Management Team

As CEO of ibex, Bob has launched the company’s BPO 2.0 revolution, leading ibex’s transformation into a tech-led, digitally-driven, award-winning provider of end-to-end customer lifecycle and digital transformation solutions for the world’s leading New Economy and Blue Chip brands. During his time as CEO, Bob has made strategic investments in technology, people, and nearshore and offshore growth, expanding ibex’s footprint in the emerging, dynamic markets of Nicaragua, Jamaica, and The Philippines, featuring impressively branded contact centers and highly skilled and engaged agents. Since joining the company in 2015, Bob has driven major revenue and EBITDA growth at ibex, leading to the company’s August 2020 IPO on Nasdaq, marking ibex as a key provider and growth leader in the industry. Prior to his role at ibex, Bob was the Chief Sales, Marketing and Client Services Offer at Qualfon, a rapidly growing global BPO provider with a particular focus on nearshore service delivery capabilities.

Taylor Greenwald joined ibex as Chief Financial Officer in August 2023. Mr. Greenwald oversees global financial operations for the company, including accounting, treasury, business planning and analysis, corporate development, and investor relations. He has more than 20 years of experience leading financial functions at large global public organizations, including Synchronoss Technologies, Endurance International Group, and Convergys Corporation. Mr. Greenwald holds an MBA from the Massachusetts Institute of Technology Sloan School of Management and a bachelor’s degree in engineering from the Georgia Institute of Technology.

Christy O’Connor has served as our general counsel and assistant corporate secretary since March 2018. From 2015 to 2018, Ms. O’Connor worked for Alorica, a provider of customer management outsourcing solutions, as the chief legal and compliance officer from 2015 through 2017 and as a legal advisor thereafter. From 2014 to 2015, Ms. O’Connor was the general counsel and chief legal officer at SourceHOV. From 2011 to 2014, Ms. O’Connor was the deputy general counsel for Stream Global Services. Ms. O’Connor holds a B.A./M.A. from the University of Chicago and a J.D. from St. Mary’s University School of Law and a degree in International Law from the University of Innsbruck.

Jeffrey Cox has served as president of IBEX Digital since 2008, when he founded Digital Globe Services Limited. Mr. Cox has over twenty years of wireless and cable sales and operations experience and has held executive position in sales channel development and execution, on and off-line marketing programs and call center sales and operations for some of the world’s most recognized brands. Mr. Cox holds a B.A. degree from San Diego State University.

David Afdahl has served as our Chief Operating Officer since 2018, where he is responsible for global operations, performance management and financial results. He joined IBEX in 2017 as the Vice President of Operations, responsible for US Operations. Mr. Afdahl has more than 23 years of operational leadership experience within the BPO industry. For seven years he served as the Managing Director for Xerox Services, where he was responsible for global operations, client management and the overall financial performance. Mr. Afdahl holds a B.A. degree in Anthropology from the University of Maryland.

Julie Casteel has served as our Chief Sales & Marketing Officer since 2012 and is responsible for expanding new and existing clients. She currently leads the strategy for growth and profitability for ibex’s largest global clients and is also responsible for the strategic development of the financial services and healthcare vertical markets. Ms. Casteel brings more than 25 years of successful sales and leadership experience within the BPO industry. For 10 years, she served as the Executive Vice-President of Global Sales & Marketing at SITEL, where she was responsible for global revenue, client relationship management and the overall company marketing strategy. Ms. Casteel has served on a number of industry boards and has been published in the Economist, The Wall Street Journal and various industry publications. She holds a B.S. degree in Biology from Texas A&M University.

Bruce Dawson has served as our chief sales and client services officer since 2017. From 2016 until 2017, he held the same role for IBEX Global Solutions, one of the Continuing Business Entities. From 2014 until 2016, Mr. Dawson served as U.S. nearshore regional director for Atento S.A. Prior to joining Atento S.A., Mr. Dawson served at SITEL Corporation from October 2012 to March 2014 and Stream Global Services from October 2008 to August 2012. Mr. Dawson has held management positions at various companies in the BPO industry bringing as well experience from the software and telecommunications sector. He holds a B.A. degree in psychology from Denison University.