ibex Announces 2021 FinTech CX Leadership Award Winners at Money20/20
Las Vegas, Nev., October 26, 2021 – ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the recipients of its first annual FinTech CX Leadership Awards. The winners, announced last evening during a ceremony at Money20/20 USA in Las Vegas, honor the top customer experience (CX) innovators, leaders, and contributors across the FinTech space.
“ibex is thrilled to recognize these individuals for their commitment to innovation, collaboration and performance in helping drive advancements across the FinTech industry,” said Jon Lunitz, general manager, ibex. “As a leader providing superior CX engagement solutions and services, ibex applauds each of these companies and recognizes their shared commitment in providing unparalleled value to the rapidly growing FinTech sector, while serving as a catalyst for digital growth and evolution.”
ibex FinTech CX Leadership award winners demonstrate a commitment to the customer experience that goes beyond the transactional, but to a fundamental understanding of the customer journey, resulting in higher customer satisfaction, deeper customer loyalty, and a satisfying bounce to the bottom line. This year’s winners, chosen amongst a list of well-recognized FinTech pioneers and innovators include:
Mia Alexander, Dave : Ms. Alexander is a CX world-mover with extensive technology, operations, and banking experience. She spent 16 years at Green Dot Corporation and led a staff of over 2,000 to support the business and its partnerships, transforming experiences for users – especially underserved banking customers. Since 2019, she’s further dedicated herself to bringing excellent CX to underbanked individuals, responsible for the strategy supporting over 7M+ customers at Dave.
Smita Bhatnagar, Affirm : Ms. Bhatnagar has spent the last 20 years tackling vendor management challenges across industries for global corporations like Hewlett-Packard, Unilever, Cognizant, Macquarie, and in her current role with Affirm. She has led the charge on many massive programs for CSAT improvement, process improvement and change management, and re-platforming – all focused on happier, more engaged customers.
Brian Klaja, Brex: Mr. Klaja was responsible for developing the real-time Workforce Management strategy for Netflix Customer Support’s Global Contact Centers, supporting over 100M+ subscribers across multiple channels and with over 20 languages. In 2019, he joined Brex to help build their CX infrastructure, where he moved on to focus on Workforce Optimization for the Operations org, developing scalable, agile, and resilient staffing strategies.
Tony Lawrence, Robinhood: Mr. Lawrence is a critical member of the Vendor Management Organization to transform processes and build an efficient, risk-free vendor network. Previously, he worked with Amazon’s Customer Service Global Outsourcing team -- and helped create thousands of jobs globally. He’s super passionate about utilizing impact sourcing, and how it can create new lives for people in areas where unemployment is high.
Grant Sinclair, Adyen: As head of customer success and operations at Ayden, Mr. Sinclair is a dedicated CX leader dedicated to creating lasting customer loyalty and building meaningful customer relationships. As a key member of the Customer Success team, he is responsible for scaling customer success programs to align with business growth. In this role, he also drives positive outcomes by ensuring customer goals and expectations are met, driving real business value.
Together, these individuals and companies leverage their industry leadership, technology innovation and ability to address dynamic market challenges that drive superior customer engagement, deliver exceptional customer experiences and simplify complex problems using services and solutions that solve some of the most pressing business challenges in the industry.
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ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 33 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of 27,000 employees together with industry-leading technology, including its innovative Wave X platform, to manage over 100 million critical customer interactions (as of June 30, 2021), driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn , Facebook and Twitter.