undersigned’s Common Shares subject to the restrictions in this lock-up agreement that are not so transferred, sold, tendered or
otherwise disposed of remain subject to this lock-up agreement, and, provided that in the event that the tender offer, merger, consolidation or other such transaction is not completed, the Common Shares owned by the undersigned shall remain
subject to the restrictions contained in this lock-up agreement,
|
(j)
|
in connection with the conversion of the outstanding preferred stock of the Company and Class B common stock of the Company into Common Shares; provided that any
such Common Shares received upon such conversion shall be subject to the terms of this lock-up agreement, or
|
(k)
|
a written plan meeting the requirements of Rule 10b5-1 under the Exchange Act for the transfer of Common Shares that does not in any case provide for the transfer
of Common Shares during the Restricted Period;
|
Very truly yours,
|
|
(Name)
|
|
(Address)
|
1. |
The liability of the members of the Company is limited to the amount (if any) of the time being unpaid on the shares respectively held by them.
|
2. |
The undersigned, namely,
|
Name and Address
|
Bermudian Status
(Yes or No)
|
Nationality
|
Number of Shares
Subscribed
|
|
Compass Administration Services Ltd.
Crawford House
50 Cedar Avenue
Hamilton HM 11
|
Yes
|
Bermuda
|
1
|
3. |
The Company is to be an exempted Company as defined by the Companies Act 1981.
|
4. |
The Company, with the consent of the Minister of Finance, has power to hold land situate in Bermuda not exceeding ___ in all, including the following parcels: -N/A
|
5. |
The authorised share capital of the Company is USD$12,000.00 divided into 120,000,000 shares of par value US$0.0001 each.
|
6. |
the objects for which the Company is formed and incorporated are unrestricted.
|
7. |
The following are provision regarding the powers of a Company:
|
i) |
Has the powers of a natural person;
|
ii) |
Subject to the provisions of Section 42 of the Companies Act 1981, has the power to issue preference shares which at the option of the holders thereof are to be liable to be
redeemed;
|
iii) |
Has the power to purchase its own shares in accordance with the provisions of Section 42A of the Companies Act 1981; and
|
iv) |
Has the power to acquire its own shares to be held as treasury shares in accordance with the provisions of Section 428 of the Companies Act 1981.
|
/s/ Laetitia Hupman
|
/s/ Alexandra Schweizer
|
|
Laetitia Hupman
|
(Witness)
|
|
Duly authorised, for and on behalf of
|
||
Compass Administration Services Ltd.
|
||
(Subscriber)
|
1. |
Definitions and Interpretation
|
1.1 |
In these Bye-laws, the following words and expressions shall, where not inconsistent with the context, have the following respective meanings:
|
“25% Member” |
has the meaning given in Bye-law 36.2;
|
“50% Member” |
has the meaning given in Bye-law 36.2;
|
“Alternate Director” |
an alternate director appointed in accordance with these Bye-laws;
|
“Auditor” |
includes any individual auditor or partnership of auditors;
|
“Board” |
the board of directors of the Company appointed or elected pursuant to these Bye-laws and acting by resolution in accordance with the Companies Act and these Bye-laws
or the directors present at a meeting of directors at which there is a quorum;
|
“Business Day” |
means any day except Saturday, Sunday or public holiday when banks in Hamilton,
Bermuda are open for business;
|
“Bye-laws” |
means these Bye-laws in their present form or as from time to time amended;
|
“Companies Act” |
the Companies Act 1981, as amended from time to time;
|
“Company” |
the company incorporated in Bermuda under the name of Forward March Limited on 28 February 2017, which changed its name to IBEX Holdings Limited on September 15, 2017
and which changed its name to IBEX Limited on 11 September 2019;
|
“Director” |
any person duly elected or appointed as a director of the Company and shall include an Alternate Director or any person occupying the position of director by whatever
name called;
|
“Director Appointment and Removal Right” |
has the meaning given in Bye-law 36.2;
|
“Exchange” |
Nasdaq Global Market, the U.S. Stock Exchange on which the Company’s shares are listed;
|
“First 25% Member” |
has the meaning given in Bye-law 36.2;
|
“KYC Documents” |
has the meaning given in Bye-law 36.2;
|
“Member” |
the person registered in the Register of Members as the holder of shares in the Company and, when two or more persons are so registered as joint holders of shares,
means the person whose name stands first in the Register of Members as one of such joint holders or all of such persons, as the context so requires;
|
“Memorandum” |
means the Memorandum of Association of the Company, as from time to time
amended;
|
“notice” |
written notice as further provided in these Bye-laws unless otherwise specifically stated;
|
“Officer” |
any person appointed by the Board to hold an office in the Company;
|
“Register of Directors Officers” |
the register of directors and officers referred to in and these Bye-laws;
|
“Register of Members” |
the register of members referred to in these Bye-laws;
|
“Registered Office” |
the registered office for the time being of the Company;
|
“Resident Representative” |
any person appointed to act as resident representative of the Company and includes any deputy or assistant resident representative;
|
“Secretary” |
the person appointed to perform any or all of the duties of secretary of the Company and includes any deputy or assistant secretary and any person appointed by the
Board to perform any of the duties of the Secretary;
|
“share” |
means a share in the capital of the Company and includes a fraction of a share;
|
“Treasury Share” |
a share of the Company that was or is treated as having been acquired
and held by the Company and has been held continuously by the Company since it was so acquired and has not been cancelled; and
|
“Untied States” and “U.S.” |
the United States of America and any territory and political subdivision
thereof.
|
(a) |
words denoting the plural number include the singular number and vice versa;
|
(b) |
words denoting the masculine gender include the feminine and neuter genders;
|
(c) |
words importing persons include companies, associations or bodies of persons whether corporate or not;
|
(d) |
the words:
|
(i) |
“may” shall be construed as permissive; and
|
(ii) |
“shall” shall be construed as imperative; and
|
(e) |
unless otherwise provided in these Bye-laws, words or expressions defined in the Companies Act shall bear the same meaning in these Bye-laws.
|
1.3 |
In these Bye-laws expressions referring to writing or its cognates shall, unless the contrary intention appears, include facsimile, printing, lithography, photography, electronic mail and other modes of representing words in visible form.
|
1.4 |
Headings used in these Bye-laws are for convenience only and are not to be used or relied upon in the construction hereof.
|
2. |
Power to Issue Shares
|
2.1 |
Subject to these Bye-laws and to any resolution of the Members to the contrary, and without prejudice to any special rights previously conferred on the holders of any existing shares or class of shares, the Board shall have the power to
issue any unissued shares on such terms and conditions as it may determine and any shares or class of shares may be issued with such preferred, deferred or other special rights or such restrictions, whether in regard to dividend, voting, return
of capital, or otherwise as the Company may by resolution of the Members prescribe.
|
2.2 |
Subject to the provisions of these provisions of these Bye-laws and any limitations prescribed by law, and without prejudice to any special rights previously conferred on the holders of any existing class or series of shares, any class or
series of shares may be issued with such preferred or other special rights as the Board may determine (including such preferred or other special rights or restrictions with respect to dividend, voting, liquidation or other rights of the shares
as may be determined by the Board). The Board may establish from time to time the number of shares to be included in each such class or series, which number may be increased (except as otherwise provided by the Board in creating such class or
series) or decreased (but not below the number of shares thereof then in issue) from time to time by resolution of the Board, and to fix the designation, powers, preferences, redemption provisions, restrictions and rights to such class or
series and the qualifications, limitations or restrictions thereof. The terms of any class or series of shares shall be set forth in a Certificate of Designation in the minutes of the Board authorising the issuance of such shares but shall not
form part of these Bye-laws, and may be examined by any Member on request.
|
2.3 |
Without limiting the foregoing and subject to the Companies Act, the Company may issue preference shares which (i) are liable to be redeemed on the happening of a specified event or events or on a given date or dates and/or (ii) are liable
to be redeemed at the option of the Company and/or the holder. The terms and manner of redemption of any redeemable shares shall be as the Board may by resolution determine before the allotment of such shares and the terms and manner of
redemption of any other redeemable preference shares shall be either (i) as the Company may by resolution determine or (ii) insofar as the Board is so authorised by any resolution, as the Board may by resolution determine, in either case,
before the allotment of such shares.
|
3. |
Power of the Company to Purchase its Shares
|
3.1 |
The Company may purchase its own shares for cancellation or to acquire them as Treasury Shares in accordance with the Companies Act on such terms as the Board shall think fit. No such purchase shall be made if there are reasonable grounds
for believing that the Company is, or after the purchase would be, unable to pay its liabilities as they become due.
|
3.2 |
The Board may exercise all the powers of the Company to purchase or acquire all or any part of its own shares in accordance with the Companies Act.
|
3.3 |
Shares so purchased by the Company under this Bye-law shall be treated as cancelled and the amount of the Company’s issued capital shall be reduced by the nominal value of those shares accordingly but the purchase of shares under this
Bye-law shall not be taken as reducing the amount of the Company’s authorised share capital.
|
4. |
Rights Attaching to Shares
|
4.1 |
Subject to any resolution of the Members to the contrary (and without prejudice to any special rights conferred thereby on the holders of any other shares or class of shares), the share capital shall be divided into shares of a single class
the holders of which shall, subject to these Bye-laws;
|
(a) |
be entitled to one vote per share;
|
(b) |
be entitled to such dividends as the Board may from time to time declare;
|
(c) |
in the event of a winding-up or dissolution of the Company, whether voluntary or involuntary or for the purpose of a reorganisation or otherwise or upon any distribution of capital, be entitled to the surplus assets of the Company; and
|
(d) |
generally be entitled to enjoy all of the rights attaching to shares.
|
4.2 |
All the rights attaching to a Treasury Share shall be suspended and shall not be exercised by the Company while it holds such Treasury Share and, except where required by the Companies Act, all Treasury Shares shall be excluded from the
calculation of any percentage or fraction of the share capital, or shares, of the Company.
|
4.3 |
At the discretion of the Board, whether or not in connection with the issuance and sale of any shares or other securities of the Company, the Company may issue securities, contracts, warrants or other instruments evidencing any shares,
option rights, securities having conversion or option rights, or obligations on such terms, conditions and other provisions as are fixed by the Board including, without limiting the generality of this authority, conditions that preclude or
limit any person or persons owning or offering to acquire a specified number or percentage of the issued common shares, other shares, option rights, securities having conversion or option rights, or obligations of the Company or transferee of
the person or persons from exercising, converting, transferring or receiving the shares, option rights, securities having conversion or option rights, or obligations.
|
5. |
Calls on Shares
|
5.1 |
The Board may make such calls as it thinks fit upon the Members in respect of any moneys (whether in respect of nominal value or premium) unpaid on the shares allotted to or held by such Members and, if a call is not paid on or before the
day appointed for payment thereof, the Member may at the discretion of the Board be liable to pay the Company interest on the amount of such call at such rate as the Board may determine, from the date when such call was payable up to the actual
date of payment. The Board may differentiate between the holders as to the amount of calls to be paid and the times of payment of such calls.
|
5.2 |
The joint holders of a share shall be jointly and severally liable to pay all calls and any interest, costs and expenses in respect thereof.
|
5.3 |
The Company may accept from any Member the whole or a part of the amount remaining unpaid on any shares held by him, although no part of that amount has been called up.
|
5.4 |
The Company shall have a first and paramount lien and charge on all shares (whether fully paid−up or not or whether subject to a condition or contingency) registered in the name of a Member (whether solely or jointly with others) for all
debts, liabilities or engagements to or with the Company (whether presently payable or not or whether subject to a condition or contingency) by such Member or his or her estate, either alone or jointly with any other person, whether a Member or
not, but the Board may at any time declare any share to be wholly or in part exempt from the provisions of this Bye−law. The registration of a transfer of any such share shall operate as a waiver of the Company's lien (if any) thereon. The
Company's lien (if any) on a share shall extend to all dividends or other monies payable in respect thereof.
|
5.5 |
The Company may sell or purchase, in such manner and on such terms (including price) as the Board think fit, any shares on which the Company has a lien, but no sale or purchase shall be made unless a sum in respect of which the lien exists
is then presently payable, nor until the expiration of fourteen days after a notice in writing stating and demanding payment of such part of the amount in respect of which the lien exists as is presently payable, has been given to the relevant
Member, or the person, of which the Company has notice, entitled thereto by reason of such Member's death or bankruptcy. Effective upon such sale or purchase, any certificate representing such shares prior to such sale shall become null and
void, whether or not it was actually delivered to the Company.
|
5.6 |
To give effect to any such sale the Board may authorise some person to transfer the shares sold to the purchaser thereof. The purchaser shall be registered as the holder of the shares comprised in any such transfer, and he shall not be bound
to see to the application of the purchase money, nor shall his or her title to the shares be affected by any irregularity or invalidity in the proceedings in reference to the sale.
|
5.7 |
The proceeds of such sale or purchase shall be received by the Company and applied in payment of such part of the amount in respect of which the lien exists as is presently payable and the residue, if any, shall (subject to a like lien for
sums not presently payable as existed upon the shares before the sale) be paid to the relevant Member or the person entitled to the shares at the date of the sale.
|
6. |
Forfeiture of Shares
|
6.1 |
If any Member fails to pay, on the day appointed for payment thereof, any call in respect of any share allotted to or held by such Member, the Board may, at any time thereafter during such time as the call remains unpaid, direct the
Secretary to forward such Member a notice in writing in the form or as near to such form as circumstances admit of the following:
|
|
|
|
[Signature of Secretary] By Order of Board
|
|
6.2 |
If the requirements of such notice are not complied with, any such share may at any time thereafter before the payment of such call and the interest due in respect thereof be forfeited by a resolution of the Board to that effect, and such
share shall thereupon become the property of the Company and may be disposed of as the Board shall determine. Without limiting the generality of the foregoing, the disposal may take place by sale, repurchase, redemption or any other method of
disposal permitted by and consistent with these Bye-laws and the Companies Act.
|
6.3 |
A Member whose share or shares have been so forfeited shall, notwithstanding such forfeiture, be liable to pay to the Company all calls owing on such share or shares at the time of the forfeiture, together with all interest due on such share
or shares and any costs and expenses incurred by the Company in connection with such share or shares.
|
6.4 |
The Board may accept the surrender of any shares which it is in a position to forfeit on such terms and conditions as may be agreed. Subject to those terms and conditions, a surrendered share shall be treated as if it had been forfeited.
|
7. |
Share Certificates
|
7.1 |
Subject to Bye-law 7.4, every Member shall be entitled to a certificate under the common seal of the Company (or facsimile or other electronic copy thereof) or bearing the signature (or a facsimile or other electronic copy thereof) of a
Director or the Secretary or a person expressly authorised to sign specifying the number and, where appropriate, the class of shares held by such Member and whether the same are fully paid up and, if not, specifying the amount paid on such
shares. The Board may by resolution determine, either generally or in a particular case, that any or all signatures on certificates may be printed thereon or affixed by mechanical means.
|
7.2 |
The Company shall be under no obligation to complete and deliver a share certificate unless specifically called upon to do so by the person to whom the shares have been allotted.
|
7.3 |
If any share certificate shall be proved to the satisfaction of the Board to have been worn out, lost, mislaid, or destroyed the Board may cause a new certificate to be issued and request indemnity for the lost certificate if it sees fit.
|
7.4 |
Notwithstanding any provisions of these Bye-laws:
|
(a) |
the Board shall, subject always to the Companies Act and any other applicable laws and regulations and the facilities and requirements of any relevant system concerned,
have power to implement any arrangements it may, in its absolute discretion, think fit in relation to the evidencing of title to and transfer of uncertificated shares and to the extent such arrangements are so implemented, no provision of these
Bye-laws shall apply or have effect to the extent that it is in any respect inconsistent with the holding or transfer of shares in uncertificated form; and
|
(b) |
unless otherwise determined by the Board and as permitted by the Companies Act and any other applicable laws and regulations, no person shall be entitled to receive a
certificate in respect of any share for so long as the title to that share is evidenced otherwise than by a certificate and for so long as transfers of that share may be made otherwise than by a written instrument.
|
8. |
Fractional Shares
|
9. |
Register of Members
|
9.1 |
The Board shall cause to be kept in one or more books a Register of Members and shall enter in such Register of Members the particulars required by the Companies Act.
|
9.2 |
The Register of Members shall be open to inspection without charge at the registered office of the Company on every Business Day, subject to such reasonable restrictions as the Board may impose, so that not less than two hours in each
Business Day be allowed for inspection. The Register of Members may, after notice has been given in accordance with the Companies Act, be closed for any time or times not exceeding in the whole thirty days in each year.
|
9.3 |
Notwithstanding any other provision of these Bye−laws, the Board may fix any date as the record date for:
|
(a) |
determining the Members entitled to receive any dividend;
|
(b) |
determining the Members entitled to receive notice of and to vote at any general meeting of the Company (and the Board may determine a different record date for any adjournment or postponement thereof);
|
(c) |
determining the Members entitled to execute a resolution in writing; and
|
(d) |
determining the number of issued and outstanding shares for or in connection with any purpose.
|
10. |
Registered Holder Absolute Owner
|
11. |
Transfer of Registered Shares
|
11.1 |
Shares may be transferred without a written instrument if transferred by an appointed agent or otherwise in accordance with the Companies Act.
|
11.2 |
Notwithstanding anything to the contrary in these Bye-laws, shares that are listed or admitted to trading on an appointed stock exchange may be transferred in accordance with the rules of such exchange.
|
11.3 |
An instrument of transfer for shares which may not be transferred pursuant to either Bye- law 11.1 or 11.2 shall be in writing in the form of the following, or as near to such form as circumstances admit, or in such other form as the Board
may accept:
|
Signed by:
|
|
In the presence of:
|
|
|
|
|
|
|
Transferor
|
|
Witness
|
|
|
|
|
|
|
Transferee |
Witness |
11.4 |
Such instrument of transfer shall be signed by or on behalf of the transferor and transferee, provided that, in the case of a fully paid share, the Board may accept the instrument signed by or on behalf of the transferor alone. The
transferor shall be deemed to remain the holder of such share until the same has been registered as having been transferred to the transferee in the Register of Members.
|
11.5 |
The Board may refuse to recognise any instrument of transfer unless it is accompanied by the certificate in respect of the shares to which it relates (if any) and by such other evidence as the Board may reasonably require to show the right
of the transferor to make the transfer.
|
11.6 |
The joint holders of any share may transfer such share to one or more of such joint holders, and the surviving holder or holders of any share previously held by them jointly with a deceased Member may transfer any such share to the executors
or administrators of such deceased Member.
|
11.7 |
The Board may in its absolute discretion and without assigning any reason therefor refuse to register the transfer of a share. The Board shall refuse to register a transfer unless all applicable consents, authorisations and permissions of
any governmental body or agency in Bermuda and in the United States have been obtained. The Board shall have the authority to request from any Member, and such Member shall provide, such information as the Board may reasonably request for the
purpose of determining whether the transfer of any share requires such consent, authorisation or permission and whether the same has been obtained. If the Board refuses to register a transfer of any share the Secretary shall, within three
months after the date on which the transfer was lodged with the Company, send to the transferor and transferee notice of the refusal.
|
11.8 |
The registration of transfers may be suspended at such time and for such periods as the Board may from time to time determine; provided, that such registration shall not be suspended for more than forty−five (45) days in any period of three
hundred and sixty five (365) consecutive days.
|
12. |
Transmission of Registered Shares
|
12.1 |
In the case of the death of a Member, the survivor or survivors where the deceased Member was a joint holder, and the legal personal representatives of the deceased Member where the deceased Member was a sole holder, shall be the only
persons recognised by the Company as having any title to the deceased Member’s interest in the shares. Nothing herein contained shall release the estate of a deceased joint holder from any liability in respect of any share which had been
jointly held by such deceased Member with other persons. Subject to the Companies Act, for the purpose of this Bye-law, legal personal representative means the executor or administrator of a deceased Member of such other person as the Board
may, in its absolute discretion, decide as being properly authorised to deal with the shares of a deceased Member.
|
12.2 |
Any person becoming entitled to a share in consequence of the death or bankruptcy of any Member or otherwise by operation of law may be registered as a Member upon such evidence as the Board may deem sufficient or may elect to nominate some
person to be registered as a transferee of such share, and in such case the person becoming entitled shall execute in favour of such nominee an instrument of transfer in writing in the form, or as near to such form as circumstances admit, of
the following:
|
Signed by:
|
|
In the presence of:
|
|
|
|
|
|
|
Transferor
|
|
Witness
|
|
|
|
|
|
|
Transferee |
Witness |
12.3 |
On the presentation of the foregoing materials to the Board, accompanied by such evidence as the Board may require to prove the title of the transferor, the transferee shall be registered as a Member. Notwithstanding the foregoing, the Board
shall, in any case, have the same right to decline or suspend registration as it would have had in the case if a transferor of the share by that Member before such Member’s death or bankruptcy, as the case may be.
|
12.4 |
Where two or more persons are registered as joint holders of a share or shares, then in the event of the death of any joint holder or holders the remaining joint holder or holders shall be absolutely entitled to such share or shares and the
Company shall recognise no claim in respect of the estate of any joint holder except in the case of the last survivor of such joint holders.
|
13. |
Power to Alter Capital
|
13.1 |
The Company may if authorised by resolution of the Members increase, divide, consolidate, subdivide, change the currency denomination of, diminish or otherwise alter or reduce its share capital in any manner permitted by the Companies Act.
|
13.2 |
Where, on any alteration or reduction of share capital, fractions of shares or some other difficulty would arise, the Board may deal with or resolve the same in such manner as it thinks fit.
|
14. |
Variation of Rights Attaching to Shares
|
15. |
Annual General Meetings
|
16. |
Special General Meetings
|
17. |
Requisitioned General Meetings
|
18. |
Notice
|
18.1 |
At least five days’ notice of an annual general meeting shall be given to each Member entitled to attend and vote at such meeting, stating the date, place and time at which the meeting is to be held, that, subject to Bye-law 36.2, the
election of Directors will take place thereat, and as far as practicable, the other business to be conducted at the meeting.
|
18.2 |
At least five days’ notice of a special general meeting shall be given to each Member entitled to attend and vote at such meeting, stating the date, time, place and the general nature of the business to be considered at the meeting.
|
18.3 |
The Board may fix any date as the record date for determining the Members entitled to receive notice of and to vote at any general meeting.
|
18.4 |
A general meeting shall, notwithstanding that it is called on shorter notice than that specified in these Bye-laws, be deemed to have been properly called if it is so agreed by (i) all the Members entitled to attend and vote thereat in the
case of an annual general meeting; or (ii) by a majority in number of the Members having the right to attend and vote at the meeting, being a majority together holding not less than 95% in nominal value of the shares giving a right to attend
and vote at such meeting in the case of a special general meeting.
|
18.5 |
The accidental omission to give notice of a general meeting to, or the non-receipt of a notice of a general meeting by, any person entitled to receive notice shall not invalidate the proceedings at that meeting.
|
19. |
Giving Notice and Access
|
19.1 |
A notice may be given by the Company to a Member:
|
(a) |
by delivering it to such Member in person; or
|
(b) |
by sending it by letter mail or courier to such Member’s address in the Register of Members; or
|
(c) |
by transmitting it by electronic means (including facsimile and electronic mail, but not telephone) in accordance with such directions as may be given by such Member to that Company for such purpose; or
|
(d) |
in accordance with Bye-law 19.4.
|
19.2 |
Any notice required to be given to a Member shall, with respect to any shares held jointly by two or more persons, be given to whichever of such persons is named first in the Register of Members and notice so given shall be sufficient notice
to all the holders of such shares.
|
19.3 |
Any notice (save for one delivered in accordance with Bye-law 19.4) shall be deemed to have been served at the time when the same would be delivered in the ordinary course of transmission and, in providing such service, it shall be
sufficient to prove that the notice was properly addressed and prepaid, if posted, and the time when it was posted, delivered to the courier or transmitted by electronic means.
|
19.4 |
Where a Member indicates his consent (in a form and manner satisfactory to the Board) to receive information or documents by accessing them on a website rather than by other means, the Board may deliver such information or documents by
notifying the Member of their availability and including therein the address of the website, the place on the website where the information or document may be found, and instructions as to how the information or document may be accessed on the
website.
|
19.5 |
In the case of information or documents delivered in accordance with Bye-law 19.4, service shall be deemed to have occurred when (i) the Member is notified in accordance with that Bye-law; and (ii) the information or document is published on
the website.
|
20. |
Postponement of General Meeting
|
21. |
Telephonic or Electronic Participation in Meetings and Security in General Meetings
|
21.1 |
The Board may, but shall not be required to, make arrangements permitting Members to participate in any general meeting by telephonic or such other electronic means as permit all persons participating in the meeting to communicate with each
other simultaneously and instantaneously, and participation in such a meeting shall constitute presence in person at such meeting.
|
21.2 |
The Board may, and at any general meeting, the chairman of such meeting may, make any arrangement and impose any requirement or restriction the Board or such chairman considers appropriate to ensure the security of a general meeting
including, without limitation, requirements for evidence of identity to be produced by those attending the meeting, the searching of their personal property and the restriction of items that may be taken into the meeting place. The Board and,
at any general meeting, the chairman of such meeting are entitled to refuse entry to a person who refuses to comply with any such arrangements, requirements or restrictions.
|
22. |
Quorum at General Meetings
|
22.1 |
Subject to the rules of the Exchange, at any general meeting one or more Members present in person or by proxy and representing in excess of 25% of the total issued voting shares in the Company throughout the meeting shall form a quorum for
the transaction of business.
|
22.2 |
If within thirty minutes from the time appointed for the meeting a quorum is not present, then, in the case of a meeting convened on a requisition, the meeting shall be deemed cancelled and, in any other case, the meeting shall stand
adjourned to the same day one week later, at the same time and place or to such other day, time or place as the Secretary may determine. Unless the meeting is adjourned to a specific date, time and place announced at the meeting being
adjourned, fresh notice of the resumption of the meeting shall be given to each Member entitled to attend and vote at such meeting in accordance with these Bye-laws.
|
23. |
Chairman to Preside at General Meetings
|
24. |
Voting on Resolutions
|
24.1 |
Subject to the Companies Act and these Bye-laws and the rules of the Exchange, any question proposed for the consideration of the Members at any general meeting shall be decided by the affirmative votes of a majority of the votes cast in
accordance with these Bye-laws and in the case of an equality of votes the Chairman shall have a casting vote.
|
24.2 |
No member shall be entitled to vote at a general meeting unless such Member has paid all the calls on all shares held by such Member.
|
24.3 |
At any general meeting a resolution put to the vote of the meeting shall, in the first instance, be voted upon by a show of hands and, subject to any rights or restrictions for the time being lawfully attached to any class of shares and
subject to these Bye-laws, every Member present in person and every person holding a valid proxy at such meeting shall be entitled to one vote and shall cast such vote by raising his hand.
|
24.4 |
In the event that a Member participates in a general meeting by telephone or electronic means, the chairman of the meeting shall direct the manner in which such Member may cast his vote on a show of hands.
|
24.5 |
At any general meeting if an amendment is proposed to any resolution under consideration and the chairman of the meeting rules on whether or not the proposed amendment is out of order, the proceedings on the substantive resolution shall not
be invalidated by any error in such ruling.
|
24.6 |
At any general meeting a declaration by the chairman of the meeting that a question proposed for consideration has, on a show of hands, been carried, or carried unanimously, or by a particular majority, or lost, and an entry to that effect
in a book containing the minutes of the proceedings of the Company shall, subject to these Bye- laws, be conclusive evidence of that fact.
|
25. |
Power to Demand a Vote on a Poll
|
25.1 |
Notwithstanding the foregoing, a poll may be demanded by any of the following persons:
|
(a) |
the chairman of the meeting; or
|
(b) |
at least three Members present in person or represented by proxy; or
|
(c) |
any Member or Members present in person or represented by proxy and holding between them not less than one-tenth of the total voting rights of all the Members having the right to vote at such meeting; or
|
(d) |
any Member or Members present in person or represented by proxy holding shares in the Company conferring the right to vote at such meeting, being shares on which an aggregate sum has been paid up equal to not less than one-tenth of the total
amount paid up on all such shares conferring such right.
|
25.2 |
Where a poll is demanded, subject to any rights or restrictions for the time being lawfully attached to any class of shares, every person present at such meeting shall have one vote for each share of which such person is the holder or for
which such person holds a proxy and such vote shall be counted by ballot as described herein, or in the case of a general meeting at which one or more Members are present by telephone or electronic means, in such manner as the chairman of the
meeting may direct and the result of such poll shall be deemed to be the resolution of the meeting at which the poll was demanded and shall replace any previous resolution upon the same matter which has been the subject of a show of hands. A
person entitled to more than one vote need not use all his votes or cast all the votes he uses in the same way.
|
25.3 |
A poll demanded for the purpose of electing a chairman of the meeting or on a question of adjournment shall be taken forthwith. A poll demanded on any other question shall be taken at such time and in such manner during such meeting as the
chairman (or acting chairman) of the meeting may direct. Any business other than that upon which a poll has been demanded may be conducted pending the taking of the poll.
|
25.4 |
Where a vote is taken by poll, each person physically present and entitled to vote shall be furnished with a ballot paper on which such person shall record his vote in such manner as shall be determined at the meeting having regard to the
nature of the question on which the vote is taken, and each ballot paper shall be signed or initialled or otherwise marked so as to identify the voter and the registered holder in the case of a proxy. Each person present by telephone or
electronic means shall cast his vote in such manner as the chairman shall direct. At the conclusion of the poll, the ballot papers and votes cast in accordance with such directions shall be examined and counted by a committee of not less than
two Members or proxy holders appointed by the chairman for the purpose and the result of the poll shall be declared by the chairman.
|
26. |
Voting by Joint Holders of Shares
|
27. |
Instrument of Proxy
|
27.1 |
An instrument appointing a proxy shall be in writing in substantially the following form or such other form as the Board may determine from time to time:
|
|
|
Member(s)
|
|
27.2 |
The instrument appointing a proxy must be received by the Company at the Registered Office or at such other place or in such manner as is specified in the notice convening the meeting or in any instrument of proxy sent out by the Company in
relation to the meeting at which the person named in the instrument appointing a proxy proposes to vote, and an instrument appointing a proxy which is not received in the manner so prescribed shall be invalid.
|
27.3 |
A Member who is the holder of two or more shares may appoint more than one proxy to represent him and vote on his behalf in respect of different shares.
|
27.4 |
The decision of the chairman of any general meeting as to the validity of any appointment of a proxy shall be final.
|
28. |
Representation of Corporate Member
|
28.1 |
A corporation which is a Member may, by written instrument, authorise such person or persons as it thinks fit to act as its representative at any meeting and any person so authorised shall be entitled to exercise the same powers on behalf of
the corporation which such person represents as that corporation could exercise if it were an individual Member, and that Member shall be deemed to be present in person at any such meeting attended by its authorised representative or
representatives.
|
28.2 |
Notwithstanding Bye-law 28.1, the chairman of the meeting may accept such assurances as he thinks fit as to the right of any person to attend and vote at general meetings on behalf of a corporation which is a Member.
|
29. |
Adjournment of General Meeting
|
29.1 |
The chairman of a general meeting may, with the consent of the Members at any general meeting at which a quorum is present, and shall if so directed by the meeting, adjourn the meeting. Unless the meeting is adjourned to a specific date,
place and time announced at the meeting being adjourned, fresh notice of the date, place and time for the resumption of the adjourned meeting shall be given to each Member entitled to attend and vote at such meeting in accordance with these
Bye-laws.
|
29.2 |
The chairman of a general meeting may adjourn a meeting to another time and place without the consent or direction of the Members if it appears to him that:
|
(a) |
it is likely to be impracticable to hold or continue that meeting because of the number of Members wishing to attend who are not present; or
|
(b) |
the unruly conduct of persons attending the meeting prevents, or is likely to prevent, the orderly continuation of the business of the meeting; or
|
(c) |
an adjournment is otherwise necessary so that the business of the meeting may be properly conducted.
|
30. |
Written Resolutions
|
30.1 |
Subject to these Bye-laws, anything which may be done by resolution of the Company in general meeting or by resolution of a meeting of any class of the Members may, without a meeting may be done by written resolution in accordance with this
Bye-law.
|
30.2 |
Notice of a written resolution shall be given, and a copy of the resolution shall be circulated to all Members who would be entitled to attend a meeting and vote thereon. The accidental omission to give notice to, or the non-receipt of a
notice by, any Member does not invalidate the passing of a resolution.
|
30.3 |
A written resolution is passed when it is signed by, or in the case of a Member that is a corporation, on behalf of, the Members who at the date that the notice is given represent such majority of votes as would be required if the resolution
was voted on at a meeting of Members at which all Members entitled to attend and vote thereat were present and voting.
|
30.4 |
A resolution in writing may be signed in any number of counterparts.
|
30.5 |
A resolution in writing made in accordance with this Bye-law is as valid as if it had been passed by the Company in general meeting or by a meeting of the relevant class of Members, as the case may be, and any reference in any Bye-law to a
meeting at which a resolution is passed or to Members voting in favour of a resolution shall be construed accordingly.
|
30.6 |
A resolution in writing made in accordance with this Bye-law shall constitute minutes for the purposes of the Companies Act.
|
30.7 |
This Bye-law shall not apply to:
|
(a) |
a resolution passed to remove an Auditor from office before the expiration of his term of office; or
|
(b) |
a resolution passed for the purpose of removing a Director before the expiration of his term of office.
|
30.8 |
For the purposes of this Bye-law, the effective date of the resolution is the date when the resolution is signed by, or in the case of a Member that is a corporation whether or not a company within the meaning of the Companies Act, on behalf
of, the last Member whose signature results in the necessary voting majority being achieved and any reference in any Bye-law to the date of passing of a resolution is, in relation to a resolution made in accordance with this Bye-law, a
reference to such date.
|
31. |
Directors Attendance at General Meetings
|
32. |
Dividends
|
32.1 |
The Board may, subject to any rights or restrictions lawfully attached to any class or series of share and subject to these Bye-laws and in accordance with the Companies Act, declare a dividend to be paid to the Members, in proportion to the
number of shares held by them, and such dividend may be paid in cash or wholly or partly in specie in which case the Board may fix the value for distribution in specie of any assets. No unpaid dividend shall bear interest as against the
Company.
|
32.2 |
The Board may fix any date as the record date for determining the Members entitled to receive any dividend.
|
32.3 |
The Company may pay dividends in proportion to the amount paid up on each share where a larger amount is paid up on some shares than on others.
|
32.4 |
The Board may declare and make such other distributions (in cash or in specie) to the Members as may be lawfully made out of assets of the Company. No unpaid distribution shall bear interest as against the Company.
|
33. |
Power to Set Aside Profits
|
34. |
Method of Payment
|
34.1 |
Any dividend, interest, or other moneys payable in cash in respect of the shares may be paid by such means as the Board shall determine, including by cheque or draft sent through the post directed to the Member and such Member’s address in
the register of Members or as the holder may in writing direct.
|
34.2 |
In the case of joint holders, any dividend, interest or other moneys payable in cash in respect of shares may be paid by cheque or draft sent through the post directed to the address of the holder first named in the Register of Members, or
to such person and to such address as the joint holders may in writing direct. If two or more persons are registered as joint holders of any shares any one can give an effectual receipt for any dividend paid in respect of such shares.
|
34.3 |
The Board may deduct from the dividends or distributions payable to any Member all moneys due from such Member to the Company on account of calls or otherwise.
|
34.4 |
Any dividend, distribution and/or other monies payable in respect of a share which has remained unclaimed for a period of six years from the date when it became due for payment shall, if the Board so resolves, be forfeited and cease to
remain owing by the Company. The payment of any unclaimed dividend, distribution or other monies payable in respect of a share may (but need not) be paid by the Company into an account separate from the Company’s own account. Such payment shall
not constitute the Company a trustee in respect thereof.
|
34.5 |
The Company shall be entitled to cease sending dividend cheques and drafts by post or otherwise to a Member if those instruments have been returned undelivered to, or left uncashed by, that Member on at least two consecutive occasions or,
following one such occasion, reasonable enquiries have failed to establish the Member’s new address. The entitlement conferred on the Company by this Bye-law in respect of any Member shall cease if the Member claims a dividend or cashes a
dividend cheque or draft.
|
35. |
Capitalisation
|
35.1 |
The Board may capitalise any amount for the time being standing to the credit of any of the Company’s share premium or reserve accounts or to the credit of the profit and loss account or otherwise available for distribution by applying such
amount in paying up unissued shares to be allotted as fully paid bonus shares pro rata to the Members.
|
35.2 |
The Board may capitalise any amount for the time being standing to the credit of a reserve account or amounts otherwise available for dividend distribution by applying such amounts in paying up in full, partly or nil paid shares of those
Members who would have been entitled to such amounts if they were distributed by way of dividend or distribution.
|
36. |
Election of Directors
|
36.1 |
Subject to Bye-law 36.2, the Board shall be elected or appointed in the first place at the statutory meeting of the Company and thereafter, except in the case of a casual vacancy, at the annual general meeting or at any special general
meeting called for that purpose. The Company may in general meeting set a shareholding requirement for Directors but unless so set there shall be no such requirement.
|
36.2 |
A Member holding 50% or more by nominal value of the voting shares of the Company (a “50% Member”) shall from time to time have the right to appoint, by notice in writing addressed to the Company
(accompanied by any necessary know your client documentation in respect of the appointee in order to satisfy any legal or regulatory requirements to which the Company is subject (“KYC Documents”)), and to
maintain in office, up to five Directors (including the Chairman) and to remove the Directors so appointed in accordance with Bye-law 40.3 (the “Director Appointment and Removal Right”). Any Director
appointed pursuant to this Bye-law shall not be required to be re- elected at each annual general meeting of the Company but shall continue in office until removed by the appointing Member in accordance with the Director Appointment and Removal
Right. If there is no 50% member but there is one or more members holding 25% or more by nominal value of the voting shares of the Company (a “25% Member”), the Director Appointment and Removal Right
shall automatically transfer to the member who became a 25% Member first in time as compared to any other 25% Member(s) as evidenced by the Register of Members (the “First 25% Member”). In the event that
the First 25% Member ceases to be a 25% Member, the Director Appointment and Removal Right shall automatically transfer to the 25% Member who became a 25% Member first in time compared to the other 25% Member(s) as evidenced by the Register of
Members (or to the First 25% Member, if applicable).
|
36.3 |
Where the Director Appointment and Removal Right is automatically transferred pursuant to Bye-law 36.2, the Company shall promptly give notice in writing to the transferor Member and to the transferee Member informing them that the Director
Appointment and Removal Right has been transferred. Within three (3) Business Days of receipt of such notice, the transferor Member shall give notice to the Company to resign his Director appointee(s) pursuant to Bye-law 40.3, provided that no
such resignation shall be effected if the resignation would cause the number of Directors to fall below the minimum number of Directors as set out in in these Bye-laws.
|
36.4 |
Any appointment of a Director pursuant to Bye-law 36.2 shall take immediate effect upon receipt (or deemed receipt) by the Company of such notice in writing, or the production of such notice at a meeting of the Directors, or if later, the
date (if any) specified in the notice, subject to the Company receiving satisfactory KYC Documents in respect of the Director to be appointed.
|
36.5 |
At any general meeting the Members may authorise the Board to fill any vacancy in their number left unfilled at a general meeting.
|
36.6 |
Except as provided in Bye-laws 36.2 to 36.4, no person shall, unless recommended by the Board for election, be eligible for election to the office of Director at any general meeting, unless notice in writing of the intention to propose that
person for election as a Director and notice in writing by that person of his or her willingness to be elected shall have been lodged at the Registered Office at least seven days before the date of the general meeting. The period for lodgment
of the notice required under this Bye-law will commence no earlier than the day after the dispatch of the notice of the meeting appointed for such election and end no later than seven days prior to the date of such meeting.
|
37. |
Number of Directors
|
38. |
Term of Office of Directors
|
39. |
Alternate Directors
|
39.1 |
At any general meeting, the Members may elect a person or persons to act as a Director in the alternative to any one or more Directors or may authorise the Board to appoint such Alternate Directors.
|
39.2 |
Unless the Members otherwise resolve, any Director may appoint a person or persons to act as a Director in the alternative to himself by notice deposited with the Secretary. Any person so elected or appointed shall have all the rights and
powers of the Director or Directors for whom such person is appointed in the alternative provided that such person shall not be counted more than once in determining whether or not a quorum is present.
|
39.3 |
An Alternate Director shall be entitled to receive notice of all meetings of the Board and to attend and vote at any such meeting at which a Director for whom such Alternate Director was appointed in the alternative is not personally present
and generally to perform at such meeting all the functions of such Director for whom such Alternate Director was appointed.
|
39.4 |
An Alternate Director shall cease to be such if the Director for whom he was appointed to act as a Director in the alternative ceases for any reason to be a Director, but he may be re-appointed by the Board as an alternate to the person
appointed to fill the vacancy in accordance with these Bye-laws.
|
40. |
Removal of Directors
|
40.1 |
Subject to any provision to the contrary in these Bye-laws (including, but not limited to, Bye-law 40.3), the Members entitled to vote for the election of Directors may, at any special general meeting convened and held in accordance with
these Bye-laws, remove a Director provided that the notice of any such meeting convened for the purpose of removing a Director shall contain a statement of the intention so to do and be served on such Director not less than 14 days before the
meeting and at such meeting the Director shall be entitled to be heard on the motion for such Director’s removal.
|
40.2 |
If a Director is removed from the Board under this Bye-law, the Members may fill the vacancy at the meeting at which such Director is removed. In the absence of such election or appointment, the Board may fill the vacancy.
|
40.3 |
A Member entitled to appoint a Director pursuant to Bye-law 36.2 shall have the right from time to time to remove any such Director from office by notice in writing addressed to the Company and to appoint a replacement. Any removal of a
Director made in accordance with this Bye-law shall take immediate effect upon receipt (or deemed receipt) by the Company of such notice in writing, or the production of such notice at a meeting of the Directors or, if later, the date (if any)
specified in such notice. A Member removing a Director under this Bye-law 40 shall indemnify and keep indemnified the Company against any claim connected with the Director's removal from office.
|
41. |
Vacancy in the Office of Director
|
41.1 |
The office of Director shall be vacated if the Director:
|
(a) |
is removed from office pursuant to these Bye-laws or is prohibited from being a Director by law;
|
(b) |
is or becomes bankrupt, or makes any arrangement or composition with his creditors generally;
|
(c) |
is or becomes of unsound mind or dies; or
|
(d) |
resigns his office by notice to the Company.
|
41.2 |
The Board shall have the power to appoint any person as a Director to fill a vacancy on the Board occurring as a result of the death, disability, disqualification or resignation of any Director and to appoint an Alternate Director to any
Director so appointed.
|
42. |
Remuneration of Directors
|
43. |
Defect in Appointment
|
44. |
Directors to Manage Business
|
45. |
Powers of the Board of Directors
|
(a) |
appoint one or more Directors to the office of chief executive officer of the Company, who shall, subject to the control of the Board, supervise and administer all of the general business and affairs of the Company;
|
(b) |
subject to Bye-law 36.2, appoint a Director to the office of Chairman of the Board and remove a Director so appointed;
|
(c) |
appoint a person to act as manager of the Company’s day-to-day business and may entrust to and confer upon such manager such powers and duties as it deems appropriate for the transaction or conduct of such business;
|
(d) |
appoint, suspend, or remove any manager, secretary, clerk, agent or employee of the Company and may fix their remuneration and determine their duties;
|
(e) |
exercise all the powers of the Company to borrow money and to mortgage or charge its undertaking, property and uncalled capital, or any part thereof, and may issue debentures, debenture stock, convertible loan notes, and other securities
whether outright or as security for any debt, liability or obligation of the Company or any third party;
|
(f) |
by power of attorney, appoint any company, firm, person or body of persons, whether nominated directly or indirectly by the Board, to be an attorney of the Company for such purposes and with such powers, authorities and discretions (not
exceeding those vested in or exercisable by the Board) and for such period and subject to such conditions as it may think fit and any such power of attorney may contain such provisions for the protection and convenience of persons dealing with
any such attorney as the Board may think fit and may also authorise any such attorney to sub-delegate all or any of the powers, authorities and discretions so vested in the attorney;
|
(g) |
procure that the Company pays all expenses incurred in promoting and incorporating the Company;
|
(h) |
in connection with the issue of any share, pay such commission and brokerage as may be permitted by law; and
|
(i) |
authorise any company, firm, person or body of persons to act on behalf of the Company for any specific purpose and in connection therewith to execute any deed, agreement, document or instrument on behalf of the Company.
|
(j) |
present any petition and make any application in connection with the liquidation or reorganisation of Company;
|
(k) |
delegate any of its powers (including the power to sub-delegate) to a committee of one or more persons appointed by the Board which may consist partly or entirely of non-Directors, provided that every such committee shall conform to such
directions as the Board shall impose on them and provided further that the meetings and proceedings of any such committee shall be governed by the provisions of these Bye-laws regulating the meetings and proceedings of the Board, so far as the
same are applicable and are not superseded by directions imposed by the Board; and
|
(l) |
delegate any of its powers (including the power to sub-delegate) to any person on such terms and in such manner as the Board may see fit.
|
46. |
Register of Directors and Officers
|
47. |
Appointment of Officers
|
48. |
Appointment of Secretary
|
49. |
Duties of Officers
|
50. |
Remuneration of Officers
|
51. |
Conflicts of Interest
|
51.1 |
Any Director, or any Director’s firm, partner or any company with whom any Director is associated, may act in any capacity for, be employed by or render services to the Company and such Director or such Director’s firm, partner or company
shall be entitled to remuneration as if such Director were not a Director. Nothing contained in this Bye-law shall authorise a Director or Director’s firm, partner or company to act as Auditor to the Company.
|
51.2 |
A Director who is directly or indirectly interested in a contract or proposed contract or arrangement with the Company shall declare the nature of such interest as required by the Companies Act.
|
51.3 |
Following a declaration being made pursuant to this Bye-law, and unless disqualified by the chairman of the relevant Board meeting, a Director may vote in respect of any contract or proposed contract or arrangement in which such director is
interested and may be counted in the quorum for such meeting.
|
52. |
Indemnification and Exculpation of Directors and Officers
|
52.1 |
The Directors, Secretary and other Officers (the term Officer for this Bye-law to include any person appointed to any committee by the Board) for the time being acting in relation to any of the affairs of the Company, any subsidiary thereof,
and the liquidation or trustees (if any) for the time being acting in relation to any of the affairs of the Company or any subsidiary thereof and every one of them, and their heirs, executors and administrators, shall be indemnified and secured
harmless out of the assets of the Company from and against all actions, costs, charges, losses, damages and expenses which they or any of them, their heirs, executors or administrators, shall or may incur or sustain by or by reason of any act
done, concurred in or omitted in or about the execution of their duty, or supposed duty, or in their respective offices or trusts, and none of them shall be answerable for the acts, receipts, neglects or defaults of the others of them or for
joining in any receipts for the sake of conformity, or for any bankers or other persons with whom any moneys or effects belonging to the Company shall or may be lodged or deposited for safe custody, or for insufficiency or deficiency of any
security upon which any moneys of or belonging to the Company shall be placed out on or invested, or for any other loss, misfortune or damage which may happen in the execution of their respective offices or trusts, or in relation thereto,
PROVIDED THAT this indemnity shall not extend to any matter in respect of any fraud or dishonesty which may attach to any of the said persons.
|
52.2 |
Each Member agrees to waive any claim or right of action such Member might have, whether individually or by or in the right of the Company, against any Director or Officer on account of any action taken by such Director or Officer, or the
failure of such Director or Officer to take any action in the performance of his duties with or for the Company or any subsidiary thereof, PROVIDED THAT such waiver shall not extend to any matter in respect of any fraud or dishonesty which may
attach to such Director or Officer.
|
52.3 |
The Company may purchase and maintain insurance for the benefit of any Director or Officer against any liability incurred by him under the Companies Act in his capacity as a Director or Officer or indemnifying such Director or Officer in
respect of any loss arising or liability attaching to him by virtue of any rule of law in respect of any negligence, default, breach of duty or breach of trust of which the Director or Officer may be guilty in relation to the Company or any
subsidiary thereof.
|
52.4 |
The Company may advance moneys to a Director or Officer for the costs, charges and expenses incurred by the Director or Officer in defending any civil or criminal proceedings against him, on condition that the Director or Officer shall repay
the advance if any allegation of fraud or dishonesty is proved against him.
|
53. |
Board Meetings
|
54. |
Notice of Board Meetings
|
55. |
Telephonic or electronic Participation in Meetings
|
56. |
Quorum at Board Meetings
|
57. |
Board to Continue in the Event of Vacancy
|
58. |
Chairman to Preside
|
59. |
Written Resolutions
|
60. |
Validity of Prior Acts of the Board
|
61. |
Books of Account
|
61.1 |
The Board shall cause to be kept proper records of account with respect to all transactions of the Company and in particular with respect to:
|
(a) |
all amounts of money received and expended by the Company and the matters in respect of which the receipt and expenditure relates;
|
(b) |
all sales and purchases of goods by the Company; and
|
(c) |
all assets and liabilities of the Company.
|
61.2 |
Such records of account shall be kept at the Registered Office, or subject to the Companies Act, at such other place as the Board thinks fit and shall be available for inspection by the Directors during normal business hours. Subject to any
rights attaching to a particular class of shares, no Member in its capacity as a Member shall have any right to inspect any accounting record or book or document of the Company except as conferred by the Act or as authorised by the Board.
|
62. |
Financial Year End
|
63. |
Annual Audit
|
63.1 |
Subject to any rights to waive the laying of accounts or the appointment of an Auditor pursuant to the Companies Act, the accounts of the Company shall be audited at least once in every year.
|
63.2 |
The financial statements provided for by these Bye-laws shall be audited by the Auditor in accordance with generally accepted auditing standards. The Auditor shall make a written report thereon in accordance with generally accepted auditing
standards and the report of the Auditor shall be submitted to the Members in general meeting.
|
63.3 |
The generally accepted auditing standards referred to in Bye-law 63.2 may be those of a country or jurisdiction other than Bermuda. If so, the financial statements and the report of the Auditor must disclose this fact and name such country
or jurisdiction.
|
64. |
Appointment of Auditor
|
64.1 |
Subject to the Companies Act and provided that the Members have not waived the requirement to hold an annual general meeting or appoint an Auditor, at the annual general meeting or at a subsequent special general meeting in each year, an
independent representative of the Members shall be appointed by them as Auditor of the accounts of the Company.
|
64.2 |
The Auditor may be a Member but no Director, Officer or employee of the Company shall, during his continuance in office, be eligible to act as an Auditor of the Company.
|
65. |
Remuneration of Auditor
|
66. |
Duties of Auditor
|
66.1 |
The financial statements provided for by these Bye-laws shall be audited by the Auditor in accordance with generally accepted auditing standards. The Auditor shall make a written report on such financial statements in accordance with
generally accepted auditing standards.
|
66.2 |
The generally accepted auditing standards referred to in this Bye-law may be those of a country or jurisdiction other than Bermuda or such other generally accepted auditing standards as may be provided for in the Companies Act. If so, the
financial statements and the report of the Auditor shall identify the generally accepted auditing standards used.
|
67. |
Access to Records
|
68. |
Financial Statements
|
69. |
Distribution of Auditor’s Report
|
70. |
Vacancy in the Office of Auditor
|
71. |
Minutes
|
(a) |
all elections and appointments of Officers;
|
(b) |
the names of the Directors present at each meeting of the Board and of any committee appointed by the Board; and
|
(c) |
all resolutions and proceedings of general meetings of the Members, meetings of the Board, meetings of managers and meetings of committees appointed by the Board.
|
72. |
Place Where Corporate Records Kept
|
73. |
Form and Use of Seal
|
73.1 |
The Company may adopt a seal in such form as the Board may determine. The Board may adopt one or more duplicate seals for use in or outside Bermuda.
|
73.2 |
A seal may, but need not be affixed to any deed, instrument, share certificate or document, and if the seal is to be affixed to such deed, instrument, share certificate or document, it shall be attested by the signature of (i) any Director,
or (ii) any Officer, or (iii) the Secretary, or (iv) any person authorised by the Board for that purpose.
|
73.3 |
A Resident Representative may, but need not, affix the seal of the Company to certify the authenticity of any copies of documents.
|
74. |
Alteration or amendment of Bye-laws
|
75. |
Alteration or amendment of Memorandum
|
76. |
Discontinuance
|
77. |
Registered Office
|
78. |
Amalgamation and Merger
|
79. |
Conversion
|
80. |
Winding-Up
|
81. |
Forum for Adjudication of Certain Actions
|
1. |
For the purpose of giving this opinion, we have reviewed the following documents:
|
1.2 |
the following constitutional documents (together the “Constitutional Documents”):
|
(a) |
the certificate of incorporation of the Company dated 28 February 2017, certificate of incorporation of change of name dated 9 October 2017 (effective 15 September 2017) and certificate of incorporation of change of name dated 8 October
2019 (effective 11 September 2020);
|
(b) |
the memorandum of association of the Company dated 28 February 2017;
|
(c) |
the amended and restated bye-laws of the Company adopted on 21 December 2018 and certificates of designation in respect of Series A Convertible Preferred Shares, Series B Convertible Preferred Shares and Series C Convertible Preferred
Shares each dated 21 December 2018;
|
(d) |
the amended and restated bye-laws of the Company to be adopted on the date the IPO becomes effective and which are attached as an exhibit to the Registration Statement (the “IPO Bye-laws”);
|
(e) |
a shareholders’ agreement made between the Company and TRG dated 15 September 2017;
|
(f) |
the register of members of the Company;
|
(g) |
the certificate of incorporation of TRG (under the name Evergreen Venture Ltd.) dated 30 April 2015 and the certificate of merger of TRG and Evergreen Ventures Ltd. dated 29 April 2016;
|
(h) |
the memorandum of association of TRG (under the name Evergreen Ventures Ltd.) dated 27 April 2015;
|
(i) |
the bye-laws of TRG dated 7 June 2016 and certificates of designation in respect of Series A Convertible Preferred Shares and Series B Convertible Preferred Shares dated 29 April 2016 and certificate of designation in respect of Senior
Preferred Shares dated 7 June 2016 2018;
|
1.4 |
the following resolutions (together the “Resolutions”):
|
(a) |
a copy of the minutes of a meeting of the board of directors of the Company held on 21 July 2020 relating to the approval of the IPO and matters connected therewith;
|
(b) |
a copy of a written resolution of the directors of the Company dated 23 July 2020 approving the IPO Bye-laws and certain other matters connected to the IPO;
|
(c) |
a copy of a written resolution of the members of the Company dated 23 July 2020 approving the IPO Bye-laws; and
|
(d) |
a copy of the written consent of TRG dated 10 July 2020.
|
1.5 |
certificates of compliance in respect of the Company and TRG issued by the Registrar of Companies dated 27 July 2020; and
|
1.6 |
such other documents as we have deemed necessary in order to render the opinions given below.
|
2.1 |
the genuineness and authenticity of all signatures on all documents which we have examined;
|
2.2 |
the authenticity of all documents submitted to us as originals, and the conformity to authentic originals of all documents produced to us as copies of such documents and the conformity to authentic original documents of all documents and
other documentation submitted to us as certified, conformed, notarised, faxed or photostatic copies;
|
2.3 |
that where a document has been examined by us in draft form, it will be or has been executed and/or filed in the form of that draft, and where a number of drafts of a document have been examined by us all changes thereto have been marked
or otherwise drawn to our attention;
|
2.4 |
the accuracy and completeness of all factual representations contained in the Registration Statement and other documents reviewed by us;
|
2.5 |
that there is no provision of the law of any jurisdiction, other than Bermuda, which would have any implication in relation to the opinions expressed herein;
|
2.6 |
that the Constitutional Documents will not be amended in any manner that would affect the opinions expressed herein;
|
2.7 |
that the resolutions set forth in the Resolutions are in full force and effect, have not been rescinded and that there is no matter affecting the authority of the directors to effect the transactions approved therein, not disclosed by
the Constitutional Documents or the Resolutions, which would have any adverse implication in relation to the opinions expressed herein;
|
2.8 |
that upon any issue of the Common Shares the Company will receive consideration of the full issue price of such Common Shares equal at least to the par value of such Common Shares;
|
2.9 |
that at the time of issue of the Common Shares, the Common Shares are and will continue to be listed on NASDAQ or on another appointed stock exchange (as defined in section 2(1) of the Companies Act 1981 (as amended)), meaning that the
Company has received general permission under the Exchange Control Act 1972 (and the regulations made thereunder) from the BMA for the issue and subsequent free transferability of the Common Shares, up to the amount of the Company’s
authorised capital from time to time; and
|
2.10 |
the capacity, power and authority of all parties other than the Company and TRG to enter into and perform their obligations under any and all documents entered into by such parties in connection with offering and sale of the Common
Shares as described in the Registration Statement.
|
3. |
Based upon and subject to the foregoing, and further subject to the reservations set out below and to any matters not disclosed to us, we are of the opinion that:
|
3.1 |
The Company is an exempted company duly incorporated with limited liability and is validly existing in good standing under the laws of Bermuda (meaning that the Company has not failed to make any filing with any Bermuda governmental
authority or to pay any Bermuda government fee or tax which might make it liable to be struck off the Register of Companies and thereby cease to exist under the laws of Bermuda).
|
3.2 |
TRG is an exempted company duly incorporated with limited liability and is validly existing in good standing under the laws of Bermuda (meaning that TRG has not failed to make any filing with any Bermuda governmental authority or to pay
any Bermuda government fee or tax which might make it liable to be struck off the Register of Companies and thereby cease to exist under the laws of Bermuda).
|
3.3 |
When the Common Shares are issued and sold by the Company as contemplated by the Registration Statement, the Common Shares will be validly issued, fully paid and non-assessable (which term means when used herein that no further sums are
required to be paid by the holders thereof in connection with the issue and sale of such shares).
|
3.4 |
Upon consummation of the IPO, the Common Shares to be sold by TRG will have been validly issued and will be fully paid and nonassessable (which term means when used herein that no further sums are required to be paid by the holders
thereof in connection with the issue and sale of such shares).
|
4. |
We have made no investigation of and express no opinion in relation to the laws of any jurisdiction other than Bermuda. This opinion is to be governed by and construed in accordance with the laws of Bermuda and is limited to and is
given on the basis of the current law and practice in Bermuda.
|
1. |
For the purpose of giving this opinion, we have reviewed the following documents:
|
1.2 |
the following constitutional documents (together the “Constitutional Documents”):
|
(a) |
the certificate of incorporation of the Company dated 28 February 2017, certificate of incorporation of change of name dated 9 October 2017 (effective 15 September 2017) and certificate of incorporation of change of name dated 8 October
2019 (effective 11 September 2020);
|
(b) |
the memorandum of association of the Company dated 28 February 2017;
|
(c) |
the amended and restated bye-laws of the Company adopted on 21 December 2018 and certificates of designation in respect of Series A Convertible Preferred Shares, Series B Convertible Preferred Shares and Series C Convertible Preferred
Shares each dated 21 December 2018;
|
(d) |
the amended and restated bye-laws of the Company to be adopted on the date the IPO becomes effective and which are attached as an exhibit to the Registration Statement (the “IPO Bye-laws”);
|
(e) |
a shareholders’ agreement made between the Company and TRG dated 15 September 2017;
|
1.3 |
the following resolutions (together the “Resolutions”):
|
(a) |
a copy of the minutes of a meeting of the board of directors of the Company held on 21 July 2020 relating to the approval of the IPO and matters connected therewith;
|
(b) |
a copy of a written resolution of the directors of the Company dated 23 July 2020 approving the IPO Bye-laws and certain other matters connected to the IPO;
|
(c) |
a copy of a written resolution of the members of the Company dated 23 July 2020 approving the IPO Bye-laws; and
|
(d) |
a copy of the written consent of TRG dated 10 July 2020.
|
1.4 |
a Certificate of Tax Assurance in respect of the Company (under its former name of Forward March Limited) issued by the Registrar of Companies on behalf of the Minister of Finance dated 28 February 2017; and
|
1.5 |
such other documents as we have deemed necessary in order to render the opinions given below.
|
2.1 |
the genuineness and authenticity of all signatures on all documents which we have examined;
|
2.2 |
the authenticity of all documents submitted to us as originals, and the conformity to authentic originals of all documents produced to us as copies of such documents and the conformity to authentic original documents of all documents and
other documentation submitted to us as certified, conformed, notarised, faxed or photostatic copies;
|
2.3 |
that where a document has been examined by us in draft form, it will be or has been executed and/or filed in the form of that draft, and where a number of drafts of a document have been examined by us all changes thereto have been marked
or otherwise drawn to our attention;
|
2.4 |
the accuracy and completeness of all factual representations contained in the Registration Statement and other documents reviewed by us;
|
2.5 |
that there is no provision of the law of any jurisdiction, other than Bermuda, which would have any implication in relation to the opinions expressed herein; and
|
2.7 |
that the resolutions set forth in the Resolutions are in full force and effect, have not been rescinded and that there is no matter affecting the authority of the directors to effect the transactions approved therein, not disclosed by
the Constitutional Documents or the Resolutions, which would have any adverse implication in relation to the opinions expressed herein.
|
3. |
Based upon and subject to the foregoing, and further subject to the reservations set out below and to any matters not disclosed to us, we are of the opinion that the statements under the caption “Material U.S and Bermuda Income Tax
Consequences – Bermuda Tax Consequences” in the prospectus forming part of the Registration Statement, to the extent that they constitute statements of Bermuda law, are accurate in all material respects and that such statements constitute
our opinion.
|
4. |
We have made no investigation of and express no opinion in relation to the laws of any jurisdiction other than Bermuda. This opinion is to be governed by and construed in accordance with the laws of Bermuda and is limited to and is
given on the basis of the current law and practice in Bermuda.
|
No. W-01
|
WARRANT TO PURCHASE
|
ISSUED: November 13, 2017
|
SERIES B AND SERIES C
|
Void After: November 13, 2027
|
CONVERTIBLE PREFERENCE SHARES
|
(a)
|
Prior to June 30, 2018, for so long as neither a Qualified IPO nor a Qualified Valuation Event (each as defined below) has occurred, the Exercise Price shall be
$15.00;
|
(b)
|
If the Company completes a firm commitment underwritten initial public offering of the Class A Common Shares pursuant to an effective registration statement under
the Act for listing on the New York Stock Exchange or The Nasdaq Stock Market (each, a “Recognized Stock
Exchange”) resulting in net proceeds to the Company of not less than $20 million (“Qualified IPO”) on or prior to June 30, 2018, the Exercise Price shall, upon and after such Qualified
|
(c) |
If, prior to the completion of a Qualified IPO and on or prior to June 30, 2018, a Qualified Valuation Event has occurred, the Exercise Price shall, upon and after (and for purposes
of) such Qualified Valuation Event, be 85% of the price per Warrant Share implied by such Qualified Valuation Event;
|
(d) |
If neither a Qualified IPO nor a Qualified Valuation Event has occurred on or prior to June 30, 2018, the Exercise Price shall, upon and after such date, be $15.00, subject to
adjustment by Section 4.5 (the “Original (d) Exercise Price”),
and, in the event of an IPO whereby one Series C Convertible Preference Share converts into more than one Class A Common Share (with the particular whole or fractional number of Class A Common Shares resulting from the conversion of one
Series C Convertible Preference Share being the “Conversion Factor”),
the Exercise Price established under this clause (d) shall be adjusted to be equal to the Original (d) Exercise Price divided by the Conversion Factor; and
|
(e) |
If neither a Qualified IPO nor a Qualified Valuation Event has occurred on or prior to June 30, 2018, but an IPO or an M&A Event occurs after June 30, 2018 but on or prior to
December 31, 2019, the Exercise Price shall, upon and after the date of such IPO or M&A Event, be the lower of (i) the Exercise Price established pursuant to clause (d) above and (ii) the price established in respect of the first
IPO or M&A Event to occur in such period, as either (as applicable) (x) the price per Common A Share offered to the public by the underwriters in such IPO or (y) 85% of the price per Warrant Share implied by such M&A Event
(assuming conversion of all Series B Convertible Preference Shares into Series C Convertible Preference Shares).
|
(a) |
consummation of any Reorganization (as defined below); and
|
|
(b)
|
consummation of a bona fide equity investment transaction (excluding (i) related party transactions, (ii) transactions of the type contemplated by the definition
of Permitted Transactions (as defined below), and (iii) commercial arrangements with customers or suppliers from which a per Warrant Share price cannot be fairly determined because of the nature of the arrangement, as determined by the
Company and the Holder in good faith after considering whether it is reasonably possible to quantify and take into account the economic contributions to the business of the Company made by such customers or suppliers) entered into by
the Company, any of its direct or indirect subsidiaries or any of its shareholders with one or more bona fide third parties in which an aggregate equity
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1. |
Method of Exercise
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X = (A - B) x C where:
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A
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(a) |
if Warrant Shares are traded on an exchange, the average of the closing price reported for the five business days immediately preceding the date of Net Issuance Exercise, as
published in The Wall Street Journal, provided that if the price for the Warrant Shares at 12:00 p.m. (New York time) on such exchange on the date of the Notice of Net Issuance Exercise is more than 5% above or below such average, such
12:00 p.m. (New York time) price shall be the Fair Market Value;
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(b) |
if Warrant Shares are not traded on an exchange, but are traded in the
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(c) |
if the Net Issuance Exercise is in connection with a Reorganization (as defined below), the value of the consideration (determined in accordance with Section 4.1) to be received pursuant to such Reorganization by the holder of one
Warrant Share; or
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(d) |
if none of clauses (a) through (c) shall apply, the fair market value shall be the price per Warrant Share that the Company could obtain from a willing arm’s-length buyer who is not a current or former employee or director of the
Company or any affiliate of the Company (such price to be exclusive of any control or other similar premium) as determined in good faith by the board of directors of the Company (the “Board”).
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(i) |
*** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and
immediately exercisable on the date on which Amazon Generated Revenue equals US$ *** (such vesting milestone, the “First Vesting Milestone”);
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(ii) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals
US$ *** (such vesting milestone, the “Second Vesting Milestone”); and
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(iii) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals
US$ *** (such vesting milestone, the “Third Vesting Milestone”);
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(iv) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals
US$ *** (such vesting milestone, the “Fourth Vesting Milestone”);
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|
(v)
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an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals
US$ *** (such vesting milestone, the “Fifth Vesting Milestone”);
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(vi) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date)
shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals US$ *** (such vesting milestone, the “Sixth Vesting Milestone”);
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(vii) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date on which Amazon Generated Revenue equals US$ *** (such vesting milestone, the “Seventh Vesting Milestone”); |
(viii) |
an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non-forfeitable and immediately exercisable on the date
on which Amazon Generated Revenue equals US$ *** (such vesting milestone, the “Eighth Vesting Milestone”);
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(ix)
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an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non- forfeitable and immediately exercisable on the date on which
Amazon Generated Revenue equals US$ *** (such vesting milestone, the “Ninth Vesting Milestone”); and
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(x)
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an additional *** Warrant Shares (as such number of shares has been determined on the Second Amendment Date) shall become fully vested, non- forfeitable and immediately exercisable on the date on which
Amazon Generated Revenue equals US$ *** (such vesting milestone, the “Tenth Vesting Milestone,” and together with the First Vesting Milestone, the Second Vesting Milestone, Third Vesting Milestone, Fourth Vesting Milestone, Fifth Vesting Milestone, Sixth Vesting
Milestone, Seventh Vesting Milestone, Eighth Vesting Milestone, Ninth Vesting Milestone, the “Vesting Milestones” and each of foregoing Vesting Milestones, a “Vesting Milestone”).
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2.
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Delivery of Share Certificates; No Fractional Shares.
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3.
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Representations, Warranties and Covenants
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4.
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Adjustments
Upon Certain Events
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5.
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Registration Rights; Information Rights
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offering pursuant to Section 5.1, in each case which period may be extended upon the request of the managing underwriter(s), to the extent required by any NASDAQ or NYSE rules or consistent with then-prevailing market practice), (a) lend, offer, pledge, sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase, or otherwise transfer or dispose of, directly or indirectly, any Warrant Shares (or any securities convertible into or exercisable or exchangeable for Warrant Shares) held immediately before the effective date of the registration statement for such offering, or (b) enter into any swap or other arrangement that transfers to another, in whole or in part, any of the economic consequences of ownership of the Warrant Shares, whether any such transaction described in clause (a) or (b) above is to be settled by delivery of Warrant Shares or other securities, in cash or otherwise. The foregoing provisions of this Section 5.4 shall not apply to the sale of any shares to an underwriter pursuant to an underwriting agreement and shall be applicable only if all senior officers and directors of the Company and holders of one percent (1%) or more of the outstanding Common Shares (after giving effect to the conversion into Common Shares of all outstanding Convertible Preference Shares) enter into similar agreements. The Holder further agrees to execute such agreements (including lock-up agreements) as may be reasonably requested by the underwriters in connection with the IPO or any subsequent registration in which the Holder has the opportunity to include Registrable Securities in such offering pursuant to Section 5.1 that are consistent with this Section 5.4; provided, that if the Holder enters into any such agreements, the provisions of such agreements shall govern instead of the provisions of this Section 5.4. Any discretionary waiver or termination by the Company or the underwriters of the restrictions of any similar market stand-off agreement to which the Company is a party shall apply pro rata to the Holder, based on the number of shares subject to the Holder’s market stand-off agreement pursuant to this Section 5.4.
6. |
Lost or Damaged Warrant Certificate |
Upon receipt by the Company of a letter from the Holder stating loss, theft, destruction or damage of this Warrant, the Company shall (upon being indemnified to its reasonable satisfaction) execute and
deliver to the Holder, without charge, a new warrant with identical terms as this Warrant. No service charge shall be made by the Company for any such substitution, but all its expenses that may reasonably be incurred, and all stamp, tax and other governmental duties that may be imposed, in relation thereto shall be borne by the Holder.
7. |
Notices of Record Date, etc. |
In the event of any corporate action requiring the Company to establish a record date for its shareholders or notice from the Company required by this Warrant, the Company shall mail to the Holder a written notice specifying (a) the date on which any such event is to occur or such record is to be taken, (b) if securities, rights or warrants are proposed to be issued or granted, the amount and character of any shares or other securities, or rights or warrants, proposed to be issued or granted, the date of such proposed issuance or grant and the persons or class of persons to whom such proposed issuance or grant is to be offered or made, and (c) in reasonable detail, the facts, including the proposed date, concerning any other such event. Such notice shall be delivered to the Holder at least 20 business days prior to the record date specified in the notice.
8. |
Representations and Warranties of the Holder. |
Each party agrees that each of the following representations and warranties are given as of the Original Issue Date, and that no representation or warranty is given as of the Amendment Date or Second Amendment Date:
8.1 Investment Intent; Accredited Investor. By accepting this Warrant, the Holder represents and warrants that it (a) is acquiring this Warrant for its own account and not with a view to, or for sale in connection with, resale or any distribution or public offering thereof within the meaning of the Act or as a nominee or agent, (b) does not as of the date of this Warrant have any contract, undertaking, agreement or arrangement with any person to sell, transfer or grant participations to such person or to any third person, with respect to this Warrant or the Warrant Shares, (c) understands that this Warrant and the Warrant Shares subject to this Warrant have not been registered under the Act by reason of their issuance in a transaction exempt from the registration and prospectus delivery requirements of the Act pursuant to Section 4(a)(2) thereof, and (d) is, and on
the date of exercise of this Warrant for Warrant Shares will be, an “accredited investor” as such term is defined in Rule 501 of Regulation D promulgated under the Act. The Holder understands that the Warrant Shares may be notated with appropriate legends to reflect that the Warrant Shares are “restricted securities.”
8.2 Sophistication. The Holder represents and warrants that the Holder, either alone or together with its representatives, has such knowledge, sophistication and experience in business and financial matters so as to be capable of evaluating the merits and risks of the prospective investment in the Warrant Shares, and has so evaluated the merits and risks of such investment. The Holder is able to bear the economic risk of an investment in the Warrant Shares and will be able to afford a complete loss of such investment.
8.3 Authority. The Holder represents and warrants that all corporate actions required to be taken, and approvals and consents required to be obtained, by the Holder in connection with the Holder’s execution and delivery of this Warrant have been taken.
9. |
Beneficial Ownership Limitation. |
“Commission” means the U.S. Securities and Exchange Commission.
“Equity Interests” means any and all (a) shares, interests, participations or other equivalents (however designated) of share capital or other voting securities of a corporation, any and all equivalent or analogous ownership (or profit) or voting interests in a Person (other than a corporation), (b) securities convertible into or exchangeable for shares, interests, participations or other equivalents (however designated) of capital stock or voting securities of (or other ownership or profit or voting interests in) such Person, and (c) any and all warrants, rights or options to purchase any of the foregoing, whether voting or nonvoting, and, in each case, whether or not such shares, interests, participations, equivalents, securities, warrants, options, rights or other interests are authorized or otherwise existing on any date of determination.
“Exchange Act” means the Securities Exchange Act of 1934, as amended, or any
successor statute, and the rules and regulations promulgated thereunder.
“Notice of Exercise” means either a Notice of Cash Exercise or a Notice of Net Issuance Exercise, as applicable.
“Person,” for purposes of this Section 9, has (notwithstanding Section 1.3) the meaning given to it in Section 3(a)(9) of the Exchange Act and as used in Sections 13(d)(3) and 14(d)(2) of the Exchange Act.
“Registered Equity Security” means any class of securities that is an “equity security,” as such term is defined in Rule 13d-l(i) under the Exchange Act.
9.1 The provisions of this Section 9 shall be applicable and effective only at such time when the Warrant Shares, or any shares or other securities into which the shares of Warrant Shares are directly or indirectly convertible or exchangeable, are of a class of Registered Equity Security.
9.2 Notwithstanding anything in this Warrant to the contrary, the Company shall not honor any exercise of this Warrant, and the Holder shall not have the right to exercise any portion of this Warrant, to the extent that, after giving effect to an attempted exercise set forth on the Notice of Exercise, the Holder (together with the Holder’s affiliates, and any other Person whose beneficial ownership of a Registered Equity Security would be aggregated with the Holder’s for purposes of Section 13(d) or Section 16 of the Exchange Act, and the applicable regulations of the Commission, including any “group” of which the Holder is a member (the foregoing, “Attribution Parties”)) would beneficially own a number of shares of a Registered Equity Security in excess of the Beneficial Ownership Limitation (as defined below). For purposes of the foregoing sentence, the number of shares of a Registered Equity Security beneficially owned by the Holder and its Attribution Parties shall include the number of Warrant Shares issuable under the Notice of Exercise with respect to which such determination is being made but shall exclude the number of shares of such Registered Equity Security which are issuable upon (a) exercise of the remaining, unexercised portion of this Warrant beneficially owned by the Holder or any of its Attribution Parties, and (b) exercise or conversion of the unexercised or unconverted portion of any other securities of the Company (including any warrants) beneficially owned by the Holder or any of its Attribution Parties that are subject to a limitation on conversion or exercise similar to the limitation contained herein. For
purposes of this Section 9, beneficial ownership shall be calculated in accordance with Section 13(d) of the Exchange Act and the applicable regulations of the Commission. In addition, for purposes hereof, “group” has the meaning set forth in Section 13(d) of the Exchange Act and the applicable regulations of the Commission. For purposes of this Section 9, in determining the number of issued and outstanding shares of a Registered Equity Security, the Holder may rely on the number of issued and outstanding shares of such Registered Equity Security as stated in the most recent of the following: (x) the Company’s most recent periodic or annual filing with the Commission, as the case may be, (y) a more recent public announcement by the Company that is filed with the Commission, or (z) a more recent notice by the Company or the Company’s transfer agent to the Holder setting forth the number of shares of such Registered Equity Security then issued and outstanding. Upon the written request of the Holder (which may be by email), the Company shall, within three (3) trading days thereof, confirm in writing to the Holder (which may be via email) the number of shares of any Registered Equity Security then issued and outstanding. In any case, the number of issued and outstanding shares of a Registered Equity Security shall be determined after giving effect to any actual conversion or exercise of securities of the Company, including exercise of this Warrant, by the Holder or its Attribution Parties since the date as of which such number of issued and outstanding shares of such Registered Equity Security was last publicly reported or confirmed to the Holder. The Company shall be entitled to rely on representations made to it by the Holder in any Notice of Exercise regarding its Beneficial Ownership Limitation. The Holder acknowledges that the Holder is solely responsible for any schedules or statements required to be filed by it in accordance with Section 13(d) or Section 16(a) of the Exchange Act.
9.3 The “Beneficial Ownership Limitation” shall initially be 4.999% of the number of shares of any Registered Equity Security issued and outstanding immediately after giving effect to the issuance of Warrant Shares pursuant to such Notice of Exercise (to the extent permitted pursuant to this Section 9); provided, however, that by written notice to the Company, which will not be effective until the 61st day after such notice is delivered by the Holder to
the Company, the Holder may waive or amend the provisions of this Section 9 to change the Beneficial Ownership Limitation to any other number, and the provisions of this Section 9 shall continue to apply. Upon any such waiver or amendment to the Beneficial Ownership Limitation, the Beneficial Ownership Limitation may not be further waived or amended by the Holder without first providing the minimum written notice required by the immediately preceding sentence. Notwithstanding the foregoing, at any time after receiving notice of a Reorganization that is pursuant to any tender offer or exchange offer by the Company or another Person (other than the Holder or any affiliate of the Holder), the Holder may waive or amend the Beneficial Ownership Limitation effective immediately upon written notice to the Company and may reinstitute a Beneficial Ownership Limitation at any time thereafter effective immediately upon written notice to the Company.
9.4 Notwithstanding the provisions of this Section 9, none of the provisions of this Section 9 shall restrict in any way the number of Warrant Shares which the Holder may receive or beneficially own in order to determine the amount of securities or other consideration that the Holder may receive in the event of a Reorganization as contemplated in Section 4 of this Warrant.
10. |
Miscellaneous |
10.1 No Shareholder Rights or Liabilities. Except as explicitly set forth in this Warrant (including Section 7 of this Warrant),
prior to exercise, this Warrant shall not entitle the Holder to any voting rights or other rights as a shareholder of the Company (including rights to (a) receive dividends or other distributions, (b) consent to any action of the shareholders of
the Company, (c) receive notice of or vote at any meeting of the shareholders, (d) receive notice of any other proceedings of the Company). Nothing contained in this Warrant shall be construed as imposing any obligation on the Holder to purchase
any securities or any liabilities as a shareholder of the Company, in each case without prejudice to any obligations or liabilities arising as a result of the receipt or holding of Warrant Shares following exercise of this Warrant and without
prejudice to the obligations of the Holder with respect to the consideration payable for exercise of this Warrant pursuant to Section 1.1 or Section 1.2 hereof.
COMPANY: IBEX HOLDINGS LIMITED
|
HOLDER: AMAZON.COM NV INVESTMENT HOLDINGS LLC
|
|
/s/ Mohammed Khaishgi | /s/ Josh Steinitz | ||||
Name:
|
Mohammed Khaishgi
|
Name:
|
Josh Steinitz | ||
Title:
|
CEO
|
Title:
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VP
|
Legal Name of Subsidiary
|
Jurisdiction of Incorporation
|
|
IBEX Global Solutions Limited
|
England & Wales
|
|
IBEX Global Limited
|
Bermuda
|
|
IBEX Global Solutions, Inc
|
Delaware
|
|
TRG Customer Solutions (Canada) Inc.
|
Canada
|
|
IBEX Receivable Solutions, Inc.
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Delaware
|
|
IBEX Global Jamaica Limited
|
Jamaica
|
|
IBEX Global St. Lucia Limited
|
St. Lucia
|
|
IBEX Global Solutions Nicaragua, S.A.
|
Nicaragua
|
|
The Resource Group Senegal S.A. k/n/a IBEX Global Solutions Senegal S.A.
|
Senegal
|
|
Virtual World (Private) Limited
|
Pakistan
|
|
IBEX Philippines Inc.
|
Philippines
|
|
IBEX Global Solutions (Philippines) Inc.
|
Philippines
|
|
TRG Marketing Solutions Limited
|
England & Wales
|
|
IBEX Global Solutions (Private) Limited
|
Pakistan
|
|
IBEX Global Europe
|
Luxembourg
|
|
IBEX Global Bermuda Ltd.
|
Bermuda
|
|
IBEX Global Solutions France S.a.r.l.
|
France
|
|
iSky, Inc.
|
Delaware
|
|
Digital Globe Services, Inc.
|
Delaware
|
|
DGS Worldwide Marketing Limited
|
Cyprus
|
|
DGS (Pvt.) Limited
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Pakistan
|
|
7 Degrees LLC
|
Delaware
|
|
DGS Limited
|
Bermuda
|
|
Telsatonline, Inc.
|
Delaware
|
|
Lovercius Consultants Ltd
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Cyprus
|
|
Lake Ball LLC
|
Delaware
|
/s/ Fiona E. Beck
|
|
Fiona E. Beck
|
1. |
the Company is not required by any jurisdiction outside the United States to comply with a requirement to issue audited financial statements not older than 12 months after the Company’s fiscal year-end;
|
2. |
full compliance with Item 8.A.4 of Form 20-F at present is impracticable and involves undue hardship for the Company;
|
3. |
the Company does not anticipate that its audited financial statements for the fiscal year ended June 30, 2020 will be available until September 2020; and
|
4. |
in no event will the Company seek effectiveness of this registration statement on Form F-1 if its audited financial statements are older than 15 months at the time of the Company’s initial public offering.
|
IBEX Limited
|
||
By:
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/s/ Karl Gabel
|
|
Name:
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Karl Gabel
|
|
Title:
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Chief Financial Officer
|
|